Kaseya BMS
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Kaseya BMS
By Kaseya
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4.3 out of 5 stars
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Kaseya BMS Reviews & Product Details - Page 4

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Kaseya BMS Overview

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What is Kaseya BMS?

Kaseya BMS is a next-generation business management solution that was built specifically to help MSPs spend more time selling and delivering services, and less time on non-revenue-generating tasks like billing and project management. BMS’s scalable, open, cloud-based architecture means you can: Define & deploy new services rapidly Manage client IT projects effectively Monitor service delivery with 360o visibility

Kaseya BMS Details
Discussions
Kaseya BMS Community
Languages Supported
English
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Product Description

Kaseya BMS is a next-generation business management solution that was built specifically to help MSPs spend more time selling and delivering services, and less time on non-revenue-generating tasks like billing and project management.

How do you position yourself against your competitors?

Fastest Implementation, Easiest to Use… and with Minimal Investment
Kaseya BMS is built on a modern mobile platform that provides:

Fast deployment of new services
Web-based access anywhere, any time
Virtually unlimited scalability
Flexible reporting
Open integration with major RMM and accounting systems

Seller Details
Seller
Kaseya
Year Founded
2000
HQ Location
Miami, FL
Twitter
@KaseyaCorp
17,684 Twitter followers
LinkedIn® Page
www.linkedin.com
4,835 employees on LinkedIn®
Description

Kaseya® is the leading provider of IT and security management solutions for managed service providers (MSPs) and small to medium sized businesses (SMBs). Through its open platform and customer-centric approach, Kaseya delivers best in breed technologies that allow organizations to efficiently manage, secure, and backup IT. Kaseya IT Complete is the most comprehensive, integrated IT management platform comprised of industry-leading solutions from Kaseya, Unitrends, Rapidfire Tools, Spanning Cloud Apps, IT Glue, ID Agent and Graphus. The platform empowers businesses to: command all of IT centrally; easily manage remote and distributed environments; simplify backup and disaster recovery; safeguard against cybersecurity attacks; effectively manage compliance and network assets; streamline IT documentation, and automate across IT management functions. Headquartered in Dublin, Ireland, Kaseya is privately held with a presence in over 20 countries. To learn more, visit www.kaseya.com.

Matt M.
MM
Overview Provided by:
Matt Machado
Executive Vice President Marketing at Kaseya

Recent Kaseya BMS Reviews

JC
Joe C.Small-Business (50 or fewer emp.)
5.0 out of 5
"BMS is amazing for PSA!"
I love the powerful suite of management tools provided.
Read more
Osmany B.
OB
Osmany B.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great All Around Ticketing System for MSPs or IT departments"
The best things about BMS is how easy it is to use even though it has a lot of granular options. Somehow the developers / designers were able to ca...
Read more
MG
Mervyn G.Small-Business (50 or fewer emp.)
5.0 out of 5
"Easy to setup, use and effective"
The ease of remotely connecting to our clients
Read more
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Kaseya BMS Media

Kaseya BMS Demo - Kaseya BMS Service Desk
Control your operations from a single dashboard leveraging BMS.
Kaseya BMS Demo - Kaseya BMS CRM Dashboard
Easily track your customer KPIs, understand your pipeline, opportunities, customer status, and more.
Kaseya BMS Demo - Kaseya BMS Finance Dashboard
Get insights on your revenue, expenses, expiring contracts from a single integrated dashboard.
Kaseya BMS Demo - Kaseya Business Management Solution (BMS)
All You Need to Run Your Business.
Answer a few questions to help the Kaseya BMS community
Have you used Kaseya BMS before?
Yes

38 Kaseya BMS Reviews

4.3 out of 5
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38 Kaseya BMS Reviews
4.3 out of 5
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4.3 out of 5
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Kaseya BMS Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Kaseya BMSQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Information Technology and Services
CI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Kaseya BMS?

Remote access tool, remote monitoring tool Review collected by and hosted on G2.com.

What do you dislike about Kaseya BMS?

Performance, user interface, response time Review collected by and hosted on G2.com.

What problems is Kaseya BMS solving and how is that benefiting you?

Manged customer computers Review collected by and hosted on G2.com.

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Kyle T.
KT
Managing Partner, Director of Service
Information Technology and Services
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Kaseya BMS?

BMS has simplified our business processes as a fully functional PSA which integrates with our entire tool set. As a start up the benefits are incredible. An all in one solution for service management, sales tracking, financial management, and human resources.

The layout is refreshingly easy to use and understand. Customization and configuration is simple. The Professional services team from Kaseya really helps you to understand the ins and outs of the software. Enabling you to easily make adjustments at any time without any advanced programming or support.

Kaseya BMS is a breath of fresh air for an MSP like us. Finally a product that truly understands what we do. BMS provides us more time to focus on taking care of our clientele, building our brand and training our staff. Spending less time on our PSA has been key when we had to move fast when it comes to jump-starting our client base. Review collected by and hosted on G2.com.

What do you dislike about Kaseya BMS?

Not much to dislike. However, there is always room for improved customization on invoices, forms, etc. Review collected by and hosted on G2.com.

Recommendations to others considering Kaseya BMS:

I would highly recommend considering BMS f you are looking for a single pane of glass for managing your clients, staff, expenses, and receivables that is affordable and easy to use. Review collected by and hosted on G2.com.

What problems is Kaseya BMS solving and how is that benefiting you?

BMS saves us time and money when it comes to our workflows and processes. Integration is simple with Kaseya VSA, Ticketing, Customer Surveys and IT Glue.

The built in CRM really helps an IT focused professional like myself keep track of customer relationshps and sales without losing focus on the work I do. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Kaseya BMS?

Love everything about it. Very easy to use Review collected by and hosted on G2.com.

What do you dislike about Kaseya BMS?

The reporting can use some work. I hear they are fixing that though. Review collected by and hosted on G2.com.

What problems is Kaseya BMS solving and how is that benefiting you?

Better ticket management. Review collected by and hosted on G2.com.

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Verified User in Computer & Network Security
AC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Kaseya BMS?

The user interface is easy to use and intuitive, it’s comparable with most browsers, its easy to get started without much insight. Review collected by and hosted on G2.com.

What do you dislike about Kaseya BMS?

Workflows are clunky, auto- generated tickets don’t work as expected. Review collected by and hosted on G2.com.

Recommendations to others considering Kaseya BMS:

If you are looking for a basic simple setup this is a good tool, it has some biult in reports but the adhoc reports can be complicated to se up. Review collected by and hosted on G2.com.

What problems is Kaseya BMS solving and how is that benefiting you?

It works with kaseya VSA this allows us to better track tickets, contacts and projects. Review collected by and hosted on G2.com.

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David D.
DD
Directeur Technique
Information Technology and Services
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Kaseya BMS?

We have been able to easily defer the levels of services contracted by our clients and thus adapted our way of managing priorities.

The integrated management of the workflows allowed us to model the escalations as well as the customer alerts.

The connection with Kaseya VSA allows us to recover the alerts resulting from the system monitoring and the list of assets associated with the clients. This allows a very fine analysis of the processing performed in ServiceDesk. Review collected by and hosted on G2.com.

What do you dislike about Kaseya BMS?

The limit is the customization. you can easely add custom field but not custom forms Review collected by and hosted on G2.com.

Recommendations to others considering Kaseya BMS:

there a lot of Tools you can use with BMS from other vendors. Very powerfull with BrightGauge for example. Review collected by and hosted on G2.com.

What problems is Kaseya BMS solving and how is that benefiting you?

We have integrated the BrightGauge and customerthermometer tools very easily and benefited from an operational dashboard within minutes and simplified satisfactions surveys.

The results were felt in less than three months with improved internal performance, and traceability of interventions exploitable in BI. Review collected by and hosted on G2.com.

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Vincent C.
VC
Chief Technology Officer
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Kaseya BMS?

Great IT project management system that is accessible from anywhere. Review collected by and hosted on G2.com.

What do you dislike about Kaseya BMS?

That the product is only cloud based and we cant install a onprem solution. Review collected by and hosted on G2.com.

What problems is Kaseya BMS solving and how is that benefiting you?

Have our team work on IT projects together. Review collected by and hosted on G2.com.

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Kevin Z.
KZ
IT Consultant
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Kaseya BMS?

The easy of use to manage a business. Great Product. Review collected by and hosted on G2.com.

What do you dislike about Kaseya BMS?

I don't dislike too much, Kaseya makes some great products. Review collected by and hosted on G2.com.

What problems is Kaseya BMS solving and how is that benefiting you?

Managing services and productivity. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
CI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Kaseya BMS?

It gives the status of all our customers accounts. Allows tracking of inventory very well. Review collected by and hosted on G2.com.

What do you dislike about Kaseya BMS?

Nothing, the product works as it should. Review collected by and hosted on G2.com.

What problems is Kaseya BMS solving and how is that benefiting you?

Reducing cost and increasing productivity. Review collected by and hosted on G2.com.

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Kaseya BMS