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ITRS Uptrends Reviews & Product Details

BS
Systems Engineer
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about ITRS Uptrends?

I like the ability to tier your monitors between types. I like the dashboard views, both personal and team, that can be set up. I really love the integrations with other applications, such as pagerduty. Review collected by and hosted on G2.com.

What do you dislike about ITRS Uptrends?

I dislike not being able to mass clear false positives. If you have a false positive, or you forget to enable maintenance mode during a scheduled window, the only way to clear the "downtime" from the system is to open a support ticket with their team and have them remove it. I also dislike that when adding new real-browser (think selenium) style monitors, they have to be individually reviewed, and at least when we set these up about a year ago, you couldn't queue up the entirety of your monitors for review, but had to keep going back and submitting for review after a monitor had been approved. Review collected by and hosted on G2.com.

Recommendations to others considering ITRS Uptrends:

The native paging form uptrends is ok, but I do highly recommend integrating it with a full fledged paging application like PagerDuty. Review collected by and hosted on G2.com.

What problems is ITRS Uptrends solving and how is that benefiting you?

We are reducing time to resolution for down time for a reasonable price. Also, the integration to pagerduty for alerting and scheduling has been huge for us. Review collected by and hosted on G2.com.

ITRS Uptrends Overview

What is ITRS Uptrends?

Founded in 2007, Uptrends is a SaaS monitoring platform that provides products for customers to proactively monitor their website performance, servers, and APIs. It is all about cloud-based website performance and network monitoring. Uptrends' products provides a 24/7 monitoring service that alerts and fix errors quickly to prevent any downtime and strengthen the digital experience for the users. There are over 231 checkpoints worldwide which automatically check and analyze website load, the processes, and payments. The second that it detects a failure, you will be notified. Uptrends is now part of ITRS Group, which have highly-skilled professional team dedicated to helping you get the most out of our monitoring services. Harnessing the power of software for a bright future.

ITRS Uptrends Details
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Product Description

ITRS Uptrends provides Cloud-based website performance monitoring.


Seller Details
Year Founded
1997
HQ Location
London, London
Twitter
@itrsgroup
806 Twitter followers
LinkedIn® Page
www.linkedin.com
326 employees on LinkedIn®

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Overview Provided by:

Recent ITRS Uptrends Reviews

DV
Dejan V.Mid-Market (51-1000 emp.)
5.0 out of 5
"Very good monitoring option that meets our requirements."
Configuration user-friendly. Reports are created quickly. Very clear and user-friendly operation. Support integrated with ticket system.
SD
Srikanth D.Mid-Market (51-1000 emp.)
5.0 out of 5
"Hassle free Application Monitoring integration"
Uptime monitoring and Synthetic users setup and operational with in and hour. No changes (code OR config) required what so ever for monitoring web ...
Cam B.
CB
Cam B.Mid-Market (51-1000 emp.)
0.0 out of 5
"OK monitoring. Horrible contract"
Their monitoring service has reasonably good functionality.
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ITRS Uptrends Media

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12 out of 13 Total Reviews for ITRS Uptrends

4.1 out of 5
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ITRS Uptrends Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ITRS UptrendsQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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SD
Senior Digital Architect
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about ITRS Uptrends?

Uptime monitoring and Synthetic users setup and operational with in and hour. No changes (code OR config) required what so ever for monitoring web application and its simple and with in few clicks. This is very easy to implement.

Detailed monitoring options, like type of Browser, synthetic users can be from any country/location across world, concurrent calls to avoid false posititves, detailed developer console reprots for torubleshooting, and many more capabilities.

Synthetic users can simulate user journey, for eg: Product discovery or checkout

RUM with little to no effort through GTM script injection. Integration with website is very easy for RUM.

Robust reporting and scheduling options.

Great customer support, always get back with in day with a detailed and accurate response. Number #1 support team also help with setup of synthetic user journeys or anywhere you are stuck with.

We extensively use Uptrends on daily basis for Application uptime moniroring, as well troubleshooting end user issues via RUM. We have replaced manual moniroring after getting Uptrends onboard. Review collected by and hosted on G2.com.

What do you dislike about ITRS Uptrends?

More enhancements can be done on reports perspective. Review collected by and hosted on G2.com.

What problems is ITRS Uptrends solving and how is that benefiting you?

Uptime monitoring 24/7

End user monitoring via RUM

Proactive moniroring via Synthetic users Review collected by and hosted on G2.com.

DV
Service Delivery Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI
What do you like best about ITRS Uptrends?

Configuration user-friendly. Reports are created quickly. Very clear and user-friendly operation. Support integrated with ticket system. Review collected by and hosted on G2.com.

What do you dislike about ITRS Uptrends?

Currently no disadvantages. The requirements from the customer can be implemented. Review collected by and hosted on G2.com.

What problems is ITRS Uptrends solving and how is that benefiting you?

Monitoring of the checkpoints is done to our general satisfaction. Support with ITRS Uptrends is flawless and fast. Review collected by and hosted on G2.com.

Cam B.
CB
Principal
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about ITRS Uptrends?

Their monitoring service has reasonably good functionality. Review collected by and hosted on G2.com.

What do you dislike about ITRS Uptrends?

When signing up and clicking through their agreement, you are agreeing to a 12 month contract with a 90 day termination notice. If you ask to cancel, their customer service will send you a screenshot of their contract with these terms highlighted. Review collected by and hosted on G2.com.

What problems is ITRS Uptrends solving and how is that benefiting you?

Monitoring our ecommerce shop for uptime and for the ability to place an order. Review collected by and hosted on G2.com.

Arquimedes C.
AC
COO & Founder
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about ITRS Uptrends?

The possibility of take action whenever a problem shows in our servers, reducing time offline in the services we provide to our customers. Review collected by and hosted on G2.com.

What do you dislike about ITRS Uptrends?

The lack of more specific alerts based on the service that the system is monitoring Review collected by and hosted on G2.com.

Recommendations to others considering ITRS Uptrends:

Great external monitoring with very competitive prices Review collected by and hosted on G2.com.

What problems is ITRS Uptrends solving and how is that benefiting you?

We reduced the time of response to bring back online the service that has failed. Review collected by and hosted on G2.com.

Travis R.
TR
Director, Cloud Services & Support
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about ITRS Uptrends?

The wide monitoring checkpoints from around the world and highly customized monitoring capabilities. The screen capture during a downtime event has been very useful in helping to provide root cause analysis for our teams. Review collected by and hosted on G2.com.

What do you dislike about ITRS Uptrends?

The user interface could use an update to a more modern look at feel. It's slightly cumbersome to navigate and configure and takes some time to get it up and running. Review collected by and hosted on G2.com.

What problems is ITRS Uptrends solving and how is that benefiting you?

Verifying system uptime from external systems. We are able to check from multiple locations and customize thresholds for each region. Review collected by and hosted on G2.com.

Lasha J.
LJ
Deputy Head Of IT Operations Department
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about ITRS Uptrends?

Good tool for web site performance tracking. Web site can be monitored from more than 200 location. Easy to set up and open for integration with chaops or incident management software. Instant alerting and detailed info with error codes helps monitoring team to provide accurate data for quick fix. Test web page performance option is great to receive detailed info. Review collected by and hosted on G2.com.

What do you dislike about ITRS Uptrends?

Reports and alerts on mail are like hard coded, would like to have option for customization. Support is not quick on response. Had payment issue few times, added card few times to pay the bill. Review collected by and hosted on G2.com.

What problems is ITRS Uptrends solving and how is that benefiting you?

Gives great view of web performance with worldwide checks by geo location. Review collected by and hosted on G2.com.

Lorelei G.
LG
Business Owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about ITRS Uptrends?

The ease of use of the software and the additional website speed tools. I was able to monitor a lot of websites for an affordable price. The customer service was good. Review collected by and hosted on G2.com.

What do you dislike about ITRS Uptrends?

The contract terms where you have to cancel with 90 Days. Review collected by and hosted on G2.com.

Recommendations to others considering ITRS Uptrends:

Great software for an affordable price. Review collected by and hosted on G2.com.

What problems is ITRS Uptrends solving and how is that benefiting you?

Making sure I'm aware of when my websites are down. This has saved my clients from loss of business. Review collected by and hosted on G2.com.

CS
Web Services Coordinator
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ITRS Uptrends?

Uptrends is an easy to configure website monitoring tool that allows you to confidently oversee the performance of your customers' websites. Review collected by and hosted on G2.com.

What do you dislike about ITRS Uptrends?

The alerts can be slightly annoying if you don't take the time to configure the monitoring properly. leaving it at default settings means you're going to have servers all over the globe pinging sites that may depend on a more localized traffic which might cause some false alerts. Review collected by and hosted on G2.com.

Recommendations to others considering ITRS Uptrends:

For an agency that would have to monitor hundreds of websites, there is no other tool that meets the criteria of easy to use, accurate reporting of site performance, and pricing for the product. Review collected by and hosted on G2.com.

What problems is ITRS Uptrends solving and how is that benefiting you?

Uptrends allows us to catch website downtime before our customers ever see it, and to correct any issue before they start calling. Review collected by and hosted on G2.com.

Zach C.
ZC
Account Executive
Computer Networking
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ITRS Uptrends?

UpTrends empowers me to be aware of action that needs to be taken in the wake of downtime. Review collected by and hosted on G2.com.

What do you dislike about ITRS Uptrends?

I don't have any major dislikes. I like the interface, branding, and functionality. I've had times where I've forgotten that UpTrends was there at all, until I'd power cycle a machine and get an email. Review collected by and hosted on G2.com.

What problems is ITRS Uptrends solving and how is that benefiting you?

I have an API that many of my systems rely upon. If the webserver for this API goes down, it causes a number of systems to malfunction. With UpTrends, I get a near immediate notification that the API webserver has gone down. Which is quite preferable to finding out by way of seeing systems malfunction. Review collected by and hosted on G2.com.

Verified User in Internet
CI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ITRS Uptrends?

The ease of use, adding sites to be monitored was easy. Onboarding wasn't hard, our team is adopting very easily Review collected by and hosted on G2.com.

What do you dislike about ITRS Uptrends?

The look of the interface is a little rudamentary Review collected by and hosted on G2.com.

Recommendations to others considering ITRS Uptrends:

We've assigned SMEs, within each team that makes sense, with access to UpTrends as admins. they control the points for all of their teams- and our PM also has access for continuity. Review collected by and hosted on G2.com.

What problems is ITRS Uptrends solving and how is that benefiting you?

No actual problems have arisen Review collected by and hosted on G2.com.