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63 Inkling Reviews
Overall Review Sentiment for Inkling
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I like the searchability and updatability of Inkling. It's also super responsive, downloadable and generally pretty quick navigation. Review collected by and hosted on G2.com.
I dislike the video upload and sometimes how restricting it can be when trying to come up with a layout for the guides. But sometimes working within restrictions creates unification and better design. Review collected by and hosted on G2.com.
How easy it is for a non-designer to make content look nice and consumable Review collected by and hosted on G2.com.
Usage by more than 1 person at a time isn't possible on the same content: we've had lots of work get lost if more than one author is in the tool at the same time, where work is getting overwritten and totally lost. This has happened two times and resulted in having to work entire weekends to re-do lost work. It is a real problem and will limit how extensively we use the tool. It also is something that Inkling
Roadmap is unclear: uncertain where the tool is going and issues raised to the company don't seem to be considered for future enhancements.
Support: The length of time it takes to get answers to questions / challenges is often unacceptable and not business friendly; also, who answers the question on the support team greatly impacts whether or not your question is actually answered. Too often -- I've had content from the user guide simply copied and pasted, and it doesn't have anything to do with what I'm asking. So realistically it can take a few business days to get an answer - which often is too late. There aren't any customer forums or helpful online information, which is frustrating.
Escalation of issues is challenging to impossible: there is no next level of support beyond sending an email to the support team.
Data tracking and usage data is limited: while you can embed video - which is a good user experience -- there is zero tracking on the videos -- which limits the usefulness of this tool.
Updates: to get updates to existing templates, this is a paid-for service that requires an SOW. That means there are different versions floating around -- even withing our own organization.
Licensing: we were unaware we would need to purchase "review" licenses for stakeholders to come in and review content before it is published. That should be part of the overall service -- and it should be easier to manage those.
Review collected by and hosted on G2.com.
I do like the way the learners can input responses to the learning modules into the module itself and save it, so next time the details are still there and can be used as a reference. Review collected by and hosted on G2.com.
There is no way I can send reminders or push notifications to my trainees to make sure they are using the app and following the learning modules Review collected by and hosted on G2.com.
The functionality and ease of use for our developers. I also enjoy the interactivity. Review collected by and hosted on G2.com.
Occasional bugs, like errors appearing in the HTML during development, the causes of which are difficult to identify. Review collected by and hosted on G2.com.
The flexibility of the software allows a lot of opportunities. This is great due to the varied customization options we'd like to build for. Review collected by and hosted on G2.com.
The code is a nightmare. To do any of the custom stuff it's mostly code based. Build out is painful and slow. Review collected by and hosted on G2.com.
The way you can follow changes on a document, so it makes easier to work with different people on the same document, with different options on the comments, so nothing is missed Review collected by and hosted on G2.com.
Sometimes editing gets a bit discouraging when it doesn´t provide exactly the look you wanted Review collected by and hosted on G2.com.
