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I always have multiple questions, and they have no issues in replying with courtesy and speed. Review collected by and hosted on G2.com.
Chat service is not available on the weekends, and sometimes I have pressing questions that I need help with and have to wait until late during the weekday as they don't stat chat services until late mornings. Review collected by and hosted on G2.com.
10 out of 11 Total Reviews for LeadDyno
Overall Review Sentiment for LeadDyno
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Software is good, works as intended, no problems with current functionality. Review collected by and hosted on G2.com.
Missing some critical features like bulk moving between affiliate groups, time limits on commissions, etc. Support is not super reliable or helpful. We signed with them a year ago and they told us some of the critical features we needed were on the upcoming roadmap, and support cannot give us any clear answers. Review collected by and hosted on G2.com.
It was easy to figure out how to configure the affiliate program for different groups. Also, support team was quite reactive in providing answers to my questions. Many models for affiliate emails, Terms & conditions Template document for affiliates, etc. Affiliate Dashboard provided transparency to our affiliates. They can easily check how they are progressing, dramatically improving our relationship and their eagerness to make more money with our affiliate program. Review collected by and hosted on G2.com.
I'd like to see more analytics in the affiliate's dashboard. Review collected by and hosted on G2.com.
Lead Dyno integrates really well with Shopify and their 's reporting tool is better than other tools I have tried especially when it comes to reoccurring subscriptions charges. Review collected by and hosted on G2.com.
The system interface is outdated and could use a new design with improved UX. There is a bit of a learning curve to start working with this tool but you can easily find resources. Review collected by and hosted on G2.com.
I like that the software ACTUALLY tracks the sales by my affiliates within seconds after the sale. The dashboard is organized and not confusing like other company's. Review collected by and hosted on G2.com.
I wish they had a mobile app to view my traffic and sales. Review collected by and hosted on G2.com.
Being able to view the traffic and purchases Review collected by and hosted on G2.com.
The instructions are vague on how to setup. If you are not familiar with affiliate marketing then it can take some time to get your head around it Review collected by and hosted on G2.com.
LeadDyno is a simple to use product. I have enjoy using it to expand our business' reach. Easy to use, easy to track payments, traffic sources and to use. Review collected by and hosted on G2.com.
I would love to see more help on boarding and some blogs or training's. Review collected by and hosted on G2.com.
I'm able to see new clients that sign up. I am commissioned based on new clients, and it's the easiest place to see what clients have signed up that I have personally dealt with! Review collected by and hosted on G2.com.
Not sure all of their features are useful to me. The graphs on the homepage are cumbersome and confusing. Review collected by and hosted on G2.com.
The platform was promising, because it offers multilevel marketing and integrations with Chargebee which was what I needed. Review collected by and hosted on G2.com.
The worst support experience in 5+ years of digital tools & products. I have now switched to Tapfiliates, who have answered my question in 5 minutes that has gone unanswered more than 2 weeks by LeadDyno.
How can I trust a company with my tens of thousands of dollars of affiliate sales when it takes over 2 weeks to actually talk to someone (still haven't gotten in touch, so could be longer).
My feeling is, and after reading the reviews on other review sites - if you're an easy customer, you'll have a decent experience. If you have trouble or questions about integrations or anything custom, or if they deem you "too much work" they simply won't answer you. My theory is they are severely understaffed and couldn't be bothered to take care of customers they deem "hard work". It's a shame because they have a nice product!
The chat support knows NOTHING about anything technical. Literally nothing. Not even basics about the features of the platform. I've tried calling their "support" phone number 7 times over the past 2 weeks and was not ONCE able to speak to someone. Every time it ended up in a voicemailbox. What's the point of having a phone that you never answer?
I've tweeted at them, emailed them, opened tickets, scheduled calls. I was stood up for 2 calls I scheduled and not notified or even apologized to. My questions aren't even that complex - I just feel like they couldn't be bothered.
I saw the response that the CEO gave to another customer in one of these review sites and he mentioned something about "problem customers" and I was appalled. All customers are customers. You can't just pick and choose who to attend to based on how "easy" they are. That's a ridiculous excuse for poor service.
If you offer a functionality or integration you should be able to explain how it works and troubleshoot the issues. And you should definitely answer your phone!!
For me, support makes or breaks a company. I can't trust a company that won't even pick up its phone. And you shouldn't either! These are thousands of dollars we're talking about, and you should take them somewhere that the company actually values you. Review collected by and hosted on G2.com.
