The platform is so easy to use. Great weekly support from Becky, she is always there to help with anything needed. A lot of the heavy lifting work is done by Lead Onion themselves making it even easier for us to get to fully utilising the product how we want to. Review collected by and hosted on G2.com.
The only thing I can think of is more personal, finding the time each day to go through prospects & revealing. However, this is more due to my own busy schedule! Review collected by and hosted on G2.com.
27 out of 28 Total Reviews for Lead Onion
Overall Review Sentiment for Lead Onion
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We leverage Lead Onion for market insights and ability to uncover potential prospects with contact info based on defined personas. Lead Onion's customer service is also exceptional. They maintain regular touchpoints to ensure the product meets expectations and always go above and beyond to help us achieve our goals. Review collected by and hosted on G2.com.
There's nothing we dislike overall. It would be helpful to have more advanced segmentation options as we are within a very niche market, but the team is very open to feedback and has worked closely with us since contract signature to ensure the product meets our needs. They are also actively adding new features to the roadmap based on user input. Review collected by and hosted on G2.com.
The intent data that is available in relation to our company website and who is visiting what pages is incredibly valuable. There is a huge amount of data to look at and go after!
Our contact at Lead Onion is also super helpful, incredibly responsive and always on hand to answer any questions or queries straight away! Review collected by and hosted on G2.com.
There are sometimes system issues but the team are always very quick to respond and help solve any issues asap! Review collected by and hosted on G2.com.
Cheap contact data, if you're into purchasing lists Review collected by and hosted on G2.com.
I've waited literally months to review, hoping they would turn things around, but here we go:
We engaged with Lead Onion for a 3-month trial contract, during which I explored intent, workflows, outreach cadences, auto-reveal, and CRM (called the CDP). This is almost verbatim product feedback that I sent to their head of CS (edited for clarity for non-users):
- Prioritization of workflows (and therefore cadence entry) is based solely on creation date! This was a huge blocker for us, ultimately preventing our use of cadences at all. We needed more sophistication, so we could guarantee contacts would go into the cadence we wanted them to.
- Several cadence replies were "left the company" auto-replies, and Lead Onion treated them as interested replies.
- Editing cadence email copy when not in "content view" doesn't save changes. I found this out the hard way...
- Platform organization/terminology doesn't make sense to us (What does CDP mean? Why are mailbox settings under "cadences" instead of "users" where I connected those mailboxes?)
- Filtering has to be done in Prospecting > Contact Search > Contacts instead of the CDP, which I thought was the centralized bank of all revealed contacts.
- Can't filter web intent by "url contains" -- meaning you can't segment visitors to your career page from visitors to your pricing page.
- Chatbot isn't specific to Lead Onion, just a ChatGPT passthrough? I was expecting to search the knowledge base for product help.
We have no attributable results to using this product for 3 months.
The icing on the cake was after we indicated non-renewal. We reloaded our data credits with the intent to reveal a bunch of contacts to use in outbound prospecting (trying to find some value!), but I couldn't get bulk reveal to work. The platform would error out almost every time, so I emailed the head of CS (who was my regular contact after we indicated churn) and didn't hear back.
I tried loosening auto-reveal settings instead, knowing our contract was expiring in a couple weeks and we would lose access to the data we'd purchased, but couldn't reveal contacts fast enough that way either. Still nothing from CS, so I tried emailing tech support, who just looped back in CS to no avail.
Finally I gave into bursts of manual reveals, knowing I'd never make it through 6200 contacts, but trying to make use of our funds before someone turned off my access.
And eventually, that did happen, which was when I heard from CS again. One back and forth before I just asked to be refunded for the data credits so we could part ways. Finally got CS on a call, where Lead Onion agreed to export our entire CDP and refund us for the data credits we weren't able to use.
That was in late March, and we still have not received a refund. As usual, CS is not replying to my email. Review collected by and hosted on G2.com.
It does what is says on the tin - find new bus opportunities. Review collected by and hosted on G2.com.
If there was one thing I would suggest it might be "prompts" from Lead Onion to gmail/whatsapp to tap into surge opportunities. Review collected by and hosted on G2.com.
The team are knowledgeable, responsive and always go the extra mile to support me and clients with our learning journey. The ease of implementation, ease of use and additional features opened new opportunities that we hadn't factored previously. Review collected by and hosted on G2.com.
No real dislikes - the team have been so supportive in onboarding. Review collected by and hosted on G2.com.
The amount of data and the options on what you can do with it are amazing. We, and our clients, are getting great value from the platform. The customer service is fabulous - regular online meetings take place to work on our accounts and the staff are brilliant. Once everything is set up, the vast majority of the tasks are automated, which saves time. And the data we receive is great - our sales team love it. Review collected by and hosted on G2.com.
The system could be a bit more user-friendly and intuitive to use, but Lead Onion is constantly making improvements to address this. Plus, their support is very good and they have always explained things clearly when I need them to. Review collected by and hosted on G2.com.
The product is intuitive and easy to use, I've been able to successfully develop much more targeted email campaigns than I would have been able to otherwise. The team are very helpful. Review collected by and hosted on G2.com.
I've had to invest a decent portion of my time over the past couple of weeks to the setup. It feels like a young product, which in my case (targeting by industry and insight) has meant a lot of repetitive copy paste activities when I want to apply a change. I'm sure this could be improved. Review collected by and hosted on G2.com.
Lead Onion is a great marketing and sales tool. It combines what every Marketing person wants to see with the kind of that every Sales person wants to get.
It's the first tool I access every morning.
The implementation took no time at all and they helped us with all the integration and support we needed. Review collected by and hosted on G2.com.
I feel like the user flow could be different, the UI is great, but sometimes I get lost in the menu and dropdown options. But if I have a question or need help, the team is always there for me. Review collected by and hosted on G2.com.
Getting customer information, being able to get upto date email addresses. The AI part is very helpfull. Review collected by and hosted on G2.com.
If I dont go on for a week I do forget certain things so you need to start using it every day but it does save things for you so its not that bad, Review collected by and hosted on G2.com.
Our account manager Serena is really helpful when it comes to simplifying Lead Onion and the different elements of our subscription. She really goes the extra mile to ensure that we are getting what we need and maximising our ROI. Hugh was also very helpful in our initial discussions and with demonstrating how Lead Onion works. Review collected by and hosted on G2.com.
I have nothing negative to say about Lead Onion thus far. Review collected by and hosted on G2.com.
