Kindly
Editedit
Kindly
By Kindly
Show rating breakdown
4.9 out of 5 stars
See all 32 Kindly reviews
Save to My Lists
Claimed
Claimed
This profile has been claimed by Kindly, but it has limited features.
Do you work at Kindly? Upgrade your plan to update branding and connect with profile visitors!

Top Rated Kindly Alternatives

Messangi
(15)
4.8 out of 5
Visit WebsiteNew Tab
SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Intercom
(3,339)
4.5 out of 5
Drift
(1,251)
4.4 out of 5
See all Kindly Alternatives

Kindly Reviews & Product Details - Page 3

Editadmin

Kindly Overview

Editedit
What is Kindly?

Generative AI-powered chatbots built to automate support. We are one of Europe’s leading premium chatbot providers specializing in the development of artificial intelligence and automation solutions for customer service and communication. We offer a platform that combines advanced machine learning techniques and natural language processing (NLP) to enhance the customer experience and improve the efficiency of customer service processes. What makes Kindly different? Less maintenance and more content production. Kindly's AI will suggest new training data that you can accept with the click of a button. Easy to customize. No coding needed for the chatbot to fit your branding. Multilingual Train the chatbot in one language and it will understand inquiries in more than one hundred! Among our customers are Tele2, VOI, Boozt Fashion, Norwegian Air, Lindex, Hertz, Comviq, Schibsted, Jotun, and Kahoot. Easily integrate with top CRM providers and other relevant systems such as Dixa, Salesforce, Voyado, Zendesk, and Ingrid among others.

Kindly Details
Discussions
Kindly Community
Languages Supported
Afrikaans, Amharic, Arabic, Assamese, Azerbaijani, Belarusian, Bengali, Bosnian, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Esperanto, Estonian, Basque, Persian, Finnish, French, Scottish Gaelic, Irish, Galician, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Javanese, Japanese, Kannada, Georgian, Kazakh, Central Khmer, Kirghiz, Korean, Kurdish, Latin, Latvian, Lithuanian, Marathi, Macedonian, Malagasy, Mongolian, Malay, Burmese, Nepali, Dutch, Norwegian, Oriya, Punjabi, Polish, Portuguese, Russian, Sinhala, Slovak, Somali, Spanish, Albanian, Serbian, Sundanese, Swahili, Swedish, Tamil, Telugu, Tagalog, Thai, Turkish, Uighur, Ukrainian, Urdu, Uzbek, Vietnamese, Yiddish, Chinese (Simplified), Chinese (Traditional), Xhosa
Show LessShow More
Product Description

Kindly is one of Europe’s leading chatbot providers specializing in the development of artificial intelligence and automation solutions for customer service and communication. We offer a platform that combines advanced machine learning techniques and natural language processing (NLP) to enhance the customer experience and improve the efficiency of customer service processes. Among our customers are Adecco, VOI, Norwegian Air, Lindex, Hertz, Comviq, Schibsted, Jotun, and Kahoot. With Kindly, you can easily integrate with top CRM providers such as Dixa, Salesforce, Freshdesk, Zendesk, and Hubspot among others.

Seller Details
Seller
Kindly
Year Founded
2016
HQ Location
Oslo, NO
LinkedIn® Page
www.linkedin.com
82 employees on LinkedIn®
Kevin V.
KV
Overview Provided by:
Kevin Vaseghi

Recent Kindly Reviews

Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"State of the art AI Chatbot"
Kindly provides a chatbot that is easy to implement, build and improve, while also creating a better user experience for your website.
Read more
Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Upåklagelig samarbeid"
We are very happy with the collaboration so far with Kindly. They are very swift to solve our problems and needs. Our Customer Success manager from...
Read more
Emil A.
EA
Emil A.Mid-Market (51-1000 emp.)
5.0 out of 5
"Easy to work with, awesome."
Effectiveness, smart & easy solutions. We've had been in encounter with them several times during the time we've had them. One of the main things t...
Read more
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
1 person requested security information

Kindly Media

Kindly Demo - Drilled-down analytics
Get in-depth analytics in the platform, telling you how your chatbot and campaigns are performing. Use this data to further improve the chatbot if necessary, and track campaign progress.
Kindly Demo - Create forms in your chatbot
Generate leads, get newsletter subscribers, capture interest - whatever you need, there's a form for it! Build it directly in the chatbot.
Kindly Demo - Display products you want to feature
Use the image carousel to enable product search, and display products and services you'd like to feature, based on choices made in the chatbot.
Kindly Demo - Create entities to determine intent
Using machine learning, you can build entities that capture intent, by using and grouping words that are similar and often used in place of others.
Kindly Demo - Quickly add new dialogues
Sample candidates lets you quickly add new dialogues, instead of having to manually sort through customer conversations to look for potential dialogues to add.
Kindly Demo - No more dialogue confusion
Dialogue confusion instantly helps you find similar or conflicting dialogues that need updating/removing.
Answer a few questions to help the Kindly community
Have you used Kindly before?
Yes

32 Kindly Reviews

4.9 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
  • Company SizeExpand/Collapse Company Size Filter
  • User RoleExpand/Collapse User Role Filter
  • CategoryExpand/Collapse Category Filter
  • IndustryExpand/Collapse Industry Filter
  • RegionExpand/Collapse Region Filter
The next elements are filters and will change the displayed results once they are selected.
  • Sort By:
    G2 Sort
32 Kindly Reviews
4.9 out of 5
  • Sort By:
    G2 Sort
32 Kindly Reviews
4.9 out of 5
  • Sort By:
    G2 Sort

Kindly Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for KindlyQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Here's how.
Verified User in Staffing and Recruiting
AS
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Kindly?

It's quite fun to work with actually! Easy to learn and always good help from Kindly whenever we needed assistance. Kindly understands the importance of learning the customer's best practices - to work WITH the platform.

But the main thing to us is, of course, the experience for our end customers using the bot. Review collected by and hosted on G2.com.

What do you dislike about Kindly?

Having a hard time finding something i dislike. Maybe it can be easier and more intuitive to find settings in the chatbot. That's all I got Review collected by and hosted on G2.com.

What problems is Kindly solving and how is that benefiting you?

We've decreased the number of incoming tickets and calls, allowing our support agents more time to handle errands better. This in turn generates a better customer experience and happier employees. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Sebastian M.
SM
Leder PM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Kindly?

The chatbot is easy to work with once you get the hang of it. We have greatly appreciated the people at Kindly and have had a good relationship from the first meeting. Review collected by and hosted on G2.com.

What do you dislike about Kindly?

There is nothing we don't like. Kindly follows us up regularly and it is up to us to help make the chatbot as good as it can be. Review collected by and hosted on G2.com.

What problems is Kindly solving and how is that benefiting you?

Increased availability. Less pressure on customer service. Answer simple questions. Increased sales. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Linus B.
LB
Team Leader
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
Translated Using AI
What do you like best about Kindly?

The best thing about Kindly is the attentiveness and willingness to support. The team is solution-oriented, service-minded, and forward-thinking - a good recipe for a good customer relationship. My experience is that Kindly is skilled at listening to the customer and creating solutions based on requests. Review collected by and hosted on G2.com.

What do you dislike about Kindly?

Kindly's platform is still a bit young and there is much to improve when it comes to solutions and plugins that can benefit e-retailers. Apart from this, they have definitely developed an excellent chatbot. Review collected by and hosted on G2.com.

What problems is Kindly solving and how is that benefiting you?

Chatbot and Nudge (my review primarily concerns the chatbot). Even if the chatbot doesn't always solve all problems, it takes the customer a step closer to an answer. If nothing else, a chatbot allows you to be available to the customer to a greater extent. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
TF
Customer support
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Kindly?

The easy way of building dialogues and adding samples Review collected by and hosted on G2.com.

What do you dislike about Kindly?

A way to find the fallback list from somewhere else but dashboard, or a way to list them all with different pages instead of clicking on "show more". If you happen to click on a fall back dialogue and go back to the dashboard the list is reset and that is really annoying. Review collected by and hosted on G2.com.

What problems is Kindly solving and how is that benefiting you?

Its giving our clients a better guide of how to find answers than a regular FAQ has done Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
MS
Chief Marketing Officer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Kindly?

Good services, a company where everybody seems to really like the job, the people and the company. Easy to work with and come up with ideas. Review collected by and hosted on G2.com.

What do you dislike about Kindly?

I don't have any on the top of my head.. Review collected by and hosted on G2.com.

What problems is Kindly solving and how is that benefiting you?

Customers can easier contact us when we closed, and at the same time help customer service keep the call-que down when we are open. At the same time have services that help us sell more subscriptions. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
MH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic Review from User Profile
What do you like best about Kindly?

The auto-generated improvement suggestions for the bot(s). Review collected by and hosted on G2.com.

What do you dislike about Kindly?

It can be a bit hard to configure and maintain the bot(s). Review collected by and hosted on G2.com.

What problems is Kindly solving and how is that benefiting you?

It manages and solves incoming requests for potential customers and clients. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Banking
UB
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Kindly?

Good and personal follow up after meetings. Review collected by and hosted on G2.com.

What do you dislike about Kindly?

Technical work to set up the bot, although the Kindly team does a good job to assist with it. Review collected by and hosted on G2.com.

What problems is Kindly solving and how is that benefiting you?

Basic answers to easy questions. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Airlines/Aviation
AA
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Kindly?

We chose Kindly because of its simplicity and ease of use Review collected by and hosted on G2.com.

What do you dislike about Kindly?

I don't dislike anything, but they always listen to us when we suggest improvements to the bot, and many of the suggestion has developed into new user friendly features Review collected by and hosted on G2.com.

What problems is Kindly solving and how is that benefiting you?

We want to be available to our customers around the clock and improve the response time in other channels. The chatbot helps us with both Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Human Resources
AH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Kindly?

Good support and dialogue with Kindly. Also helpful that most answers in the chatbot is updated by you Review collected by and hosted on G2.com.

What do you dislike about Kindly?

The flexibility and possibility of the chatbot could be better Review collected by and hosted on G2.com.

What problems is Kindly solving and how is that benefiting you?

Answer questions from employees and leaders in the company Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
EB
Spesialkonsulent
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Kindly?

The platform is very user friendly and it is easy to collect and analyze data from previous and on going chats. Review collected by and hosted on G2.com.

What do you dislike about Kindly?

As of today, there is nothing I dislike. Review collected by and hosted on G2.com.

What problems is Kindly solving and how is that benefiting you?

Customer care.

We see a decrease in unnecessary inquiries to our manual support and believe this is partially due to our chatbot solving these. By unnecessary inquiries, we mean inquiries where the customer can fix the problem without involving us. Also, the customer gets an answer right away instead of waiting up to one day. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link

Explore More

Code Climate Velocity
Anti Money Laundering (AML)
Automating HR with Robotic Process as a Service
Ramp Up
Quasi Contract
Best Payroll Software
Google Cloud BigQuery reviews
Google Cloud SQL reviews
Pros and Cons Details
Kindly