Inspectlet Pros and Cons

Nothing at all. Had issues with the set up and customer service Review collected by and hosted on G2.com.

No response from customer service, emailed 3 times over 2 weeks and gave them plenty of time to respond. Complete waste of money, avoid and find better services, this will just be a waste of money. Maybe they were good in 2021, but in 2024, they are awful Review collected by and hosted on G2.com.

Inspectlet has provided us with accuracy in every step we take; it has handy but straightforward tools, a very easy-to-use interface with the same tools we need to do the inspection. The customer support provides the necessary help, which is useful when I have any inconvenience. The video reporting has dramatically facilitated the review; this way, it is much more practical to see and evaluate the movement of our customers on our site, analyze what we do wrong, and maybe see what we excel in, to reinforce our qualities in our service. Review collected by and hosted on G2.com.

It is not easily customizable; it does not allow me to develop an analysis as I need it; you must be specific with the configuration to get perhaps precisely what I need. Review collected by and hosted on G2.com.

Very easy to use. Love being able to filter and search for specific sessions. We use it primarily to troubleshoot customer problems, but you can easily view a funnel analysis of sessions and look for behavioral insights. Review collected by and hosted on G2.com.

Sometimes sessions are not always captured, or there seems to be a delay in sessions appearing. This can make near real0time session analysis difficult. Review collected by and hosted on G2.com.

It is an incredible tool that allows us to be much more precise and to really know how our clients interact on our website, in this way we visualize their interests in a much more objective way. It contains quite useful communications panels and maps that allow knowledge to be transmitted. In general, it is a pretty good tool, easy to use, with incredible functionality and a very attentive customer service. Review collected by and hosted on G2.com.

The only problem is that the price is not very consistent, it could be a little more adjusted according to the tools it offers. However, I will continue using it because it is an essential tool, with a powerful utility that takes us much beyond knowledge. Review collected by and hosted on G2.com.

It is simple and quick to use.

Work in real time what is essential to manage everything faster.

It offers reports that are properly analyzed and monitered, they are great, they are all very complete and useful.

It tracks every movement that customers make to our website and so we can study each step they take and that is the first thing that catches their attention. So we can fix any inconvenience in case there is one. Review collected by and hosted on G2.com.

In my opinion it is a bit expensive, however the payment is totally worth the effort. So far everything has worked very well, I can not complain about anything, all the analyzes are very good and complete. Review collected by and hosted on G2.com.

I like how easy it is to understand the information this software gives you. This is a software that monitors visits in real time, which is a really great feature, but what I most like is the data it provides. It's shown in web analytics that are pretty easy to get and understand.

I like how this software shows me what the "visitor" or customer is doing and it shows every exact movement, for example: clicks and mouse movements. It tracks everything.

I love it because it is so unique when it comes to showing data, and you can customize everything and filter the results. Review collected by and hosted on G2.com.

This program isn't cheap, and I think that other programs could perform well for a lower price, but I still consider this a unique software of its kind. Review collected by and hosted on G2.com.

I really like Inspectlet and how comfortable it is to use it. The updates that do every day make it much more authentic but with better tools to work. It is extremely easy, learning to use it does not take time and they are simple, just to focus well, and you already have it dominated. The price is worth it and it is just for the great job you do.

The tools and functions are incredible, they allow me to perform each operation according to my requirements and I like that. Review collected by and hosted on G2.com.

Inspectlet puts small limitations and that is a bit annoying. I do not like the fact that the sessions can only be held for 60 days, sometimes I need them for a little longer, and it's not like that. That makes the job completely difficult. Of rest, to worked very well, the cost is accessible and the tools are very complete. Review collected by and hosted on G2.com.

What I like most about this software is the ease with which I can configure, modify and adapt everything to what I need.

It provides quite complete visual reports, they are quite detailed, informing all the movements and interactions that users make on my website.

Video quality incredible, the best.

Simple, useful and complete interface. Review collected by and hosted on G2.com.

Although adapting is really easy, when I want to customize everything exactly as I require it takes a really long time, which delays a bit the work, however, that is my only inconvenience, everything has worked without any problem. Review collected by and hosted on G2.com.

Inspectlet is a unique software necessary for every company. They implement a great way to get feedback, and it records a video of every movement a user makes on their website. I like it because we can know what the most interesting parts of our website are and what the least interesting things are. I like that all reports are in real-time. It is so easy to use, and we don't need extensive knowledge to understand what the software wants to convey. Review collected by and hosted on G2.com.

The site's interface and design could be more interesting. But other than that, I really enjoy using this software. Review collected by and hosted on G2.com.

-Easy to use

- Detailed sessions

- Great reporting Review collected by and hosted on G2.com.

No filtering for sessions, need enhancements in heat maps Review collected by and hosted on G2.com.