Jitbit Helpdesk Reviews & Product Details

The reporting tool is great, you can drill down to your ticketing system by date, assigned agent, ticket status and more. You can also analyze how your support guys/gals are performing from several metrics available within the reports. Review collected by and hosted on G2.com.

The product is highly customizable which is great but it can also be a bit bland on the UI/UX side. Review collected by and hosted on G2.com.

We trialed a few diverse Help Desk/Ticketing arrangements from different sellers and in various value ranges (counting free). We wound up experiencing passionate feelings for Jitbit because of its speed to run, straightforwardness to introduce, reinforcement, relocate, and refresh and awesome care staff. I believe that my most loved thing may must be the way responsive the merchant support is; we've had a few recommendations turned out to be real highlights throughout the years. Review collected by and hosted on G2.com.

I don't love the jobs framework. There are "experts", "directors", and "clients". The specialists can be per-classification, however then they are still apparently something other than clients on the classes for which they are not experts. Likewise, there doesn't appear to be a decent method to enable a client to have full perused access to all tickets in a classification or area without giving them specialist access too. Review collected by and hosted on G2.com.

We trialed a few distinctive Help Desk/Ticketing arrangements from different sellers and in various value ranges (counting free). We wound up beginning to look all starry eyed at Jitbit because of its briskness to run, straightforwardness to introduce, reinforcement, relocate, and refresh and awesome care staff. I feel that my most loved thing may must be the manner by which responsive the seller support is; we've had a few recommendations turned out to be real highlights throughout the years. Review collected by and hosted on G2.com.

I don't love the jobs framework. There are "experts", "heads", and "clients". The specialists can be per-class, however then they are still apparently something beyond clients on the classifications for which they are not professionals. Likewise, there doesn't appear to be a decent method to enable a client to have full perused access to all tickets in a classification or segment without giving them professional access too. Review collected by and hosted on G2.com.

I like the simple Jitbit interface, it's intuitive. In addition, it reduces the attention of repetitive tasks and allows us to focus on priority tasks such as solving tickets with a high level of urgency. It is agile software, ticket management is simple. It is really efficient since it increases the productivity of the support team. Review collected by and hosted on G2.com.

I think it lacks some advanced customization features. Review collected by and hosted on G2.com.

The ability to create custom actions with JSON/Links/whatever allowed quick and dirty integration with a handful of internal projects; closing off of tickets in JIRA, kicking off builds in Buildmaster, and generally any API action you want is within reach. Review collected by and hosted on G2.com.

No group level permissions Pure social media integration.

The software is desperately missing the ability to log out a user. As admins, we use a regular user for working with tickets and an admin user for administrative tasks. Currently, there's no way to switch between the two without deleting cookies, going Incognito, or using a different browser. Very cumbersome. Review collected by and hosted on G2.com.

JitBit is easy to configure, UI is clean and user-friendly. The ticket system is one of the best features of JitBit. The created tickets can be viewed in the main panel of the software, the fields are shown as date, agent in charge, priority and status. The best thing is that we can categorize the tickets using the automation rules and can customize the fields.

It also provides the ability to integrate with multiple applications to improve its performance. It is a simple technological product that provides great results. Review collected by and hosted on G2.com.

I have no negative comments to add. It works seamlessly. Review collected by and hosted on G2.com.

Jitbit has the feature we need: an organized and effective ticket system. The mobile application is fantastic, with a responsive and simple design, it allows me to keep up with the updates of the other team members. I can also answer tickets from anywhere. On the other hand, it integrates quite well with Slack, which enables us to communications and the resolution of cases that require specialized technicians. Review collected by and hosted on G2.com.

If I compare it with alternatives like Freshdesk, Jitbit needs more advanced features. Review collected by and hosted on G2.com.

This tool continues to evolve as a very powerful helpdesk solution for multiple techs. Review collected by and hosted on G2.com.

We are happy with the solution as they continue to come out with updates adding to the existing features we really like with the tool. Review collected by and hosted on G2.com.

It’s versatile and easy to use! It’s make work easier and it’s not that complicating to figure out. Review collected by and hosted on G2.com.

It’s not that complex, any easier and you’ll have everyone using it easily. Maybe a few updates to the system but other than that it’s good. Review collected by and hosted on G2.com.

Effective tool, customizable assigning rules, ability to respond through email, ability to link with Jira Review collected by and hosted on G2.com.

clunky UI, slow to load, hard to set up, not great for task management, challenging mobile app Review collected by and hosted on G2.com.