LEAP Reviews & Product Details

It is very comprehensive and easy to use. LEAP is like one tool that has it all to keep your business running – from keeping all communications intact, saved, and backed up, to sending invoices, recording payments, and even preparing special payment arrangements to clients when integrated with RapidPay or the like. The user interface is just fine with me, too. Amazing overall. Review collected by and hosted on G2.com.

Sometimes just stability issues that actually just get resolved on time since their support team is also very responsive and they implement effective software updates. Review collected by and hosted on G2.com.

I like that LEAP allows our practice to manage our client's manners and track progress throughout. I also like the range of support. Review collected by and hosted on G2.com.

On occasion some processes aren't intuitive and then I need a tech call. My call will Alex today was a great thing though. I learned critical information that changed how I understood the process. Review collected by and hosted on G2.com.

While the billing system takes some time to get used to, it allows for split billing and separation of retainers which is extremely beneficial for mediation and other matters with shared clients. Similarly, once you understand how to navigate the Case Information Statement program, it is easy to use. However, the best aspect of the software and the company as a whole is the support you receive. While they probably do not want to be in the spotlight, Aneta K and Krishna D (and others from their support team) have been instrumental in making sure we understand the software and use it properly. They have made themselves available and are quick to respond to our questions/problems (with the latter often occurring after hours). The support received is worth more than any other aspect of the software since it ensures you use the software properly and to its full potential. Review collected by and hosted on G2.com.

There is an extended learning curve and support is needed from the onset. Review collected by and hosted on G2.com.

LEAP team (LEAPsters) is always great to work with, LEAP employs people who are passionate about helping lawyers and their clients. I have been in business with LEAP for over 7+ (yes seven) years. LEAP Legal Software is leading the industry with its features, and flexibility. Using hybrid cloud allows my clients to use software when offline, and always have access to their correspondence and documents on a go. I have worked with other software providers as well, but LEAP really does bring unique features into US market.

With LEAP my team and I can work from anywhere and have full flexibility to assist our clients remotely without any need to travel or share screens/remote desktop. LEAP also successfully helped us transition a number of our clients to the cloud -- taking away the pains and anxiety of backups (successful ones of course) and restores. The automated forms, time recording via the timesheet, and bulk invoicing save my clients a lot of time. The mobile app makes it easy for them to work on the go from anywhere.

As a professional services provider catering to the Law Firm arena, LEAP is one of the only few softwares we elected to support and work with. The efficiencies obtained with bulk billing, trust account reconciliation, auditing checks and balances of "who did what when", bulk emailing, template library plus the flexibility of custom template creation - all end of the day improves output and saves TIME!

LEAP is also always developing and introducing enhancements, new features, new integrations, improvements to existing items etc. When we first started using LEAP 7 years ago vs what it is today is a HUGE difference -- in a positive way. Shows that the LEAP (leadership team plus the colleagues) are fully vested in the product and always looking to ways at making it better as a product as well as a good fit for the end users. Review collected by and hosted on G2.com.

No one software can cater to ALL. Of course there will be dislikes and likes based on the use case scenario. We heavily provide assistance to law firms with their billing and accounting and our current dislike is in the split billing arena. Are there workarounds -- always! However, am a big believer of "For every problem out there, there is a solution/workaround" Review collected by and hosted on G2.com.

As a legal practice management consultant, I am certified and have experience in several LPMS products. For many reasons, LEAP is by far one of my favorites. When used properly, almost all aspects of running a law firm can be managed within the product.

-- The QBO/Xero integration simplifies law firm accounting. No double entries (which reduces errors).

-- LEAP keeps all trust accounting in LEAP - no double entry into QBO. I am a stickler for precise trust accounting and respect LEAP's process.

-- The auto-capture of time is a huge bonus for those, like me, who are creatures of habit and just cannot get it together and bill all of our time.

-- The way LEAP organizes matters places all of your client/matter information at your fingertips.

-- The integration with Microsoft products works well.

-- One of my favorite features is the auto-generation of forms & templates in Word. Every time I show this to clients, they get excited. It allows you to generate documents (your forms and those supplied by LEAP) in just a couple of clicks.

-- LawToolBox is fantastic for those who use rules-based calendaring. I wish I had had it when I was using my tickler system. It's no longer a chore.

-- Available in desktop, browser, and app.

-- LEAP selects a few consultants who are experienced in law firm management and provides all new users with live training with these professionals. Once training is completed, firms can retain the consultants to continue providing services. There is no other LPMS company that provides this. You learn their product, and then you are on your own. LEAP wants its client firms to succeed and gives them the support they need.

-- So much more ... Review collected by and hosted on G2.com.

-- Invoicing cannot be managed from a start to end date. This has its good and bad points. I do like running invoices from the 1st to the last day of the month; however, what you run into with this feature (which LEAP wisely does not allow), is if there is outstanding time before the 1st, it remains in WIP. LEAP does not allow you to miss this time. I would still like the option.

-- There are limitations with calendar sharing.

-- I'd like to see more reports (and make them customizable). Review collected by and hosted on G2.com.

It's easy to bill items, and check billing for missed items. Review collected by and hosted on G2.com.

I hate this program with body and soul. Program was developed entirely for capturing billing with no input from legal support staff who do the actual work within the program. Review collected by and hosted on G2.com.

On-premise products are rapidly moving to a subscription-based payment model to shore up declining license revenues, and in some cases are announcing significant price increases for those subscriptions. The jury is still out on whether the move to subscription licensing, and price increases, will be sufficient for on-premise applications to hold back the onrushing tide of Cloud products.

The LEAP-Time Matters “joint venture” initiative is an interesting case in point. Time Matters has for decades been a leader in the area of Practice Management software. The age and sheer complexity of that product’s code base, however, make maintenance and upgrades increasingly expensive. Support has likewise become somewhat more complicated for this older product.

LEAP offers Time Matters users a solid and reliable alternative to continuing with Time Matters, with a very clear and transparent migration path. LEAP has developed a very powerful Time Matters migration tool, which they will use to move existing Time Matters data into the LEAP product. This service is provided by LEAP at no additional cost beyond the normal monthly subscription fee.

LEAP offers the standard “big three” law office management software components (client/case management, time billing, and document management) but has enriched their product with a fourth feature that may begin to tip the scales: document automation. Time Matters has long offered Word merge capability, but users need to build their own templates, define the variable data fields, etc. LEAP has upped the ante by providing hundreds of pre-designed document templates with variable data fields already embedded, based on the many case types that LEAP supports. And LEAP maintains those templates automatically, with no user edits required. If a state changes a “standard” form, LEAP will update that form in all of the databases they maintain in the Cloud. As an on-premise product, Time Matters could never offer this capability.

LEAP has similarly “leaped ahead” of most on-premise practice management products with the depth of its integration with Microsoft Office 365. Time Matters has long offered a robust integration to MS Office, but the LEAP integration takes a quantum leap ahead of its joint venture partner with an almost completely seamless integration to Word, Excel, and Outlook.

As with its competitor “all-in-one” Cloud-based products, LEAP will likely never become as feature-rich as a dedicated, highly customizable “best of breed” product like Time Matters. For many users, however, the trade-off is more than justified, especially when the bulk of those powerful features are under-utilized, or ignored, by so many firms. Review collected by and hosted on G2.com.

Leap tables are not customizable, which is a problem for some Time Matters users that have created extensive form "Styles" in that product Review collected by and hosted on G2.com.

Managing a client's information, documents, emails and legal accounting all from one location is a great way to streamline a firm's efficiency. In doing so, there is one centralized location within the same software one can go to work on any given legal proceeding for a law firm. Further, the document automation components to the software are way ahead of other products where one's information from a matter can quickly pull into a legal document. The last thing to note is the integration with many applications such as Microsoft Office and QuickBooks Online. Once these applications are set up and utilized correctly, it not only allows for client-related information to be harnessed and grown, but it also gives you all the tools you need to run a law firm as a successful business. Review collected by and hosted on G2.com.

There isn't a dislike per se, however, it is essential to note that with any new software there is a learning curve. If one recognizes that there is a fair amount of work involved to set the law firm up for success and embraces the learning curve then the opportunities are endless. Conversely, if others are not willing to invest the time and effort to grow with the software, the learning curve will take longer to work through. Review collected by and hosted on G2.com.

The attention that my dedicated support staff has offered when we are all really learning this for the first time.

The system itself may take getting used to but everything is there to use. Review collected by and hosted on G2.com.

Split billing is not easy and the system is not designed for it. Additionally there are a million reports that tell me all i need but i need sometimes a singular dashboard report that would be quick access to the data. Review collected by and hosted on G2.com.

You can access your client files anywhere. It is designed specifically to help small law firms seamlessly perform court related functions and necessary accounting functions. Review collected by and hosted on G2.com.

Leap does require that you slow down and invest the time to learn the system. You also need multiple licenses in order for staff perform various functions at the same time. Review collected by and hosted on G2.com.