Fin by Intercom Reviews & Product Details

Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Zendesk, Salesforce, and HubSpot—no migration required. - Affordable at scale with pricing starting at just $0.99 per resolution. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability—reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by the patented Fin AI Engine™, a proprietary system purpose-built for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. - Ranked #1 AI Agent on G2, with the highest number of reviews.

Product Website

Seller

Intercom, Inc.

Discussions

Fin by Intercom Community

Languages Supported

Arabic, Bengali, Bosnian, Bulgarian, Catalan, Czech, Danish, German, Greek, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Mongolian, Norwegian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, Serbian, Swedish, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional)

Overview by

Sergio Lee

Pricing

Pricing provided by Fin by Intercom.

Fin with your current helpdesk

$0.99

1 Outcome

View More Pricing Information

Fin by Intercom Integrations

(50)

Verified by Fin by Intercom

Fin by Intercom AI Agent Performance

Explore real-world performance insights that show how Fin by Intercom's agentic features compare to AI agents with similar capabilities.

Overall

-7 below category avg

Pros

Cons

65% Response Accuracy

View AI Agent Performance Report

Fin by Intercom Media

Fin delivers the best conversational support experience to your customers.

Monitor, analyze, and optimize Fin by spotting trends, filling content gaps, and fixing quality issues topic by topic.

Customize Fin's tone of voice, teach it your support knowledge and policies, and configure how it handles complex tasks in over 45 languages.

Test answers, review the sources and settings that shape them, and get tailored recommendations to optimize performance.

From email and live chat to phone, SMS, and social—Fin can answer any question, across any channel, any time.

Official Downloads

(5)

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2025 Customer Service Transformation Kit

How Customer Service Metrics Are Evolving in the Age of AI

G2 reviews are authentic and verified.

Here's how.

Sathya N.

Customer Success Lead

Computer Software

Mid-Market (51-1000 emp.)

3/14/2023

"Instant tool to offer support"

4/5

What do you like best about Fin by Intercom?

The options to share articles, documents, images or any files Review collected by and hosted on G2.com.

What do you dislike about Fin by Intercom?

The new UI and missing options that were available before the UI change Review collected by and hosted on G2.com.

Verified User in Package/Freight Delivery

Mid-Market (51-1000 emp.)

8/4/2021

"It's comfortable platfrom for our work!"

5/5

What do you like best about Fin by Intercom?

Easy to integrate and implement with other products. Also, there are a lot of functions we can use. At least, we always can get dozens of statistics and work with dashboards. It's easy to use and we do it every day. Sometimes we have troubles, but customer support always helps us. Review collected by and hosted on G2.com.

What do you dislike about Fin by Intercom?

Sometimes it takes too long to open pages on the intercom. Review collected by and hosted on G2.com.

Response from Eabha O'Sullivan of Fin by Intercom

edit

Thanks for taking the time to leave Intercom a review and letting us know that saves replies and macros are a good feature.

I'm sorry that you find it too long to log into Intercom, thanks for the feedback around this. I will let the product team know as we are looking for ways to improve.

Thanks,

Eabha (Customer Engagement)

Verified User in Human Resources

Small-Business (50 or fewer emp.)

12/26/2023

"Great tool"

5/5

What do you like best about Fin by Intercom?

segmentation of data and targerting audiences with the chat bot Review collected by and hosted on G2.com.

What do you dislike about Fin by Intercom?

a few things compared to zendesk not possible to access the code of the help center or not possible to follow articles, no integrated community forum but I'm new to intercom so lets see... Review collected by and hosted on G2.com.

Eben M.

Customer Lead

Enterprise (> 1000 emp.)

7/25/2023

"Powerful and wide-ranging communication platform"

4.5/5

What do you like best about Fin by Intercom?

The most useful thing about Intercom is the ability to sync in user and company data from our product's database, especially the options for creating customized data attributes. This means we can tailor communications to users based on their subscription, location and usage. Review collected by and hosted on G2.com.

What do you dislike about Fin by Intercom?

The email and message builders are not always the easiest to understand and use. In particular the in-app messaging options are unclear when it comes to telling you how and when the message will appear, and once your message is live the metrics are hard to understand. Review collected by and hosted on G2.com.

Patricia C.

Mid-Market (51-1000 emp.)

5/12/2023

"Amazing Intercom"

5/5

What do you like best about Fin by Intercom?

Intercom is a very user friendly user application. It is straightforward to navigate. It allows me to build a good relationship with the customers. This feature also allows me to access saved responses like macros. It makes my work easier. Review collected by and hosted on G2.com.

What do you dislike about Fin by Intercom?

What is there to dislike in this tool since it is a very user-friendly application? It also allows me to maximize my time in handling chats and emails. This is something that innovation is about! Review collected by and hosted on G2.com.

Ethan M.

Small-Business (50 or fewer emp.)

9/25/2023

"Solid all-in-one platform"

4.5/5

What do you like best about Fin by Intercom?

Intercom allows our help center and support team work seamlessly. Having multiple communication channels in a central location is invaluable, and the Intercom support team is always ready to help. Integration and implementation was easy. Review collected by and hosted on G2.com.

What do you dislike about Fin by Intercom?

Honestly, I don't have any strong dislikes. Review collected by and hosted on G2.com.

Riya C.

Mid-Market (51-1000 emp.)

9/29/2023

"Best for Customer service"

4.5/5

What do you like best about Fin by Intercom?

It is very East to use

we use it very frequently more like regularly

i am using it for customer support

it was very easy to intergrate with Zendesk

and lastly easy to implement Review collected by and hosted on G2.com.

What do you dislike about Fin by Intercom?

i am not facing any issue with intercom. Review collected by and hosted on G2.com.

Michael D.

Mid-Market (51-1000 emp.)

8/29/2023

"Usage of intercom"

4.5/5

What do you like best about Fin by Intercom?

Easy to use when doing interactions with clients.

It's so fun using and easy to use Intercom! And we're proud to provide our customers with such an enjoyable and easy-to-use product. Review collected by and hosted on G2.com.

What do you dislike about Fin by Intercom?

Sometimes, It's a bit laggy maybe on an internet connection but it's all good. I will make sure to have a stable internet connection for a better and smooth experience. Review collected by and hosted on G2.com.

Joel L.

Mid-Market (51-1000 emp.)

10/12/2023

"Macros are tailor fit to every customers inquiry"

5/5

What do you like best about Fin by Intercom?

Macros are extremely useful because they are programmed to provide what the client requires rather than just a response. Review collected by and hosted on G2.com.

What do you dislike about Fin by Intercom?

closing conversation as duplicate content will send out surveys Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

8/7/2023

"very useful and easy to respond quick to customers"

5/5

What do you like best about Fin by Intercom?

quick, easy and efficient. I like that I can easily find macros and articles to send to my customers. I also like the gifs and emojis, which makes the conversation more friendly (we aim at a friendly customer service) Review collected by and hosted on G2.com.

What do you dislike about Fin by Intercom?

in the tool we were using before, we could preview what our customer was typing before he hit Send. In that way we were able to read the question he was writing and get an answer ready to reply even faster! I would like to still be able to see it. (not the other way around though) Review collected by and hosted on G2.com.