Kiteworks Reviews (121)

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Kiteworks Reviews (121)

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4.4
121 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise Kiteworks for its strong security features and compliance controls, which provide peace of mind when sharing sensitive data. The platform's ability to integrate seamlessly with tools like Microsoft Office and Salesforce enhances collaboration while maintaining strict access controls. However, some users note that the initial setup can be complex, requiring careful planning and IT support.

Pros & Cons

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Verified User in Financial Services
UF
Verified User in Financial Services
Enterprise (> 1000 emp.)
"Secure Content Communication and confidential document sharing"
5/5
What do you like best about Kiteworks?

I used this as a document sharing platform for confidential data like bank statements and personal information. Additionally, this feature helps to secure mail secure outlook mail communication. Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

My first experience with Kiteworks was realizing that there is a time limit for how long documents are stored. After a point of time, we have to request the sender (person who shared the data) to extend the time period. Review collected by and hosted on G2.com.

DB
David B.
"The best choice for data security and compliance"
4.5/5
What do you like best about Kiteworks?

I like Kiteworks' support for compliance requirements because it supports multiple compliance standards such as NIST CSF, HIPAA, and SOX, which are very important for industries like finance and healthcare. The platform can unify all component logs into a single continuous stream, providing it to security operations and compliance teams, making threat detection and mitigation very convenient. This way, companies can more easily pass compliance audits. Additionally, I am impressed by Kiteworks' efficient collaboration features, especially its Safe Edit function, which allows me to edit shared files in a browser's virtual user interface without installing agents or plugins, making it very secure and efficient. These features indeed help companies achieve high standards in compliance and security. At the same time, Kiteworks also makes the initial setup process relatively simple, and the overall user experience is quite good. Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

Bandwidth Occupation: During the transfer of large files, there is significant occupation of network bandwidth, which may affect the normal operation of other services within the same network environment. Especially in situations where enterprise network bandwidth is limited, it may cause lag in other critical business applications. Review collected by and hosted on G2.com.

FH
Finley H.
"A Strong Guarantee of Compliance and Collaboration"
4.5/5
What do you like best about Kiteworks?

I like Kiteworks for its convenient integration and collaboration capabilities. It can seamlessly integrate with popular enterprise applications like Microsoft Office and Salesforce, enhancing existing workflows and data consistency. Additionally, it supports real-time collaborative editing of files by multiple people, facilitating teamwork and improving work efficiency. The excellent user experience also impresses me; its interface is intuitive and user-friendly, allowing new users to get started quickly. The availability of mobile applications enables users to access and manage content anytime, anywhere, without being restricted by geographical location. Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

Limited data processing capabilities: In terms of data processing, Kiteworks mainly focuses on the security of file transfer and storage, lacking support for advanced processing functions such as data analysis and mining. As enterprises increasingly demand deeper exploration of data value, it is recommended to add some basic data processing and analysis tools, such as simple data statistics and visual analysis functions, to help users better understand and utilize data. Review collected by and hosted on G2.com.

NZ
Nestor Z.
Enterprise Applications Senior Analyst
Enterprise (> 1000 emp.)
"Kiteworks allows me to send and receive SFTP transfers seemlessly"
4/5
What do you like best about Kiteworks?

Ease of use when it comes to the admin UI + being able to reach out to support for any questions and they respond rather quickly. Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

The unpredictablility of the system. Things that should work dont always work which end up causing more issues down the line. Review collected by and hosted on G2.com.

Grant W.
GW
Grant W.
Senior Cloud Engineer
Mid-Market (51-1000 emp.)
"Secure file transfer !!"
4/5
What do you like best about Kiteworks?

I like that this software is super secure and has all the latest security features. Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

I dislike the price of this software and also the minimum user licence Review collected by and hosted on G2.com.

anusha g.
AG
anusha g.
Analyst
Enterprise (> 1000 emp.)
"Kiteworks is a great regulatory compliance software."
5/5
What do you like best about Kiteworks?

Koteworks has great and clean user interface. Kiteworks effective manages risk and protects your highly confidential data/files from inadvertent exposure. It is being used since long time and has a brand name in the market. It has a great security and good amount of features. It allows multiple sharing in one go. Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

Pricing of kiteworks is on the higher side. Being expensive make the software little unaccessible. Review collected by and hosted on G2.com.

MS
Marek S.
VP Enterprise Applications
Enterprise (> 1000 emp.)
"Positive and very professional"
4.5/5
What do you like best about Kiteworks?

Kiteworks is very easy to use. User interface is clean and modern. Kiteworks support and technical staff is very knowledgeble and very experianced with the sustem and industry. Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

Can't think of a downside of using Kiteworks. One item to consider improving on is Project Management. We just did a migration from on-prem to hosted and it would have been nice for the Kiteworks team to have a "playbook/project plan" to share with client to better understand the work it takes. Kiteworks team is very knowledgeble and experianced in this domain, but as a client I dod not kno what to expect and how it was going to play out. Review collected by and hosted on G2.com.

NB
Nikole B.
Practice Applications Analyst
Enterprise (> 1000 emp.)
"Decent product, below average support"
1.5/5
What do you like best about Kiteworks?

It gives us options to customize a lot of settings to fit our governance needs, user experience is pretty straight forward. Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

Almost every time I've reached out to customer / technical support, it is not a good experience and I try and avoid contacting as much as possible. I work in an internal IT department for a law firm, and 90% of my calls with support are them overexplaining processes that I already understand that have nothing to do with finding a resolution to the issue raised. Review collected by and hosted on G2.com.

Response from Olga Gonzalez of Kiteworks

Thank you for taking the time to share your honest feedback. I’m sorry to hear that your interactions with our customer and technical support haven’t met your expectations. We understand how frustrating it can be when support responses don't directly resolve the issue at hand, especially when you're already knowledgeable in the processes being discussed.

We’re taking your feedback seriously and will work on improving our team’s approach to better meet the needs of customers like yourself, especially in terms of delivering more efficient and relevant solutions. Our goal is to make every support interaction valuable and timely.

If you’re willing, I’d like to personally ensure your next experience is a better one. Please feel free to reach out with any unresolved concerns, and we’ll do everything we can to assist.

Thank you again for helping us improve.

Ramgopal V.
RV
Ramgopal V.
Software Developer
Mid-Market (51-1000 emp.)
"Good document and file manager tool to keep them synced"
4/5
What do you like best about Kiteworks?

It is exceptionally simple to utilize and may be an exceedingly versatile arrangement for record exchange. It makes a difference in overseeing records for different ventures. I utilize this for our clients and offer assistance to them to share critical records over different areas. It makes a difference with collaboration and records can be shared with partners. It makes a difference to me to keep these overhauled all the time. When it works, it is simple to safely send records and organizers to other individuals. Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

You can't fair join a record the old-fashioned way and send it as you have got to begin a entire modern mail. There were often bugs where emails got stuck within the outbox. The failure to utilize pictures within the signature square. Review collected by and hosted on G2.com.

Aman K.
AK
Aman K.
Freelance Digital Artist
Small-Business (50 or fewer emp.)
"A powerful tool to send confidential files and documents."
4.5/5
What do you like best about Kiteworks?

1. It is easy to use

2. It is a secure app to transfer confidential files and documents.

3.It can be accessed by different devices like android, iphone, windows, mac etc

4.There are many useful features in kitworks like real time editing ,commenting and etc

5. end to end encryption Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

1. It is Costly

2.Although it is accessible in mobile devices, but sometimes we experience performance issues .

3.Some times kitworks experiences technical glitches or downtime. Review collected by and hosted on G2.com.