(11)
5.0 out of 5
Visit Website
Sponsored
KnowledgeBase
Show More
4 KnowledgeBase Reviews
3.8 out of 5
The next elements are filters and will change the displayed results once they are selected.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
G2 reviews are authentic and verified.
Here's how.
We strive to keep our reviews authentic.
G2 reviews are an important part of the buying process, and we understand the value they provide to both our customers and buyers. To ensure the value is retained, it's important to make certain that reviews are authentic and trustworthy, which is why G2 requires verified methods to write a review and validates the reviewer's identity before approving. G2 validates the reviewers identity with our moderation process that prevents inauthentic reviews, and we strive to collect reviews in a responsible and ethical manner.
SG
Siri G.
Mid-Market(51-1000 emp.)
PS
Pranshu S.
Analyst
Security and Investigations
Enterprise(> 1000 emp.)
What do you like best about KnowledgeBase?
This is a complete solution for managing/ storing all the information and the name itself justifies it. It makes accessing all the information- be it for the product, of any department or other services provided much easier. With a matter of few clicks, few can organize things better and access them whenever required. It makes an employee independent in terms of the required information they need to perform some tasks. Since all the information is live on Knowledge Base with all the relevant documents and other stuff, they do not need to wait for getting it over email, Slack, Teams etc. and this not only saves time but also enhances productivity.
It serves well both for the HRs and the New Joiners of an organization as it makes them equipped with all the information they need to perform, and they do not need to rush after anybody for getting soft copies of those presentations.
So, altogether, it’s a great product from user's point of view, it brings everybody on the same page and makes sure everybody has access to the same information across departments which eventually leads to better coordination and improved productivity/services. Review collected by and hosted on G2.com.
What do you dislike about KnowledgeBase?
Could not think of any cons for the product so far, serving all our needs. Brilliant one. Maybe, a few more fonts and visual options would make it more intuitive. Review collected by and hosted on G2.com.
CC
Verified User in Consumer Services
Small-Business(50 or fewer emp.)
What do you like best about KnowledgeBase?
It has a wonderful UI for the users which is very practical and helpful in looking for the knowledge/data/information customers are looking for while looking for response to their queries. Review collected by and hosted on G2.com.
What do you dislike about KnowledgeBase?
System gets slow when uploading bid size screenshots or videos. They should provide facility to compress the files before uploading. Review collected by and hosted on G2.com.
IC
Verified User in Consumer Services
Small-Business(50 or fewer emp.)
What do you like best about KnowledgeBase?
It has many functionalities including Google analytics integration, media files upload for customer FAQs, Chatbot, Live Chat and customer insights and reports. Review collected by and hosted on G2.com.
What do you dislike about KnowledgeBase?
Bit expensive on pocket for small firms, can be a deterrent for companies with low budget Review collected by and hosted on G2.com.
There are not enough reviews of KnowledgeBase for G2 to provide buying insight. Below are some alternatives with more reviews:
1
Zoho Desk
4.4
(6,285)
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
2
Zendesk Support Suite
4.3
(6,156)
Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.
3
Salesforce Service Cloud
4.4
(5,615)
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
4
Freshdesk
4.4
(3,501)
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
5
Intercom
4.5
(3,348)
Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.
6
HubSpot Service Hub
4.4
(2,507)
Customer service software that makes it easy to manage and connect with customers, and truly
help them succeed. You’ll make customers happier, keep them longer, and grow your business
faster. Service teams can show the value of their work and prove an actual return on investment
because Service Hub is part of the HubSpot CRM platform.
7
Front
4.7
(2,257)
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
8
JustCall
4.3
(2,099)
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface.
Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations.
Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights.
Top JustCall features to watch out for:
★ Inbound & outbound calling
★ Send & receive SMS & MMS
★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer)
★ SMS Workflows & Bots
★ Multi-level IVR
★ Real-time agent assist
★ AI-powered SMS Copilot
★ AI coaching
★ Sentiment analysis
★ AI call scoring
★ Live call monitoring
★ Shared WhatsApp inbox
★ Automatic call distribution
★ Business phone numbers in 70+ countries
9
NICE CXone Mpower
4.3
(1,713)
NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.
10
Tidio
4.7
(1,628)
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
