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51 Jenzabar One Reviews
Overall Review Sentiment for Jenzabar One
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Like the system overall, but the payment system attached is very simple for use Review collected by and hosted on G2.com.
Users not trained sufficiently to in put data, too many duplicate students and or clients in the system Review collected by and hosted on G2.com.
EX is fairly flexible in the ability have custom fields. Review collected by and hosted on G2.com.
I use EX. The system seems stuck in a non-cloud based world. It isn't available via URL from anywhere and this leads to off campus issues. The reporting tools are antiquated and inflexible. Items are not effective dated and auditing actions are difficult. Review collected by and hosted on G2.com.
I love that I can pull up one module, yet get completed information within one screen by toggling between the tabs for a student. Essentially, I'm getting a full view of admission - enrollment without having to open separate windows. The task list is an amazing feature where our staff can go in and check out what items have been sent automatically and what reminder items we've been into the system may need to be completed on their end. No more having to pull reports to send a personalized message! Review collected by and hosted on G2.com.
Originally, we had the basic system and did not look too much into the add on features, which created extra work for staff by having to pull reports periodically and send mail merge/generic messages. I would highly recommend connecting with the customer service to see what options can be implemented at a cost level that works for your organization as it created so much extra time for our staff to be involved more with the student services portion of higher ed. Review collected by and hosted on G2.com.
In our Admissions department, we use EX mostly for financial aid package reviews and academic information for our incoming students. I like that the program is so cross-functional with Salesforce (where we maintain our database of potential students), and that it provides an appropriate amount of information for us to see without the potential to cause issues for our financial aid department. Review collected by and hosted on G2.com.
I can't think of anything in particular I dislike. I know there are features that we do not use, so it seems like a weighty program, but I imagine that other departments on campus use those features more, so they're still beneficial. Review collected by and hosted on G2.com.
Easy to use and collaborate and share reports on. We have multiple sites and it is so easy to use! I like the easy navigation tabs/panes. Review collected by and hosted on G2.com.
It can seem a little outdated at times, the look is a little bulky and blocky when operating it. Review collected by and hosted on G2.com.
Fairly straightforward product, easy to use and navigate. Lots of features Review collected by and hosted on G2.com.
A little complicated in some places and lacking in easy integration with other platforms and tools. Data in and out can be a challenge. Review collected by and hosted on G2.com.
I felt like it was easy to understand. After using it for my first couple days, I was very comfortable with it. Review collected by and hosted on G2.com.
The interface could be spruced up a bit, but that's just my design background. Review collected by and hosted on G2.com.
I like all the reporting and noting features for tracking students are sharing the information across the University. Review collected by and hosted on G2.com.
The interface is the opposite of user-friendly. It's a bit intimidating at first. Our University uses it as the main database that holds all the student information, so there are a lot of pieces to it that make it confusing. However, once you know the areas you do need to use, it's not bad. When they make an update, there are almost always glitches with the upgrades which require work from our IT group and some waiting on behalf of the users. Review collected by and hosted on G2.com.
It has all of the features of a great CRM and can be easily customized. Easy to keep track of communications from a marketing perspective, and track users from the web-to-lead form. Review collected by and hosted on G2.com.
It's a little dated, and often, we had issues segmenting lists by too many requirements. As a small school, I have no idea how larger schools would ever be able to use this. Review collected by and hosted on G2.com.
