LabiDesk Reviews & Product Details

I like the ease of the dashboard, the UI/UX is good, I can access everything in one place. Making the ticketing system easier, and very rich in widgets such as ticket systems, help widgets, and even live chat that can help make the helpdesk system on the website easier for developers. Review collected by and hosted on G2.com.

There's still a lot that can be improved, maybe the personalized help site can make a live view when editing, and drag & drop the unit when personalized the help page will make the UX better. Pagespeed score is also slightly affected by widgets. Review collected by and hosted on G2.com.

I like the live chat function of LabiDesk. It allows customization to make the live chat widget match the look and feel of my brand. The intercom template they have for live chat is my favorite. Review collected by and hosted on G2.com.

I'm not liking the UI/UX of the software as I feel like the current menu on the left is a bit compact and clustered. I hope they improve the layout similar to Intercom or ZenDesk. Review collected by and hosted on G2.com.

The UI is simple and clean. The knowledge base and widget have live previews which is really helpful. Labidesk has solid features for a knowledge base and ticketing system through the chat widget and website. Review collected by and hosted on G2.com.

It would be great to customize ticket numbering (starting number etc). Cannot create a ticket from live chat (yet). Review collected by and hosted on G2.com.

I run a small business and was looking for a simple solution to handle customer inquiries for a new project. I found Labidesk through Facebook Support Groups. It offers Ticketing, Livechat, Knowledge Base and some other features which I do no need at the moment. The interface is clean and simple. Review collected by and hosted on G2.com.

Right now I think that it is missing a mobile app and also the ability to handle several languages. I hope that these features are coming at some point since they are very important to me. Review collected by and hosted on G2.com.

I am satisfied with the integration ability and availability of this product. It's a big plus that it can be placed on any page, including my helpdesk page in one copy-paste step! The dashboard is pleasantly organized which makes finding options easy for me as well because they've thought about what would work best with everyone who decides to use it namely having so many crucial features included into just one package. Review collected by and hosted on G2.com.

Doesn't look perfect in Internet Explorer, but I know Microsoft will close down Explorer next year. Review collected by and hosted on G2.com.

It is easy to configure and offers a lot of options. It is customizable and you have all the options available, including adding agents for live chat. Review collected by and hosted on G2.com.

It will be great if Labidesk can show which page is the visitor on when they initiate live chat. Review collected by and hosted on G2.com.

I have a team of 20 people to manage, and every 2 weeks, another set of 20 will rotate. I have never tried a tool before who can do that for you in such an easy fashion. Resetting teams and managing has never gelt so complete. Kudos for the very easily understandable UI. It's so good! Review collected by and hosted on G2.com.

Not much, but I hope it improves more in the future. Looking at the roadmap, it feels like there's more to see in the following months. Review collected by and hosted on G2.com.

Unlike other helpdesk tool this even has a mini crm along with other functionality which is great. Review collected by and hosted on G2.com.

The Pricing is a bit on the higher side but that can be ignored too because of the features offered. Review collected by and hosted on G2.com.

I just started using this, and the ease of use, along with the option to keep all the support channels in one place is what makes it stand apart in the crowd. Review collected by and hosted on G2.com.

AS I said, I just started using this, so I haven't encountered any serious issues with Labidesk, but I'll update my review as soon as I find something to improve upon. Review collected by and hosted on G2.com.

- The UI - The design looks cool.

- It has a lot of options that are easy and intuitively to set

- It has themes

- has mailbox and chat too

- it is super fast. Review collected by and hosted on G2.com.

I could not verify my mailbox from the begining.

The design could be modified a little Review collected by and hosted on G2.com.