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LabiDesk
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LabiDesk
By LabiDesk
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4.4 out of 5 stars
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LabiDesk Reviews & Product Details - Page 3

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LabiDesk Overview

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What is LabiDesk?

LabiDesk is a Helpcenter software with multiple support channels: Knowledge Base, Shared Email Inbox/ Ticketing System, HelpWidget, Chat. It helps manage incoming requests, onboarding, and communication with the customers. - Customizable HelpCenter with Articles & FAQ for Self Service; - HelpWidget with automatic replies, to reduce the number of incoming requests; - Shared Email Inbox/ Ticketing System to properly and in a timely manner work on the customer issues; - Canned Responses/ Macros for your Agents; - SLA, Department and Agents Roles, and Routing.

LabiDesk Details
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LabiDesk Community
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Product Description

LabiDesk is a Helpcenter software with multiple support channels: Knowledge Base, Shared Email Inbox/ Ticketing System, HelpWidget, Chat. It helps manage incoming requests, onboarding, and communication with the customers. - Customizable HelpCenter with Articles & FAQ for Self Service; - HelpWidget with automatic replies, to reduce the number of incoming requests; - Shared Email Inbox/ Ticketing System to properly and in a timely manner work on the customer issues; - Canned Responses/ Macros for your Agents; - SLA, Department and Agents Roles, and Routing.

Seller Details
Seller
LabiDesk
HQ Location
New York
Twitter
@LabiDesk
683 Twitter followers
LinkedIn® Page
www.linkedin.com
AB
Overview Provided by:
Aleks Bochkov

Recent LabiDesk Reviews

Peter Bachmann D.
PD
Peter Bachmann D.Small-Business (50 or fewer emp.)
4.5 out of 5
"Great helpdesk platform"
I am satisfied with the integration ability and availability of this product. It's a big plus that it can be placed on any page, including my helpd...
Read more
Matt C.
MC
Matt C.Mid-Market (51-1000 emp.)
5.0 out of 5
"Best experience ever!"
It takes like two days to learn all the stuff you need, and it is straightforward to teach too. The all-in-one shared inbox is the best solution...
Read more
Coën V.
CV
Coën V.Small-Business (50 or fewer emp.)
4.0 out of 5
"New Support Kid on the Block"
Labidesk has all the features a support agent would need. As a one man show it does help me keep them customers on track without losing my sanity. ...
Read more
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LabiDesk Media

LabiDesk Demo - Customized HelpCenter With Help Articles and Help Widget
LabiDesk Demo - Shared Inbox/ Ticketing System
LabiDesk Demo - HelpDesk
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24 LabiDesk Reviews

4.4 out of 5
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24 LabiDesk Reviews
4.4 out of 5
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4.4 out of 5
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Overall Review Sentiment for LabiDeskQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Retail
AR
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about LabiDesk?

Easy to set up and onboard. The initial set up and onboarding are intuitive and fast. Review collected by and hosted on G2.com.

What do you dislike about LabiDesk?

Product is still early stages, but roadmap includes killer features. Review collected by and hosted on G2.com.

What problems is LabiDesk solving and how is that benefiting you?

Unified inbox and having all your social channels feed into one place to catch all customer and prospective customer communications is key. Review collected by and hosted on G2.com.

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Pratik M.
PM
Senior Relationship Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about LabiDesk?

The ease and simplicity of product use are something that I like. Review collected by and hosted on G2.com.

What do you dislike about LabiDesk?

Nothing as such, but UI can be a little better. Review collected by and hosted on G2.com.

What problems is LabiDesk solving and how is that benefiting you?

Customer service, chat is what I try to solve. Review collected by and hosted on G2.com.

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Verified User in Airlines/Aviation
UA
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about LabiDesk?

LabiDesk is a customer service and help desk platform that allows you to collect, communicate, and respond to feedback. With LabiDesk, you can easily monitor how customers perceive your company and how they interact with you via email, telephone calls, and chat. Review collected by and hosted on G2.com.

What do you dislike about LabiDesk?

There's nothing I don't like about this software. Review collected by and hosted on G2.com.

What problems is LabiDesk solving and how is that benefiting you?

Lots of tickets Review collected by and hosted on G2.com.

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Verified User in Retail
UR
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about LabiDesk?

Finally a helpdesk that integrates with Shopify Review collected by and hosted on G2.com.

What do you dislike about LabiDesk?

Chat box should be more customizable and be able to remove branding Review collected by and hosted on G2.com.

What problems is LabiDesk solving and how is that benefiting you?

I can see my customer's order information when they complain about a product, instead of having to ask them. Review collected by and hosted on G2.com.

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