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Khoros Service
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Khoros Service
By Khoros
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4.4 out of 5 stars
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Khoros Service Reviews & Product Details - Page 2

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Khoros Service Overview

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What is Khoros Service?

Khoros Service includes omnichannel engagement on publicly available channels like social, digital, chat and voice, as well as owned online communities with our Khoros Communities offering. The solution offers 1-to-1 and 1-to-many engagement with customers and consumers, bringing together automation through bots, human agents or community managers to manage support and community building. In Khoros Care, customer inquiries and support-related conversations can be routed and prioritized based on a variety of parameters and our robust agent desktop solution allows agents to efficiently manage conversations, both real-time and asynchronous. Agent Assist offers agents in the moment content and responses to help them respond faster and with better results. We offer a built in bot and automation builder tool, allowing conversations to be automated using AI and automated workflows. And of course, we have built in analytics capabilities where users can build their own customized dashboards bringing in the KPIs that are most meaningful to them. With Khoros Communities, we enable organizations to host a vibrant space where customers find answers, develop expertise, share experiences, and connect with your brand. Khoros is the leader in the communities space, powering over 400 of the world’s most recognized brand communities. With 20+ years of experience, the most robust set of customer interaction styles, tools to empower employees to interact and moderate at scale, a platform built for enterprise integration and security, and a dedicated services organization; Khoros is a partner that ensures your community will improve operations, reduce costs, delight your customers, and grow your business. Key benefits include: Improve customer experiences while driving agent efficiency Engage customers in their channel of choice–text, messaging, social, chat, in-app, email, voice–providing complete omnichannel coverage. Khoros simplifies agent workflow with a single desktop, unified customer profiles, and AI-powered support, while automated analysis of sentiment and customizable dashboards help optimize team performance and customer satisfaction. Increase efficiencies through automation Centralize your automated experiences across systems, applications, and channels in one platform to cut costs and streamline customer interactions. By harnessing Natural Language Processing (NLP), you can reduce call volume with conversational bots across multiple channels, while IVR redirection and AI orchestration ensure efficient customer service. Accelerate resolution to delight customers while reducing costs Create a hub for your customers to connect with experts, learn, and get answers to their questions at any time, in any region. Users can deflect up to 80% of calls and customer inquiries providing the potential to save brands millions in annual support costs. Deliver expert community management Nurture large, engaging communities with the most advanced moderation tools, content management, analytics, and expertise that provide quantifiable business value through customer acquisition, retention, and growth.

Khoros Service Details
Discussions
Khoros Service Community
Languages Supported
Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Finnish, French, Hebrew, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Albanian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)
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Product Description

Khoros Service includes omnichannel engagement on publicly available channels like social, digital, chat and voice, as well as owned online communities with our Khoros Communities offering.

How do you position yourself against your competitors?

Only Khoros empowers organizations to be smarter, create valuable, personalized experiences for more of their customers on both owned and social channels.

Seller Details
Seller
Khoros
Year Founded
2019
HQ Location
Austin, TX
Twitter
@LithiumTech
17,822 Twitter followers
LinkedIn® Page
www.linkedin.com
1,221 employees on LinkedIn®
Description

Khoros’s award-winning customer engagement platform helps over
,000 global brands, including one-third of the Fortune 100 companies, create customers for life. With over
0 patented technologies, Khoros connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management. Combined with our top-rated services, the Khoros platform enables brands to connect with customers throughout their entire digital journey. Khoros powers more than 500 million daily digital interactions and leverages AI to turn these interactions into actionable insights. Primarily owned by Vista Equity Partners, Khoros is recognized as one of the Best Places to Work both nationally and locally across our 11 offices around the world.

Tucker B.
TB
Overview Provided by:
Tucker Boren

Recent Khoros Service Reviews

Muhammad A.
MA
Muhammad A.Enterprise (> 1000 emp.)
5.0 out of 5
"EASE AND QUALITY TOGETHER"
User-Friendly Interface: really easy to navigate and search
Read more
Simon A.
SA
Simon A.Mid-Market (51-1000 emp.)
5.0 out of 5
"Awesome experience"
I can't describe how excited I am about the service I enjoyed from Khoros. Quality customer service and proper support through out.
Read more
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
3.5 out of 5
"Very helpful and easy to use"
The automatic ai response was the most thing i was interested in when i searched for softwares like khoros, im glad khoros offers that at best
Read more
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0 people requested security information

Khoros Service Media

Khoros Service Demo - Sephora Community
Sephora's community superfans spend 10x the amount of average customers.
Khoros Service Demo - Consorsbank Community
Khoros Communities helped generate a 4.2/5 customer satisfaction rating for Consorsbank.
Khoros Service Demo - Samsung Community
Samsung saw support savings up 255% YOY and growing. >65% of community traffic comes from search engines.
Khoros Service Demo - Sony Europe Community
Sony Europe generates $4M in value and 7M searches per month
Khoros Service Demo - Microsoft Community
Microsoft resolves 90% of support questions within 48 hours.
Khoros Service Demo - Community Content Syndication
Syndicate community content throughout digital channels to better engage your audience.
Answer a few questions to help the Khoros Service community
Have you used Khoros Service before?
Yes

40 Khoros Service Reviews

4.4 out of 5
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4.4 out of 5
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4.4 out of 5
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Khoros Service Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Khoros ServiceQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Outsourcing/Offshoring
UO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Khoros Service?

I) Increase efficiency and reduce costs with a digital-first strategy, automation, and enhanced human agents.

II) Increase customer satisfaction and revenue with rich, convenient messaging experiences that increase conversion rates and loyalty. Review collected by and hosted on G2.com.

What do you dislike about Khoros Service?

Quality and training

Quality control in an internal contact center is difficult enough in an internal contact center; with a BPO, it gets even harder. The BPO will need to be trained on your business to ensure that they are providing the right answers at the right time, and keeping customer experience consistent with what they would receive from your internal teams. Review collected by and hosted on G2.com.

What problems is Khoros Service solving and how is that benefiting you?

It provides purpose-built software to bring global social media accounts, campaigns and teams into one place so teams can execute cross-channel campaigns faster Review collected by and hosted on G2.com.

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Verified User in Marketing and Advertising
UM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Khoros Service?

The automatic ai response was the most thing i was interested in when i searched for softwares like khoros, im glad khoros offers that at best Review collected by and hosted on G2.com.

What do you dislike about Khoros Service?

Overall i like my experience with khoros but i would say if the price got reduced it would be much better Review collected by and hosted on G2.com.

What problems is Khoros Service solving and how is that benefiting you?

It solves customer service problem since i have bust schedual, it interact with customers across different channels Review collected by and hosted on G2.com.

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Karim R.
KR
Soldier
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Khoros Service?

it's unique and custimized for each individual Review collected by and hosted on G2.com.

What do you dislike about Khoros Service?

needs to be more user friendly to the consumers Review collected by and hosted on G2.com.

What problems is Khoros Service solving and how is that benefiting you?

The need for hiring more customer service agents Review collected by and hosted on G2.com.

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Shaleen P.
SP
Founder and Storyteller
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Khoros Service?

We run a Textile company and started using Khoros to manage our customer queries, our experience has been amazing and we have been able to get a good RoI from the product and have cut down on the expenses of having people to handle customer calls. Review collected by and hosted on G2.com.

What do you dislike about Khoros Service?

I dont see any disadvantage as such but I feel some additional features can be added. Review collected by and hosted on G2.com.

What problems is Khoros Service solving and how is that benefiting you?

We are using the chatbots to solve issues of our customers Review collected by and hosted on G2.com.

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Saurabh G.
SG
Executive in operation
Financial Services
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Khoros Service?

Actually help the people to find their own way and to build up the career and to make the growth Review collected by and hosted on G2.com.

What do you dislike about Khoros Service?

I don't think there should be any special content which should we disliked why anyone. I just check the reviews and got to know that all the services provided by G2 are very brilliant Review collected by and hosted on G2.com.

What problems is Khoros Service solving and how is that benefiting you?

Khorus are providing technical customer support. And it is benefiting us by knowing new technical software Review collected by and hosted on G2.com.

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Nishant R.
NR
Owner
Marketing and Advertising
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about Khoros Service?

I mostly like the effeciency and collection of tools which was perfectly designed for our organization. Review collected by and hosted on G2.com.

What do you dislike about Khoros Service?

I dislike only one thing the prices of tool was quite high please try to make affordable plans so that every organization adapt this. Review collected by and hosted on G2.com.

What problems is Khoros Service solving and how is that benefiting you?

By Khoros now we can manage all of our social media handles at one place also manage all of our campaigns through one place. Review collected by and hosted on G2.com.

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Shreeram S.
SS
Sr. Sales Specialist (Cloud &amp; Security) - Public Sector
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Khoros Service?

The most helpful about khoros service is Simple and algile Platform

The upsides of the platform which makes the task easy and automated. Review collected by and hosted on G2.com.

What do you dislike about Khoros Service?

The least helpful about the khoros Service is the time taken process initially.

The downsides of the platform is time Sophisticated offerings Review collected by and hosted on G2.com.

What problems is Khoros Service solving and how is that benefiting you?

The Khoros Service helps us in Building a chat bot easily and little effort. Review collected by and hosted on G2.com.

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Jeemit C.
JC
Sr. Human Resource Consultant
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about Khoros Service?

It helps in finding the right product and was very smooth, liked it. Review collected by and hosted on G2.com.

What do you dislike about Khoros Service?

Nothing much to share, it was smooth and I really like it. Review collected by and hosted on G2.com.

What problems is Khoros Service solving and how is that benefiting you?

Used for marketing purpose Review collected by and hosted on G2.com.

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Verified User in Outsourcing/Offshoring
UO
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Khoros Service?

Very easy to use and helps user to get exactly what he/she wants. Overall good experience. Review collected by and hosted on G2.com.

What do you dislike about Khoros Service?

Sometimes it gets inconvenient due to slowness on some pages. Review collected by and hosted on G2.com.

What problems is Khoros Service solving and how is that benefiting you?

All the templates that are available in chatbot helps me alot in creating good customer relationship. Review collected by and hosted on G2.com.

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Verified User in Financial Services
AF
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Khoros Service?

The social sentiment tools help my team analyse the user's journey from negative to positive, and this allows us to form better responses. Review collected by and hosted on G2.com.

What do you dislike about Khoros Service?

Khoros adds a "external response" tag even if we have responded through KC. Review collected by and hosted on G2.com.

What problems is Khoros Service solving and how is that benefiting you?

My team monitors social media channels such as Twitter, Facebook, Linkedin, Reddit and Khoros helps us streamline comms from all these channels into one suite. The analytics dashboard gives us key insights into the trends of user issues. Review collected by and hosted on G2.com.

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Khoros Service