Jetlink Conversational AI Platform
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Jetlink Conversational AI Platform
By Jetlink
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4.9 out of 5 stars
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Jetlink Conversational AI Platform Reviews & Product Details - Page 5

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Jetlink Conversational AI Platform Overview

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What is Jetlink Conversational AI Platform?

Our virtual assistants automate and streamline the customer journey on digital and voice-based channels. They cater to the commonly asked questions/requests or can handover to live agents seamlessly resulting in greater customer satisfaction. Dialogue management with machine learning Assistants built on Jetlink can hold meaningful conversations with users - multi-step conversations that remember context and integrate business logic. Cutting Edge NLU Jetlink's NLU provides the technology to understand messages, determine intent, and capture key contextual information. Supports multiple languages, and both pre-trained and custom entities. Omnichannel Meet customers where they are: website or app, common messaging apps such as WhatsApp, or create a custom channel. Security & Privacy Keep customer data secure with on-prem or private cloud deployment. Build GDPR-compliant AI assistants. Customer Success team Best-in-class managed service designed specifically for chatbots. We monitor, train and refine your chatbots for the best customer experience

Jetlink Conversational AI Platform Details
Discussions
Jetlink Conversational AI Platform Community
Languages Supported
Arabic, German, English, French, Russian, Spanish, Turkish
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Product Description

Jetlink is the new front line of your customer service, empowering businesses to provide personalized automated experiences at scale - Jetlink's low-code / no-code powerful AI chatbot platform raises CSAT, reduces churn, and drives revenue - while freeing live agents to have greater impact. Jetlink’s Probabilistic AI™ and 3 layer NLP engine, your virtual assistant has the conversational intelligence to truly understand every customer. Your chatbot not only recognizes what customers are asking for, but also places importance on the context of their questions. That gives it the power to understand exactly if and when it should forward a customer to human support. Further, multiple conversational layers guarantee effective, human-like, and empathetic service.

Seller Details
Seller
Jetlink
Year Founded
2016
HQ Location
Amsterdam, NL
Twitter
@getwelocal
8 Twitter followers
LinkedIn® Page
www.linkedin.com
64 employees on LinkedIn®
Description

Jetlink offers conversational AI solutions, helping businesses engage customers with chatbots and virtual assistants across various digital channels.

Ozan Can K.
OK
Overview Provided by:
Ozan Can Köseley
Co-founder and CEO at Jetlink - We're hiring

Recent Jetlink Conversational AI Platform Reviews

gulcin d.
GD
gulcin d.Small-Business (50 or fewer emp.)
5.0 out of 5
"A good solution partner"
an excellent business solution partner that approaches processes almost like a teammate, supporting brand strength with new suggestions.
Read more
Sezen S.
SS
Sezen S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Kolay bir arayüz ve geniş entegrasyon seçenekleri"
Farklı yapay zeka modelleri ve esnek entegrasyon seçenekleri ile kullanımı çok kolay bir arayüz sunması, bunlara ek olarak detaylı raporlama özelli...
Read more
Nur A.
NA
Nur A.Mid-Market (51-1000 emp.)
5.0 out of 5
"Jetlink is Very Easy to Use and a Quickly Adaptable Chatbot"
Jetlink is very easy to use. UI is very user friendly. Also, when we teach our product's technical capabilities to the chatbot , it's AI can create...
Read more
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65 Jetlink Conversational AI Platform Reviews

4.9 out of 5
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65 Jetlink Conversational AI Platform Reviews
4.9 out of 5
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Jetlink Conversational AI Platform Pros and Cons

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Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Jetlink Conversational AI PlatformQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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GK
Digital Product Owner
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Jetlink Conversational AI Platform?

Proactivity of the team

Perfect UX and CX Review collected by and hosted on G2.com.

What do you dislike about Jetlink Conversational AI Platform?

Everything is excellent with this helpful team Review collected by and hosted on G2.com.

What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?

We can assist our customers 24/7 in all their processes from our digital platforms. Review collected by and hosted on G2.com.

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Emrah K.
EK
Operasyon Muduru
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Jetlink Conversational AI Platform?

Jetlink Conversational AI Platform has different solutions for our different needs. While we are answering hundreds of customer questions with the AI bot, we can also notify our visitors about our campaigns with proactive messages. Review collected by and hosted on G2.com.

What do you dislike about Jetlink Conversational AI Platform?

I'd say nothing. When we encounter a problem, the Jetlink team is always ready to help. They solve it before you have anything to dislike. Review collected by and hosted on G2.com.

What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?

Jetlink Conversational AI platform has a great feature called Proactive Messages. It allows you to do things like catching your visitor when they about the leave the page, or notify them by sending an open window message about your campaigns. It benefited us to inform our users about our campaigns. Review collected by and hosted on G2.com.

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Verified User in Oil & Energy
AO
Enterprise(> 1000 emp.)
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Verified Current User
Review source: Organic
(Original )Information
What do you like best about Jetlink Conversational AI Platform?

Jetlink Conversational AI Platform is easy to use and operate. We have our own agent team that supervise the chatbot interactions. Live agent panel also works perfectly. When there is some action that needed to be done by an agent, the agent team can switch from bot to live agent smoothly. Review collected by and hosted on G2.com.

What do you dislike about Jetlink Conversational AI Platform?

Everything works perfectly with the Jetlink Conversational AI Platform. Review collected by and hosted on G2.com.

Recommendations to others considering Jetlink Conversational AI Platform:

Everything is Perfect :) Review collected by and hosted on G2.com.

What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?

As an energy provider company, we have to be available 24/7 and provide right services at the right time & place. We are hold responsible from each citizen's request that wasn't answer. Also it is crucial to take the right action in emergency situations. While our chatbot allows us to answer question 24/7, it is creating time for our agents to focus on more detailed or urgent situations when there is a human help needed. Review collected by and hosted on G2.com.

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Verified User in Hospitality
AH
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Jetlink Conversational AI Platform?

It is a user-friendly platform for both sides (customer and hotel staff). Very simple and effective. Also, they can create and generate every point according to your needs. Review collected by and hosted on G2.com.

What do you dislike about Jetlink Conversational AI Platform?

About this, I do not have any specific things to say. We did not encounter any problems. Review collected by and hosted on G2.com.

Recommendations to others considering Jetlink Conversational AI Platform:

You can always trust the team about being solution-oriented. Review collected by and hosted on G2.com.

What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?

Our guests contact us whenever they want. That's why they feel more comfortable, and they do not need to break their good moments and go to the guest relations desk to solve their problems. Review collected by and hosted on G2.com.

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Ozan G.
OG
System & Network Specialist
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Jetlink Conversational AI Platform?

While answering our customers' questions with the Jetlink artificial intelligence bot, we can also convey our campaigns to our customers.

There is a good team that does not do their best for our demands. Quick edits, updates, fast customer support is great. Thanks to all the team. Review collected by and hosted on G2.com.

What do you dislike about Jetlink Conversational AI Platform?

I'd say nothing. Only It should be noted that the Jquery and bootstrap components are up-to-date versions in the updates to the Jetlink application. Otherwise, a vulnerability occurs. Review collected by and hosted on G2.com.

What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?

Jetlink Conversational AI platform has a great feature called Proactive Messages. Review collected by and hosted on G2.com.

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Seda M.
SM
Customer Experience Team Leader
Small-Business(50 or fewer emp.)
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Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Jetlink Conversational AI Platform?

Responsive customer support and highly accurate conversational AI platform Review collected by and hosted on G2.com.

What do you dislike about Jetlink Conversational AI Platform?

Eveeeerything is perfect................. Review collected by and hosted on G2.com.

Recommendations to others considering Jetlink Conversational AI Platform:

Eveeeerything is perfect Review collected by and hosted on G2.com.

What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?

Customers reach the solution without the need for a representative. Unsupervised learning feature was very useful. We doubled the number of requests we handled without increasing the number of people in our team. Review collected by and hosted on G2.com.

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Alper T.
AT
Ecommerce Manager
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Organic
What do you like best about Jetlink Conversational AI Platform?

It is inspiring to work with a team that closely follows current technological developments and constantly improves itself. Review collected by and hosted on G2.com.

What do you dislike about Jetlink Conversational AI Platform?

I didn't have a negative experience on our journey with Jetlink. I would like to work together again on another project. Review collected by and hosted on G2.com.

Recommendations to others considering Jetlink Conversational AI Platform:

I would recommend they set up the chatbot appropriately for their company. Review collected by and hosted on G2.com.

What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?

Thanks to the artificial intelligence-based chatbot, we achieved maximum efficiency in customer relations with minimum effort. We have seen that the integrated chatbot and live support systems can handle even the most challenging scenarios. Review collected by and hosted on G2.com.

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SB
Dealer After Sales Operation Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Jetlink Conversational AI Platform?

Continuous development of Jetlink Conversational AI Platform and Jetlink team always keeping us informed. Review collected by and hosted on G2.com.

What do you dislike about Jetlink Conversational AI Platform?

Our experience working with the Jetlink team has been always positive. Review collected by and hosted on G2.com.

Recommendations to others considering Jetlink Conversational AI Platform:

Jetlink Conversational AI Platform is stunning. Working with the Jetlink team is super easy. Review collected by and hosted on G2.com.

What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?

We don't let any questions unanswered on various channels. It would be impossible to answer all of the questions without Jetlink Conversational AI Platform. Review collected by and hosted on G2.com.

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Murat A.
MA
İç görü ve Call Center Yöneticisi
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Jetlink Conversational AI Platform?

We are having a blast working with Jetlink. We were able to find just what we need with this tool: Quick solutions with the Agile method and careful work in all processes with regular updates and quick customer support. The workflow is amazing Review collected by and hosted on G2.com.

What do you dislike about Jetlink Conversational AI Platform?

Jetlink has provided consistently high level of performance and helped us maintain customer satisfaction. We’ve yet to have any negative experiences. Review collected by and hosted on G2.com.

What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?

Customer experience and customer satisfaction are very important to our company. Thanks to the Jetlink chatbot and live support solutions, we optimized customer communication and increased customer satisfaction. We cannot think of our website, which gets high traffic daily, without Jetlink. Review collected by and hosted on G2.com.

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Erdem Y.
EY
Product Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Jetlink Conversational AI Platform?

Excellent conversational AI infrastructure helps us to write creative dialogs. Review collected by and hosted on G2.com.

What do you dislike about Jetlink Conversational AI Platform?

Nothing specific comes to mind.Nothing specific comes to mind. Review collected by and hosted on G2.com.

What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?

Reducing the cost of human customer support. Also because of the banking regulations in our country, we needed on-prem service for the chatbot project. Review collected by and hosted on G2.com.

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Jetlink Conversational AI Platform Categories on G2
Chatbots
Chatbots

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