Fin by Intercom Reviews & Product Details

It's my first time using Intercom in my current company and what I like the most is, you can navigate this tool easily, and you are able to use both chat and email in just one place. Review collected by and hosted on G2.com.

I don't see any other downside while using the intercom, aside from creating some Macro (Spiel). When an update happened last year, the ability to create a personalized macro was removed and I am not sure if that was being taken out by our company or the Intercom itself. Review collected by and hosted on G2.com.

I like Intercom for a few reasons. First, I find the interface extremely simple and intuitive, which makes communicating with customers easier and more efficient, even for our less educated employees. The real-time messaging feature between team members is incredibly helpful and allows for more direct communication. Nor can I forget the ability to create templates and quick links to our knowledge bases. Finally, the entire collection of endpoints for API and integration with other business tools is very useful. Review collected by and hosted on G2.com.

For me, one of the main disadvantages of Intercom is the cost. I believe that the price per user is too high, it would be great to put the whole team to work on it, but we have a very large commercial operation, putting all the SDRs, LDRs, TLs and EVs is not feasible for us, this is undoubtedly a limiting factor . Review collected by and hosted on G2.com.

Easy to integrate, address our product support needs Review collected by and hosted on G2.com.

The main product (chat support) is clean and easy

The "product tour" product can be complex to achieve, high learning curve Review collected by and hosted on G2.com.

The feature rich product and the best experience of those feature Review collected by and hosted on G2.com.

Pretty Expensive. Fortunately our requirements suffice the budget otherwise it would have been impossible to use it. Glad it was on our side Review collected by and hosted on G2.com.

I love their Chat box and how it integrates with everything Review collected by and hosted on G2.com.

It is highly priced for Indian based companies Review collected by and hosted on G2.com.

Intercom is my primary tool when responding to a chat/email. I can easily organize all the chats and emails. very user-friendly , it is better than using a typical email platform. Review collected by and hosted on G2.com.

When someone uses the @function and mentions you, it just shows under the mentioned category which I overlook sometimes. I think it could have been better if you will also add a pop-up notification function. Overall this is a very helpful communication tool for me. Review collected by and hosted on G2.com.

Flexability to tailor to our business needs Review collected by and hosted on G2.com.

Customer Support is very limited, the "per resolution" cost is high for a highly scaled solution, the implementation has been difficult (thus the problems with Customer Support) Review collected by and hosted on G2.com.

What I liked the most about Intercom was having macros added to the system, as this is the best tool I have been using, as it would make my job easier and faster, and if you are Review collected by and hosted on G2.com.

I cannot think of a downside to the intercom, as it is already perfect for me. I am only thinking of when you are set as away and reassign replies. Once the chatter chats again, it will be removed from your closed chat. And as well, the email is being sent right away, so if you need to change it, there's no undo, unlike with Yahoo. And have a grammar/spelling checker with the tool. Review collected by and hosted on G2.com.

It's helpful as a tool that allows,

Personalization: Intercom enables businesses to personalize their communication with customers, creating a more engaging and meaningful interaction.

Multichannel messaging: With Intercom, businesses can reach their customers through multiple channels, ensuring that they can communicate in the way that works best for each customer.

Customer insights: Intercom provides valuable insights into customer behavior and preferences, allowing businesses to better understand their customers and tailor their communication accordingly. Review collected by and hosted on G2.com.

Some of the unhelpful parts,

Cost: Intercom can be quite expensive, especially for smaller businesses or those with limited budgets.

Complexity: Intercom can be complex to set up and use, and some users may find the learning curve to be steep.

Limited integrations: While Intercom does offer a wide range of integrations, some users may find that it doesn't integrate with all the tools they need. Review collected by and hosted on G2.com.

The best I like about the intercom is the designation between teams and if the task would not be designated to your skill you may reassign it to the right team or department. Review collected by and hosted on G2.com.

I'm able to encounter an update on intercom then after that my name on the system automatically reset to default and i need to edit it again please ensure that when update happen it remains all the information and put it back to default. Review collected by and hosted on G2.com.