Keeper Pros and Cons

What I like most about Keeper is how seamlessly it keeps all communication—both with my clients and my team—in one centralized location. It eliminates the back-and-forth between emails, texts, and other tools, and makes my workflow so much more efficient. The built-in organization features have been a lifesaver for staying on top of client needs and ensuring nothing slips through the cracks. Keeper keeps my business running smoothly daily! Review collected by and hosted on G2.com.

Nothing! I am so impressed with the Keeper team and how they are constantly improving the software and taking customer suggesstions seriously. Review collected by and hosted on G2.com.

My favorite aspect of Keeper is the transaction follow-up and uncategorized transaction management. It simplifies the process of reviewing and categorizing transactions, making it easy to ensure that all financial data is accurate and up-to-date. This feature saves me countless hours and helps reduce the amount of back and forth between clients. Review collected by and hosted on G2.com.

I love using Keeper.app, especially the transaction follow-up feature. It would be great to have a mobile app that allows accountants to easily add and update information on the go. This would make managing tasks and client interactions even more convenient. Review collected by and hosted on G2.com.

Huge fan of Keeper! We've been using it for a few years now and love how much it helps us with month end closes, client communications and organizing our tasks. The quality control checks for month end we're able to do much more easily with the help of Keeper's built in transaction filters. The client portal is simple and easy to use for both bookkeepers and clients, making those huge excel sheets a thing of the past. We also love how Keeper is always valuing their customer feedback and improving Keeper. Review collected by and hosted on G2.com.

Sometimes I wish the UI was a little prettier, but its simplicity makes it easier for people to use. I hope they have public API in the future as well. Review collected by and hosted on G2.com.

We implemented Keeper several months ago and right away I was pleased with the efficiency and ease of use. The Keeper team has gone out of the way to make sure we understand how to use the software and are getting the most bang for our buck. It's sped up month in close, helped us catch errors we wouldn't have before, and streamlined client communication. Plus we have gotten so many comments from clients and board members about how nice our reports are. I am beyond pleased with keeper- support is great, product is great, price is fantastic, clients love it, and they keep rolling out fixes and more features. Couldn't recommend them more! Review collected by and hosted on G2.com.

No complaints. It's better than I expected and continues to exceed expectations. Review collected by and hosted on G2.com.

Keeper allows me to communicate directly with clients about uncategorized transactions and share documents easily. Reports can include metrics and executive summaries, which help clients better understand their financial data. The W9 request feature makes it very easy to collect signed W9s from vendors and contractors directly through the platform. Review collected by and hosted on G2.com.

Updating close status must be done invdividually and cannot be done in a batch. Intercompany journal entry transfers also must be done one at a time. A feature allowing multiple at once would save a lot of time.

I'd like more flexibility with report titles, subtitles, and per-client rounding options.

I'm still using ClickUp for task management as I am unable to customize tasks in Keeper how I want.

I would also like an archive for past announcements instead of having to delete them or just having one long, ongoing list of announcements. Review collected by and hosted on G2.com.

I especally love the client portal for easy Q&A, document sharing and bill/receipt entry. Customer service is very responsive, and the developers are constantly providing improvements and new features. I use it every day - my Chrome window opens to QBO, Keeper and Gmail. Review collected by and hosted on G2.com.

The lack of continuous sychronization (like Drive for instance) causes a break in workflow because I cannot upload a file to a transaction I just created directly in QBO without leaving to refresh the data. This becomes a little less of a bother as new options are added to the Receipt feature, thus reducing the reliance on entering directly to QBO. Review collected by and hosted on G2.com.

Ever since our first onboarding call, Keeper has been with us every step of the way! They make life easier for our team's bookkeepers, CPAs, and clients. Their team is always releasing new features and taking input/feedback from users. Review collected by and hosted on G2.com.

Currently a user can only send a client emails/questions through Keeper from a single email address. I wish I could select to send it from my own email address so that if the client responds to the email, it comes directly to my inbox, and the client easily knows which team member is reaching out to them. Review collected by and hosted on G2.com.

The ability to communicate with my team and clients while closing the books has been invaluable. It saves us so much time to address the root cause of issues we come across. Review collected by and hosted on G2.com.

Not a whole lot honestly. It would be great to have the ability to process emails through Keeper to keep our communication in one place Review collected by and hosted on G2.com.

As a bookkeeper, I've been using Keeper since July 2024 and it's completely transformed my workflow. This platform is a true time-saver, streamlining processes that once required tedious manual work.

One of my favorite features is the "Ask My Accountant" function. It's significantly reduced the time spent creating and managing Google Sheets for client questions. The mass categorization tool is incredibly efficient, allowing me to quickly and accurately assign transactions. Additionally, the 1099 preparation process is seamless, saving me countless hours.

The white-labeled client portal is the perfect finishing touch. It provides a professional, branded experience for my clients, while also giving them easy access to their financial information.

Keeper is constantly evolving, actively listening to user feedback to deliver continuous improvements.

If you're a bookkeeper looking to boost efficiency and enhance client satisfaction, I wholeheartedly recommend giving Keeper a try. Review collected by and hosted on G2.com.

I'd like to see a calendar view option for tasks in addition to the KanBan board and list view.

Also, the client dropdown menu could be improved by excluding archived clients to avoid confusion. Review collected by and hosted on G2.com.

I love that keeper allows us to edit QBO transactions in their software. It makes it so incredibly easy to recode transactions in bulk as well. We can batch reclassify different aspects of each transaction that QBO itself doesn't offer. I also love the client communication aspect of Keeper. I can easily send out an email blast to all or specified clients. Additionally, I love the different views we can customize to see exactly what I need to see and my coworker can have her own view. The task view is also pretty amazing and completely customizable to my needs. The 1099 feature that is available in each close makes it so much easier for me to compile a list of my client's contractors and request missig W9s all from the same place. Amazing. The last and my most valued feature is the Client Portal. It makes it so easy to ask my client questions on each specific transaction. I've never used anything else that is as helpful as the client portal. We can even use the client portal to ask non transaction related question such as request for statements and reciepts. Literllay a life saver. I love Keeper Review collected by and hosted on G2.com.

Sometimes the practice email gets disconnected but its usually simple to fix. Review collected by and hosted on G2.com.