Khoros Service Reviews & Product Details

The module is capable of generating good insights based on the data given. The diversity of getting more results "solutions" is so good compared to other modules that need plug-ins, structured analytical backgrounds, and a way of reporting. The integrated other tools help to make the good use of algorithm and semantic research, which each one has its own good-sides. My personal judgment that measures the good tool is by the multi uses and modestly modifications to see the needed outcome. Review collected by and hosted on G2.com.

The interface seems too complicated for non-tech savvy people Review collected by and hosted on G2.com.

Many time in customer service rep receive a task that is not related or the rep is not aware about it. This happens because the the issue is not routed correctly. Khoros uses AI technology to route the issue. It also suggest reps some basic responses. Sometimes it can even handle repitative tasks. Isn't it amazing!!!? Review collected by and hosted on G2.com.

Very High Prices,Hard to understand and use. We had to train new people a lot. Review collected by and hosted on G2.com.

I’ve tried using Khoros for some time now and I have to admit that I am really impressed. They pay attention to every detail and they are extremely committed to ensuring their customers are satisfied. Whether it’s the quick responses or innovative ideas or the warmth of everyone at work there; Khoros has never failed my expectations. If you want a reliable solution that works then I would advise for you try them out. By the way all my friends and colleagues will be aware about Khoros soon enough because of this! Review collected by and hosted on G2.com.

I do not have any specific specific dislikes regarding photos services as far as I know, it was quite concise and precise Review collected by and hosted on G2.com.

khoros have revolutionised or customer strategy with its comprehensive suite of tools. We have been able to seamlessly manage our social media, online communities and message channels all in one place analytics provided Have been invaluable in understanding or audience and tailoring or content to their needs Review collected by and hosted on G2.com.

while it offers many benefits, some users may find a pricing structure, a bit steep for a smaller business or start up. Additionally, the initial learning curve to fully utilise all features might be challenging. Review collected by and hosted on G2.com.

I mostly like about its integration across various communication channels. Khoros streamlines our customerinteractions and help in management of our social media platforms at one place. Review collected by and hosted on G2.com.

Everthing is good but I've facing some issues while I'm using its user interface. Navigating from one feature another sometimes feels hard. A moe simplified user interface would incraese more user engagement. Review collected by and hosted on G2.com.

Great platform to involve different stakeholders within the company it also offers user friendly operation with the flexibility to incorporate additional features tailored to your requirements making it suitable for both basic and advanced social media automation needs. Review collected by and hosted on G2.com.

It should improve their interface and customer support as we are not getting the fastest solutions from the technology support team. Review collected by and hosted on G2.com.

I can't describe how excited I am about the service I enjoyed from Khoros. Quality customer service and proper support through out. Review collected by and hosted on G2.com.

Everything is perfect there is nothing to dislike Review collected by and hosted on G2.com.

Khoros (as a company) focuses heavily on the enterprise user experience in all their platforms. The customizable backend setup and how that flows into the front-end agent workflow is brilliant. Most of all, their onboarding and initial setup sessions are very helpful. Review collected by and hosted on G2.com.

If I had to change anything, it would just be the granularity of the tagging in analytics. It'll be lovely to have a filtering system that allows you to properly deep-dive and compare all the tagging options. Other than that, it is a good platform overall. Review collected by and hosted on G2.com.

The thing that I like the most is their 24 x 7 Omni Channel Service Review collected by and hosted on G2.com.

The basic taste of AI is included but it needs ti be updated with real time AI. Also it slows down the over all performance of the browser. Review collected by and hosted on G2.com.

I) Increase efficiency and reduce costs with a digital-first strategy, automation, and enhanced human agents.

II) Increase customer satisfaction and revenue with rich, convenient messaging experiences that increase conversion rates and loyalty. Review collected by and hosted on G2.com.

Quality and training

Quality control in an internal contact center is difficult enough in an internal contact center; with a BPO, it gets even harder. The BPO will need to be trained on your business to ensure that they are providing the right answers at the right time, and keeping customer experience consistent with what they would receive from your internal teams. Review collected by and hosted on G2.com.