Kiteworks Reviews (121)

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Kiteworks Reviews (121)

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4.4
121 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise Kiteworks for its strong security features and compliance controls, which provide peace of mind when sharing sensitive data. The platform's ability to integrate seamlessly with tools like Microsoft Office and Salesforce enhances collaboration while maintaining strict access controls. However, some users note that the initial setup can be complex, requiring careful planning and IT support.

Pros & Cons

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Leo Thomas Murphy .
L
Leo Thomas Murphy .
"Secure File Sharing with Compliance, Needs Mobile App Improvement"
3.5/5
What do you like best about Kiteworks?

I like that Kiteworks offers frictionless secure external sharing without the need for mandatory account creation for U.S. stakeholders, which eliminates the number one barrier to secure collaboration. I also appreciate the immutable, compliance-ready audit trails that are particularly useful for U.S. regulatory audits. Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

I find the mobile app non-intuitive for on-the-go U.S. field teams. It has slow load times for large files like FINRA-regulated financial reports, lacks offline access for marked files, and the share link generator is hidden in nested menus. The initial setup was a mixed experience for our U.S.-based mid-market enterprise with specific regulatory obligations and a lean IT team. Review collected by and hosted on G2.com.

Viola B.
VB
Viola B.
"Secure, Integrative, and Efficient for Compliance"
4.5/5
What do you like best about Kiteworks?

I appreciate Kiteworks' strong security features, like encryption and access controls, which make sharing sensitive files safer. The compliance-focused tools are a big plus, helping businesses meet regulatory requirements. I really like how Kiteworks integrates smoothly with tools like Microsoft Office and Salesforce, which makes it easy to work with existing tools. Another aspect I find valuable is the audit trails feature for tracking file activity, ensuring we always know what's happening with our files. The initial setup was quick for basic configuration, which was quite convenient. Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

Kiteworks could improve on: - Mobile app UX - Customization options - Reporting features Review collected by and hosted on G2.com.

Cristine Grace T.
CT
Cristine Grace T.
Accountant
Enterprise (> 1000 emp.)
"Secure and Reliable, But Setup Requires IT Support"
5/5
What do you like best about Kiteworks?

I really appreciate Kiteworks for its strong security and access control features. Files can be encrypted, permissions are tightly managed, and as an admin, I can see exactly who accessed what and when, which is reassuring when handling sensitive data. The detailed audit trails and activity logs are fantastic because they automatically log every file activity, such as uploads, views, edits, shares, and permission changes, with user identity, timestamps, and IP details. These logs can't be altered by end users, making them reliable evidence. Plus, the centralized dashboard allows for quick issue identification without technical intervention. Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

Setup and configuration may require IT support. The initial setup was moderate to complex. Review collected by and hosted on G2.com.

Verified User in Writing and Editing
UW
Verified User in Writing and Editing
Small-Business (50 or fewer emp.)
"Intuitive Document Sharing That Makes Submitting Files Effortless"
5/5
What do you like best about Kiteworks?

It is quite intuitive, so once you get a link you can easily drop off all the needed documents from the user perspective Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

There are some bugs sometimes so I can redo the same work several times, I don't know what is the main reason of it but sometimes it's just needs to be refreshed Review collected by and hosted on G2.com.

Marry C.
MC
Marry C.
"Secure and Seamless Collaboration Platform"
4.5/5
What do you like best about Kiteworks?

I often like Kiteworks' strong security features, like encryption and access controls, and its compliance-focused tools which make sharing sensitive files safer. Kiteworks integrates smoothly with tools like Microsoft Office and Salesforce. Users also like its audit trails for tracking file activity. The setup is usually straightforward for IT pros with clear admin controls for permissions and security, pre-built integrations with common tools, and detailed docs and support available. It's easy to configure security settings. Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

Kiteworks could improve on: - Mobile app UX - Customization options - Reporting features Review collected by and hosted on G2.com.

ayuba o.
AO
ayuba o.
"Secure Data Sharing with Seamless Integration"
4.5/5
What do you like best about Kiteworks?

I love Kiteworks' robust security features and compliance controls. It works especially well in giving me control over sensitive data sharing and tracking access. Plus, integrating it with existing workflows is pretty smooth. I also appreciate how Kiteworks plays nice with other tools, like Microsoft Office 365 and Salesforce, making securing data exchanges seamless. The setup was pretty smooth too, with responsive support. Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

Kiteworks is solid, but sometimes the interface can feel a bit clunky. I would love if they tweaked the UI for smoother navigation. Also, more customization options for compliance templates would be great. Review collected by and hosted on G2.com.

Marry C.
MC
Marry C.
"Secure Collaboration with Kiteworks"
4/5
What do you like best about Kiteworks?

I really value Kiteworks for its strong security features like encryption and access controls, which make sharing sensitive files safer. The compliance-focused tools are also a big plus, helping to meet regulatory requirements like GDPR and HIPAA. I enjoy how Kiteworks integrates smoothly with tools like Microsoft Office and Salesforce, which makes it easy to work with our existing setup. Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

I think Kiteworks could improve on the mobile app UX. The customization options are lacking, especially the branding options. The reporting features also need improvement. Review collected by and hosted on G2.com.

Neha J.
NJ
Neha J.
UX/UI Designer
Design
Mid-Market (51-1000 emp.)
"Robust Security and Seamless Integration for Large Teams"
3.5/5
What do you like best about Kiteworks?

Kiteworks offers strong security & compliance with encryption, zero trust access, and support for laws like GDPR and HIPAA. It connects easily with tools like Google Drive, SharePoint, and security systems (LDAP, SIEM, DLP). It also tracks all file activity and supports flexible setups on cloud or on premises for large teams. Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

Kiteworks interface & file organisation is a bit confusing and limited branding options. Customer support can be slow at times, and updates may need extra storage or manual work. Offboarding old users or partners isn’t fully automated yet. Review collected by and hosted on G2.com.

AH
Andria H.
Digital Marketing Manager
Outsourcing/Offshoring
Mid-Market (51-1000 emp.)
"Seamless Integrations and an Intuitive Dashboard That Boosts Productivity"
4.5/5
What do you like best about Kiteworks?

Kiteworks has seamless integration with multiple platforms which promotes to a great workflow that has seen high productivity in the company.

It also has an intuitive and user-friendly dashboard that do not require any skill to implement. Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

I do not have issues with this tool. I like it. Review collected by and hosted on G2.com.

Amit Y.
AY
Amit Y.
support advisor
Mid-Market (51-1000 emp.)
"Its amazing :) Secure, Seamless File Sharing with a User-Friendly Experience"
5/5
What do you like best about Kiteworks?

Its great :) Kiteworks is known for its secure and seamless file-sharing capabilities. What stands out most is how it prioritizes security while offering a user-friendly experience, making collaboration and sharing files easy without compromising on privacy. Review collected by and hosted on G2.com.

What do you dislike about Kiteworks?

there is nothing to dislike all is perfect and i love it Review collected by and hosted on G2.com.