Kustomer Reviews & Product Details - Page 4

I really like using Kustomer. It is so efficient and it is a great helper. Kustomer is fast and easy to use. Review collected by and hosted on G2.com.

So far there is nothing I can say against Kustomer. I am so pleased with the service I received from this product and the service we can give through it. Review collected by and hosted on G2.com.

The best thing that I like is that it helps you to connect with your customers and one of the best things is that you can integrate this platform with many others and use different features, we have lots of them! It's integrated with spreadsheets, OneLogin platform, etc. Review collected by and hosted on G2.com.

You can choose chats concurrency. In our country, we have 3 of them. If you are processing three conversations together it isn't easy to work from this platform. Take into consideration that mostly it needs to be connected via cable or it should be high quality WiFi. Review collected by and hosted on G2.com.

Easy to use and edit and modify and all you interaction Chat, call , Emails, SMS, and surveys will be stored in one place, so far it's is the best RTM and call center tool I've used Review collected by and hosted on G2.com.

Sometimes it is just slower while the internet is at a manageable speed for call center use, and the coloring with the new update is so bad.

Only Two themes and not editable is kinda not acceptable for the other qualities Kustomer pro Review collected by and hosted on G2.com.

All the necessary tools that we need are in Kustomer Review collected by and hosted on G2.com.

For now, nothing. There's nothing that I dislike. Review collected by and hosted on G2.com.

I like Kustomer because it's a necessity in my daily work routine. It has a very well-designed interface allowing me to deal with Chats, Calls, and Emails. The base structure allows me to keep track of my daily job, and, as a Customer Experience Associate, I can totally guarantee that Kustomer makes your job a lot easier. I have been handling chats for more than 1 year. Kustomer never disappointed, it never lagged or had problems loading, and it is a pleasure to have this tool as part of my job. Even with handling chats, switching to Calls or Emails is very quick and it works perfectly! Review collected by and hosted on G2.com.

So far, I can not find a bad thing regarding Kustomer even if I want to. It is one of the most complex tools that I have used in my customer experience background, and provides all the information to make your work smoother than ever! Review collected by and hosted on G2.com.

An omnichannel platform for all types of interactions (Chats-Emails-Calls-Social Media-Whatsapp, SMS, etc,...)

The flexibility of customizing the platform based on what we need to support the business besides the ease of use.

The Support Teams Keeping the platform up to date and using the new AI technology.

Collaboration capabilities make all team members work together on the tickets, saving time and effort.

Easy Integration, a lot of 3rd party apps can be integrated so easily.

Finally, the most important part is Reporting and analytics, Kustomer provides detailed reporting and analytics, enabling businesses to gain valuable insights into their customer support performance and identify areas for improvement. Review collected by and hosted on G2.com.

The Cost as Kustomer is a premium solution, and its pricing may be prohibitive for smaller businesses or those on a tight budget. Review collected by and hosted on G2.com.

This was the first CRM system that I worked with and after using a couple more, I can confirm that is the best one for me. Starting with the functional dark mode that is very important for me when I send so many hours daily in front of my computer. The intersections I handled were chats and emails, the distribution of these tickets were balanced, the templates were always functional.

An amazing feature that I remember was that you could enable the option to cancel the email sent, if you notice an error or a typo within a couple of seconds.

It was a very enjoyable experience while I was using it. Review collected by and hosted on G2.com.

The only thing that I disliked is in the main page when you didn't have any ticket assigned, you were unable to remove searches that you did. It was not something that prevent me for doing my job but I didn't like it at all, the fact that I was unable to remove it was annoying for me. Review collected by and hosted on G2.com.

Kustomer is a great tool when communicating effectively with our customers is it offers an excellent interface to work with our customers. Easy to use and super intuitive. Review collected by and hosted on G2.com.

There has little to dislike about Kustomer; the system is super intuitive. Works great to handle all our communications; if I will need to say one thing I dislike, it would be that sometimes it takes too long to refresh. Review collected by and hosted on G2.com.

This platform is the most user friendly I've come across with. You can receive e-mails, chats and more in a single app. Theres also useful reporting tools for managers and for monitoring performance of the users. Review collected by and hosted on G2.com.

That there's not a phone app for it. You have to use it through a web browser and the online app is non very compatible nor optimized with phone browsers. Review collected by and hosted on G2.com.

Kustomer is a fast solution to the success of any company's contact center. I like that it's speedy and doesn't lag while working. The interface is easy to use, and I can effortlessly search, respond to and close customers' inquiries. Review collected by and hosted on G2.com.

There have been some outages with Kustomer, but their support team quickly responds and fixes the issues. Other than that, I don't find anything at fault with Kustomer. Review collected by and hosted on G2.com.