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Kindly Reviews & Product Details - Page 2

Kindly Overview

What is Kindly?

Generative AI-powered chatbots built to automate support. We are one of Europe’s leading premium chatbot providers specializing in the development of artificial intelligence and automation solutions for customer service and communication. We offer a platform that combines advanced machine learning techniques and natural language processing (NLP) to enhance the customer experience and improve the efficiency of customer service processes. What makes Kindly different? Less maintenance and more content production. Kindly's AI will suggest new training data that you can accept with the click of a button. Easy to customize. No coding needed for the chatbot to fit your branding. Multilingual Train the chatbot in one language and it will understand inquiries in more than one hundred! Among our customers are Tele2, VOI, Boozt Fashion, Norwegian Air, Lindex, Hertz, Comviq, Schibsted, Jotun, and Kahoot. Easily integrate with top CRM providers and other relevant systems such as Dixa, Salesforce, Voyado, Zendesk, and Ingrid among others.

Kindly Details
Discussions
Kindly Community
Languages Supported
Afrikaans, Amharic, Arabic, Assamese, Azerbaijani, Belarusian, Bengali, Bosnian, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Esperanto, Estonian, Basque, Persian, Finnish, French, Scottish Gaelic, Irish, Galician, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Javanese, Japanese, Kannada, Georgian, Kazakh, Central Khmer, Kirghiz, Korean, Kurdish, Latin, Latvian, Lithuanian, Marathi, Macedonian, Malagasy, Mongolian, Malay, Burmese, Nepali, Dutch, Norwegian, Oriya, Punjabi, Polish, Portuguese, Russian, Sinhala, Slovak, Somali, Spanish, Albanian, Serbian, Sundanese, Swahili, Swedish, Tamil, Telugu, Tagalog, Thai, Turkish, Uighur, Ukrainian, Urdu, Uzbek, Vietnamese, Yiddish, Chinese (Simplified), Chinese (Traditional), Xhosa
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Product Description

Kindly is one of Europe’s leading chatbot providers specializing in the development of artificial intelligence and automation solutions for customer service and communication. We offer a platform that combines advanced machine learning techniques and natural language processing (NLP) to enhance the customer experience and improve the efficiency of customer service processes. Among our customers are Adecco, VOI, Norwegian Air, Lindex, Hertz, Comviq, Schibsted, Jotun, and Kahoot. With Kindly, you can easily integrate with top CRM providers such as Dixa, Salesforce, Freshdesk, Zendesk, and Hubspot among others.


Seller Details
Seller
Kindly
Year Founded
2016
HQ Location
Oslo, NO
LinkedIn® Page
www.linkedin.com
82 employees on LinkedIn®

Kevin V.
KV
Overview Provided by:

Recent Kindly Reviews

Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"State of the art AI Chatbot"
Kindly provides a chatbot that is easy to implement, build and improve, while also creating a better user experience for your website.
Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Upåklagelig samarbeid"
We are very happy with the collaboration so far with Kindly. They are very swift to solve our problems and needs. Our Customer Success manager from...
Emil A.
EA
Emil A.Mid-Market (51-1000 emp.)
5.0 out of 5
"Easy to work with, awesome."
Effectiveness, smart & easy solutions. We've had been in encounter with them several times during the time we've had them. One of the main things t...
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Kindly Media

Kindly Demo - Drilled-down analytics
Get in-depth analytics in the platform, telling you how your chatbot and campaigns are performing. Use this data to further improve the chatbot if necessary, and track campaign progress.
Kindly Demo - Create forms in your chatbot
Generate leads, get newsletter subscribers, capture interest - whatever you need, there's a form for it! Build it directly in the chatbot.
Kindly Demo - Display products you want to feature
Use the image carousel to enable product search, and display products and services you'd like to feature, based on choices made in the chatbot.
Kindly Demo - Create entities to determine intent
Using machine learning, you can build entities that capture intent, by using and grouping words that are similar and often used in place of others.
Kindly Demo - Quickly add new dialogues
Sample candidates lets you quickly add new dialogues, instead of having to manually sort through customer conversations to look for potential dialogues to add.
Kindly Demo - No more dialogue confusion
Dialogue confusion instantly helps you find similar or conflicting dialogues that need updating/removing.
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32 Kindly Reviews

4.9 out of 5
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32 Kindly Reviews
4.9 out of 5
32 Kindly Reviews
4.9 out of 5

Kindly Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for KindlyQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
EH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Kindly?

Kindly has followed the process closely from the start, always making sure I have/can/understand what I need to. As a small team, I have really appreciated how carefully they have followed up and that they are always ready to try out new ideas. Review collected by and hosted on G2.com.

What do you dislike about Kindly?

At this time, nothing really. :) I just have to write something here to clear the minimum characters. Review collected by and hosted on G2.com.

What problems is Kindly solving and how is that benefiting you?

The chatbot relieves our email and phone service, in addition to making us aware of what guests are wondering about and are interested in. Review collected by and hosted on G2.com.

Verified User in Consumer Goods
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Kindly?

Kindly consultens are very friendly, hekpful and wants the best for the customers.

The plattform is user-friendly and flexible portal with lots of functionality that gives you the opportunity to customize your bot exactly the way you want. I love it! Review collected by and hosted on G2.com.

What do you dislike about Kindly?

Allthough, the plattform is easy to use it lacks a few functions like autosave that would make til plattform even more user-freindly. All in all - very satisfied. Review collected by and hosted on G2.com.

What problems is Kindly solving and how is that benefiting you?

It gives us a lot of good knowledge about our consumers, and gives the customer a lot of knowledge about our products. at the same time, it makes it easier for the customer to get in touch with us and frees up time for customer service. Review collected by and hosted on G2.com.

SE
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Kindly?

Kindly has helped our company by handling AI chat so that our customers get quick and efficient help. This has been very helpful and has had a major impact on the customer experience Review collected by and hosted on G2.com.

What do you dislike about Kindly?

I dont have any negativ things to say about kindly. The team we have been working with is always on top of things, and have been a great partner. Review collected by and hosted on G2.com.

What problems is Kindly solving and how is that benefiting you?

Kindly has helped our company by handling AI chat so that our customers get quick and efficient help. This has been very helpful and has had a major impact on the customer experience. Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad
AT
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Kindly?

I just have good experiences working with Kindly and in their platform. Their platform is really userfriendly and easy to learn. They are quick to add new features and tell us how we can use them in our chat. We have tried several other platforms and the one from Kindly is by far the best.

Seems like their machinlearning is very good as well. Our bot realy gets tested with a lot of difficult questions and gets it correct in instances that suprises even myself. Review collected by and hosted on G2.com.

What do you dislike about Kindly?

Have not experienced any problems so far. Review collected by and hosted on G2.com.

What problems is Kindly solving and how is that benefiting you?

Customerservice Review collected by and hosted on G2.com.

BL
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Kindly?

The people working with Kindly are very helpful and eager to help you how to build a good chatbot. Eager to to tell about updates that will make it esier to build the bot. Review collected by and hosted on G2.com.

What do you dislike about Kindly?

I believe you have to spend a good amount of time on the bot for it to be really good Review collected by and hosted on G2.com.

What problems is Kindly solving and how is that benefiting you?

Kindly provide quick answers on qustion people have for our organization, and the result is less e-mails and phones needed to be handled by employees. Review collected by and hosted on G2.com.

Verified User in Consumer Goods
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Kindly?

The best thing about kindly is the people. They always want the best for their customers. The platform is also very user friendly! Review collected by and hosted on G2.com.

What do you dislike about Kindly?

Although the platform is easy to use, there are some features that could be improved. For example, we missed a automatic save function, Review collected by and hosted on G2.com.

What problems is Kindly solving and how is that benefiting you?

It provides a lot of product knowledge to our customers. It also makes it easier for our customers to contact us. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Kindly?

GPT functionality and the live chat feature. Open to customizing features to fit your needs. Review collected by and hosted on G2.com.

What do you dislike about Kindly?

Pretty much the same as with other chat bots, the time needed to teach newcommers who are not familiar with it. Review collected by and hosted on G2.com.

What problems is Kindly solving and how is that benefiting you?

Kindly is automating some of the lower hanging fruit which is freeing up time for the support agents to handle the more challenging cases. Review collected by and hosted on G2.com.

AC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Kindly?

24/7 support for our customers!

User-friendly interface to use and very easy to set up different chatbots speaking different languages. The Kindly team always provides amazing support no matter our requests. Review collected by and hosted on G2.com.

What do you dislike about Kindly?

Nothing that I really dislike. I sometimes find it hard to find the settings I'm looking for. A bit hard to understand for me when to use "Settings" for the chat and when to go to "Context fields". Review collected by and hosted on G2.com.

What problems is Kindly solving and how is that benefiting you?

Answering general questions about our products, deliveries and our return process. Kindly help us to focus on more advanced questions but more important: Our customers are able to get answers 24/7! Review collected by and hosted on G2.com.

Susanne H.
SH
Medlemssjef
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Kindly?

Kindly helps us give quicker support to our members. It is also a pleasure to work with the people behind kindly who always provide good and professional service. Review collected by and hosted on G2.com.

What do you dislike about Kindly?

As a voluntary organization, it is the cost. Review collected by and hosted on G2.com.

What problems is Kindly solving and how is that benefiting you?

Service to members and highlights the content on our websites. Review collected by and hosted on G2.com.

Morten F.
MF
Advokat
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Kindly?

We have been delighted from the start. Together, we have built up Norway's first chatbot that provides legal advice, and the collaboration has always been very good. Kindly is an innovative company with a young environment that always does its best to satisfy the customer. I can give my warmest recommendations! Review collected by and hosted on G2.com.

What do you dislike about Kindly?

I have nothing negative to say about the collaboration with Kindly. They have always delivered as expected. Review collected by and hosted on G2.com.

What problems is Kindly solving and how is that benefiting you?

Kindly offers an innovative technology that we have needed to be able to automate the dialogue with our members. Our chatbot is now an important part of our legal department, and we would not have been able to build it as well without Kindly's expertise. Review collected by and hosted on G2.com.