LateShipment.com Reviews 2025: Details, Pricing, & Features

Prashant R.

Partner

Small-Business(50 or fewer emp.)

Validated Reviewer

Verified Current User

Review source: Organic

Dec 11, 2024

"Great team to work with they helped me right from starting."

What do you like best about LateShipment.com?

Excellent cutomer support, Ease to use, Ease of to implement Review collected by and hosted on G2.com.

What do you dislike about LateShipment.com?

Predetive Modelling LLM features as possible. Review collected by and hosted on G2.com.

What problems is LateShipment.com solving and how is that benefiting you?

Keeping my customer enganged during post purchase journey Review collected by and hosted on G2.com.

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LateShipment.com Overview

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What is LateShipment.com?

LateShipment.com is the world’s only cloud-based Post-purchase Excellence platform built for retail parcel shippers of all sizes to drive memorable order delivery experiences, optimize the returns process while maintaining profitability, and reduce shipping costs by up to 20%. Our feature-packed Delivery Experience Management platform helps improve visibility and drive customer delight post-purchase. Our customer-first Returns Management platform makes returns effortless and efficient — all while retaining revenue. Our Automated Shipping Refunds solution brings better performance accountability to shipping carrier services by recovering millions of dollars in refund claims. LateShipment.com seamlessly integrates with over 600 shipping carriers and business tools that include E-commerce platforms, CMS, CRM, and Marketing Automation tools to help you craft delightful post-purchase experiences at scale.

LateShipment.com Details

Discussions

LateShipment.com Community

Languages Supported

English

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Product Description

Join 1500+ retailers of all sizes across the globe automatically claim refunds for 50+ shipping carrier errors including late deliveries. Use technology to deliver a superior last-mile experience by intelligently predicting carrier errors like ‘late deliveries’ and fix them before they affect your customer. We support more than 16 global shipping carriers.

Seller Details

Seller

Lateshipment.com

Year Founded

2013

HQ Location

Orlando, FL

Twitter

@LateShipment
729 Twitter followers

LinkedIn® Page

www.linkedin.com
33 employees on LinkedIn®

Overview Provided by:

Bianca

Recent LateShipment.com Reviews

12/11/2024

Prashant R.Small-Business (50 or fewer emp.)

5.0 out of 5

"Great team to work with they helped me right from starting."

Excellent cutomer support, Ease to use, Ease of to implement

12/6/2024

Richard A.Small-Business (50 or fewer emp.)

5.0 out of 5

"Great Partner for Recovering Claims and Improving Customer Experience"

The biggest win for us since partnering with LateShipment.com has been the thousands of dollars they’ve recovered for us through claims filed with ...

9/4/2024

Keisha B.Small-Business (50 or fewer emp.)

5.0 out of 5

"Best in class support!"

Late Shipment has been such an amazing partner in both returns and delivery management experience! They are always willing to support us as our bus...

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LateShipment.com Media

This dashboard facilitates the inspection of your total credits for all the delayed packages. Additionally, you can also compare the delayed packages against the refunds awarded and strategise your shipments to maximize your credits. Moreover, you could also know the status of your account set up...

Homepage

Regardless of multi carrier shipping or multiple service type shipping, get all your shipment statistics at one place. The shipment report makes it easy to scrutinize and align your package shipping course for better logistic decision making purposes.

LateShipment.com Demo - Refund Claim Report

Are you looking to switch carriers? Give this report a glance before hopping on to another carrier. The claim report gives complete information on the credits that we have fetched for various carrier for your account. The report could also be used to reconcile the credits with the adjusted invoice.

LateShipment.com Demo - Chronological Report

It is common knowledge that your package shipping volume soars during the holiday season. But do you know the exact number? Get a month on month break down of your shipping volume spread over a year with this report and stock up your ware house accordingly. The report also brings to your attentio...

LateShipment.com Demo - Geographic Report

Ensuring that your warehouse is located in a region near your customers is critical for prompt deliveries. Find out where your packages are landing with our geographic report. Pick your distribution centre based on the region you are shipping frequently.

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Richard A.

Co-Owner

Dec 06, 2024

The biggest win for us since partnering with LateShipment.com has been the thousands of dollars they’ve recovered for us through claims filed with our carriers. This was our main reason for starting with them, and they’ve delivered exceptional results on this front. Their auditing service has saved us both time and money by catching and filing claims for shipping delays and issues that we would have otherwise missed.

In addition to their claims service, they’ve gone above and beyond to help improve our customer experience. They built a customized tracking page for our customers, making it easy for them to view and track their shipments, and developed email templates that keep our customers informed throughout the shipping process. These features have added significant value to our business.

LateShipment.com has proven to be a great and valuable partner. We look forward to continuing to work with them. Review collected by and hosted on G2.com.

The out-of-the-box template for the tracking page we initially chose wasn’t the best fit for our needs. However, the team was incredibly receptive to our feedback and worked closely with us to make the necessary adjustments. They listened to our concerns and created a customized solution that aligned perfectly with what we were looking for. While the default template wasn’t ideal, their willingness to collaborate and tailor the solution more than made up for it. Review collected by and hosted on G2.com.

Recovering Refunds for Service Failures

Enhancing Customer Experience Review collected by and hosted on G2.com.

Keisha B.

Director

Sep 04, 2024

Late Shipment has been such an amazing partner in both returns and delivery management experience! They are always willing to support us as our business grows - taking product features/feedback and actually implementing them! Customers drive their pipeline and we will be customers for a long long time! Platform is easy to use, always responsive and they have Review collected by and hosted on G2.com.

Overall there is nothing that stands out! Review collected by and hosted on G2.com.

Solving all our self-serve returns, metrics related to returns, email and SMS notifications based on delivery status and custom tracking pages so customers can take a deep look into their order status. All of these inputs reduce our contact rate and create an amazing return experience! Review collected by and hosted on G2.com.