Kindly Features
What are the features of Kindly?
Self-Service Platform
- Automation
- Artificial Intelligence
Responses
- Customization
- Control
- Route To Human
- Menu bars
Platform
- Live chat
- Integrations
- Branding
- Analytics
- Role-based access
- Collection of information
Top Rated Kindly Alternatives
Kindly Categories on G2
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Self-Service Experience
Knowledge Base | Provides a repository of information that can be used by those seeking support. | Not enough data | |
Searchable Articles | Makes articles in the knowledge base searchable on the web. | Not enough data | |
Community Forums | Enables users to engage with other users to solve common issues. | Not enough data | |
Mobile Optimization | Optimizes the customer self-service experience on mobile devices | Not enough data | |
Personalization | Gives the user targeted, personalized results based on their activity or preferences | Not enough data |
Self-Service Platform
Branding | Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. | Not enough data | |
Automation | Automates some or all operation related tasks This feature was mentioned in 11 Kindly reviews. | 86% (Based on 11 reviews) | |
Artificial Intelligence | Based on 11 Kindly reviews. Utilizes artificial intelligence to improve workflows or customer experiences | 86% (Based on 11 reviews) | |
Integrations | Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools | Not enough data |
Communication
Pop-up Chat | Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. | Not enough data | |
Notifications | Delivers notifications to both sides of the conversation. | Not enough data | |
Targeted Emails | Sends automated emails to further engage clients and potential clients. | Not enough data | |
In-App Messaging | Allows for live chat to be enabled within the app for customer help. | Not enough data |
Internal Use
Customization | Allows users to customize chat colors, text, logos, and branding. | Not enough data | |
Conversation Archiving | Archives conversations in a separate location for later reference. | Not enough data | |
Knowledge Base | Establishes a knowledge base for employee reference during conversations. | Not enough data | |
Team Inbox | Provides a central location for help requests, helping employees respond sooner. | Not enough data | |
Customer Profiles | Allows for the creation of profiles for contacts and customers. | Not enough data |
Messenger
Sequencing | Mapped-out responses for conversations. | Not enough data | |
AI | Artificial intelligence (AI) and chatbot involvement. | Not enough data | |
Live Chat | Live human component of conversations. | Not enough data | |
Customization Interface | Quality of interface for designing and customizing conversation maps. | Not enough data |
Channels
Social Media | Conversations enacted over social media. | Not enough data | |
Website | Conversations enacted through embedding or pop-ups on websites. | Not enough data | |
Text Message (SMS) | Conversations enacted through text message (SMS). | Not enough data | |
Voice Assistants | Conversations enacted through voice assistants. | Not enough data | |
Other | Conversations enacted through other channels. | Not enough data |
Customers
Targeting | Overall quality of customer targeting based on needs or situations. | Not enough data | |
Profiles | Creation and modification of customer profiles based on conversations. | Not enough data | |
Analytics | Reporting based around specific and overall conversation results. | Not enough data | |
Lead Gathering | Capture and organization of leads from conversations. | Not enough data | |
Sales Conversion | Success rate of conversations leading to customer purchases. | Not enough data |
Responses
Personalization | Provides personalized responses to interlocator based on segmentation or past responses. | Not enough data | |
Route To Human | Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had. | Not enough data | |
Natural Language Understanding (NLU) | Can have a natural, human-like conversation with an interlocator. | Not enough data | |
Customization | As reported in 19 Kindly reviews. Customize your chat workflows with rules and automations. | 87% (Based on 19 reviews) | |
Control | Based on 14 Kindly reviews. Control who the chatbot converses with (and when). | 89% (Based on 14 reviews) | |
Route To Human | Based on 14 Kindly reviews. Has the ability to connect interlocator with a human agent when the need arises. | 92% (Based on 14 reviews) | |
Menu bars | Can provide interlocators with menus, through which they can choose a relevant response. This feature was mentioned in 13 Kindly reviews. | 92% (Based on 13 reviews) | |
Drip sequences | Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. | Not enough data |
Platform
Conversation Editor | Allows business to edit conversations to meet the unique needs of one's business. | Not enough data | |
Integration | Gives users the ability to update systems, like CRM, based on conversations. | Not enough data | |
Human-In-The-Loop | Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants. | Not enough data | |
Live chat | Provide tools for live chat on one's website. This feature was mentioned in 13 Kindly reviews. | 97% (Based on 13 reviews) | |
Integrations | Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. 13 reviewers of Kindly have provided feedback on this feature. | 96% (Based on 13 reviews) | |
Branding | Has the ability to customize look and feel of chatbot to match` company branding. This feature was mentioned in 13 Kindly reviews. | 91% (Based on 13 reviews) | |
Analytics | As reported in 16 Kindly reviews. Gives user the ability to analyze conversations with the chatbot and see its performance. | 88% (Based on 16 reviews) | |
A/B testing | Allows users to test the efficacy of various responses through A/B testing. | Not enough data | |
Role-based access | Allows for varying access to chatbot and admin settings, depending on user, their role, etc. 11 reviewers of Kindly have provided feedback on this feature. | 86% (Based on 11 reviews) | |
Collection of information | As reported in 16 Kindly reviews. Can collect and store information from interlocators, such as email, phone number, etc. | 91% (Based on 16 reviews) |
Automation - AI Agents
Sales Follow-Up | Allows users to automate responses to customer inquiries across various channels. | Not enough data | |
Customer Interaction Automation | Allows users to automate responses to customer inquiries across various channels. | Not enough data | |
Lead Generation | Allows users to automate the process of generating and qualifying sales leads. | Not enough data | |
Document Processing | Allows users to automate the handling, processing, and management of documents. | Not enough data | |
Feedback Collection | Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. | Not enough data |
Autonomy - AI Agents
Independent Decision Making | Allows the AI agent to learn from interactions and adapt its responses accordingly. | Not enough data | |
Adaptive Responses | Allows the AI agent to learn from interactions and adapt its responses accordingly. | Not enough data | |
Task Execution | Provides the AI agent the ability to execute tasks without requiring constant user input. | Not enough data | |
Problem Solving | Allows the AI agent to identify and resolve issues without user intervention. | Not enough data |
