Knack Features
What are the features of Knack?
Database Features
- Storage
- Availability
- Stability
- Scalability
- Security
- Data Manipulation
- Query Language
User Interface Design
- WYSIWYG Editor
- Customized Branding
- App Templates
- Workflow Management
Data Control
- Data Migration
- Data Security
Publishing
- Application Deployment
- Lifecycle Management
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Technology Glossary Features
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Knack Categories on G2
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Platform
Customization | Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views. | Not enough data | |
Workflow Capability | Automates a process that requires a series of steps that typically require intervention by a several different users. Administrators can write rules to determine who and when a user needs to complete a step. Also includes notification of users when they need to take action. | Not enough data | |
User, Role, and Access Management | Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. | Not enough data | |
Internationalization | Enables users to view and transact business with the same content in multiple languages and currencies. | Not enough data | |
Sandbox / Test Environments | Allows administrators to easily develop and test changes to the CRM deployment. After changes are made admins can easily migrate the changes into the "live" or "production" environment. | Not enough data | |
Document & Content Mgmt. | Allows consuming, publishing and editing content from a central interface. Content management for CRM systems might include presentations, documents, images and other related electronic files. | Not enough data | |
Performance and Reliability | Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took. | Not enough data | |
Output Document Generation | Allows administrators to create templates that enable users to quickly generate dynamic documents in various formats based on the data stored in the application. | Not enough data |
Sales Force Automation
Contact & Account Management | Based on 17 Knack reviews. Store and retrieve information associated to customer contacts and accounts. Track company-wide communication and information about contacts and accounts. | 86% (Based on 17 reviews) | |
Partner Relationship Mgmt. (PRM) | Based on 13 Knack reviews. Manage partners by tracking channel partner leads and sales opportunities. Provide a partner portal to collaborate with channels on sales opportunities and to share product, pricing, quoting, ordering, and training information | 92% (Based on 13 reviews) | |
Opportunity & Pipeline Mgmt. | Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide. 11 reviewers of Knack have provided feedback on this feature. | 94% (Based on 11 reviews) | |
Task / Activity Management | Manage and track tasks and activities. Assign due dates and integrate to calendars to manage daily schedules and priorities. This feature was mentioned in 16 Knack reviews. | 91% (Based on 16 reviews) | |
Territory & Quota Management | Based on 10 Knack reviews. Assign and manage sales quotas and territories. Track progress against quotas. Change as needed. | 93% (Based on 10 reviews) | |
Desktop Integration | Allows users to sync their Email, Calendar and Contact tools with their CRM system. Includes Microsoft Outlook and Google integration. This feature was mentioned in 10 Knack reviews. | 77% (Based on 10 reviews) | |
Product & Price List Management | As reported in 15 Knack reviews. Enter product/part numbers and manage the prices associated with them. Typically functionality allows users to add products and prices to opportunities and quotes if these modules are provided within the same system. | 88% (Based on 15 reviews) | |
Quote & Order Management | Based on 15 Knack reviews. Allows users to create a quote to be provided to a customer that contain at least products, prices and associated discounts. Order management allows users to process orders that contain products, prices and associated discounts. | 90% (Based on 15 reviews) | |
Customer Contract Management | As reported in 11 Knack reviews. Management of contracts made with customers. Contract management includes negotiating the terms and conditions in contracts and ensuring compliance with the terms and conditions, as well as documenting and agreeing on any changes or amendments that may arise during its implementation or execution. | 86% (Based on 11 reviews) |
Marketing Automation
Email Marketing | Allows users to send email to contacts in bulk. Common features include: Built in Email templates, social media integration, Subscriber list management, sign up forms, success rate reports, AB testing and auto-responders. | Not enough data | |
Campaign Management | Optimizes the process for organizations to develop and deploy multiple-channel marketing campaigns to target groups or individuals and track the effect of those campaigns, by customer segment, over time. | Not enough data | |
Lead Management | Allows users to manage and track leads though a process. The lead process typically involves steps such as: 1. Lead Generation, 2. Customer Inquiry, Inquiry Capture, Lead Filtering, Lead Grading, Lead Distribution and Lead Qualification. This feature was mentioned in 14 Knack reviews. | 89% (Based on 14 reviews) | |
Marketing ROI Analytics | Enables analysis of effectiveness of an organizations various marketing activities | Not enough data |
Customer Support
Case Management | See feature definition | Tracks issues/help requests reported by customers through the resolution process. | Not enough data |
Customer Support Portal | Provides a convenient way for customers to get answers to inquiries, post service issues, place orders, view order histories, and gain access to other information contained in the knowledge base. | Not enough data | |
Knowledge Base | Information repository that provides a means for information to be collected, organized, shared, searched and utilized. Allows customers to get answers to common questions. | Not enough data | |
Call Center Features | Allows customer support professionals access to all information required to support the customer including customer information, case history and related customer social activity. Common features include: call recording, analytics, workforce management, call script management, and compliance management. | Not enough data | |
Support Analytics | Based on 10 Knack reviews. Enables analysis of customer support activities to optimize customer support professionals, processes and tools. | 77% (Based on 10 reviews) |
Integration
Data Import & Export Tools | Ability to input, modify and extract data from the application in bulk through a structured file. | Not enough data | |
Integration APIs | Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications. | Not enough data | |
Breadth of Partner Applications | To what extent are there partner applications readily available for integrating into this product? Partner applications typically provide complementary, best of breed functionality not offered natively in this product. | Not enough data |
Mobile & Social
Social Collaboration Features | Enables multiple users to interact by sharing information to achieve a common goal. Social collaboration focus's on the identification of groups and collaboration spaces in which messages are explicitly directed at the group and the group activity feed is seen the same way by everyone 12 reviewers of Knack have provided feedback on this feature. | 76% (Based on 12 reviews) | |
Social Network Integration | Use public social networks to listen and engage with customers. Allows users to filter what’s important and respond quickly. Often this functionality allows questions and requests from customers on social networks to case management. | Not enough data | |
Mobile User Support | Allows software to be easily used on multiple mobile devices include phone and tablet devices. | Not enough data |
Reporting & Analytics
Reporting | Enables reporting of all data contained within the system. Typically contains standard reports as well as the ability to create ad-hoc reports. This feature was mentioned in 15 Knack reviews. | 82% (Based on 15 reviews) | |
Dashboards | An easy to read, often single page, real-time user interface, showing a graphical presentation of the current status and historical trends of an organization’s Key Performance Indicators (KPIs) to enable instantaneous and informed decisions to be made at a glance 15 reviewers of Knack have provided feedback on this feature. | 77% (Based on 15 reviews) | |
Forecasting | As reported in 13 Knack reviews. Enables projection of sales revenue, based on historical sales data, analysis of market surveys and trends, and salespersons' estimates. | 78% (Based on 13 reviews) |
Database Features
Storage | 35 reviewers of Knack have provided feedback on this feature. | 81% (Based on 35 reviews) | |
Availability | 36 reviewers of Knack have provided feedback on this feature. | 85% (Based on 36 reviews) | |
Stability | Based on 36 Knack reviews. | 77% (Based on 36 reviews) | |
Scalability | Based on 35 Knack reviews. | 80% (Based on 35 reviews) | |
Security | This feature was mentioned in 35 Knack reviews. | 81% (Based on 35 reviews) | |
Data Manipulation | See feature definition | This feature was mentioned in 32 Knack reviews. | 79% (Based on 32 reviews) |
Query Language | This feature was mentioned in 22 Knack reviews. | 73% (Based on 22 reviews) |
User Interface Design
WYSIWYG Editor | Based on 25 Knack reviews and verified by the G2 Product R&D team. Provides the ability to drag-and-drop elements into the application to customize interface. | 80% (Based on 25 reviews) | |
Customized Branding | Based on 25 Knack reviews and verified by the G2 Product R&D team. Provides tools for inserting brand logos, colors, quotes, and other proprietary content. | 83% (Based on 25 reviews) | |
App Templates | Based on 22 Knack reviews and verified by the G2 Product R&D team. Provides base-level application templates to build atop and customize for specifc users and actions. | 83% (Based on 22 reviews) | |
Workflow Management | Based on 25 Knack reviews and verified by the G2 Product R&D team. Allows the creation ofpage sequences, forms, and libraries for users navigating the application. | 86% (Based on 25 reviews) |
Data Control
Data Migration | Based on 24 Knack reviews and verified by the G2 Product R&D team. Lets users add data from existing sources when creating the initial application or changing data sources. | 87% (Based on 24 reviews) | |
Data Synchronization | Based on 22 Knack reviews and verified by the G2 Product R&D team. Continuously updates data as users or external data sources are edited. | 83% (Based on 22 reviews) | |
Data Security | Based on 24 Knack reviews and verified by the G2 Product R&D team. Encrypts or provides some form of firewall to prevent external parties from accessing sensitive data. | 85% (Based on 24 reviews) |
Publishing
Application Deployment | Based on 23 Knack reviews and verified by the G2 Product R&D team. Releases the application for access on desktop or mobile devices. | 86% (Based on 23 reviews) | |
Platform Compatibility | Based on 21 Knack reviews. Lets users build cross-platform applications or provide specific templates for different device types. | 90% (Based on 21 reviews) | |
Lifecycle Management | Based on 22 Knack reviews and verified by the G2 Product R&D team. Provides ability to manage application and maintenance from build, throughout the release, and until it's deactivation. | 75% (Based on 22 reviews) |
Content
Document Collaboration | Allows users to simultaneously collaborate on a document within the application. | Not enough data | |
Versioning | Stores different versions of a document. | Not enough data | |
E-Signature | Allows users to provide an e-signature within the platform. | Not enough data | |
File Request | Allows businesses to request files from clients. | Not enough data | |
Feedback | Allows businesses to solicit feedback on projects or documents from clients. | Not enough data |
Collaboration
Billing and Invoicing | Provides billing and invoicing within the application. | Not enough data | |
Instant Messaging | Provides internal and/or external instant messaging capability. | Not enough data | |
Project Management | Offer project management features like task creation and tracking within the application. | Not enough data | |
Analytics | Offer analytics concerning productivity or client engagement. | Not enough data | |
Time Tracking | Allows businesses to track time spent on projects within the application. | Not enough data | |
Mobile Application | Provides a mobile application. | Not enough data |
Support
Text Search | Provides support for international character sets and full text search. This feature was mentioned in 10 Knack reviews. | 87% (Based on 10 reviews) | |
Data Types | Supports multiple data types like primitive, structured, document etc. This feature was mentioned in 10 Knack reviews. | 75% (Based on 10 reviews) | |
Languages | Supports multiple procedural programming languages like PL/PGSQL, Perl, Python etc. | Not enough data | |
Operating Systems | Available on multiple operating systems like Linux, Windows, MacOS etc. | Not enough data |
Security
Database Locking | Prevents other users and applications from accessing data while it is being updated to avoid data loss or update. | Not enough data | |
Access Control | Based on 12 Knack reviews. Allows permissions to be granted or revoked in the database, schema or table levels. | 86% (Based on 12 reviews) | |
Encryption | Built-in native encryption with enterprise key management. | Not enough data | |
Authentication | Provides multi-factor authentication with certificates. | Not enough data |
Performance
Disaster Recovery | Provides data recovery functionality to protect and restore data in a database. | Not enough data | |
Data Concurrency | Allows multi-version concurrency control. | Not enough data | |
Workload Management | Handles workloads, from single machines to data warehouses or web services with many concurrent users. This feature was mentioned in 10 Knack reviews. | 80% (Based on 10 reviews) | |
Advanced Indexing | Allows users to quickly retrieve data through various types of indexing like B-tree, hash table etc. | Not enough data | |
Query Optimizer | Based on 10 Knack reviews. Helps interpret SQL queries and determine the fastest method of execution. | 42% (Based on 10 reviews) |
Management
Data Schema | As reported in 10 Knack reviews. Data is organized as a set of tables with columns and rows like a table structure. | 87% (Based on 10 reviews) | |
Query Language | Based on 10 Knack reviews. Allows users to create, update and retrieve data in a database. | 75% (Based on 10 reviews) | |
ACID - Complaint | Based on 10 Knack reviews. Adheres to ACID (atomicity, consistency, isolation, durability), a set of database transaction properties. | 65% (Based on 10 reviews) | |
Data Replication | Provides log-based or/and trigger-based replication. | Not enough data |
Functionality
Ease of Use | Facilitates simpler user experience through syntax highlighting, shortcuts, completion aid automation, etc. | Not enough data | |
File Management | Manage individual software component files as a part of the greater overall project. | Not enough data | |
Multi-Language Support | Provides the ability to write in more than one programming language. | Not enough data | |
Customization | Allows users to modify interface (e.g., theme selection) and layout by personal preference. | Not enough data | |
Straight-Out-the-Box Functionality | Performs core functionalities without the need of immediate additional feature or add-on installations. This feature was mentioned in 10 Knack reviews. | 90% (Based on 10 reviews) | |
Help Guides | Supplies users with basic-to-intermediate guides regarding IDE functionality and use cases. | Not enough data | |
Patching & Updates | Downloads and installs updates automatically for product improvement and pace-keeping with programming language evolution. | Not enough data |
Customization
Custom Fields | Allows users to add custom fields to forms that aren't already on the templates | Not enough data | |
Conditional Logic | Enables forms to hide or show certain fields based on respondents' answers | Not enough data | |
Multi-page Forms | Allows users to create forms with more than one page | Not enough data | |
Design | Gives users the ability to customize the design of forms (e.g. logo, brand colors, fonts, etc.) | Not enough data |
Additional Functionality
Embedded Forms | Enables forms to be embedded onto a website without having to create code from scratch | Not enough data | |
Notifications | Sends notifications when a completed form is recieved | Not enough data | |
Payments | Contains integrations with payment processors, enabling users to accept payments through forms | Not enough data | |
Mobile Forms | Allows users to build, distribute and access forms from a mobile device | Not enough data |
