ipSCAPE Reviews & Product Details

Provide accurate time, especially when you're on break or lunch. Easy to log in. Provides us an insight into how many calls are waiting on the other line. This helps us to manage our calls. Review collected by and hosted on G2.com.

IPscape error occurred while wrapping the call and when you changed your pause reasons. Sometimes we're unable to click other buttons like the transfer call button. Review collected by and hosted on G2.com.

It helps me to maximize my time when it comes to managing my time during phone calls and even when I'm doing BOH house activities. Review collected by and hosted on G2.com.

none so far, as is saw that it helps me a lot. Review collected by and hosted on G2.com.

It will allow us to know how many calls are waiting on the other line so that we can manage our call as part of that this is the tools where we can able to communicate with our customer and help them with their concerns. Review collected by and hosted on G2.com.

Ipscape is a good tools but somehow it has latency but still manageable. Review collected by and hosted on G2.com.

The most helpful about Ipscape is the reporting and also the recording is nice. It's very helpful for me especially when I am listening to the calls of the agents and my team Review collected by and hosted on G2.com.

There's nothing that I can think of. It really helps me a lot being a quality analyst. It easier to use and sort especially when I am listening to call recordings of my agents Review collected by and hosted on G2.com.

I can quickly see the pause reasons for everyone on the production floor. Also, I can immediately listen to calls for evaluating agents's performance on their calls. Review collected by and hosted on G2.com.

There are times that it is slow and will keep on loading. I will need to refresh the page to continue what I am doing. I hope this gets better as ipscape is a very convenient tool for my everyday tasks. Review collected by and hosted on G2.com.

the ipscape is very helful for me as a quality analyst becuse I can be able to listen to calls and export data. listening to calls is very important to I can give feedback to my team Review collected by and hosted on G2.com.

I can't think of any dislike about ipscape. since I used this tool everyday it really helps me a lot. I have never imagined not using this tool in the future. I really love this too Review collected by and hosted on G2.com.

It's very helpful because IpScape shows if our breaks and lunch are over, so we can be aware. It also helps us to lower our call handling time because we have visibility on how many minutes we are on call. Review collected by and hosted on G2.com.

Actually, we just have one dislike about IpScape and this is about the errors that we are encountering sometimes. But we only experience that once in a blue moon. Review collected by and hosted on G2.com.

i can quickly check and monitor the activities done by my agents as well as to listen to the agent's calls for evaluation of audits on a daily basis to also improve the agent's performance Review collected by and hosted on G2.com.

Sometimes it will just keep on loading and I would need to log off the tools and log back in and then go back from where I was doing. I hope this will get fixed. Review collected by and hosted on G2.com.

It is very helpful since we can able to see the queue and the time on how long we are speaking with the customer Review collected by and hosted on G2.com.

It is quite least helpful because of some error being encounter and the latency we have experience Review collected by and hosted on G2.com.

It's straightforward to navigate and very useful to a consumer and business. Review collected by and hosted on G2.com.

Sometimes it has delay but still manageable. Review collected by and hosted on G2.com.