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Inbenta Knowledge Reviews & Product Details

Inbenta Knowledge Overview

What is Inbenta Knowledge?

Facilitate access to your company’s knowledge and guide customers. Knowledge is power. Unlock its potential with Inbenta Knowledge, a powerful Knowledge Management tool that allows you to create customer-facing help sites and internal documentation pages. Cut the time your customers and employees spend looking around for information. For customer and employee support leaders looking to deliver a powerful knowledge management tool that saves time for customers and employees looking for information, Inbenta’s powerful knowledge management guides customers to find the information they need, boosting their satisfaction and helping them reach their goals.

Inbenta Knowledge Details
Languages Supported
Arabic, Catalan, German, English, Basque, French, Galician, Italian, Japanese, Korean, Dutch, Russian, Spanish, Chinese (Simplified)
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Product Description

Utilizing patented NLP and AI technology, Inbenta is a global software company that provides highly accurate search solutions for customer support, e-commerce and chatbots to understand the meaning behind search queries, leading to a better customer experience and fewer support tickets.

How do you position yourself against your competitors?

Compared to other costly "build" type solutions, Inbenta utilizes existing knowledge bases, FAQs and inventories to bring intelligence into customer interactions with the shortest time to market. On top of being highly scalable and affordable, our clients see up to a 90% self-service rate after deployment - the highest in the industry.


Seller Details
Seller
Inbenta
Year Founded
2005
HQ Location
Sunnyvale, CA
Twitter
@inbenta
2,398 Twitter followers
LinkedIn® Page
www.linkedin.com
214 employees on LinkedIn®
Phone
(408) 213-8771

AZ
Overview Provided by:

Recent Inbenta Knowledge Reviews

Bill A.
BA
Bill A.Mid-Market (51-1000 emp.)
4.0 out of 5
"Excellent and intuitive chatbot solution"
It is fairly easy to use, and the multilingual support is truly impressive. Not too surprising for a company like Inbenta, as languagesare their br...
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Inbenta Knowledge Media

Inbenta Knowledge Demo - No keyword matches? No problem! Here are results that make sense.
Our search understands meaning, not just keywords.
Inbenta Knowledge Demo - Chatbots allow for a seamless self-service experience
Ours can provide accurate and immediate information, along with a variety of transactions.
Inbenta Knowledge Demo - See Real-time self-service analytics
By using our patented tool Backstage, our clients have full access to our analytics tools at all times. And even better...see what FAQs your customers are NOT finding on your site using our "clustering” tool.
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1 Inbenta Knowledge Reviews

4.0 out of 5
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1 Inbenta Knowledge Reviews
4.0 out of 5
1 Inbenta Knowledge Reviews
4.0 out of 5

Inbenta Knowledge Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Bill A.
BA
Spanish Teacher
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Inbenta Knowledge?

It is fairly easy to use, and the multilingual support is truly impressive. Not too surprising for a company like Inbenta, as languagesare their bread and butter. Service and support have been great. Review collected by and hosted on G2.com.

What do you dislike about Inbenta Knowledge?

Implementation was not cheap or terribly easy, but the software's features are worthwhile. Review collected by and hosted on G2.com.

What problems is Inbenta Knowledge solving and how is that benefiting you?

Freeing up live-human resources so that they can focus on more revenue-generating tasks, rather than spend a lot of time answering basic questions. Review collected by and hosted on G2.com.

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