Kaseya BMS Reviews & Product Details - Page 2

The ease of remotely connecting to our clients Review collected by and hosted on G2.com.

When my session times out when idle for a period Review collected by and hosted on G2.com.

Kaseya BMS is a very easy tool for technicians and clients to submit tickets, it helps us keep all of our client requests in one place. Review collected by and hosted on G2.com.

Simply put, we don't use it enough, there isn't much that BMS doesn't do to dislike, we just need to use it more Review collected by and hosted on G2.com.

BMS is great at translating customer needs into deliverables. It allows us to segregate efforts and provide a total solution. Review collected by and hosted on G2.com.

I think Kaseya products should be pre-loaded into BMS. This represents a massive duplication among MSPs. Review collected by and hosted on G2.com.

BMS is straight to the point. Gives you accurate data and tickets. Review collected by and hosted on G2.com.

Nothing. Gives you everything you need. BMS is perfect Review collected by and hosted on G2.com.

The ticketing system is great and well organized to customize it to our needs. Review collected by and hosted on G2.com.

It is a bit cumbersome for internal IT, but can see the value of how it's customizable and can be applied to our company Review collected by and hosted on G2.com.

It allows you to attach images within the thread which is definitely helpful for helpdesk, techs and any department that utilizes BMS. Review collected by and hosted on G2.com.

I can't think of anything besides the ability to modify Dashboard views. Probably because I am not an admin on our BMS Review collected by and hosted on G2.com.

The software isn't too bad, it is a little overly complicated but that is common with the more powerful tools as to give you the flexibility more of the setup has to be manual. Review collected by and hosted on G2.com.

The company itself, they have a horrible reputation in the industry because they do not care at all about its customers. They have ridiculous contract terms that they will hold you to. The rather bankrupt an MSP than work with them to build a long-term relationship. Review collected by and hosted on G2.com.

The interface is easy to use and customize Review collected by and hosted on G2.com.

It lacks some workflow functionality and the contracts are limited Review collected by and hosted on G2.com.

BMS offered plenty of valuable presets for an end-user to stay highly organized and record all the information they have about a potential client, customer, or partner. Review collected by and hosted on G2.com.

It was highly technical, and coming over from a competitor, BMS didn't offer the beautiful PDF quote files we once sent out. We did this on the back-end that I didn't have to worry about, but I didn't have to send them out once generated and saw the difference in options and quality. Review collected by and hosted on G2.com.

I like the concept of BMS and it is fairly easy to operate once you learn it. Review collected by and hosted on G2.com.

We had many issues with Kaseya and BMS syncing in the early days.

I dislike the number of steps it takes when you are creating a ticket. First you create the ticket, then a service call, then a time log. In the beginning this was not working with our google calendar and it was annoying. Review collected by and hosted on G2.com.