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InterAction+ Reviews & Product Details

Verified User in Law Practice
UL
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about InterAction+?

InterAction is a helpful relationship management tool to stay organized and on top of who knows whom in the legal industry. It is fairly straightforward and easy to use. Review collected by and hosted on G2.com.

What do you dislike about InterAction+?

I do not have any strong negative feelings or dislikes of the software. I used it sparingly in my business development role and it served its purpose. I used it as a reference several times per year as needed for various projects. Review collected by and hosted on G2.com.

What problems is InterAction+ solving and how is that benefiting you?

InterAction allowed our law firm to keep up with the various relationships amongst lawyers and other business professionals involved with our law firm. For example, it allowed me to look up a particular lawyer in the system and see who their professional contacts were. Review collected by and hosted on G2.com.

InterAction+ Overview

What is InterAction+?

LexisNexis® InterAction® empowers your team to leverage firm-wide client and relationship intelligence to discover new revenue opportunities, standout from the competition, and enhance client relationships. Capable of capturing and analyzing data, identifying patterns, and providing valuable insights, InterAction is an essential tool for your firm's growth. We partner with you every step of the way, offering the solutions and support you need to stay competitive as your business continues to evolve.

InterAction+ Details
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Product Description

InterAction® is a Relationship Intelligence solution for Legal and Professional Services firms


Seller Details
Year Founded
1970
HQ Location
New York
Twitter
@NexisSolutions
1,288 Twitter followers
LinkedIn® Page
www.linkedin.com
10,492 employees on LinkedIn®
Description

LexisNexis Legal & Professional is a global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world.


NL
Overview Provided by:

Recent InterAction+ Reviews

Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Generally very happy but there is always room for improvement"
The support team, both our account manager and technical support are always really nice, resourceful and helpful
Verified User
U
Verified UserEnterprise (> 1000 emp.)
3.5 out of 5
"Helpful CRM tool for the legal industry"
InterAction is a helpful relationship management tool to stay organized and on top of who knows whom in the legal industry. It is fairly straightfo...
Verified User
U
Verified UserEnterprise (> 1000 emp.)
2.0 out of 5
"archaic, needs some revamping"
the web client is relatively simple, which I like
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InterAction+ Media

InterAction+ Demo - Client insights module
Client insight module
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16 out of 17 Total Reviews for InterAction+

3.7 out of 5
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Overall Review Sentiment for InterAction+Question

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Legal Services
AL
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about InterAction+?

The support team, both our account manager and technical support are always really nice, resourceful and helpful Review collected by and hosted on G2.com.

What do you dislike about InterAction+?

New products are expensive and certain features and parts of the system sometimes do not work well/are frustrating or our of date Review collected by and hosted on G2.com.

What problems is InterAction+ solving and how is that benefiting you?

Drive and coordinate BD efforts. Encourage collaboration and cross-selling while increasing transparency. Identify new growth opportunities.

With the help of the support team we have recently produced an incredibly useful series of BD dashboards. These, if used correctly, will definitely drive productivity. Review collected by and hosted on G2.com.

Verified User in Accounting
UA
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about InterAction+?

Once familiar with the product InterAction is fairly easy to use, especially for opportunity management (which is the bulk of what I use the product for). It is effective for pipeline and sales management and overall CRM. Review collected by and hosted on G2.com.

What do you dislike about InterAction+?

Like any CRM system, InterAction is only as good as the information that has been entered and updated by the opportunity managers. I have found it a bit less user friendly for contact and activity management, however, I do not regularly use that feature so I need to relearn ever time I use it. Additionally in order to get the most out of the information, you really need to know how to use the reporting tools well. Review collected by and hosted on G2.com.

What problems is InterAction+ solving and how is that benefiting you?

CRM - sales and pipeline tracking - insights into forecasts. When used correctly, InterAction provides great insights into our pipeline and future sales. Review collected by and hosted on G2.com.

Verified User in Law Practice
UL
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about InterAction+?

the web client is relatively simple, which I like Review collected by and hosted on G2.com.

What do you dislike about InterAction+?

the windows client is very old looking and the UI is not that great Review collected by and hosted on G2.com.

What problems is InterAction+ solving and how is that benefiting you?

marketing strategy, contact maintenance Review collected by and hosted on G2.com.

Verified User in Management Consulting
AM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about InterAction+?

Streamlined interface for contact management Review collected by and hosted on G2.com.

What do you dislike about InterAction+?

Not a lot of customization options available, everything costs extra, search function is limited especially for tracking updates. Also, support is not very helpful. Review collected by and hosted on G2.com.

Recommendations to others considering InterAction+:

have a plan in mind of how you want to organize your data before getting in to IA Review collected by and hosted on G2.com.

What problems is InterAction+ solving and how is that benefiting you?

Business development support, leads tracking, contact organization and maintenance Review collected by and hosted on G2.com.

Verified User in Think Tanks
AT
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about InterAction+?

That’s it’s highly Customizable. We track our entire network. Review collected by and hosted on G2.com.

What do you dislike about InterAction+?

If you’re not a big company you don’t always get support fast Review collected by and hosted on G2.com.

What problems is InterAction+ solving and how is that benefiting you?

Were able to check people in at events. Able to track our entire network in this database Review collected by and hosted on G2.com.

Olivia K.
OK
Adoption Plan Coordinator
Law Practice
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about InterAction+?

My office has used Lexis for confidential searches and it's ease of use is what keeps us renewing Review collected by and hosted on G2.com.

What do you dislike about InterAction+?

The website could be updated, it is semi basic and I think they could update it to suit the times. Review collected by and hosted on G2.com.

What problems is InterAction+ solving and how is that benefiting you?

It makes it easy to get ahold of people and verify identities. Review collected by and hosted on G2.com.

Verified User in Law Practice
UL
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about InterAction+?

In terms of a database it's relatively easy to use. Review collected by and hosted on G2.com.

What do you dislike about InterAction+?

I guess the whole concept feels a little bit outdated with the advent of LinkedIn. Admittedly not all contacts use LinkedIn, or are slow to update their work history. However it does seem weird that there is software to manage law firm contacts when, in practice, LinkedIn has most of that information already.

Another minor pet peeve, and it might just be my firm's implementation of the software, but I don't understand why the online client seems to be Internet Explorer only. Review collected by and hosted on G2.com.

Recommendations to others considering InterAction+:

Given the existence of LinkedIn I would suggest someone look at whether InterAction is valuable before starting to use it. Review collected by and hosted on G2.com.

What problems is InterAction+ solving and how is that benefiting you?

Managing the database of the firm contacts. Review collected by and hosted on G2.com.

Verified User in Law Practice
AL
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
What do you like best about InterAction+?

We have had InterAction since 1999. It's comfortable to us. It's "common sense" approach to contact management makes it easy to work with. Review collected by and hosted on G2.com.

What do you dislike about InterAction+?

InterAction is very time-intensive to maintain. We don't have a dedicated data steward so we monitor our database through the use of stringent data change management rules. In spite of our diligence, we still struggle with data management. Review collected by and hosted on G2.com.

Recommendations to others considering InterAction+:

LexisNexis InterAction is now putting in place really good business development measures. I wish that they had come earlier but I feel that they are heading in the right place for others wishing to implement. Review collected by and hosted on G2.com.

What problems is InterAction+ solving and how is that benefiting you?

We use InterAction for event management and contact management. Our word templates are integrated with InterAction so document processing is very manageable. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about InterAction+?

They have great customer support. Always readily available and willing to help. Also, the platform itself is pretty intuitive once you get the hang of it. Review collected by and hosted on G2.com.

What do you dislike about InterAction+?

While customer support is great, upkeep with the innovation of this tool could be better. The product hasn't change much in the years I've been using it. Review collected by and hosted on G2.com.

Recommendations to others considering InterAction+:

It's a solid solution but their are more innovative products out there. Review collected by and hosted on G2.com.

What problems is InterAction+ solving and how is that benefiting you?

Client relationship management with robust reporting opportunities. Review collected by and hosted on G2.com.

Verified User in Accounting
UA
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about InterAction+?

Easy to use and customize. Very intuitive interface with several features we use on a consistent basis Review collected by and hosted on G2.com.

What do you dislike about InterAction+?

Sometimes hard to find specific things. Access rights clunky Review collected by and hosted on G2.com.

What problems is InterAction+ solving and how is that benefiting you?

Tracking sales pipeline, relationships and projects Review collected by and hosted on G2.com.