Top 10 Jira Service Management Alternatives & Competitors

(779)4.2 out of 5

If you are considering Jira Service Management, you may also want to investigate similar alternatives or competitors to find the best solution. Service Desk Software is a widely used technology, and many people are seeking powerful, user friendly software solutions with automate ticket routing, knowledge base/ticket integration, and surveys. Other important factors to consider when researching alternatives to Jira Service Management include user interface and tasks. The best overall Jira Service Management alternative is Freshservice. Other similar apps like Jira Service Management are ManageEngine ServiceDesk Plus, ServiceNow IT Service Management, SolarWinds Service Desk, and SysAid. Jira Service Management alternatives can be found in Service Desk Software but may also be in IT Service Management Tools or Help Desk Software.

Best Paid & Free Alternatives to Jira Service Management

Freshservice
ManageEngine ServiceDesk Plus
ServiceNow IT Service Management
SolarWinds Service Desk
SysAid
Atera
Zendesk Support Suite
PagerDuty

Top 10 Alternatives to Jira Service Management Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Jira Service Management stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Computer Software, and Internet, and find the best product for your business.

Freshservice

By Freshworks

(1,238)4.6 out of 5

Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

Categories in common with Jira Service Management:

Reviewers say compared to Jira Service Management, Freshservice is:

Slower to reach roi

Easier to admin

Easier to set up

See all Freshservice reviews

ManageEngine ServiceDesk Plus

By ManageEngine

(231)4.2 out of 5

Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.

Categories in common with Jira Service Management:

Reviewers say compared to Jira Service Management, ManageEngine ServiceDesk Plus is:

Slower to reach roi

Easier to admin

Easier to set up

See all ManageEngine ServiceDesk Plus reviews

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Serviceaide ChangeGear

(99)3.9 out of 5

We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.

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Reviewers say compared to Jira Service Management, Serviceaide ChangeGear is:

Slower to reach roi

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ServiceNow IT Service Management

By ServiceNow

(872)4.3 out of 5

ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.

Categories in common with Jira Service Management:

Reviewers say compared to Jira Service Management, ServiceNow IT Service Management is:

Slower to reach roi

Easier to admin

More expensive

See all ServiceNow IT Service Management reviews

SolarWinds Service Desk

By SolarWinds Worldwide LLC

(742)4.3 out of 5

SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

Categories in common with Jira Service Management:

Reviewers say compared to Jira Service Management, SolarWinds Service Desk is:

Slower to reach roi

Easier to admin

Easier to set up

See all SolarWinds Service Desk reviews

SysAid

By SysAid

(710)4.5 out of 5

SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

Categories in common with Jira Service Management:

Reviewers say compared to Jira Service Management, SysAid is:

Slower to reach roi

Easier to admin

Easier to set up

See all SysAid reviews

Atera

By Atera

(788)4.6 out of 5

Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all under a transparent per-technician pricing model.

Categories in common with Jira Service Management:

Reviewers say compared to Jira Service Management, Atera is:

Easier to set up

Easier to admin

More usable

See all Atera reviews

Zendesk Support Suite

By Zendesk

(6,149)4.3 out of 5

Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

Categories in common with Jira Service Management:

Reviewers say compared to Jira Service Management, Zendesk Support Suite is:

Slower to reach roi

More usable

Easier to admin

See all Zendesk Support Suite reviews

PagerDuty

By PagerDuty

(889)4.5 out of 5

PagerDuty is an end-to-end incident management and response platform that provides developers, IT operations, and business stakeholders the insights they need to resolve and prevent business-impacting incidents quickly. PagerDuty makes it easy to monitor your infrastructure, set up on-call schedules, establish escalation policies, create automated workflows, and alert the right people at the right time.

Categories in common with Jira Service Management:

Reviewers say compared to Jira Service Management, PagerDuty is:

Easier to admin

Better at support

Easier to set up

See all PagerDuty reviews

Spiceworks Cloud Help Desk

By Ziff Davis

(311)4.3 out of 5

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!

Categories in common with Jira Service Management:

Reviewers say compared to Jira Service Management, Spiceworks Cloud Help Desk is:

Easier to set up

Easier to admin

More usable

See all Spiceworks Cloud Help Desk reviews

#10

BMC Helix ITSM

By BMC Software

(285)3.7 out of 5

BMC Helix IT Service Management (ITSM) is a suite of tools with integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. Business Challenge Traditional ITSM processes often involve manual tasks that consume valuable time and resources. Examples include a reliance on email communications to submit or manage service requests, the tracking of projects through spreadsheets, and cumbersome development cycles for new IT service capabilities. These challenges are further amplified by distributed workforces all over the globe, the proliferation of data, and high user expectations for always on responsiveness with immediate resolution of incidents or problems. The pressure to deliver exceptional quality IT services across an increasingly diverse architectural landscape continues to drive digital transformation as a strategic imperative. The IT service desk sits at the center of ITSM modernization and transformation. BMC Solution BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores. The platform empowers IT service desk agents to resolve cases faster by isolating or preventing service disruption through root cause analysis, real-time incident correlation, predictive incident resolution, and proactive problem management. Second, BMC Helix ITSM integrates artificial intelligence (AI) and machine learning (ML) to automate workflows across the enterprise. Embedded AI/ML streamlines work and the allocation of IT service desk resources by automatically assigning/routing incident, problem, and change requests without manual intervention. Third, BMC Helix ITSM integrates data and processes intelligently to accelerate change management, mitigate risk, and advance the DevOps cycle. Integrated DevOps tooling within BMC Helix ITSM can link change requests with the software development lifecycle (SLDC) and imported continuous integration and continuous delivery (CI/CD) stages.

Categories in common with Jira Service Management: