Lead Onion Pricing Overview

Cheap contact data, if you're into purchasing lists Review collected by and hosted on G2.com.

I've waited literally months to review, hoping they would turn things around, but here we go:

We engaged with Lead Onion for a 3-month trial contract, during which I explored intent, workflows, outreach cadences, auto-reveal, and CRM (called the CDP). This is almost verbatim product feedback that I sent to their head of CS (edited for clarity for non-users):

- Prioritization of workflows (and therefore cadence entry) is based solely on creation date! This was a huge blocker for us, ultimately preventing our use of cadences at all. We needed more sophistication, so we could guarantee contacts would go into the cadence we wanted them to.

- Several cadence replies were "left the company" auto-replies, and Lead Onion treated them as interested replies.

- Editing cadence email copy when not in "content view" doesn't save changes. I found this out the hard way...

- Platform organization/terminology doesn't make sense to us (What does CDP mean? Why are mailbox settings under "cadences" instead of "users" where I connected those mailboxes?)

- Filtering has to be done in Prospecting > Contact Search > Contacts instead of the CDP, which I thought was the centralized bank of all revealed contacts.

- Can't filter web intent by "url contains" -- meaning you can't segment visitors to your career page from visitors to your pricing page.

- Chatbot isn't specific to Lead Onion, just a ChatGPT passthrough? I was expecting to search the knowledge base for product help.

We have no attributable results to using this product for 3 months.

The icing on the cake was after we indicated non-renewal. We reloaded our data credits with the intent to reveal a bunch of contacts to use in outbound prospecting (trying to find some value!), but I couldn't get bulk reveal to work. The platform would error out almost every time, so I emailed the head of CS (who was my regular contact after we indicated churn) and didn't hear back.

I tried loosening auto-reveal settings instead, knowing our contract was expiring in a couple weeks and we would lose access to the data we'd purchased, but couldn't reveal contacts fast enough that way either. Still nothing from CS, so I tried emailing tech support, who just looped back in CS to no avail.

Finally I gave into bursts of manual reveals, knowing I'd never make it through 6200 contacts, but trying to make use of our funds before someone turned off my access.

And eventually, that did happen, which was when I heard from CS again. One back and forth before I just asked to be refunded for the data credits so we could part ways. Finally got CS on a call, where Lead Onion agreed to export our entire CDP and refund us for the data credits we weren't able to use.

That was in late March, and we still have not received a refund. As usual, CS is not replying to my email. Review collected by and hosted on G2.com.