--- title: Fin Reviews meta_title: 2900+ Reviews from the Intercom Community meta_description: Read what the Intercom community has to say about different features, use cases, and pricing models. aggregate_rating: rating_value: 4.5 review_count: 3880 scale: '5' date_modified: '2026-07-12' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Fin Reviews **Vendor:** Intercom, Inc. **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.5/5.0 **Total Reviews:** 3,880 ## About Fin Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews. ## Fin Pros & Cons **What users like:** - Users find Fin to be **extremely helpful** , quickly resolving queries with reliable responses and a great user interface. (378 reviews) - Users appreciate the **ease of use** of Fin, praising its straightforward interface and quick accessibility to information. (356 reviews) - Users love Fin's **powerful query resolution** and fast scanning of Knowledge Base, emphasizing its ease of use and customization. (289 reviews) - Users value Fin's **efficiency in handling queries** , enabling seamless communication and significant time savings for support teams. (237 reviews) - Users highlight the **excellent customer support** from Intercom, appreciating quick responses and informative webinars. (226 reviews) - Users appreciate the **automation capabilities** of Fin, enhancing efficiency while managing a larger client base effectively. (222 reviews) - Time-saving (179 reviews) - Customer Satisfaction (172 reviews) - Intuitive (167 reviews) - Artificial Intelligence (164 reviews) **What users dislike:** - Users find Fin lacking in **essential features** , hindering effective communication and complicating troubleshooting processes. (135 reviews) - Users express concerns over **AI limitations** in Fin, citing issues with critical thinking and handling unique data formats. (117 reviews) - Users express frustration over **limited features** , especially in controlling conversations and understanding procedures effectively. (103 reviews) - Users experience a **steep learning curve** with Fin, requiring constant supervision and attention to understand its functionalities. (102 reviews) - Users express frustration with **poor customer support** , experiencing long response times and inadequate assistance from agents. (81 reviews) - Poor Understanding (81 reviews) - Complexity (80 reviews) - Users find the pricing of Fin to be **excessively high** , especially with numerous upsells that increase costs unexpectedly. (80 reviews) - Inadequate AI Features (79 reviews) - Inaccuracy (74 reviews) ## Fin Reviews ### 1. Fin AI **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2025 **What do you like best about Fin?** Fin AI has saved us a lot of time by its ability to respond to customer support messages. It is very easy to set up and has significantly reduced our workload. **What do you dislike about Fin?** Fin does have the ability to respond with incorrect information sometimes - which can lead to longer conversations with customers, having to advise them to ignore the incorrect information. This can be sorted by providing Fin with more information and/or topics to pass on to the support team **What problems is Fin solving and how is that benefiting you?** Reducing amount of customer support inquiries and obtaining more initial information from the customer - saving us time ### 2. Efficient Patient Communication, Needs Translation Tweaks **Rating:** 4.5/5.0 stars **Reviewed by:** Josefin A. **Reviewed Date:** September 22, 2025 **What do you like best about Fin?** I find Fin by Intercom incredibly beneficial for handling standard queries, saving us the effort of responding to routine questions. It's versatile with multiple scenarios and questions, which is a significant advantage for our communication processes. **What do you dislike about Fin?** I dislike the mixing of translations. **What problems is Fin solving and how is that benefiting you?** I find the product beneficial for handling common questions, reducing the need for manual responses and improving our support efficiency. ### 3. Excellent, innovate software **Rating:** 5.0/5.0 stars **Reviewed by:** Ross P. | Teacher Department Head (Holsworthy High School), Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2025 **What do you like best about Fin?** We use Intercom as our primary support modality which sees in excess of 500 conversations take place per day. Intercom is constantly evolving to better meet our needs and has scaled with us from 3 employees to 12. The ability to add extra features that allow us to manage workload at scale has been vital to the growth and success of our operations. The simpler, cheaper plans are great for small teams, while the more advanced plans have been critical as our team has grown. With Intercom, we have been able to manage the enormous scaling of our operation without overwhelming our support staff. The AI features recently introduced have been tremendously successful for us. Despite our enquiries often being complex, we were instantly able to achieve a 50% resolution rate, which has since grown to nearly 80%. Without this, we would have required an additional nine staff members, whose training would have resulted in poorer outcomes for our customers and enormous strain on our existing support team. Several rollouts of improved AI features have had a substantial and positive impact on our operations. When we have required support (which is infrequent) they have been quick to provide solid advice. **What do you dislike about Fin?** All of the features are great, really well thought out and easy to use. However, some of them are not utilised due to cost. The pay-per-send items, such as emails and other targeted initiatives, can become quite expensive given the number of clients exposed to the messaging. This has led us to rely on less efficient methods for sending mass emails. I would love to see packages that better accommodate our needs in this area. **What problems is Fin solving and how is that benefiting you?** Customers love interacting through the platform, which has greatly improved engagement and satisfaction. The AI features have been instrumental in preventing our support desk from becoming inundated, allowing us to handle queries efficiently without overburdening our team. The reporting tools provide clear visibility into the current workload and capacity of the team, making it easy to monitor performance and plan effectively. Additionally, tracking customer satisfaction and other key metrics is straightforward, enabling us to maintain high service standards. **Official Response from Kateryna Kharytonova:** > Thank you for sharing your positive experience with Intercom! We're glad to hear that the AI features and reporting tools have been beneficial for your team. We understand your concerns about the cost of certain features and will take this into consideration as we continue to enhance our offerings. ### 4. Fin Effectively Filters Guest Issues **Rating:** 5.0/5.0 stars **Reviewed by:** Maria M. | Customer care, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2025 **What do you like best about Fin?** Fin filters the guest issue, update the booking details in advance **What do you dislike about Fin?** Fin tend to close a ongoing conversation. **What problems is Fin solving and how is that benefiting you?** Fin by Intercom solves customer support inefficiencies by automating complex queries, reducing wait times, and improving resolution accuracy—benefiting businesses with faster service and reduced operational costs. ### 5. Helpful tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda M. | Quality control supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Fin?** Great AI agent, always helpful and on top of things to help your performance reach the next level; easy to customize and knows your routine, so it provides good feedback to improve automation. **What do you dislike about Fin?** Absolutely anything, super helpful to get work done. **What problems is Fin solving and how is that benefiting you?** Helpgin me type less my most frecquent outreach messages, easing my workload. ### 6. Satisfied with FIN support **Rating:** 4.5/5.0 stars **Reviewed by:** Mark M. | Support team leader, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Fin?** my team save lot of time replying to the vendors with easy topics **What do you dislike about Fin?** it's not 100 accurate in a few cases, so we need to train it frequntly but the response to the customers are already sent **What problems is Fin solving and how is that benefiting you?** time is gold, and it help us in saving time so we can focus on other tasks that require more attention ### 7. Fin is Powerful **Rating:** 5.0/5.0 stars **Reviewed by:** Luis C. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2025 **What do you like best about Fin?** Guidance is a big thing, I like we can twitch how he replies, when to handover and what information he need more context about. **What do you dislike about Fin?** There's nothing that we dislike yet, but I'd say the Help center connected to fin, we would like to have the option to connect a help center through a workflow or a brand through a workflow. **What problems is Fin solving and how is that benefiting you?** He's replying at the moment to simple questions that no human intervention is needed ### 8. Why I would recommend Fin AI **Rating:** 4.5/5.0 stars **Reviewed by:** Philip M. | Co-founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Fin?** Fin is easy to integrate/implement and work with. **What do you dislike about Fin?** A little expensive as compared to other customer support AIs **What problems is Fin solving and how is that benefiting you?** Fin is helping us reply to our customers very fast and give them the most accurate responses possible. It is also helping us save time and reduce manual processes. ### 9. The perfect solution for grow up companies **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2025 **What do you like best about Fin?** The best with intercom is how all tools complement each other. The support can easily include help center articles which are also reused by the AI chatbot which can help the support... Support knows what outbound communication customer have receive and cave the full context at hand. I've been using Intercom for almost 10 years now and it's been able to truly evolve while staying simple enough to use and integrate with other solutions. ANd while it's easy to use, you can push it really far building more complex treatment of your customer base. I personnaly really like the options I have to build a perfect onboarding to my product in the same system that handle the support. Couldn't ask for more. **What do you dislike about Fin?** I think the only downside is that Intercom is always pursuing innovation and some smaller features that would really help might be missing. And not only Intercom's issue, but AI chatbot are not that efficient for custom tailored/on order products. **What problems is Fin solving and how is that benefiting you?** We can keep lower level issues as conversation in chat and at the same time create tickets that will spark alerts to our development and production. The same way the visibility of the marketing and onboarding messages by the support also help removing redundant or useless communication. We also need to differentiate our communication to different customer type as they don't order the same products and don't expect the same thing, and intercom make this dead simple. ### 10. Support tool for IT admins to customize the platform, hoping for more features, better ticketing. **Rating:** 5.0/5.0 stars **Reviewed by:** Dejan M. | Team Lead Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2024 **What do you like best about Fin?** Intercom is ultimately the best support tool I have worked with (previously used Zendesk and Salesforce). It’s hard to give specific examples, but it’s the platform as a whole that makes it so easy to navigate through the entire help center and help desk. You can easily gain insight into your colleagues and their workload, and it offers a vast number of native features that customer service representatives would typically request. As an administrator, I’m a huge fan. We came from Salesforce, where every desired system change felt like a major operation requiring coding skills. Their entire focus on AI is also perfectly aligned with the direction we want to take with our help center. **What do you dislike about Fin?** I think Intercom has focused a bit too much on AI and other advanced features, which has caused them to overlook what I consider to be basic functionality. For example, you can send emails, but you can’t BCC. You can’t export a ticket in the same way as Zendesk, where you get all the data (images, internal notes) — instead, you only get plain text in a .txt file. You can’t create sub-bullet points. They don’t have internal checklists (I miss checklists like the ones in Trello). From my perspective, these are small features, but they are things you expect as a customer, especially when the system can already do 50% of these tasks. There are checklists, but only customer-facing ones. You can send emails but not BCC, and so on. Additionally, the ticketing system and merge function still need some work. It’s clear that Intercom was originally a chat tool that later expanded into email and ticketing, but they haven’t quite caught up. For example, our customers don’t receive a ticket number unless we enable the "send ticket status emails" option. It’s essential for customers to know their ticket number, but not necessarily to receive updates about every stage of the ticket. This forces us to send status emails just to ensure our customers have their ticket number. You also can’t change the subject line, which is a major inconvenience. This applies even when I contact Intercom support — all my inquiries are titled "speak to support," making it hard to navigate the ticket portal and the messenger bubble, especially if you have multiple ongoing conversations. Overall, these are features I miss and believe should be part of a system that already does so much. **What problems is Fin solving and how is that benefiting you?** Already described ### 11. Cup of cool water in the desert! **Rating:** 4.5/5.0 stars **Reviewed by:** Kerry W. | Founder & CEO, Grunt Software, LTD., Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Fin?** The fundamental drive of helping customers is embedded in the platform **What do you dislike about Fin?** It can be complicated and it requires a Ievel of homework. **What problems is Fin solving and how is that benefiting you?** 24/7 support for our users over 20 lanuages where the subject is quite complicated. ### 12. Saves hours of customer support reps time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Fin?** It is capable of addressing most of our product-related questions, which allows our team to focus on handling more important queries. It also helps us figure out what we don't have enough internal documentation on via the suggestions. Using it a lot for workflows **What do you dislike about Fin?** Sometimes can miss the context and be very literal; when there needs to be a change in our process, it's hard to keep track of all the documentation that needs to be updated **What problems is Fin solving and how is that benefiting you?** This tool has been instrumental in helping us streamline our inboxes, improve the management of customer communications, and efficiently handle a high volume of queries, even though our team is small. We are relying on it to handle a large number of queries that would otherwise eat a lot of the team's time ### 13. Helpful App **Rating:** 5.0/5.0 stars **Reviewed by:** Lola T. | Team lead/ Customer support, Food & Beverages, Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Fin?** Intercom is really easy to use ,I use it every day to stay connected with our customers, and it has all the features I need. I really like the feature where we can snooze the ticket if we don't want to close it, also like the feature where we can crete a back office ticket. Their support team has been super helpful too. **What do you dislike about Fin?** Honestly, there’s nothing I dislike about Intercom it works great for me. **What problems is Fin solving and how is that benefiting you?** It helps me keep all customer conversations in one place, making it easy to stay organized and respond quickly. I no longer have to juggle multiple tools or worry about missing messages. It’s been a huge time saver and allows me to provide better, faster support, which keeps my customers happy and coming back. I appreciate this app ### 14. Customer Success Agent working remotely from Sweden, supporting 5000 members solo. **Rating:** 5.0/5.0 stars **Reviewed by:** Niklas E. | Customer Success Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2024 **What do you like best about Fin?** I love how Intercom allows me to answer many questions fast using macros and other tools. I can work through 50 questions or even more within an hour! We are using a comprehensive Admin system for our service and I can easily tab between the Admin system and Intercom to pull data from one source to the next. **What do you dislike about Fin?** I don't dislike anything really. But I would like to have shortcuts to my Macros because I use them so much. Especially some particular ones like: Kind regards, Niklas If I could just set up a shortcut in Manage macros when I create my custom Macro I would be able to press CTRL + any key to access this particular Macro. **What problems is Fin solving and how is that benefiting you?** Intercom helps me solve our customer's problems fast en efficiently. When our customers have a problem then mainly write to us in a live chat or email. All messages come to us via Intercom and we answer there. ### 15. Exceptional Customer Service Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Shardul S. | Full Stack Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Fin?** The most helpful aspects about Intercom include macros, variables, searching (of old conversations), Intercom mobile app, notifications, and ability to see recent page views on your website of customers. **What do you dislike about Fin?** There is not much to dislike about Intercom. If I had to nitpick, it would be the UI can use slight improvements, which is very subjective in the first place. **What problems is Fin solving and how is that benefiting you?** 1. Macros are exceptional, because they make customer support - including technical support - blazingly fast with the ability to save commonly used/frequently asked questions as macros. 2. The mobile application and notifications make Intercom excellent for always being able to know when a customer requires assistance. ### 16. Account Locked **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Fin?** customer support is fast. Their AI Fin is helpful. I got locked out today and went to their homepage to contact them and asked for help. Fin the AI was helpful and was able to connect me with Tosha and helped me unlocked my account. **What do you dislike about Fin?** I have no negative feedback so far. the tool is great in managing my work. **What problems is Fin solving and how is that benefiting you?** I dont see a problem with Fin. the AI system is actually a great help instead of calling and waiting in the que. ### 17. Fin/AI **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Fin?** I appreciate how easy it is to implement Fin, even as a non-technical user. I also value the ability to rate its performance and receive ongoing suggestions for improvement. **What do you dislike about Fin?** It can struggle to distinguish between two help centers/groups - which confuses customers. **What problems is Fin solving and how is that benefiting you?** Fin helps reduce spam and fake customer conversations, allowing our agents to handle a higher percentage of meaningful, person-required interactions. Additionally it helps answer some tier 1 or basic questions - for our customers. ### 18. Helped us decrease the support workload a lot **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Fin?** The fact that most questions can be answered automatically, that it replies almost instantly and that the way it is designed allows to improve it. It's also quite easy to set up and we've been using it every day. It works very well with our regular support workflow **What do you dislike about Fin?** Sometimes I don't understand why the AI bot answer is the way it is **What problems is Fin solving and how is that benefiting you?** It solves the problem of support team workload (we don't have to hire additional people to handle the workload) ### 19. Reliable AI support that saves us time **Rating:** 4.5/5.0 stars **Reviewed by:** Abed T. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Fin?** Fin helps us to automate a large portion of support tickets with accurate, instant responses. It’s easy to set up, integrates smoothly with Intercom, and saves our team a lot of time. **What do you dislike about Fin?** It occasionally struggles with nuanced or unclear questions. We’d also like better analytics to understand where it needs improvement. **What problems is Fin solving and how is that benefiting you?** Fin is helping us reduce response times by automatically handling repetitive customer inquiries. It allows our support team to focus on complex cases while still maintaining fast, high-quality service 24/7. This has improved customer satisfaction and reduced workload. ### 20. Great product and a team that acts on customer feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Jamie S. | Customer Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Fin?** The product itself is intuitive and robust and the investment the company has put into its AI offering has really paid off. We've seen a massive improvement in the AI chatbot's answers which are now deflecting around 50% of our conversations and allowing our team to work on more complex issues. The tool integrates with a ton of other products and serves most of the needs we have at the moment. The Customer Support team, as well as our Relationship Manager, are excellent and always super helpful. **What do you dislike about Fin?** It's not great for small companies that have multiple products. We are a small support team that wants to be able to support two different customer bases using two different products on different domains in the same workspace, but we currently have to manage two workspaces for the same team. It's also pricey compared to other help desk software, especially since each add on tends be an additional cost. The pricing model is also not great for our business model as far as using the tool for multiple departments (Support, Marketing, and Sales)—if we used it for all three, we would blow out our budget in one of those departments since we have to choose either active users or people reached to be billed for. Because of that, we had to reduce the amount of outbound contacts we were making with Intercom and focus on using it solely as a Support tool. **What problems is Fin solving and how is that benefiting you?** Intercom's investment in improving automation—both to handle customer conversations and to make support processes less manual—is solving operational inefficiencies and making it so that we can help more customers as our company grows without having to hire more people to the Support team. ### 21. Intuitive, always evolving, and speedy support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Fin?** Intercom’s platform is a game-changer for managing customer and internal knowledge. Its intuitive interface makes creating and updating help articles a breeze, even for non-techies like me—navigation feels natural, and edits are quick. What I love most is how it’s always evolving; they roll out fresh features like AI enhancements that keep it ahead of the curve. The speedy support is another highlight—whenever I’ve hit a snag, their team responds fast with clear, actionable help. Organizing content into folders is seamless, turning chaos into a tidy knowledge hub. It’s not perfect—occasional glitches pop up—but they’re minor compared to the value it delivers. For a tool that blends usability with constant improvement, Intercom’s tough to beat. It’s become my go-to for keeping our team and customers in sync effortlessly. **What do you dislike about Fin?** While Intercom’s packed with features, it sometimes feels like overkill for my simpler needs, with bells and whistles I rarely touch—like advanced analytics clogging the interface. The robust toolset, though impressive, can overwhelm when I just want basic article management without sifting through extras like chatbot configs. It’s a bit like getting a Swiss Army knife when all I need is a sharp blade—powerful, but more than my day-to-day calls for. **What problems is Fin solving and how is that benefiting you?** Intercom tackles the chaos of scattered internal knowledge by centralizing it into an easy-to-navigate hub, saving me hours of digging for answers. It streamlines customer support with quick-access help articles and AI tools, cutting down on repetitive questions from my team and clients. The intuitive setup and speedy updates mean I can keep everything current and relevant, boosting my productivity and team alignment effortlessly. ### 22. A useful resource that helps me complete my daily work responsibilities. **Rating:** 5.0/5.0 stars **Reviewed by:** Stefano C. | Customer support agent, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Fin?** For me, the most beneficial feature is the easy way that I can create emails and chats to the different areas and people that I am constantly responsible for assisting. I work 5 days a week and have different interactions with customers every day, but this tool just makes it easier for me to provide good customer support, make it clear, and also for them to understand our way of communicating via emails or chats. **What do you dislike about Fin?** Perhaps one of the things that could be a problem for me is just the double chats and emails that I'm getting all the time, but at this point, I know how to deal with them and integrate them into the new ones with the clients and how professional I have to be, apply the knowledge that I have and provide the best for those situations. **What problems is Fin solving and how is that benefiting you?** It is an easy way to communicate and resolve any questions or doubts that we constantly get from our customers. It helps me to let them know all the details about it, for anything they need, or also to send documentation most easily. ### 23. Industry leader in chat support **Rating:** 4.5/5.0 stars **Reviewed by:** Emil K. | Director of Support, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Fin?** We are a business inteligence company and have been using Intercom for 7 years for B2B. And we love it! Especially in the last few years, Intercom has proven over and over again that they are a leader in taking advantage of tech innovations and using it to launch new features. The turnaround time is fast which allows them to be ahead of their competition. What I like about the tool the most: 1. Good UX that's easy to use by our reps 2. Lots of important features that every CS team needs like workflows, views, AI copilot, reports, API for building more custom reports, managers having a clear overview of all queues and rep statuses 3. AI Chatbot (Fin) which, after it's well set up, adds real value to the day to day work and saves a ton of time that reps can then invest in other more impactful areas. 4. Lots of options to customize the messenger popup, AI bot handoff steps, etc.. **What do you dislike about Fin?** When pushing custom properties into Intercom (like company or contact data), things can get messy really fast. When editing workflows, chat campaigns, or rules, there's no indicator if the selected property is a company or contact property, or any other type of property. This makes it very time consuming to set up and maintain automations and workflows. It also makes it harder to handoff admin responsibilities to another rep at the company. Whenever I asked for practical insight into how to set up workflows or the AI bot, the only resources I got access to were case studies or blog posts which don't talk about any specific ways how to set up e.g. the handoff sequence of Finbot. I'd love to learn more about how other companies solve some of the challenges we have, or have Intercom walk me through the setup. I eventually figured everything out but it'd help to have more guidance during the first steps of adoption. **What problems is Fin solving and how is that benefiting you?** Offering live assistance to our to help them adopt the product faster (it helps us fill the gaps in areas where PLG isn't working yet) **Official Response from Kateryna Kharytonova:** > Hi Emil, Kateryna here from the Customer Advocacy Team—thank you so much for the thoughtful feedback! I’m thrilled to hear how much value Intercom has brought to your team over the years, especially with features like Fin. I’m sorry to hear you’ve had challenges finding practical resources during setup. I reached out to our Academy team, and they recommended the following resources: 1. Intercom Academy: A great resource for courses on setting up Intercom, including Fin and Workflows. You might also find the AI-first Customer Support collection particularly helpful for diving deeper into AI-driven support strategies: - Getting started with Fin 2: https://academy.intercom.com/get-started-with-fin - Getting started with Knowledge Hub: https://academy.intercom.com/get-started-with-knowledge-hub - Workflows (intro): https://academy.intercom.com/workflows-101-1 - Workflows (advanced): https://academy.intercom.com/workflows-advanced 2. Help Center: You can find detailed articles, including templates and guides for setting up Workflows and automations: https://www.intercom.com/help/en/collections/9041301-ai-automation 3. YouTube: - Academy: https://www.youtube.com/playlist?list=PLlCIldMZCaFrq3CaBBhmEVeK0FOraa-dG - Fin AI Agent: https://www.youtube.com/playlist?list=PLlCIldMZCaFquNrEJ-8xXMJL4XObdKLhj We’re always working to improve our content. I hope these help, but please don’t hesitate to reach out to me at kateryna.kharytonova@intercom.io if you need further assistance. ### 24. clean, easy to use but not always so assertive **Rating:** 4.0/5.0 stars **Reviewed by:** Gelson K. | Customer Support Egineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Fin?** i use a lot the reformulate and the more friendly tone **What do you dislike about Fin?** I wouldn't say that I don't like it, but rather that I don't use it, which would be its other functions that don't seem to be so simple. **What problems is Fin solving and how is that benefiting you?** It helps me by saving me time in customer service, and makes me think less about when I need to change the tone of my sentence without losing its meaning. ### 25. Improved customer experience at the right price **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Fin?** Fin serves as multiple agents, answering 60% of our customer inquiries successfully, 24/7. **What do you dislike about Fin?** Albeit rarely, it does hallucinate occasionally **What problems is Fin solving and how is that benefiting you?** Fin allows us to handle customer inquiries 24/7 and saves our human agents the time they need to focus on customer needs. ### 26. Intercom is a great tool! **Rating:** 4.0/5.0 stars **Reviewed by:** Brenna S. | Senior Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Fin?** I think Intercom is very user friendly and has a lot of great tools as far as AI. You can really train the AI to answer a lot of in depth questions. Intercom Support is also very friendly and helpful. **What do you dislike about Fin?** I wish there was a way to create multiple folders within your inbox. I preferred their legacy reports over their update reports. I wish there was a way to auto close out email responses like out of office. **What problems is Fin solving and how is that benefiting you?** Intercom takes a significant amount of chats that would otherwise go to the Support team. We would likely have to triple the size of our team if we didn't have the AI bot. ### 27. Comprehensive, User & Agent Friendly, Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Setphanie A. | Outpatient Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2025 **What do you like best about Fin?** Intercom is a comprehensive solution for customer support for our clients, employees, and contractors. We have only been using this solution briefly; however, Intercom allowed us to consolidate online chat, SMS, phone, and email support in one place. Transistioning to a new system is always cumberson but the integration team is knowledgeable and has made this process less painful. **What do you dislike about Fin?** I would suggest a more detailed outline of the transition and setup process. **What problems is Fin solving and how is that benefiting you?** We currently use separate systems to handle chat, email, SMS , and phone. These systems do not speak to one another. Intercom has AI, additional macros, help center, and knowledge base that has been so easy to set up. ### 28. GAME-CHANGING **Rating:** 5.0/5.0 stars **Reviewed by:** Megan W. | Director of Clinician Support, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Fin?** The chat modality has been a game changer for our business, allowing us to provide near-instant support where previously we had been spread across multiple channels. We have been able to integrate several channels/apps that we use, which additionally helps with triaging feedback and customer concerns. The team orients to it quickly, and are able to move within it without too much confusion. We use it all day, every day, and it has been a game changer for our org. **What do you dislike about Fin?** There are some data limitations that affect us; it would be great if they could make that side of things more robust. **What problems is Fin solving and how is that benefiting you?** It used to take a solid amount of time to respond to issues that our users were having, because the team was spread so thin across so many platforms, and it was impossible to actually engage with each of those platforms completely. With Intercom, our turnaround time for providing support is MINUTES. It benefits both our team, and our customers, so we can continue to grow and provide the exceptional level of support we have been. ### 29. Connected, organized and customizable **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Fin?** I think the most helpful features of Intercom are its customizability - you can add personalized fast replies easily, labels, etc. It's very easy to use but it takes some time to learn all the features and how to get the best benefit. I like how you can organize inboxes which creates focus. I've been using Intercom as a customer support person daily as the main support tool. I've used Intercom chat and email support, Help Center and outgoing mails and what is great how everything connects together. You can easily send out Help Center articles in a chat or you see the HC pages the user has visited before they've entered the chat. **What do you dislike about Fin?** There are so many things in Intercom that it takes time to learn everything. But once you do, it's really good! **What problems is Fin solving and how is that benefiting you?** We use Intercom to help our users to report bugs, ask question, inform about new features, send surveys, etc. ### 30. Intercom is great but there's a paywall for a lot of stuff **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Fin?** We have used Intercom for the last six years and one thing I have noticed is that it rarely has issues. It's reliable and hasn't give us any major trouble in the last six years. When I joined the company, our Intercom was already setup so I could say how easy it is to implement and integrate. It is definitely easy to use though, everything you need to respond to customers and monitor your team's performance are readily available. We use it on a daily basis and all our support interactions (email, chat, fb) goes through Intercom. I loved how support was a few years back but now that they have implemented AI, it's kinda hard to get a live person. **What do you dislike about Fin?** While it's super stable and they usually add more stuff and entice you with it, there is always a paywall. You can get the good stuff only if you pay more. Still the basic version is good enough. **What problems is Fin solving and how is that benefiting you?** It help us easily manage our customer support interactions. Coaching is also done easy with the mentions and tagging systems they have in place. ### 31. I am having a blast **Rating:** 5.0/5.0 stars **Reviewed by:** Abdelrahman M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2025 **What do you like best about Fin?** 1- Their very generous startup tier. 2- Awesome support 3- The outbound tools are just amazing 4- Integrations with everywhere 5- Adding it to my backend was a pleasure, plug and play pretty much. 6- The team and I can't live without it anymore and use it primarely. **What do you dislike about Fin?** I wish there was an easier way for teams to collaborate on one ticket. We chat with each other via comments and it isn't as pleasent. For mobile view, I wasn't able to modify where the hovering badge was placed, and it covered a bottom nav bar we had. **What problems is Fin solving and how is that benefiting you?** We as a team of 3 are able to handle tons of chats, deliver user communication proactively and sometimes get help from Fin2 (a bit expensive but can help when the team is away) ### 32. Intercom - one of the best customer service softwares for handling customer inquiries **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Fin?** The most helpful part is having the ability to answer live-chats, emails, and tickets in the same place. It's very useful for reporting too - it gives you insights in how your team members are handling their workload and allows for adjustments were needed. There are a lot of functionalities that can greatly benefit a business in handling their customers - e.g. workflows to allow for automatizations, etc. **What do you dislike about Fin?** Least helpful would be the fact the servers can go down at any time and prevent us from being able to work - e.g. there was a recent event where the US servers were down and we were unable to work for a period of time, which can lead to a bigger backlog. However, I do appreciate how fast this was handled by Intercom's team. **What problems is Fin solving and how is that benefiting you?** Intercom is helping us have Help Desk page, where we get to publish articles that allow users to resolve their issues by themselves. Also, we're using intercom to handle all customer inquiries, which is beneficial for us - emails, in-app chats (not right now, but very soon), and tickets. ### 33. An excellent way to manage and communicate with your clients **Rating:** 5.0/5.0 stars **Reviewed by:** Scott U. | AI Strategy and Implementation, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2025 **What do you like best about Fin?** I love the various ways you can break down your different leads and users, ensuring that you're inputting then into the most relevant communication channel for the specific needs of your relationship with them **What do you dislike about Fin?** Intercom can take some time to learn how to use. As there's so much functionality, you need to be patient and take your time reading the documentation. **What problems is Fin solving and how is that benefiting you?** It's allowing us to communicate quickly with leads and users outside of the more formal, and often slower, email channel. ### 34. An All-in-One Customer Engagement Platform That Drives Results **Rating:** 5.0/5.0 stars **Reviewed by:** Nayana E. | Customer Success Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2025 **What do you like best about Fin?** Earlier we were using Excel sheet in which everything was a mess. Shifting to Intercom has been a game-changer for our team! —it’s a comprehensive customer engagement platform that has elevated how we connect with our customers. The combination of live chat, automated messaging, and a robust help center has helped us deliver personalized experiences at scale. **What do you dislike about Fin?** Price can be high for small team. It will be good if we can filter the tickets according to the user, when we go to ticket/web bugs/mobile bugs, sort option are newest/oldest/started etc and not based on users. **What problems is Fin solving and how is that benefiting you?** To take our support process to the next level. To send AI chat bot messages when we are away. To use our own voice of tone while sending messages Clear reports ### 35. Great Digital Companion with Helpful Conversation History Feature **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel O. | Customer Support Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Fin?** Definitely the option to go over previous conversations and provide answers to my questions based on them. **What do you dislike about Fin?** Nothing, it has been a great digital companion. **What problems is Fin solving and how is that benefiting you?** It has resolved over 15% of incoming conversations. ### 36. Easy to use way to manage customer experience **Rating:** 4.5/5.0 stars **Reviewed by:** Mindy F. | Head of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2025 **What do you like best about Fin?** It has been a great way for us to handle customer support inquiries, tickets, and support issues in an organized manner. Before we used Intercom, things would fall through the cracks as messaging came through email, Slack, and various other channels. This helps us organize requests and get them back to the client quickly. It was really easy to integrate it with Coda, Gmail and other platforms we use. **What do you dislike about Fin?** Customizing and setting up the automation involves a learning curve. Although it's a powerful tool, the setup process isn't quick. **What problems is Fin solving and how is that benefiting you?** It is helping us handle customer support inquiries from our customers. It helps us provide support our customers needs and allows us to assign them to the appropriate person to handle. This allows the customer to receive a response much faster than before. ### 37. A great tool for Knoweldge base searching **Rating:** 3.5/5.0 stars **Reviewed by:** Eric P. | Principal Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Fin?** speed, detail, and rapidly putting into human readable steps for taking action in intercom. It helps locate what i need to locate easily without having to wait on a human or calling in. **What do you dislike about Fin?** There are occassions (Billing help, etc.) that i would like a human involved, handling a billing or payment issue with a bot doesn't make me feel ok, so i would just say knowing when to escalate without me having to ask for escalation to a human. **What problems is Fin solving and how is that benefiting you?** accessing knoweldge base articles and getting help faster without human spend. **Official Response from Kateryna Kharytonova:** > Thanks for feedback on Fin! It sounds like our Fin Guidance feature should help here. Guidance allows you to set specific criteria for Fin to recognize sensitive issues and escalate to your team right away. More about this here. https://www.intercom.com/help/en/articles/10210126-provide-fin-ai-agent-with-specific-guidance Please reach out to our team via the Messenger or by emailing support@intercom.com if you’d like to chat further! ### 38. Why I Love Using Intercom at work **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Fin?** What I love most about Intercom is the flexibility it gives me to be creative when designing customer interactions and automation flows. It also provides a clear and organized overview of email templates and makes collecting NPS scores effortless, ensuring a structured and data-driven approach to customer feedback. At work, we rely on Intercom for Customer Support, handling all incoming messages daily. It integrates seamlessly with our CMS, making communication smooth and efficient. Plus, the implementation was incredibly easy, allowing us to get up and running in no time. **What do you dislike about Fin?** Some features are only available in higher-tier subscriptions, which can be limiting for smaller teams or businesses. **What problems is Fin solving and how is that benefiting you?** Intercom helps us streamline customer support by centralizing all conversations in one place, making it easy to manage and respond to inquiries efficiently. The automation features, like chatbots and workflows, reduce manual workload and ensure customers receive quick and accurate responses. It also provides a clear overview of email templates and simplifies collecting NPS scores, allowing us to gather valuable customer feedback effortlessly. The seamless integration with our CMS ensures a smooth workflow, and the easy implementation meant we could start using it right away without any hassle. Overall, Intercom saves us time, improves customer engagement, and enhances our support efficiency. ### 39. Easy to set up, optimize and use **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastián J. | Customer Success Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Fin?** Seamless setup, and ability to handle complex customer queries. I love it provides real-time suggestions and summaries. **What do you dislike about Fin?** occasional hallucinations in responses, and a lack of transparency in how Fin chooses or prioritizes knowledge base content. **What problems is Fin solving and how is that benefiting you?** Answering informative queries, ### 40. Fin helps us answer the FAQ right away **Rating:** 5.0/5.0 stars **Reviewed by:** Renz C. | Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Fin?** Customizable answers and always able to train AI for new answers **What do you dislike about Fin?** Timezones for support sometimes does not match mine so it takes a day for them to reply. **What problems is Fin solving and how is that benefiting you?** It benefits me by answering the FAQs fast ### 41. Love Fin by Intecom, so smart! **Rating:** 4.5/5.0 stars **Reviewed by:** Alyssa C. | Customer Support Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2025 **What do you like best about Fin?** I love the translation feature. Also, it categorizes tickets pretty intuitively. **What do you dislike about Fin?** Sometimes the translations don't always work, but when they do, it's incredibly helpful! **What problems is Fin solving and how is that benefiting you?** Having different inboxes and being able to collaborate with other co-workers through mentions is also helpful! ### 42. Learning more and more each day! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2025 **What do you like best about Fin?** I like how simple it is to train Fin on what the correct responses are for customers using guidance and snippets. I also like how intuitive the entire suite of Fin features are. Easy to locate what I'm looking for. **What do you dislike about Fin?** I don't like that there isn't a way for me to give feedback on the AI generated CX scores whether I agree with them or not. I also don't like that I cannot click into specific conversations when looking at the workflow path or the Fin performance page. **What problems is Fin solving and how is that benefiting you?** Fin is helping us reduce the volume of customers that get routed to actual agents. This frees up time for our agents to focus on more complex customer issues. Fin is also helping us see where we need to fill knowledge gaps in our customer help center. ### 43. Cannot imgaine where we are now without Fin **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy T. | Customer Experience and Platform Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2025 **What do you like best about Fin?** Fin is fast and has a 60% resolution rate for the questions it answers. It's easy to train and continue to improve its performance. **What do you dislike about Fin?** Not cheap at a dollar per resolution but the good thing is we won't get charged if a human is involved. **What problems is Fin solving and how is that benefiting you?** Fin has single-handedly help us double our growth. We have doubled our support query volume in 2025 compared to 2024 but we still manage to keep our team small. ### 44. Makes life easier! **Rating:** 4.0/5.0 stars **Reviewed by:** Caroline A. | Senior Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Fin?** It is quick to respond and for the most part, it is pretty accurate. With all AI, there is consistent growth **What do you dislike about Fin?** There is not much that I would change while using Fin!! **What problems is Fin solving and how is that benefiting you?** Fin is quick to provide feedback and designated the right team on the platform! ### 45. Scalable tool for giving in-context communication **Rating:** 4.0/5.0 stars **Reviewed by:** Thijs H. | Head of Implementation & Support, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2024 **What do you like best about Fin?** Outbound tooling that allows for direct 'in-context' communication. The possibilities to give your customer the context/support they need at the point where they need it, allows for a smooth and effortless experience for your end-user. In combination with the omni-support channels, I think it is a very complete product. **What do you dislike about Fin?** The combination of conversation and tickets is a bit strange, as they both seem to leverage the same underlying object. This causes some strange behavior at times in applying automations regarding SLAs or conversions. In the end this impacts in gaining proper insights in how we have performed. **What problems is Fin solving and how is that benefiting you?** A quick and direct way to communicate with our userbase. The barrier of reaching out to our users and getting proper responses have dropped significantly. In the end the conversational support model is adopted for our support services. Even though we're setting everything up around chatbots and AI, we know we can scale with Intercom and allow for in-context support and communication. ### 46. Versitile, Customizable, and Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Kennedy M. | Tech Support, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Fin?** Intercom is an extremely reliable software for chat, emails, and data collection. It has so many features, but is easy to use. I also appreciate the ease of access to Support when needed. **What do you dislike about Fin?** When viewing data, charts, stats, and other dashboards, it is often difficult to read. I prefer the former layout -- before the last update within the Reports tab. **What problems is Fin solving and how is that benefiting you?** Customer Support. When a client needs assistance, we are just a message away from assisting them. ### 47. Easy to use, powerful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Fin?** The integration with various tools is simple and efficient, allowing for quick customization and seamless flow with other platforms. The interface is intuitive, which reduces the team's adaptation time. **What do you dislike about Fin?** The main limitation is the customization of responses, which still depends on manual adjustments in specific cases. In addition, the control of context in long interactions can fail, requiring human intervention. **What problems is Fin solving and how is that benefiting you?** Fin by Intercom automates initial customer service, reducing the volume of manual tickets and average response time. This improves the efficiency of the support team, frees up resources for more complex cases, and maintains a fast and consistent user experience. ### 48. Great for Onboarding, But Reply Accuracy Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Fin?** Fin has been super helpful during the onboarding process for new employees in particular **What do you dislike about Fin?** It is difficult to trust all of the replies that come from Fin to be shared to our customers without extensive review **What problems is Fin solving and how is that benefiting you?** It is helping to utilize previous conversations and train new employees (even tenured employees). It has cut our onboarding efforts in half ### 49. Makes communication so much better! **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor G. | Accommodations & Client Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Fin?** Intercom streamlines my communications and follow-ups associated with a large portion of my job responsibilities! I love that I can essentially send emails via a chat box with clients and employees -- it makes support GREAT. **What do you dislike about Fin?** There really isn't anything that isn't helpful or that I dislike about Intercom! **What problems is Fin solving and how is that benefiting you?** Intercom streamlines my communication with employees and clients, as it relates to navigating my company's platform (Disclo), and makes our Help Desk work super efficiently as it can be accessed by more than one team member for visibility and individual conversations. ### 50. Fin has been Game changer in optimizing our customer support operatons **Rating:** 5.0/5.0 stars **Reviewed by:** Mahesh V. | Operations Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Fin?** The ability to train and give information using actions. **What do you dislike about Fin?** I think it's still in beginning stage in my opinion needs some improvements and also the Fin Tasks are still not available yet. **What problems is Fin solving and how is that benefiting you?** Fin is smart about giving informational based information if trained correctly and that's the best thing about it. ## Fin Discussions - [What is the best way to deal with emails sent to your personal email and getting into the help desk?](https://www.g2.com/discussions/what-is-the-best-way-to-deal-with-emails-sent-to-your-personal-email-and-getting-into-the-help-desk) - 1 comment, 3 upvotes - [While interaction can be audio visual emojies be developed](https://www.g2.com/discussions/15032-while-interaction-can-be-audio-visual-emojies-be-developed) - 2 comments, 2 upvotes - [How do you send e-mails and chat for a list of e-mails?](https://www.g2.com/discussions/how-do-you-send-e-mails-and-chat-for-a-list-of-e-mails) - 1 comment, 1 upvote - [Can you add a feature that lets users customize the notification sound for different inboxes?](https://www.g2.com/discussions/50600-can-you-add-a-feature-that-lets-users-customize-the-notification-sound-for-different-inboxes) - 1 comment, 1 upvote - [What's the best way to tag group audiences at once?](https://www.g2.com/discussions/50515-what-s-the-best-way-to-tag-group-audiences-at-once) - 1 comment, 1 upvote - [View Fin pricing details and edition comparison](https://www.g2.com/products/fin/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-07-12+13%3A09%3A51+-0500&secure%5Bsession_id%5D=8207b45a-1885-496c-b1ec-e43e1dfc9187&secure%5Btoken%5D=848b53be7113676ece40a5e089f41486592170e657f6c4ed0897aa88d044458d&format=llm_user) ## Fin Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Attio](https://www.g2.com/products/attio/reviews) - [Baremetrics](https://www.g2.com/products/baremetrics/reviews) - [Basecone](https://www.g2.com/products/basecone/reviews) - [Box](https://www.g2.com/products/box/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Canny](https://www.g2.com/products/canny/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Claude Code](https://www.g2.com/products/anthropic-claude-code/reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - [Crisp](https://www.g2.com/products/crisp/reviews) - [EVO~ERP](https://www.g2.com/products/evo-erp/reviews) - [Fullstory](https://www.g2.com/products/fullstory/reviews) - [Glide Classic](https://www.g2.com/products/glide-glide-classic/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Guru](https://www.g2.com/products/guru/reviews) - [Harvestr](https://www.g2.com/products/harvestr/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [IBM watsonx Orchestrate](https://www.g2.com/products/ibm-watsonx-orchestrate/reviews) - [incident.io](https://www.g2.com/products/incident-io/reviews) - [Instatus](https://www.g2.com/products/instatus/reviews) - [Jam.dev](https://www.g2.com/products/jam-dev/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Juicer](https://www.g2.com/products/juicer/reviews) - [Kissflow](https://www.g2.com/products/kissflow/reviews) - [Linear](https://www.g2.com/products/linear/reviews) - [Microsoft Copilot](https://www.g2.com/products/microsoft-copilot/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Productboard](https://www.g2.com/products/productboard/reviews) - [Reusely](https://www.g2.com/products/reusely/reviews) - [RingCentral Events](https://www.g2.com/products/ringcentral-events/reviews) - [SafetyCulture](https://www.g2.com/products/safetyculturehq/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SendSafely](https://www.g2.com/products/sendsafely/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopware](https://www.g2.com/products/shopware/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Stripe](https://www.g2.com/products/stripe-agentic-workflow-stripe/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) - [Sycamore](https://www.g2.com/products/sycamore/reviews) - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - [TVEyes](https://www.g2.com/products/tveyes/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho Mail](https://www.g2.com/products/zoho-mail/reviews) ## Fin Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Messenger** - Sequencing - AI - Live Chat - Customization Interface **User Analysis** - Survey Implementation - Data Analysis **Channels** - Multi-Channel Coverage - Open Listening **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Document Processing - Feedback Collection **Natural Language Interaction - Conversational Interface Agents ** - Natural Language Query Understanding - Multi-Turn Conversation Management - Voice & Text Interface Support **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Design** - Personalization - Inbound Identification - Regulatory Compliance **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Intent & Action Handling - Conversational Interface Agents ** - Data Retrieval from Connected Systems - Intent Recognition & Mapping - Action & Workflow Triggering **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Context & Personalization - Conversational Interface Agents ** - Conversation Context Persistence - User Identity & Permission Awareness **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Platform Basics - Digital Adoption Platform** - Integration - Communications **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Enterprise Integration & Deployment - Conversational Interface Agents ** - Enterprise Application Integrations - Security & Access Controls **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Analytics - Digital Adoption Platform** - Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Fin Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,843 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,647 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews)