# Top 10 Jira Service Management Alternatives & Competitors **Average Rating:** 4.3/5 **Total Number of Reviews:** 988 The Service Desk Software solutions below are the most common alternatives that users and reviewers compare with Jira Service Management. Service Desk Software is a widely used technology, and many people are seeking sophisticated, secure software solutions with mobile user support, automated response, and sla management. Other important factors to consider when researching alternatives to Jira Service Management include projects and user interface. The best overall Jira Service Management alternative is Freshservice. Other similar apps like Jira Service Management are ManageEngine ServiceDesk Plus, ServiceNow IT Service Management, SolarWinds Service Desk, and SysAid. Jira Service Management alternatives can be found in [Service Desk Software](https://www.g2.com/categories/service-desk) but may also be in [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) or [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm). ## Best Paid & Free Alternatives to Jira Service Management - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) - [Atera](https://www.g2.com/products/atera/reviews) - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) ## Top 10 Alternatives to Jira Service Management Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Jira Service Management stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Internet, and Banking, and find the best product for your business. ### 1. [Freshservice](https://www.g2.com/products/freshservice/reviews) By Freshworks **Average Rating:** 4.6/5 **Total Reviews:** 1,337 Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery. Reviewers say compared to Jira Service Management, Freshservice is: - Slower to reach roi - Easier to admin - More usable Categories in common with Jira Service Management: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management](https://www.g2.com/categories/incident-management), [Service Desk](https://www.g2.com/categories/service-desk), [IT Alerting](https://www.g2.com/categories/it-alerting), [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Jira Service Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-jira-service-management) **Compare Freshservice with other alternatives:** - [Freshservice vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/freshservice-vs-manageengine-servicedesk-plus) - [Freshservice vs ServiceNow IT Service Management](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management) - [Freshservice vs SolarWinds Service Desk](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk) - [Freshservice vs SysAid](https://www.g2.com/compare/freshservice-vs-sysaid) - [Freshservice vs Atera](https://www.g2.com/compare/atera-vs-freshservice) - [Freshservice vs PagerDuty](https://www.g2.com/compare/freshservice-vs-pagerduty) - [Freshservice vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/freshservice-vs-spiceworks-cloud-help-desk) - [Freshservice vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-freshservice) - [Freshservice vs NinjaOne](https://www.g2.com/compare/freshservice-vs-ninjaone) ### 2. [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) By Zoho **Average Rating:** 4.2/5 **Total Reviews:** 249 Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool. Reviewers say compared to Jira Service Management, ManageEngine ServiceDesk Plus is: - Slower to reach roi - Easier to admin - More usable Categories in common with Jira Service Management: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management](https://www.g2.com/categories/incident-management), [Service Desk](https://www.g2.com/categories/service-desk), [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Jira Service Management vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/jira-service-management-vs-manageengine-servicedesk-plus) **Compare ManageEngine ServiceDesk Plus with other alternatives:** - [ManageEngine ServiceDesk Plus vs Freshservice](https://www.g2.com/compare/freshservice-vs-manageengine-servicedesk-plus) - [ManageEngine ServiceDesk Plus vs ServiceNow IT Service Management](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-servicenow-it-service-management) - [ManageEngine ServiceDesk Plus vs SolarWinds Service Desk](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-solarwinds-service-desk) - [ManageEngine ServiceDesk Plus vs SysAid](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-sysaid) - [ManageEngine ServiceDesk Plus vs Atera](https://www.g2.com/compare/atera-vs-manageengine-servicedesk-plus) - [ManageEngine ServiceDesk Plus vs PagerDuty](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-pagerduty) - [ManageEngine ServiceDesk Plus vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-spiceworks-cloud-help-desk) - [ManageEngine ServiceDesk Plus vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-manageengine-servicedesk-plus) - [ManageEngine ServiceDesk Plus vs NinjaOne](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-ninjaone) ### 3. [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) By ServiceNow **Average Rating:** 4.5/5 **Total Reviews:** 1,899 ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever. Reviewers say compared to Jira Service Management, ServiceNow IT Service Management is: - Slower to reach roi - More expensive - Easier to admin Categories in common with Jira Service Management: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management](https://www.g2.com/categories/incident-management), [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [Jira Service Management vs ServiceNow IT Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management) **Compare ServiceNow IT Service Management with other alternatives:** - [ServiceNow IT Service Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs SolarWinds Service Desk](https://www.g2.com/compare/servicenow-it-service-management-vs-solarwinds-service-desk) - [ServiceNow IT Service Management vs SysAid](https://www.g2.com/compare/servicenow-it-service-management-vs-sysaid) - [ServiceNow IT Service Management vs Atera](https://www.g2.com/compare/atera-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs PagerDuty](https://www.g2.com/compare/pagerduty-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/servicenow-it-service-management-vs-spiceworks-cloud-help-desk) - [ServiceNow IT Service Management vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-servicenow-it-service-management) ### 4. [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) By SolarWinds Worldwide LLC **Average Rating:** 4.3/5 **Total Reviews:** 785 SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways. Reviewers say compared to Jira Service Management, SolarWinds Service Desk is: - Slower to reach roi - Easier to admin - More usable Categories in common with Jira Service Management: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management](https://www.g2.com/categories/incident-management), [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [Jira Service Management vs SolarWinds Service Desk](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk) **Compare SolarWinds Service Desk with other alternatives:** - [SolarWinds Service Desk vs Freshservice](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs SysAid](https://www.g2.com/compare/solarwinds-service-desk-vs-sysaid) - [SolarWinds Service Desk vs Atera](https://www.g2.com/compare/atera-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs PagerDuty](https://www.g2.com/compare/pagerduty-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-spiceworks-cloud-help-desk) - [SolarWinds Service Desk vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-solarwinds-service-desk) ### 5. [SysAid](https://www.g2.com/products/sysaid/reviews) By SysAid **Average Rating:** 4.5/5 **Total Reviews:** 752 SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform. Reviewers say compared to Jira Service Management, SysAid is: - Slower to reach roi - Easier to admin - More usable Categories in common with Jira Service Management: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk), [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Jira Service Management vs SysAid](https://www.g2.com/compare/jira-service-management-vs-sysaid) **Compare SysAid with other alternatives:** - [SysAid vs Freshservice](https://www.g2.com/compare/freshservice-vs-sysaid) - [SysAid vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-sysaid) - [SysAid vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-sysaid) - [SysAid vs SolarWinds Service Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-sysaid) - [SysAid vs Atera](https://www.g2.com/compare/atera-vs-sysaid) - [SysAid vs PagerDuty](https://www.g2.com/compare/pagerduty-vs-sysaid) - [SysAid vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/spiceworks-cloud-help-desk-vs-sysaid) - [SysAid vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-sysaid) - [SysAid vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-sysaid) ### 6. [Atera](https://www.g2.com/products/atera/reviews) By Atera **Average Rating:** 4.6/5 **Total Reviews:** 1,217 Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all under a transparent per-technician pricing model. Reviewers say compared to Jira Service Management, Atera is: - Easier to set up - More usable - Easier to admin Categories in common with Jira Service Management: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk), [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Jira Service Management vs Atera](https://www.g2.com/compare/atera-vs-jira-service-management) **Compare Atera with other alternatives:** - [Atera vs Freshservice](https://www.g2.com/compare/atera-vs-freshservice) - [Atera vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/atera-vs-manageengine-servicedesk-plus) - [Atera vs ServiceNow IT Service Management](https://www.g2.com/compare/atera-vs-servicenow-it-service-management) - [Atera vs SolarWinds Service Desk](https://www.g2.com/compare/atera-vs-solarwinds-service-desk) - [Atera vs SysAid](https://www.g2.com/compare/atera-vs-sysaid) - [Atera vs PagerDuty](https://www.g2.com/compare/atera-vs-pagerduty) - [Atera vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/atera-vs-spiceworks-cloud-help-desk) - [Atera vs BMC Helix ITSM](https://www.g2.com/compare/atera-vs-bmc-software-bmc-helix-itsm) - [Atera vs NinjaOne](https://www.g2.com/compare/atera-vs-ninjaone) ### 7. [PagerDuty](https://www.g2.com/products/pagerduty/reviews) By PagerDuty **Average Rating:** 4.5/5 **Total Reviews:** 966 PagerDuty is an end-to-end incident management and response platform that provides developers, IT operations, and business stakeholders the insights they need to resolve and prevent business-impacting incidents quickly. PagerDuty makes it easy to monitor your infrastructure, set up on-call schedules, establish escalation policies, create automated workflows, and alert the right people at the right time. Reviewers say compared to Jira Service Management, PagerDuty is: - Slower to reach roi - Easier to admin - Better at support Categories in common with Jira Service Management: [Incident Management](https://www.g2.com/categories/incident-management), [IT Alerting](https://www.g2.com/categories/it-alerting) **Compare:** [Jira Service Management vs PagerDuty](https://www.g2.com/compare/jira-service-management-vs-pagerduty) **Compare PagerDuty with other alternatives:** - [PagerDuty vs Freshservice](https://www.g2.com/compare/freshservice-vs-pagerduty) - [PagerDuty vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-pagerduty) - [PagerDuty vs ServiceNow IT Service Management](https://www.g2.com/compare/pagerduty-vs-servicenow-it-service-management) - [PagerDuty vs SolarWinds Service Desk](https://www.g2.com/compare/pagerduty-vs-solarwinds-service-desk) - [PagerDuty vs SysAid](https://www.g2.com/compare/pagerduty-vs-sysaid) - [PagerDuty vs Atera](https://www.g2.com/compare/atera-vs-pagerduty) - [PagerDuty vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/pagerduty-vs-spiceworks-cloud-help-desk) - [PagerDuty vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-pagerduty) - [PagerDuty vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-pagerduty) ### 8. [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) By Ziff Davis **Average Rating:** 4.3/5 **Total Reviews:** 311 From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE! Reviewers say compared to Jira Service Management, Spiceworks Cloud Help Desk is: - Easier to admin - Easier to set up - More usable Categories in common with Jira Service Management: [Service Desk](https://www.g2.com/categories/service-desk), [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Jira Service Management vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/jira-service-management-vs-spiceworks-cloud-help-desk) **Compare Spiceworks Cloud Help Desk with other alternatives:** - [Spiceworks Cloud Help Desk vs Freshservice](https://www.g2.com/compare/freshservice-vs-spiceworks-cloud-help-desk) - [Spiceworks Cloud Help Desk vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-spiceworks-cloud-help-desk) - [Spiceworks Cloud Help Desk vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-spiceworks-cloud-help-desk) - [Spiceworks Cloud Help Desk vs SolarWinds Service Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-spiceworks-cloud-help-desk) - [Spiceworks Cloud Help Desk vs SysAid](https://www.g2.com/compare/spiceworks-cloud-help-desk-vs-sysaid) - [Spiceworks Cloud Help Desk vs Atera](https://www.g2.com/compare/atera-vs-spiceworks-cloud-help-desk) - [Spiceworks Cloud Help Desk vs PagerDuty](https://www.g2.com/compare/pagerduty-vs-spiceworks-cloud-help-desk) - [Spiceworks Cloud Help Desk vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-spiceworks-cloud-help-desk) - [Spiceworks Cloud Help Desk vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-spiceworks-cloud-help-desk) ### 9. [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) By BMC Helix **Average Rating:** 3.7/5 **Total Reviews:** 294 BMC Helix IT Service Management (ITSM) is a suite of tools with integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. Business Challenge Traditional ITSM processes often involve manual tasks that consume valuable time and resources. Examples include a reliance on email communications to submit or manage service requests, the tracking of projects through spreadsheets, and cumbersome development cycles for new IT service capabilities. These challenges are further amplified by distributed workforces all over the globe, the proliferation of data, and high user expectations for always on responsiveness with immediate resolution of incidents or problems. The pressure to deliver exceptional quality IT services across an increasingly diverse architectural landscape continues to drive digital transformation as a strategic imperative. The IT service desk sits at the center of ITSM modernization and transformation. BMC Solution BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores. The platform empowers IT service desk agents to resolve cases faster by isolating or preventing service disruption through root cause analysis, real-time incident correlation, predictive incident resolution, and proactive problem management. Second, BMC Helix ITSM integrates artificial intelligence (AI) and machine learning (ML) to automate workflows across the enterprise. Embedded AI/ML streamlines work and the allocation of IT service desk resources by automatically assigning/routing incident, problem, and change requests without manual intervention. Third, BMC Helix ITSM integrates data and processes intelligently to accelerate change management, mitigate risk, and advance the DevOps cycle. Integrated DevOps tooling within BMC Helix ITSM can link change requests with the software development lifecycle (SLDC) and imported continuous integration and continuous delivery (CI/CD) stages. Reviewers say compared to Jira Service Management, BMC Helix ITSM is: - Slower to reach roi - More expensive Categories in common with Jira Service Management: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [Jira Service Management vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-jira-service-management) **Compare BMC Helix ITSM with other alternatives:** - [BMC Helix ITSM vs Freshservice](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-freshservice) - [BMC Helix ITSM vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-manageengine-servicedesk-plus) - [BMC Helix ITSM vs ServiceNow IT Service Management](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-servicenow-it-service-management) - [BMC Helix ITSM vs SolarWinds Service Desk](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-solarwinds-service-desk) - [BMC Helix ITSM vs SysAid](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-sysaid) - [BMC Helix ITSM vs Atera](https://www.g2.com/compare/atera-vs-bmc-software-bmc-helix-itsm) - [BMC Helix ITSM vs PagerDuty](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-pagerduty) - [BMC Helix ITSM vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-spiceworks-cloud-help-desk) - [BMC Helix ITSM vs NinjaOne](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-ninjaone) ### 10. [NinjaOne](https://www.g2.com/products/ninjaone/reviews) By NinjaOne **Average Rating:** 4.7/5 **Total Reviews:** 4,451 NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. Intelligent automation and human-centered AI gives employees a great technology experience. Reviewers say compared to Jira Service Management, NinjaOne is: - Easier to admin - Easier to set up - More usable Categories in common with Jira Service Management: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management](https://www.g2.com/categories/incident-management) **Compare:** [Jira Service Management vs NinjaOne](https://www.g2.com/compare/jira-service-management-vs-ninjaone) **Compare NinjaOne with other alternatives:** - [NinjaOne vs Freshservice](https://www.g2.com/compare/freshservice-vs-ninjaone) - [NinjaOne vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-ninjaone) - [NinjaOne vs ServiceNow IT Service Management](https://www.g2.com/compare/ninjaone-vs-servicenow-it-service-management) - [NinjaOne vs SolarWinds Service Desk](https://www.g2.com/compare/ninjaone-vs-solarwinds-service-desk) - [NinjaOne vs SysAid](https://www.g2.com/compare/ninjaone-vs-sysaid) - [NinjaOne vs Atera](https://www.g2.com/compare/atera-vs-ninjaone) - [NinjaOne vs PagerDuty](https://www.g2.com/compare/ninjaone-vs-pagerduty) - [NinjaOne vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/ninjaone-vs-spiceworks-cloud-help-desk) - [NinjaOne vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-ninjaone) --- ## Jira Service Management Alternatives FAQs ### What are the best alternatives to Jira Service Management? According to G2 data, the best alternatives to Jira Service Management include [Freshservice](https://www.g2.com/products/freshservice/reviews) (4.6/5 stars, 1335 reviews), [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) (4.5/5 stars, 1863 reviews), [SysAid](https://www.g2.com/products/sysaid/reviews) (4.5/5 stars, 748 reviews), [Atera](https://www.g2.com/products/atera/reviews) (4.6/5 stars, 1164 reviews), and [NinjaOne](https://www.g2.com/products/ninjaone/reviews) (4.7/5 stars, 4307 reviews). These alternatives are highly rated for their ease of administration, support quality, usability, and setup simplicity compared to Jira Service Management. ### What features do alternatives offer that Jira Service Management does not? Alternatives to Jira Service Management offer advanced AI-driven automation features, integrated asset management, and unified platforms combining ITSM with remote monitoring and management (RMM) capabilities that Jira Service Management lacks natively. For example, SysAid embeds Agentic AI and Generative AI throughout service management, enabling quicker issue resolution and improved customer satisfaction. Atera combines RMM, helpdesk, ticketing, and automation tools in a single platform with AI-powered analytics. NinjaOne provides comprehensive endpoint management with intelligent automation and human-centered AI. ServiceNow IT Service Management integrates AI workflows for automated incident routing and knowledge article generation, along with extensive ITOM capabilities. Freshservice offers enterprise-grade AI capabilities out of the box with intuitive multichannel support and graphical drag-and-drop workflow automation. ### Which Service Desk tools do reviewers recommend instead of Jira Service Management? Reviewers recommend [Freshservice](https://www.g2.com/products/freshservice/reviews) for its ease of use, powerful automation, and integrated asset management, which improve resolution times and user experience. [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) is favored for its centralized platform, AI-driven automation, and scalability for enterprise environments. [SysAid](https://www.g2.com/products/sysaid/reviews) is praised for its AI integration, customizable workflows, and strong customer support. [Atera](https://www.g2.com/products/atera/reviews) is recommended for combining RMM, ticketing, and automation in a single platform with a per-technician pricing model. [NinjaOne](https://www.g2.com/products/ninjaone/reviews) is highlighted for its intuitive UI, reliable remote access, and comprehensive automation capabilities. These tools are preferred for their ability to reduce manual effort, improve efficiency, and provide better visibility into IT operations. ### How does Jira Service Management compare to Freshservice? According to G2 data, [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) has an average rating of 4.3/5 from 984 reviews, while [Freshservice](https://www.g2.com/products/freshservice/reviews) holds a higher average rating of 4.6/5 from 1,335 reviews. Freshservice leads Jira Service Management by 0.2 points in meeting requirements (8.9 vs 8.7), 1.0 point in usability (9.2 vs 8.2), 0.8 points in ease of setup (8.8 vs 8.0), 1.0 point in ease of administration (9.0 vs 8.0), 0.6 points in support quality (9.0 vs 8.4), and 0.4 points in ease of doing business with (9.1 vs 8.7). Users praise Jira Service Management for its strong integration capabilities, powerful automation, and comprehensive ticket management, with 46 mentions of ease of use and 32 mentions of integrations. However, it faces criticism for its steep learning curve (33 mentions), complexity (28 mentions), and costly pricing (16 mentions). Freshservice is lauded for its ease of use (229 mentions), rich feature set (116 mentions), and automation (101 mentions), with users appreciating its intuitive interface and efficient workflows. Its main drawbacks include missing or limited features (83 and 56 mentions respectively), and some users note a learning curve (45 mentions) and occasional support issues (29 mentions). Overall, Freshservice offers a more user-friendly experience with stronger scores in usability, setup, administration, and support, while Jira Service Management excels in integration and customization but with a steeper learning curve and higher complexity. ### Why do users choose Freshservice over Jira Service Management? Users choose [Freshservice](https://www.g2.com/products/freshservice/reviews) over Jira Service Management primarily for its superior ease of use and faster setup, reflected in its 1.0-point lead in ease of administration (9.0 vs 8.0) and 0.8-point lead in ease of setup (8.8 vs 8.0). With 229 mentions of ease of use and 116 mentions of features, Freshservice provides a cleaner, more intuitive interface that reduces friction for both agents and end users. Freshservice's automation capabilities and integrated asset management are frequently highlighted, contributing to improved efficiency and faster resolution times. Users also value its strong customer support (9.0 vs 8.4) and easier business interactions (9.1 vs 8.7). The platform's modern UI and straightforward workflows enable quicker onboarding and less administrative overhead compared to Jira Service Management, which is often described as complex and having a steep learning curve. Additionally, Freshservice's pricing and licensing model is perceived as more cost-effective and scalable for small to medium teams, making it a preferred choice for organizations seeking a robust yet user-friendly ITSM solution that balances functionality with simplicity and support quality. ## Explore Articles - [Which solution supports multi-location website performance testing?](https://www.g2.com/discussions/which-solution-supports-multi-location-website-performance-testing) - [Top-rated point of sale software for restaurants](https://www.g2.com/discussions/top-rated-point-of-sale-software-for-restaurants) - [Best CMMS Software](https://www.g2.com/discussions/best-cmms-software) - [Most popular webinar software for enterprises](https://www.g2.com/discussions/most-popular-webinar-software-for-enterprise) - [Which cloud workload protection tools are actually good at cutting alert noise while still maintaining a security posture that can survive an audit?](https://www.g2.com/discussions/which-cloud-workload-protection-tools-are-actually-good-at-cutting-alert-noise-while-still-maintaining-a-security-posture-that-can-survive-an-audit ) - [Affordable field service software options](https://www.g2.com/discussions/what-are-the-most-affordable-field-service-tools-right-now) ## Spotlight Categories - [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) - [Session Replay Software](https://www.g2.com/categories/session-replay) - [Managed File Transfer (MFT) Software](https://www.g2.com/categories/managed-file-transfer-mft)