How would you rate your experience with Fin by Intercom?
Complete Support package. Options to store and manage help articles, usage of AI to manage support etc Review collected by and hosted on G2.com.
More reports and reporting options would be great, especially in the AI sections Review collected by and hosted on G2.com.
- Tabs on the left hand side of the screen, making the emails and other settings easily to be located.
- Once you open a chat and email, the person can easily be identified by their name on the top of the screen and their qualification at the right side of the screen. Review collected by and hosted on G2.com.
When the old interface of intercom was change to a newer version, some of he information given by the person who's reaching out is cannot be seen, i.e. Booking numbers, reason why they were reaching out and etc. Review collected by and hosted on G2.com.
- The good thing about Intercom is that you will never have to manually compose an email, thanks to those pre-written templates that will make the task simple.
- Intercom offers an automated customer support speed and scale unlike anything else; by using automated chatbots, it will relieve our crew of routine inquiries. Review collected by and hosted on G2.com.
- Sometimes, there's too much loading time when sending responses, not sure if it's due to the internet provider or perhaps because of too many users using the software at the same time. Review collected by and hosted on G2.com.
Intercom is fast, intuitive and contains everything to give the best customer experience.
With the easy-to-set-up bots, we have drastically lowered our inefficient conversations and can now right to the point with the correct data. The messenger contains everything our customers need, including a knowledge base straight out of the messenger.
And if you don't know how something works Intercom's own knowledge base is extensive and their support team is the best. I think I am not the first to copy their macros 😉.
Ow, and did I tell you can send gif's 🤩. Review collected by and hosted on G2.com.
You need to pay for each part you use, so if you need a lot of features upgrade your credit card.
Would be nice to have a little bit faster reaction times on support, but nothing that is annoying. Most of the time I have a reaction within 24 hours. Review collected by and hosted on G2.com.
I love that Intercom plugs into our user events for our platform. I can easily see what the user has been doing and which pages they've visited. We use another support tool for another set of customers, and while it's functionality is vastly customizable, Intercom makes it so easy to provide good support. Review collected by and hosted on G2.com.
Reporting in Intercom has had some recent improvements, but creating custom reports feels a little limited when trying to slice data.
I also wish there were a way to search user events to avoid scrolling. We have other tools to view user events, but it's nice to have it right in Intercom. Review collected by and hosted on G2.com.
Using it was very easy after implementation. Review collected by and hosted on G2.com.
Increase in pricing, each feature is paid. Customer support is not quick and can not expect a resolution Review collected by and hosted on G2.com.
Hi there,
Darragh here - I'm CTO at Intercom, and have taken on responsibility for pricing. I’d like to learn a little bit more, and see how I can potentially support you better as a customer. Please contact me at darragh@intercom.io.
We’ve been actively overhauling our entire approach to pricing, packaging and selling, and at the core of it, is a focus on actual value and usage - it’s likely you are on some old model - I’d love to validate whether our new approach might make things much better for you?
It's really easy to use and understand. The platform is really straightforward and it doesn't take you long to understand all the tools offered. Review collected by and hosted on G2.com.
There are a couple of features that should be included that similar software has. Also, the search conversations function could be improved. Review collected by and hosted on G2.com.
My issues was resolve very timely and I get to communicate faster and eassier to someone I need to talk to urgently regarding my issue. Review collected by and hosted on G2.com.
When there is a high volume of inquiries the system will automatically lag and you will unable to close or send yoru message on time. Review collected by and hosted on G2.com.
I love the bot reply and the saved messages. I also love that i can assign messages to coworkers very easily. If a coworker needs assistance with a message i can easily access their inbox and help them rather than going back and forth. I enjoy the round robin because no one gets flooded with messages. Review collected by and hosted on G2.com.
The only downside is sometimes the auto replies are incorrect. Review collected by and hosted on G2.com.
I have been using Intercom for more than a year and excellence to everyone who started this tool to make people's lives easier. Easy to navigate, very user-friendly that even people who use this for the first time will not have a difficult time navigating everything. No need for a specific training. Terrific tool! Review collected by and hosted on G2.com.
I just had a bit of a strenous time finding where to add another email address where I can forward an email. This feedback is for the latest version of Intercom. But over time, I was able to find where I can do such. Review collected by and hosted on G2.com.
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What is the best way to deal with emails sent to your personal email and getting into the help desk?
While interaction can be audio visual emojies be developed
Pricing provided by Fin by Intercom.
