Top 10 Jira Service Management Alternatives & Competitors

Top 10 Alternatives to Jira Service Management Recently Reviewed By G2 Community

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Freshservice
By Freshworks
4.6/5
(1,315)
Product Description
Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.
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Reviewers say compared to Jira Service Management, Freshservice is:
Slower to reach roi
Easier to admin
More usable
Categories in common with Jira Service Management:
IT Service Management (ITSM) Tools
Incident Management
Service Desk
IT Alerting

ManageEngine ServiceDesk Plus
By Zoho
4.2/5
(247)
Product Description
Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.
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Reviewers say compared to Jira Service Management, ManageEngine ServiceDesk Plus is:
Slower to reach roi
Easier to admin
More usable
Categories in common with Jira Service Management:
IT Service Management (ITSM) Tools
Incident Management
Service Desk
Help Desk

ServiceNow IT Service Management
By ServiceNow
4.4/5
(1,237)
Product Description
ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.
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Reviewers say compared to Jira Service Management, ServiceNow IT Service Management is:
Slower to reach roi
More expensive
Easier to admin
Categories in common with Jira Service Management:
IT Service Management (ITSM) Tools
Incident Management
Service Desk

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SysAid
By SysAid
4.5/5
(740)
Product Description
SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.
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Reviewers say compared to Jira Service Management, SysAid is:
Slower to reach roi
Easier to admin
More usable
Categories in common with Jira Service Management:
IT Service Management (ITSM) Tools
Service Desk
Help Desk

Atera
By Atera
4.6/5
(1,073)
Product Description
Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all under a transparent per-technician pricing model.
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Reviewers say compared to Jira Service Management, Atera is:
Easier to set up
More usable
Easier to admin
Categories in common with Jira Service Management:
IT Service Management (ITSM) Tools
Service Desk
Help Desk

PagerDuty
By PagerDuty
4.5/5
(916)
Product Description
PagerDuty is an end-to-end incident management and response platform that provides developers, IT operations, and business stakeholders the insights they need to resolve and prevent business-impacting incidents quickly. PagerDuty makes it easy to monitor your infrastructure, set up on-call schedules, establish escalation policies, create automated workflows, and alert the right people at the right time.
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Reviewers say compared to Jira Service Management, PagerDuty is:
Slower to reach roi
Better at support
Easier to admin
Categories in common with Jira Service Management:
Incident Management
IT Alerting

Spiceworks Cloud Help Desk
By Ziff Davis
4.3/5
(311)
Product Description
From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!
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Reviewers say compared to Jira Service Management, Spiceworks Cloud Help Desk is:
Easier to admin
Easier to set up
More usable
Categories in common with Jira Service Management:
Service Desk
Help Desk

BMC Helix ITSM
By BMC Helix
3.7/5
(291)
Product Description
BMC Helix IT Service Management (ITSM) is a suite of tools with integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. Business Challenge Traditional ITSM processes often involve manual tasks that consume valuable time and resources. Examples include a reliance on email communications to submit or manage service requests, the tracking of projects through spreadsheets, and cumbersome development cycles for new IT service capabilities. These challenges are further amplified by distributed workforces all over the globe, the proliferation of data, and high user expectations for always on responsiveness with immediate resolution of incidents or problems. The pressure to deliver exceptional quality IT services across an increasingly diverse architectural landscape continues to drive digital transformation as a strategic imperative. The IT service desk sits at the center of ITSM modernization and transformation. BMC Solution BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores. The platform empowers IT service desk agents to resolve cases faster by isolating or preventing service disruption through root cause analysis, real-time incident correlation, predictive incident resolution, and proactive problem management. Second, BMC Helix ITSM integrates artificial intelligence (AI) and machine learning (ML) to automate workflows across the enterprise. Embedded AI/ML streamlines work and the allocation of IT service desk resources by automatically assigning/routing incident, problem, and change requests without manual intervention. Third, BMC Helix ITSM integrates data and processes intelligently to accelerate change management, mitigate risk, and advance the DevOps cycle. Integrated DevOps tooling within BMC Helix ITSM can link change requests with the software development lifecycle (SLDC) and imported continuous integration and continuous delivery (CI/CD) stages.
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Reviewers say compared to Jira Service Management, BMC Helix ITSM is:
Slower to reach roi
More expensive
Categories in common with Jira Service Management:
IT Service Management (ITSM) Tools
Service Desk

NinjaOne
By NinjaOne
4.7/5
(3,706)
Product Description
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. Intelligent automation and human-centered AI gives employees a great technology experience.
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Reviewers say compared to Jira Service Management, NinjaOne is:
Easier to set up
Easier to admin
More usable
Categories in common with Jira Service Management:
IT Service Management (ITSM) Tools
Incident Management