22 out of 23 Total Reviews for ImageTrend
Overall Review Sentiment for ImageTrend
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Simply put, most ePCR's all contain the same elements and the UI is generally very similar. Where Image Trend is different is the platform and the technology behind the platform. The degree of customization is unmatched in the industry and with a little creativity it can be used in a variety of ways to track and manage virtually any EMS element. Review collected by and hosted on G2.com.
Acknowledging that the internet service is probably the problem, it can be slow from time to time and secondary to that it is a very complex system that is simple to learn but takes a lot of time to achieve mastery. Review collected by and hosted on G2.com.
I love ImageTrend for its software offerings to the EMS/Fire industry. We use ImageTrend Elite for data capture of EMS and Fire department runs. That data is then expored into ImageTrend Billing Bridge for ambulance transport billing. Excellent, seamless transfer of that data. Some very good features in both for customizing both the Elite user interface and the billing interface. Very little down time - in fact, I cannot recall having downtime that was the result of a problem at ImageTrend. Great price point for the service. Highly recommend Review collected by and hosted on G2.com.
I cannot think of many "dislikes" about our experience with ImageTrend. Only one comes to mind and that I believe is an industry problem rather than an ImageTrend problem. Technical Support is typically most software vendors' weakest area. ImageTrend has improved on this since we signed on and it has continued to improve. Review collected by and hosted on G2.com.
ImageTrend has been extremely customizable for our uses both for the end-user experience and in using the CQI Module. As the agency ImageTrend administrator, I can easily make changes to the form to fit our needs.
The CQI Module has been a perfect fit for our agency, as well. We have completely customized the type of charts we review and every chart is filtered through the system in near-real time upon completion. In many instances, we can provide same-day feedback to medics.
On the back-end, we can pull reports from every data point in the chart as well with Report Writer.
In addition to all of the above, we have weekly meetings with our Account Advisor to address any questions or issues we may have encountered. Review collected by and hosted on G2.com.
The only downside I could possibly find is that because you can do so much, it can be overwhelming. However, between ImageTrend University and our Account Advisor, I always find quick solutions to any question I may have. Review collected by and hosted on G2.com.
It is the same as it has been for many years. Review collected by and hosted on G2.com.
It is the same as it has been for many years. It isn't very good getting information back out without an IT or programmer background. Review collected by and hosted on G2.com.
I like that we have more control over the program to better fit our needs and can chage it as our needs change. I feel it helps assist with providers and their documentation with adding new validations for different scenerios. Review collected by and hosted on G2.com.
I am not a fan of how the signature grids are set up and feel they can use some updating with auto time stamps to accurately capture when a signature is captured. Review collected by and hosted on G2.com.
Image trend software is extremely intuitive as an end-user and additionally very easy to customize to meet my specific needs. Review collected by and hosted on G2.com.
Only been using the software for seven months and so far, meets all my needs. Review collected by and hosted on G2.com.
ImageTrend is great with automating systems. The userability is great. Our offices use this product frequently (on a daily basis). This system allows our office to have all information readily to share and help external customers. Review collected by and hosted on G2.com.
The report writer part of ImageTrend is a great tool, however, it would be great if it had a dashboard type set up so that schedule reports would update it. This would allow us to see trends at ease. Review collected by and hosted on G2.com.
Great customer service. The program is fully customizable and straightforward Review collected by and hosted on G2.com.
The report writer data processing is fairly hard to use if you don't do it everyday. They have a program though which makes the analytics a little easier Review collected by and hosted on G2.com.
easy to manuver and use for our runs and call column. Love the ease of teaching the crews how to use it coming from zoll programs so ease of implementation. We use this program on the daily. I can't complain about customer support at all. Review collected by and hosted on G2.com.
I have not found anything yet that I dislike about this service program Review collected by and hosted on G2.com.
Being able to customize the form to what our end users need. Robust data elements. Making updates based on user experiences Review collected by and hosted on G2.com.
I wish there was ability to copy more items, such as vehicles and medical devices into other agencies. The end user interface for times can use an update. Review collected by and hosted on G2.com.
