Fin by Intercom Reviews & Product Details

Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Zendesk, Salesforce, and HubSpot—no migration required. - Affordable at scale with pricing starting at just $0.99 per resolution. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability—reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by the patented Fin AI Engine™, a proprietary system purpose-built for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. - Ranked #1 AI Agent on G2, with the highest number of reviews.

Product Website

Seller

Intercom, Inc.

Discussions

Fin by Intercom Community

Languages Supported

Arabic, Bengali, Bosnian, Bulgarian, Catalan, Czech, Danish, German, Greek, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Mongolian, Norwegian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, Serbian, Swedish, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional)

Overview by

Sergio Lee

Pricing

Pricing provided by Fin by Intercom.

Fin with your current helpdesk

$0.99

1 Outcome

View More Pricing Information

Fin by Intercom Integrations

(50)

Verified by Fin by Intercom

Fin by Intercom AI Agent Performance

Explore real-world performance insights that show how Fin by Intercom's agentic features compare to AI agents with similar capabilities.

Overall

-7 below category avg

Pros

Cons

65% Response Accuracy

View AI Agent Performance Report

Fin by Intercom Media

Fin delivers the best conversational support experience to your customers.

Monitor, analyze, and optimize Fin by spotting trends, filling content gaps, and fixing quality issues topic by topic.

Customize Fin's tone of voice, teach it your support knowledge and policies, and configure how it handles complex tasks in over 45 languages.

Test answers, review the sources and settings that shape them, and get tailored recommendations to optimize performance.

From email and live chat to phone, SMS, and social—Fin can answer any question, across any channel, any time.

Official Downloads

(5)

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2025 Customer Service Transformation Kit

How Customer Service Metrics Are Evolving in the Age of AI

G2 reviews are authentic and verified.

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Mateus P.

Redator de marketing

Small-Business (50 or fewer emp.)

7/31/2023

"Complicated platform to use"

2.5/5

What do you like best about Fin by Intercom?

The centralization of user communication

The possibilities of sending different types of messages and interacting with customers through various formats, such as chats, emails, posts, and similar.

The organization of data and information. Review collected by and hosted on G2.com.

What do you dislike about Fin by Intercom?

I find the platform somewhat unintuitive at times, which requires more time to perform simple operations, such as database segmentation and email scheduling.

Additionally, there is difficulty in opening support tickets and the platform frequently presents bugs. Review collected by and hosted on G2.com.

Response from Kate Sugrue of Fin by Intercom

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Hello Mateus,

Thank you for taking the time to leave us this review! I'm glad to know that Intercom is helping you centralize communication with your customers and provide support to users across various channels.

It's really interesting to know that you find our interface somewhat unintuitive at times, as we usually hear the opposite! The same goes for the issue of bugs. I will pass this information on to the responsible teams internally so they can investigate further.

We have good news about our ticketing features - I can't spoil the surprise, but keep an eye out for new features soon.

Thank you again,

Kate (Intercom - Customer Advocacy)

Kate C.

Client Experience Manager

Mid-Market (51-1000 emp.)

8/14/2023

"Great Customer Service Tool!"

5/5

What do you like best about Fin by Intercom?

Such an easy way for us to respond to customers in a timely manner - like that it tracks the average response time and tells the clients so that they can see how likely they are to get a response soon! Review collected by and hosted on G2.com.

What do you dislike about Fin by Intercom?

I don't have any complaints - it does exactly what it says and really well! Review collected by and hosted on G2.com.

Ismael N.

Small-Business (50 or fewer emp.)

8/28/2023

"Best tools for almost everything"

5/5

What do you like best about Fin by Intercom?

They have a thing for almost everything you need. When you need something, it's almost certain that they already have it, it's simple, and will be set up with few clicks. Their customer experience is amazing, it's very self-service, and all types of information are available anywhere you need. Review collected by and hosted on G2.com.

What do you dislike about Fin by Intercom?

Unfortunately, the excellence is charged accordingly. It is one of the most expensive softwares you will pay for. It could be a little less, specially if you're in a country where your currency is lower than theirs. Review collected by and hosted on G2.com.

Rahul M.

Small-Business (50 or fewer emp.)

3/11/2024

"It is very easy to navigate"

5/5

What do you like best about Fin by Intercom?

Navigation, ease of use, and accessibility. Review collected by and hosted on G2.com.

What do you dislike about Fin by Intercom?

There is nothing I dislike in particular. Review collected by and hosted on G2.com.

Response from Kateryna Kharytonova of Fin by Intercom

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Thank you for the positive feedback on Intercom's navigation and ease of use. We're thrilled to hear that it's meeting your needs!

Nicholas S.

Mid-Market (51-1000 emp.)

8/28/2023

"Review of Intercom's Customer Support & Help Center"

4/5

What do you like best about Fin by Intercom?

The Help Center. I "manage" the collection of articles that our company has written for our Help Center and I've been able to pour over the available customization options, and I've thoroughly enjoyed the using the platform. Review collected by and hosted on G2.com.

What do you dislike about Fin by Intercom?

I wish there were more customization options available in the Help Center. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

11/28/2023

"Intercom has been great for our company"

4/5

What do you like best about Fin by Intercom?

I think Finn AI and Articles have truly helped my business. Review collected by and hosted on G2.com.

What do you dislike about Fin by Intercom?

I'm not a huge fan of the lack of customisability in the live chat function. I would hope there is more opportunity for branding. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

4/9/2024

"Product Experience Lead"

3/5

What do you like best about Fin by Intercom?

To have all in one platform and the way we can use among teams inside Company. Review collected by and hosted on G2.com.

What do you dislike about Fin by Intercom?

Some extra paid features that would be nice to have onboard. Review collected by and hosted on G2.com.

Response from Kateryna Kharytonova of Fin by Intercom

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Hi there,

Darragh here - I'm CTO at Intercom, and have taken on responsibility for pricing. I’d like to learn a little bit more, and see how I can potentially support you better as a customer. Please contact me at darragh@intercom.io.

We’ve been actively overhauling our entire approach to pricing, packaging and selling, and at the core of it, is a focus on actual value and usage - it’s likely you are on some old model - I’d love to validate whether our new approach might make things much better for you?

Alejandra P.

Director, Brand Communications & Development Marketing

Mid-Market (51-1000 emp.)

6/16/2023

"Intercom increases sales capacity on our servers"

4.5/5

What do you like best about Fin by Intercom?

We like the novelty of the bots feature and have therefore elaborated customized walks in order to guide candidates through a traverse in case our assistants are not free. On the other hand, we have been informed about the use of these automatics for users who are in activity, however, we have not yet gone there. The use of the cell phone is convenient and, although it requires some adaptations, it makes conversation with clients possible at all times during the day, however, it does require a computer. Review collected by and hosted on G2.com.

What do you dislike about Fin by Intercom?

Bot operating by default should assist users in performing their tasks more efficiently: no alterations, only requests contact information and thus has a perception with the customer by the user. Integration with LinkedIn's API system to facilitate personalization of the conversation and provide suggestions. I think the new interface/ux was a step backwards and I like the previous look and feel better. Review collected by and hosted on G2.com.

What problems is Fin by Intercom solving and how is that benefiting you?

We will use the Intercom system in order to encourage new users to join and, in addition, recurring users to join through a mix of automated communications and like-minded customer routing arrangements to stay on top of all opportunities. Also, as guests return to our space, we can use rules-based incentives to drive them to convert to inquiries or trials. We enjoy the ability to quickly send out information on the ways we use the application or various different platforms to execute campaigns and educate on different methods to get accepted. Review collected by and hosted on G2.com.

GHAZAL O.

Assistant Project Manager

Mid-Market (51-1000 emp.)

6/15/2023

"Experience live communication software at its best with Intercom"

4.5/5

What do you like best about Fin by Intercom?

I love the versatility and scalability of Intercom. It's easy to set up with integrations for popular services like Zapier, Slack and Driftbot. The customer service is top notch, with quick responses delivered directly through your messaging, providing an immediate resolution whenever possible. With far lower costs than most competitors on the market, yet still offering excellent features such as a HIPAA compliant mobile app, 24/7 live chat support or website customisation, it's easy to see why so many businesses choose this platform for their online conversations. Plus, its great pricing structure allows businesses large and small to access these amazing benefits without breaking a sweat. Review collected by and hosted on G2.com.

What do you dislike about Fin by Intercom?

I dislike the slow loading time and limited customisation options of the Intercom panel. Although it shows a numerical indicator of how far it is from loading, this can take some time depending on your internet speed. Also, compared to what was offered before an update, there should be more background customisation options than just two colours for users to choose from. Review collected by and hosted on G2.com.

Mark Bryan R.

Technical Advisor

Enterprise (> 1000 emp.)

5/10/2023

"Intercom gives you an option to communicate whether email or by chatting."

5/5

What do you like best about Fin by Intercom?

It's fast, versatile and straight forward. Creating your own macro makes it easy for you to constuct replies which you often use without having to copy it from another platform and paste it to your Intercom. Review collected by and hosted on G2.com.

What do you dislike about Fin by Intercom?

I feel like it tends to show some delay during a specific time of the day like for me, it happens right around 9:000 AM aest. Probably a lot users like me are working on our Intercoms during that time. Review collected by and hosted on G2.com.

What problems is Fin by Intercom solving and how is that benefiting you?

Communicating with our customers through email or chat. Intercom saves time for a lot of customers for us. The fact that it offers an option to snooze the chat or email without needing for them to call and the convenience of it being asynchronous gives us opportunity to deal with more customers at once. Review collected by and hosted on G2.com.