JivoChat Pros and Cons

Acho a parte de criação de canais de atendimento bem eficiente e fácil de usar. Review collected by and hosted on G2.com.

O que não gostamos muito é do código pesar um pouco no Core Web Vitals Review collected by and hosted on G2.com.

Easy app. I guess the everyone can use it for basic features, but if you want more from the functions, there is always problem. Review collected by and hosted on G2.com.

There is a lot of the functions, but they are not working. For example the Mandatory to listen for telephony channel is not working at all. The customer support not even reply to our account... Very bad quality of technical support. Review collected by and hosted on G2.com.

I like JivoChat's cool design, it adds a modern touch to our website. Review collected by and hosted on G2.com.

I find the setup process for JivoChat to be somewhat confusing and time-consuming. Review collected by and hosted on G2.com.

Great way to drum up customers and clients Review collected by and hosted on G2.com.

The only downside is that it's harder to get free time with people contacting so often! Review collected by and hosted on G2.com.

My favorite thing about Jivo Chat is how easy it is to use both as an administrator and as a user. Training a new agent on using the platform is easy and doesn't take much time. Plus, I appreciate how easy it is to add new agents or remove old agents. Review collected by and hosted on G2.com.

I wish there was a way to add an auto-message. During COVID, we weren't accepting new clients for a period of time and I was unable to state that in the chat feature easily. We didn't want to remove it from our site altogether, so it would be nice to pause it or add an auto-message. Also, we have to update our tokens with Facebook a lot. It's not hard, but it would be nice if we didn't have to do that as often. It might be a Facebook thing, so no big deal. Review collected by and hosted on G2.com.

Easy console for agents to connect with customers and assist with some really good handy features like canned responses to common queries. Review collected by and hosted on G2.com.

licenses are applicable on per agent seat which is quite expensive to enlarge reachability to mass. Review collected by and hosted on G2.com.

Easy to get started right away. JivoChat just works right out of the box. It integrates all my social media channels and helps us handles all the chats with customers much more easily. The buillt-in CRM and team chat are perfect to complment with the Livechat and integrated inbox features. What really impressed me the most that I felt in love with JivoChat was that I was having some serious issues with the FB Business Suite app on all android phones at our office while iOS ones were ok. Anyway, I gave JivoChat a try and it just fixed my problems and more! I had to come here to review immediately. Oh the mobile apps work perfectly also. Review collected by and hosted on G2.com.

UI is a bit plain and somewhat dated. However, it is very simple to use. So I cannot really complain. Review collected by and hosted on G2.com.

Features such as auto trigger

Message view in advance

Automated workflow

Alerts

Customization as per brand colors

Chatbot Review collected by and hosted on G2.com.

No such eliment in my usage as the product helped in both ways such as chat bot & live chat Review collected by and hosted on G2.com.

Super impressed with this sophisticated live chat system and pleasantly surprised to see it has a call-back system. I like the call back feature the most, but it has a fantastic amount of features, the ability to connect to multiple platforms, and I am really looking forward to the ability to take payments; that is a real winner!!

As an agency, we have seen huge benefits installing live chat has had on our client's websites...it is an absolute no-brainer for increasing lead generation and sales from your website. Review collected by and hosted on G2.com.

There are no downsides to using Jivochat. Review collected by and hosted on G2.com.