# Jitbit Helpdesk Reviews **Vendor:** Jitbit Software **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.3/5.0 **Total Reviews:** 53 ## About Jitbit Helpdesk Jitbit Helpdesk is a great support ticketing system, offered both as a SaaS and "on-premise" versions at a very reasonable price. Comes with a mobile app, powerful integrations, SAML- and windows-integrated authentication. Not to mention all the standard helpdesk feature, like Knowledge base, file attachments, email integration, live updates, agent collision detection, and all the rest ## Jitbit Helpdesk Pros & Cons **What users like:** - Users appreciate the **customizability** of Jitbit Helpdesk, allowing for tailored ticketing experiences and improved efficiency. (1 reviews) - Users value the **customization** options of Jitbit Helpdesk, allowing them to tailor the ticketing system to their needs. (1 reviews) **What users dislike:** - Users find Jitbit Helpdesk has a **dated design and fewer features** compared to pricier competitors, impacting scalability. (1 reviews) - Users find Jitbit Helpdesk has **limited features** compared to more expensive options, impacting scalability and functionality. (1 reviews) - Users are disappointed by the **poor performance** of Jitbit Helpdesk due to its outdated design and limited features. (1 reviews) ## Jitbit Helpdesk Reviews ### 1. Streamlined Membership Support with Automation Enhancements **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Jitbit Helpdesk?** I think one of the best things about Jitbit Helpdesk is its ability to do automation based on ticket contents. It helps in keeping track of outstanding tickets, looking for keywords, reopening tickets, and ensuring people get the help they need. The software's capacity to structure and organize conversations while handling requests separately from daily tasks is extremely useful. It keeps all messages organized, which is particularly helpful since relying on email can become overwhelming. Additionally, I found the initial setup to be pretty easy. **What do you dislike about Jitbit Helpdesk?** I think the automation can still be improved. One of the things that happens is when a ticket is closed, sometimes people respond back to it. I think sending reminders when tickets have gone past their due dates needs more automation. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** I use Jitbit Helpdesk to keep all messages organized, so I don't have to rely on overwhelming emails. It maintains structured conversations, separates help requests, and allows for automation. ### 2. Easy to Use with Solid Integrations, but Missing a Few Features **Rating:** 3.5/5.0 stars **Reviewed by:** Jacob M. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Jitbit Helpdesk?** It’s easy to use and not complicated. It also integrates well with some things, which makes it more convenient overall. **What do you dislike about Jitbit Helpdesk?** It’s missing a few features we were hoping to use. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** It solved the problem of us needing a new helpdesk. ### 3. Excellent Ticketing Tool for all Industry types **Rating:** 5.0/5.0 stars **Reviewed by:** Luis M. | Head of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Jitbit Helpdesk?** User-friendly, ability to set it up in Dark Mode, Easy to integrate to other applications through its extensive API, Real-Time and Historical Reports. We use it daily with various customers. It was easy to implement and has lots of useful features. **What do you dislike about Jitbit Helpdesk?** None so far, we've been using it for the last 4 years. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** We support Billing Customer interactions for the Health Care industry, we use Jitbit to log all tasks pertaining to the interactions we have with patients that require follow-up after having interacted through phone calls or emails. It helps us keep track of things and make sure nothing falls through the cracks. ### 4. JitBit is awesome for a smaller business **Rating:** 4.5/5.0 stars **Reviewed by:** Kat S. | IT Systems Analyst III, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Jitbit Helpdesk?** Analytics, customization of ticketing system **What do you dislike about Jitbit Helpdesk?** Old school design, less features than the more expensive vendors out there, scalability **What problems is Jitbit Helpdesk solving and how is that benefiting you?** Helpdesk solution ### 5. Simple Yet Effective **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2021 **What do you like best about Jitbit Helpdesk?** Jitbit allows you to provide quick and practical support through the use of canned responses, effective knowledge base tools, ticket routing, as well company branding. **What do you dislike about Jitbit Helpdesk?** The mobile helpdesk app never quite worked as well as the web platform. This can be useful in a pinch, but I prefer to use the web browser for all ticketing needs. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** Effective and accurate knowledge base, routing tickets to proper people/department, ticket response time by inserting canned responses or KB articles on frequently submitted issues. ### 6. Simple yet Powerful Helpdesk software **Rating:** 5.0/5.0 stars **Reviewed by:** Curtis N. | Database & Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2021 **What do you like best about Jitbit Helpdesk?** The simple UI with even simpler user ticket submission helps with adoption. The SQL Server back-end allows for easy to create integrations to third party software. We buy the high-end with source so we can modify a few pages to work as we want them to. The workflows are easy to use and the KB system works wonders when tied to categories. **What do you dislike about Jitbit Helpdesk?** Some of the email filtering could be better as technicians sometimes only work with one "Company" or building. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** Problem was an aging and uncustomizable ticketing system... We had many feature benefits and the end users love it. It is integrated with our internal websites as well as out asset management system. ### 7. Helpful tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2021 **What do you like best about Jitbit Helpdesk?** It makes it so easy to troubleshoot things at the company **What do you dislike about Jitbit Helpdesk?** There is nothing to dislike about this software **What problems is Jitbit Helpdesk solving and how is that benefiting you?** It has solved the problem of tickets being disorganized or forgotten ### 8. Nice ticketing app **Rating:** 5.0/5.0 stars **Reviewed by:** Anastasia B. | Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2020 **What do you like best about Jitbit Helpdesk?** We tried two different apps, both more expensive than Jitbit, and finally settled on this one b/c that’s what our end-users found the easiest to work with. **What do you dislike about Jitbit Helpdesk?** The chat notifications on the mobile app can be 10-20 seconds late **Recommendations to others considering Jitbit Helpdesk:** This looks as a pretty basic app on the surface, but give it a chance and you’ll discover all the advanced features like automation rules, SLAs, chat, Assets etc. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** Public-facing helpdesk for customers. Finding the previous conversation with the customer is really easy ### 9. I learn something new everyday. **Rating:** 3.0/5.0 stars **Reviewed by:** Lisa M. | customer service representative , Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2019 **What do you like best about Jitbit Helpdesk?** I allows me to do my job with a little more ease. I feel like the people I help are satisfied with the quality I provide thanks to the help of Jitbit. **What do you dislike about Jitbit Helpdesk?** It can be a little slow and glitchy sometimes, however so can most programs. it's a learning process and it gets easier and easier over time. **Recommendations to others considering Jitbit Helpdesk:** My recommendation to others using the Jitbit Helpdesk program would be to be patient and make sure you go through everything correctly the first time so you can develop good working skills as well as a good relationship with the program. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** I've realized that it Jitbit helps me take care of the customers with ease and very very few problems and my customers seem to be a little happier. The ticketing helps as well. ### 10. Easy to setup and use. Powerfull enough to handle anything I throw at it. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 19, 2019 **What do you like best about Jitbit Helpdesk?** Compared to our old helpdesk software it has been like moving out of the dark ages. We are able to setup our ticketing where tickets are created and assigned via automation. It has made it so simple for users to just to send a email to our main helpdesk email and the automation takes care of the rest **What do you dislike about Jitbit Helpdesk?** Unlike some other helpdesk solutions there is not a dashboard view available to easily view ticket counts and other important information. We would like to be able to display this information on a display board we have in the office. There is a API available to get this information but I would have liked a built in solution. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** Easy ticket creation and login via SSO for users has allowed us to support our users quicker and easier then ever before. ### 11. Great for smaller to mid-size IT operation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2019 **What do you like best about Jitbit Helpdesk?** The reporting tool is great, you can drill down to your ticketing system by date, assigned agent, ticket status and more. You can also analyze how your support guys/gals are performing from several metrics available within the reports. **What do you dislike about Jitbit Helpdesk?** The product is highly customizable which is great but it can also be a bit bland on the UI/UX side. **Recommendations to others considering Jitbit Helpdesk:** Definitely recommended. However, consider this strictly as a helpdesk tool. Jitbit doesn't have bells and whistles like its larger competition (think landesk) that allows software deployment, remote desktop etc. It serves us well in the capacity of organizing helpdesk tickets. We know we have live chat capability but we decided not to use it in our setting. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** We are internally using Jitbit to create and manage helpdesk tickets. Our call volume has drop significantly and implementation was a breeze. Good support, straight forward product and worth every penny. ### 12. "Astounding" **Rating:** 5.0/5.0 stars **Reviewed by:** Linda J. | Customer Service Representative, Restaurants, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2019 **What do you like best about Jitbit Helpdesk?** We trialed a few diverse Help Desk/Ticketing arrangements from different sellers and in various value ranges (counting free). We wound up experiencing passionate feelings for Jitbit because of its speed to run, straightforwardness to introduce, reinforcement, relocate, and refresh and awesome care staff. I believe that my most loved thing may must be the way responsive the merchant support is; we've had a few recommendations turned out to be real highlights throughout the years. **What do you dislike about Jitbit Helpdesk?** I don't love the jobs framework. There are "experts", "directors", and "clients". The specialists can be per-classification, however then they are still apparently something other than clients on the classes for which they are not experts. Likewise, there doesn't appear to be a decent method to enable a client to have full perused access to all tickets in a classification or area without giving them specialist access too. **Recommendations to others considering Jitbit Helpdesk:** The Jitbit helpdesk arrangement is an extraordinary arrangement whether you have 1 or numerous specialists dealing with various classifications of issues. Too we have executed extra depts. to use the framework as the ticketing and the email warnings are incredible resources for this instrument. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** At first, we were searching for a ticketing framework for our interior innovation help work area. We wound up rapidly including our Facilities group and later our open administrations group for outer supporters to get help and set up uncommon accumulations and suggestions. ### 13. "JitBit Helpdesk is G00D!" **Rating:** 5.0/5.0 stars **Reviewed by:** Grey G. | Chief Technology Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2019 **What do you like best about Jitbit Helpdesk?** We trialed a few distinctive Help Desk/Ticketing arrangements from different sellers and in various value ranges (counting free). We wound up beginning to look all starry eyed at Jitbit because of its briskness to run, straightforwardness to introduce, reinforcement, relocate, and refresh and awesome care staff. I feel that my most loved thing may must be the manner by which responsive the seller support is; we've had a few recommendations turned out to be real highlights throughout the years. **What do you dislike about Jitbit Helpdesk?** I don't love the jobs framework. There are "experts", "heads", and "clients". The specialists can be per-class, however then they are still apparently something beyond clients on the classifications for which they are not professionals. Likewise, there doesn't appear to be a decent method to enable a client to have full perused access to all tickets in a classification or segment without giving them professional access too. **Recommendations to others considering Jitbit Helpdesk:** Pull out all the stops! I believe it's very justified, despite all the trouble to do the free preliminary. In general, we regularly avoid cloud items and like to run with on premises arrangements, so's what we've finished with Jitbit also. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** At first, we were searching for a ticketing framework for our inside innovation help work area. We wound up rapidly including our Facilities group and later our open administrations group for outer benefactors to get help and set up unique accumulations and suggestions. ### 14. It's efficient and intuitive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2019 **What do you like best about Jitbit Helpdesk?** I like the simple Jitbit interface, it's intuitive. In addition, it reduces the attention of repetitive tasks and allows us to focus on priority tasks such as solving tickets with a high level of urgency. It is agile software, ticket management is simple. It is really efficient since it increases the productivity of the support team. **What do you dislike about Jitbit Helpdesk?** I think it lacks some advanced customization features. **Recommendations to others considering Jitbit Helpdesk:** Jitbit is compact and with basic functions to improve customer service. The price is affordable for small and medium companies that want to grow. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** For our organization, customer service is better thanks to the ticket system and the automation of repetitive tasks. The metrics that give us the periodic reports are essential to measure performance support team. ### 15. Perfect and amazing for internal work queues **Rating:** 4.5/5.0 stars **Reviewed by:** Joe T. | Hiring Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2019 **What do you like best about Jitbit Helpdesk?** The ability to create custom actions with JSON/Links/whatever allowed quick and dirty integration with a handful of internal projects; closing off of tickets in JIRA, kicking off builds in Buildmaster, and generally any API action you want is within reach. **What do you dislike about Jitbit Helpdesk?** No group level permissions Pure social media integration. The software is desperately missing the ability to log out a user. As admins, we use a regular user for working with tickets and an admin user for administrative tasks. Currently, there's no way to switch between the two without deleting cookies, going Incognito, or using a different browser. Very cumbersome. **Recommendations to others considering Jitbit Helpdesk:** If you need the software for ticket management, then this is the one. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** To manage our incoming customer support e-mail. Easy to use, streamlined ticket management and help desk software solution. We've realized easier and more efficient management of ticket workflows, as well as more timely resolution of tickets. **Official Response from Alex Yumashev:** > Hi, many thanks for the review. Just a quick note: there's the "Impersonate" button in the user profile that allows an admin to "become" hat user for a while ### 16. Great ticket management system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2019 **What do you like best about Jitbit Helpdesk?** JitBit is easy to configure, UI is clean and user-friendly. The ticket system is one of the best features of JitBit. The created tickets can be viewed in the main panel of the software, the fields are shown as date, agent in charge, priority and status. The best thing is that we can categorize the tickets using the automation rules and can customize the fields. It also provides the ability to integrate with multiple applications to improve its performance. It is a simple technological product that provides great results. **What do you dislike about Jitbit Helpdesk?** I have no negative comments to add. It works seamlessly. **Recommendations to others considering Jitbit Helpdesk:** I recommend it because it adapts to the needs of any company, it gives good value for money and increases the efficiency of customer service team. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** Improves customer interaction and gives us a solution to solve user's problems quickly. ### 17. It's a great helpdesk solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2019 **What do you like best about Jitbit Helpdesk?** Jitbit has the feature we need: an organized and effective ticket system. The mobile application is fantastic, with a responsive and simple design, it allows me to keep up with the updates of the other team members. I can also answer tickets from anywhere. On the other hand, it integrates quite well with Slack, which enables us to communications and the resolution of cases that require specialized technicians. **What do you dislike about Jitbit Helpdesk?** If I compare it with alternatives like Freshdesk, Jitbit needs more advanced features. **Recommendations to others considering Jitbit Helpdesk:** It is the perfect solution for businesses that need a helpdesk with basic functionality. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** I am satisfied with the Jitbit performance . It's very efficient software to manage customer support. It provides the tools to provide the fastest and most effective attention to our clients. ### 18. Fantastic Helpdesk solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2016 **What do you like best about Jitbit Helpdesk?** This tool continues to evolve as a very powerful helpdesk solution for multiple techs. **What do you dislike about Jitbit Helpdesk?** We are happy with the solution as they continue to come out with updates adding to the existing features we really like with the tool. **Recommendations to others considering Jitbit Helpdesk:** The Jitbit helpdesk solution is a great solution whether you have 1 or many techs taking care of multiple categories of problems. As well we have implemented additional depts. to utilize the system as the ticketing and the e-mail notifications are great assets for this tool. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** We are able to have a highlevel overview of all our support tickets and they are all broken down in reports where we can drill into a particular category and then into a particular day, month, year or even a Technician. ### 19. It’s a pretty easy to use app, it doesn’t take long for a newbie to get used to it. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2019 **What do you like best about Jitbit Helpdesk?** It’s versatile and easy to use! It’s make work easier and it’s not that complicating to figure out. **What do you dislike about Jitbit Helpdesk?** It’s not that complex, any easier and you’ll have everyone using it easily. Maybe a few updates to the system but other than that it’s good. **Recommendations to others considering Jitbit Helpdesk:** None just keep making this app great! **What problems is Jitbit Helpdesk solving and how is that benefiting you?** Well it’s helped at work with my help desk duties. Live chat i rarely use but when i do it’s great. ### 20. Effective but clunky and uninituitive **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2019 **What do you like best about Jitbit Helpdesk?** Effective tool, customizable assigning rules, ability to respond through email, ability to link with Jira **What do you dislike about Jitbit Helpdesk?** clunky UI, slow to load, hard to set up, not great for task management, challenging mobile app **Recommendations to others considering Jitbit Helpdesk:** Make sure you are prepared for a learning cure and consdierable set up time to automate the best processes **What problems is Jitbit Helpdesk solving and how is that benefiting you?** we're fielding all bugs, product change requests, inquiries and communications with clients through helpdesk. Takes things out of emails to make time off easier for coverage and information more centralized ### 21. Trying JitBit a little bit **Rating:** 4.0/5.0 stars **Reviewed by:** Marco L. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2018 **What do you like best about Jitbit Helpdesk?** For sure, what is the most surprising feature of this product is the opportunity to organize your work sub dividing the total amount between colleagues. This aspect was also well received by the members of my team. The work flow seems to be smoother than before, even with a reasonable adaptability period with this trial version. **What do you dislike about Jitbit Helpdesk?** Actually there is no much aspect to bad charge in JitBit, but one of my less favourite is the lack of some status in managing the tickets and the font used. Of course this last one is my only opinion, fully subjective, maybe another user could find the font really nice. Our usage was not complete due to our aim to reach. So, there are some aspects that we did not try such as Chat Support or Interactive Voice Response for which we can't put any evaluation. **Recommendations to others considering Jitbit Helpdesk:** When other companies will try to make a test with JitBit I will advice to use it with a group of at least 5 people to better understand the usage of a multi user kind of work. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** The division of the work is of course a benefit for a company. My company had a positive feed-back in terms of quicking the speed of working each tickets or item received by setting in parallel the management of each one between my team members. Also the reporting part, which is my main task, was easy to use and to interact in terms of customizing the report table and format. ### 22. I greatly enjoy the most advanced technical platform - MS SQL Server and ASP.NET. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2019 **What do you like best about Jitbit Helpdesk?** It assign agents to different areas. Control tickets visibility, tracksyour assets and assign them to users. You can attach documents, screenshots and PDFs to your tickets. Maintain a knowledge-base. Tag and categorize your tickets. And enjoy the most advanced technical platform - MS SQL Server and ASP.NET. **What do you dislike about Jitbit Helpdesk?** There is nothing about this that I do not like. **Recommendations to others considering Jitbit Helpdesk:** I highly reccomend this software for ease of use and organizational skills. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** We are now maintaining a knowledge-base, we can tag and categorize tickets. And enjoy the most advanced technical platform - MS SQL Server and ASP.NET. ### 23. Jitbit has been a useful introductory ticketing system. **Rating:** 3.5/5.0 stars **Reviewed by:** James W. | Systems Administrator II, Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2018 **What do you like best about Jitbit Helpdesk?** User interface is intuitive and easy to navigate. **What do you dislike about Jitbit Helpdesk?** Difficult to avoid email loops caused by automatic responses. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** We use Jitbit to centralize communications of issues for several functional areas. We have seen benefit in being able to track issues more efficiently. We also have derived benefit from the low cost of the solution. ### 24. jitbit **Rating:** 4.0/5.0 stars **Reviewed by:** ramesh p. | Sr Manager , Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2019 **What do you like best about Jitbit Helpdesk?** Easy to access and search is faster with id **What do you dislike about Jitbit Helpdesk?** cannot search with keywords and we have to use id **What problems is Jitbit Helpdesk solving and how is that benefiting you?** ticket tracking ### 25. JitBit is the next big thing! **Rating:** 4.0/5.0 stars **Reviewed by:** Jamal G. | Analyste, Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2018 **What do you like best about Jitbit Helpdesk?** Jitbit Helpdesk is a great helpdesk app with clean UI and simple set up process. But all the features are there: automation engine, file-attachments, integrations (JIRA, Slack, Dropbox, Github etc), email-integration, Knowledge-base module etc. etc. Jitbit Helpdesk is offered both as a SaaS version and an on-premise tool installed locally on a server. **What do you dislike about Jitbit Helpdesk?** Users that are not part of a group cannot see tickets for another group, even if they click the direct ticket link. This makes it challenging to share IT tickets with our upper management without changing the ticket category **What problems is Jitbit Helpdesk solving and how is that benefiting you?** See above ### 26. Everything is great with Jitbit Helpdesk! **Rating:** 4.0/5.0 stars **Reviewed by:** ahmed w. | Utilities Customer Service Representative, Professional Training & Coaching, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2018 **What do you like best about Jitbit Helpdesk?** The automation tool is powerful.You can respond directly from your e-mail/site portal. Every incoming e-mail fosters the creation of a ticket. The date/time stamp is capable of tracking responses.! **What do you dislike about Jitbit Helpdesk?** It needs to have some sort of integration with social media.! **Recommendations to others considering Jitbit Helpdesk:** you must try it! **What problems is Jitbit Helpdesk solving and how is that benefiting you?** My department is making use of Jitbit. It does its job well in the managemetn of incoming customer support via e-mail.! ### 27. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Sam L. | Assistant Network Administrator, Libraries, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2018 **What do you like best about Jitbit Helpdesk?** We trialed several different Help Desk / Ticketing solutions from various vendors and in different price ranges (including free). We ended up falling in love with Jitbit thanks to its quickness to run, ease to install, backup, migrate, and update and fantastic support staff. I think that my favorite thing may have to be how responsive the vendor support is; we've had several suggestions become actual features over the years. **What do you dislike about Jitbit Helpdesk?** I don't love the roles system. There are "technicians", "administrators", and "users". The technicians can be per-category, but then they are still seemingly more than just users on the categories for which they are not technicians. In addition, there doesn't seem to be a good way to allow a user to have full read access to all tickets in a category or section without giving them technician access as well. **Recommendations to others considering Jitbit Helpdesk:** Go for it! I think it's definitely worth it to do the free trial. As a whole, we typically stay away from cloud products and prefer to go with on premises solutions, so that's what we've done with Jitbit as well. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** Initially, we were only looking for a ticketing system for our internal technology help desk. We ended up quickly adding our Facilities team and later our public services team for external patrons to receive help and set up special collections and recommendations. ### 28. G2 Crowd **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2018 **What do you like best about Jitbit Helpdesk?** We trialed a few diverse Help Desk/Ticketing arrangements from different sellers and in various value ranges (counting free). We wound up beginning to look all starry eyed at Jitbit because of its briskness to run, simplicity to introduce, reinforcement, relocate, and refresh and awesome care staff. I imagine that my most loved thing may must be the manner by which responsive the seller bolster is; we've had a few proposals wind up genuine highlights throughout the years. **What do you dislike about Jitbit Helpdesk?** I don't love the parts framework. There are "professionals", "overseers", and "clients". The specialists can be per-class, however then they are still apparently something beyond clients on the classifications for which they are not professionals. Moreover, there doesn't appear to be a decent method to enable a client to have full perused access to all tickets in a classification or area without giving them expert access also. **Recommendations to others considering Jitbit Helpdesk:** Let it all out! I believe it's very justified, despite all the trouble to do the free preliminary. All in all, we ordinarily avoid cloud items and want to run with on premises arrangements, so's what we've finished with Jitbit too. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** At first, we were searching for a ticketing framework for our inside innovation encourage work area. We wound up rapidly including our Facilities group and later our open administrations group for outside benefactors to get help and set up uncommon accumulations and proposals. ### 29. As a Quality Systems Manager, I relied on Jitbit Help Desk to keep customers happy! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2018 **What do you like best about Jitbit Helpdesk?** How quick it was to set up and the mobile app which helps me stay connected and updated. **What do you dislike about Jitbit Helpdesk?** Had some compatibility issues with Chrome initially that I had to take care of. **Recommendations to others considering Jitbit Helpdesk:** N/A **What problems is Jitbit Helpdesk solving and how is that benefiting you?** We used a proprietary quality management software system to track customer and supplier issues. Although the software is great, as the architect and administrator I needed a system for helping my internal customers submit and track issues they were having. ### 30. JitBit Helpdesk is Great! **Rating:** 4.5/5.0 stars **Reviewed by:** Christian M. | Enterprise (> 1000 emp.) **Reviewed Date:** December 28, 2017 **What do you like best about Jitbit Helpdesk?** I like that the system is able to be used both on mobile platforms and on desktop platforms universally. It makes it easy for a technician who is always on the go to be able to access it any way shape or form. **What do you dislike about Jitbit Helpdesk?** The app they developed is really under developed. Functionality wise, the desktop version allows for more use then the mobile. The mobile is clunky and unable to do critical functions that a tech on the go would want. Luckily chrome allows desktop mode, but its still difficult to utilize. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** We utilize this in the school district to track tickets on all fronts. Be it Field techs, Network Techs, Testing Database Engineers, Information software, or down to the simplest of forms, phones. This really helps us keep track of time frames on answers, allows for more flow, and comprehensive communication between all departments without losing track of where someone else has gone and what else has been done. The benefits of adding assets as well is great, I do wish we could import a full spreadsheet with columns filled out to make life easier rather then adding assets through their means but I understand that its a difficult to form a solution for every situation. ### 31. Jitbit Helpdesk Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2018 **What do you like best about Jitbit Helpdesk?** After trying numerous different Ticketing and Help Desk products we settled with Jitbit. It was so easy to install and run. It is also easy to get in touch with the vendor with any questions/concerns. **What do you dislike about Jitbit Helpdesk?** The roles seem pre-determined and we haven't figured out a way to change them. Also no group level permissions. **Recommendations to others considering Jitbit Helpdesk:** Very good quality product. I would recommend this product for anyone with a lacking of help desk software. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** Managing customer inquiries as we need a better workflow that is more agile and open. Now we can track customer inquiries with so much ease. ### 32. Excellent helpdesk tool **Rating:** 4.5/5.0 stars **Reviewed by:** Kamran A. | Consultant I.T Infrastructure, Textiles, Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2018 **What do you like best about Jitbit Helpdesk?** It provides a simple, user friendly interface to helpdesk users. Administrator also has all the options to manage the system. **What do you dislike about Jitbit Helpdesk?** Not much to mention i found it very professional. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** We have been using it to resolve customer requests. To manage approvals for various categories. ### 33. Not as helpful as it should be **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2018 **What do you like best about Jitbit Helpdesk?** I like that you can track requests that come in and prioritize them **What do you dislike about Jitbit Helpdesk?** It's not very user friendly and hard to manage large volumes of requests. I also feel like this would work better if it were an add on/plugin in an email system (such as gmail or outlook) **Recommendations to others considering Jitbit Helpdesk:** Geared more towards IT communications. Not the best tool for company wide communication **What problems is Jitbit Helpdesk solving and how is that benefiting you?** The main benefit of this product is that it allows you to track the volume of tickets coming in and easily direct tickets to the appropriate parties ### 34. Spectacular Product **Rating:** 5.0/5.0 stars **Reviewed by:** Pablo N. | Empleado, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2018 **What do you like best about Jitbit Helpdesk?** The ticket assignment system is something that anyone can admire; for me, it is one of the best things by far. **What do you dislike about Jitbit Helpdesk?** The mobile application has a lot to improve; the application needs to be refined in terms of response and help. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** I use it to manage tickets and incidents ### 35. Perfect for internal work queues **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin C. | Director of Application Development, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** December 28, 2017 **What do you like best about Jitbit Helpdesk?** The ability to purchase the source code is fantastic, but even without this ability the customization of the product is great. The ability to create custom actions with JSON/Links/whatever allowed quick and dirty integration with a handful of internal projects; closing off of tickets in JIRA, kicking off builds in Buildmaster, and generally any API action you want is within reach. **What do you dislike about Jitbit Helpdesk?** Above all the ticket ownership/searching is very confusing when using it to find linked/related tickets. It is often that a ticket will not show up based on the roles/ownership and the order it pulled in, even though it is clearly something that should be selected - this is easy to fix with the source code. It is apparent mostly when used within the context of having segregated work queues with agents not sharing most queues. Another catching point is the way emails are handled; customers tend to use them as conversation chains and it gets very confusing determining the response path when multiple users start to reply to the ticket and outside of it. I think this is a problem in many systems, but it received a lot of negative feedback. **Recommendations to others considering Jitbit Helpdesk:** Shell out the additional cash for the Source Code; you may never need it but it is super cheap and could be handy in the long run. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** In a previous company that had an inability to finish projects there was a requirements to build a more agile workflow. A key effort in this was determining the constraints and elevating them. With larger companies this can be troublesome, but it can be easily done in groups with Kanban boards and the like - but this also requires some effort and support by management. In our situation, there was not enough time, not even for DIrector level positions and Jitbit plugged nicely into the system and was adapted to by the entire Dev team, DB team, and later the Security teams. It allowed an operational oversight into all work that was occurring and thus allowed us to identify constraints and correct. ### 36. Not bad, makes managing customer support easy **Rating:** 4.0/5.0 stars **Reviewed by:** Rita P. | Key Account Manager, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2017 **What do you like best about Jitbit Helpdesk?** ery powerfull the automatism tool, you can create a rule for everything (mail warning, automatic assignment, tagging, You can reply from your e-mail or from the website portal, whichever is easiest at the time. Each incoming e-mail creates a ticket that date/time stamp tracks all responses, so you can see a clear history. Excellent customer support for advice, set up and ongoing support. Very fast response time. **What do you dislike about Jitbit Helpdesk?** No group level permissions Pure social media integration. **Recommendations to others considering Jitbit Helpdesk:** Gives you what you expect but with an extra quality in the product. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** My department try to use Jitbit to manage our incoming customer support e-mail. We've been using this for 2 months. ### 37. Great solution fo ticket handling. **Rating:** 4.0/5.0 stars **Reviewed by:** Juan M. | PHP Web Developer, Consumer Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2017 **What do you like best about Jitbit Helpdesk?** It is easy to handle and integrate. There isn’t a learning curve when it comes to start using it with the customer service personal. **What do you dislike about Jitbit Helpdesk?** Nothing to dislike so far. They are quick to fix and repond when opening a support ticket. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** We are solving customer service and support. Every time a customer sends us an email using the contact form or replying to an order email it opens a ticket and we can easily manage each step and see who said what in case the customer calls. ### 38. Yes **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Animation | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2018 **What do you like best about Jitbit Helpdesk?** One of the best softwares i have ever tried **What do you dislike about Jitbit Helpdesk?** Nothing by the moment. I will tell you. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** Tickets from people with problems on pc ### 39. Easy and efficent **Rating:** 4.5/5.0 stars **Reviewed by:** Cody C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2018 **What do you like best about Jitbit Helpdesk?** Easy to use interface that was able to be used on all browsers with minimal employee training **What do you dislike about Jitbit Helpdesk?** Users could circumvent certain minimum entry points by miscatergoriz8ng tickets **What problems is Jitbit Helpdesk solving and how is that benefiting you?** Internal IT ticket placement has become easy to track and monitor ### 40. Great help desk software for small to midsize businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2017 **What do you like best about Jitbit Helpdesk?** I was using this software at one of my previous jobs and was very pleased with the quality and features of this product. Not only you can reply to your tickets via email (all help desks do!) but also close, assign and so much more. It's strongest part is the concept of remote management - via app or email, anywhere you are. Another good thing - canned responses and solutions that can be shared across your team - true time saver. **What do you dislike about Jitbit Helpdesk?** I didn't find anything bad at all which is unusual for me. **Recommendations to others considering Jitbit Helpdesk:** Write list of tasks your help desks software has to serve then start evaluation trial using cloud version. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** Fast responses to customer requests, remote responses, optimization of customer service request processing ### 41. Used it for a IT support end user position **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2018 **What do you like best about Jitbit Helpdesk?** The simplicity of JitBit made everything so much easier. It was plain and simple so you were able to navigate easily. **What do you dislike about Jitbit Helpdesk?** Sometimes it will automatically log you out. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** Used it for tickets and solving tickets. It showed your stats at the end of how many tickets you have handled and how many your team members have handled. ### 42. Amazing Product **Rating:** 5.0/5.0 stars **Reviewed by:** Richa S. | Application Development Senior Analyst, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2017 **What do you like best about Jitbit Helpdesk?** The ticket assigning system is something anyone can look up to. For me it's the best so far. **What do you dislike about Jitbit Helpdesk?** The mobile application of the Jitbit helpdesk need a lot of polishing in terms of service & responsiveness. **Recommendations to others considering Jitbit Helpdesk:** If you need the software for ticket management, then this is the one. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** I am using this for Incident Management and Ticket Management. ### 43. Quick and dirty ticketing system **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2018 **What do you like best about Jitbit Helpdesk?** Very speedy performance, interface is straightforward and cost is very cheap **What do you dislike about Jitbit Helpdesk?** Mobile app is problematic and it is difficult to get support to respond. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** Provides a ticketing system for other service departments in the company that is easy to use and easy to learn. ### 44. Best For Ticket Management **Rating:** 4.5/5.0 stars **Reviewed by:** Vikas R. | Application Development Analyst, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2017 **What do you like best about Jitbit Helpdesk?** The best feature is for users to manage requests from multiple sources by assigning them customized tags and categories. Different visualizations are available for dashboards and reporting purpose. **What do you dislike about Jitbit Helpdesk?** Improvement in the mobile app much needed. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** Mostly Ticket and Incident Management. ### 45. Ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2018 **What do you like best about Jitbit Helpdesk?** Very user friendly. No downtime or lagging. **What do you dislike about Jitbit Helpdesk?** Inability to easily filter without specific keywords set up by admins. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** Timely responses to customers and clients ### 46. Great and easy to use ticketing system **Rating:** 4.0/5.0 stars **Reviewed by:** Aaron M. | Systems Support Administrator, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2017 **What do you like best about Jitbit Helpdesk?** The web interface and email integration (the ability to create/reply to tickets via email) are my favorite features. **What do you dislike about Jitbit Helpdesk?** The software is desperately missing the ability to log out a user. As admins, we use a regular user for working with tickets and an admin user for administrative tasks. Currently, there's no way to switch between the two without deleting cookies, going Incognito, or using a different browser. Very cumbersome. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** Easy to use, streamlined ticket management and help desk software solution. We've realized easier and more efficient management of ticket workflows, as well as more timely resolution of tickets. ### 47. Jitbit helpdesk review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** December 31, 2017 **What do you like best about Jitbit Helpdesk?** Ease of setup, ease of use. We needed a better ticket solution for our Library and this worked perfectly. **What do you dislike about Jitbit Helpdesk?** cloud hosted. I would prefer a solution that we can use on premises. **Recommendations to others considering Jitbit Helpdesk:** Quick and easy to setup if you want to try it out. We found this to be a great product. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** Internal sharepoint helpdesk didn't meet project needs ### 48. Up and running **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2018 **What do you like best about Jitbit Helpdesk?** Extremely easy to use, quick set up. Everything u want to be automated can be **What do you dislike about Jitbit Helpdesk?** Haven't used it enough to not like anything yet **What problems is Jitbit Helpdesk solving and how is that benefiting you?** Love that it is easy to use . This is helping with saving time. Automate and boom. ### 49. Jitbit Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2018 **What do you like best about Jitbit Helpdesk?** Simple - easy to implement and can be implemented within small organizations or large scale operations. **What do you dislike about Jitbit Helpdesk?** Not as many features as it’s competitors. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** Organization of tasks and tickets. ### 50. JitBit - Perfect for a Helpdesk solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2017 **What do you like best about Jitbit Helpdesk?** Jitbit provides the ability to create multiple technicians with one license. Also, the integration with active directory and Google apps makes user management a lot easier. **What do you dislike about Jitbit Helpdesk?** When using active directory there is no log out button. **What problems is Jitbit Helpdesk solving and how is that benefiting you?** A Web based help desk solution for a 150 + users. Submitting tickets via email is also great! ## Jitbit Helpdesk Discussions - [What is Jitbit Helpdesk used for?](https://www.g2.com/discussions/what-is-jitbit-helpdesk-used-for) - [How does help desk software work?](https://www.g2.com/discussions/jitbit-helpdesk-how-does-help-desk-software-work) - [What is the best help desk software?](https://www.g2.com/discussions/what-is-the-best-help-desk-software) - [What makes a good ticketing system?](https://www.g2.com/discussions/what-makes-a-good-ticketing-system) - [What is jitbit?](https://www.g2.com/discussions/what-is-jitbit) - [View Jitbit Helpdesk pricing details and edition comparison](https://www.g2.com/products/jitbit-helpdesk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-09+18%3A29%3A15+-0500&secure%5Bsession_id%5D=43c69450-9d44-4022-9f3e-20ff1ef62c6e&secure%5Btoken%5D=ada818afb593f8d6d9c4ebe2c89bf4259c7ba6468e66351691db1735d03362db&format=llm_user) ## Jitbit Helpdesk Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) ## Jitbit Helpdesk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Generative AI** - AI Text Generation - AI Text Summarization ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Jitbit Helpdesk Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,595 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,673 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,394 reviews)