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iGrafx Reviews & Product Details

SG
Director
Enterprise(> 1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about iGrafx?

Great tool to use in team settings to document as-is and to-be processes. Get immediate agreement across teams on where the work occurs (or should occur). Review collected by and hosted on G2.com.

What do you dislike about iGrafx?

Hard for new process modelers who don't know all the BPMN rules to create process models on-the-fly. Review collected by and hosted on G2.com.

What problems is iGrafx solving and how is that benefiting you?

We use iGrafx process modeler to document our business processes - it is a great tool to descibe operational processes and identify the tools used by staff to perform their work. We also use iGrafx process modeler during requirement elicitation / business solution design sessions to clearly identify the work each team performs during new processes, and order the work must occur. Review collected by and hosted on G2.com.

iGrafx Overview

What is iGrafx?

iGrafx, a leader in intelligent process management, enables the world’s largest enterprises to turn process into a competitive advantage. iGrafx Process360 Live captures and connects critical business operations for detailed process mining, analysis, modeling, and optimization. In today’s competitive market, business leaders must align business objectives and IT systems, comply with industry regulations, automate business process, and identify and implement process efficiencies by undertaking initiatives such as RPA, Six Sigma and Lean. With iGrafx, businesses connect the dots across these efforts to deliver results, improvements, and increase return on investment. Learn more by visiting www.igrafx.com.

iGrafx Details
Discussions
iGrafx Community
Languages Supported
German, English, French, Italian, Japanese, Polish, Spanish, Chinese (Simplified)
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Product Description

The iGrafx Platform is a simple to use, web-based Business Process Management solution that allows you to unite your entire organization around driving operational excellence to deliver business performance.

How do you position yourself against your competitors?

With iGrafx you can:
- Identify, understand & optimize end-to-end processes
- Capture and connect critical business operations for detailed process mining
- Understand impact of process changes
- Visualize impact of risk to effectively mitigate / control
- Framework for continuous business transformation
- Identify key processes to automate to achieve strategy


Seller Details
Seller
iGrafx
Year Founded
1991
HQ Location
Tualatin, OR
Twitter
@iGrafx
667 Twitter followers
LinkedIn® Page
www.linkedin.com
95 employees on LinkedIn®

CL
Overview Provided by:

Recent iGrafx Reviews

SG
Sue G.Enterprise (> 1000 emp.)
4.0 out of 5
"Great for requirement elicitation sessions"
Great tool to use in team settings to document as-is and to-be processes. Get immediate agreement across teams on where the work occurs (or should...
Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"A complete set of tools with unique functionalities, for effective and efficient BPM."
1) What do I like about iGrafx cloud solutions? Excellent cloud concept (in my opinion, better and easier to understand than most competitors). Co...
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"Its a YES for iGrafx"
What I like the most about this tool is its ease of use which makes it easy to adapt. The technical support is above par and tries to provide the b...
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iGrafx Media

iGrafx Demo - Process360 Live
Manage enterprise compliance solutions and optimize company-wide procedures with just one platform
iGrafx Demo - Process Mining
Patent-pending process mining technology combines with machine learning and artificial intelligence in an easy-to-use, highly functional interface.
iGrafx Demo - Scenario Simulation
Utilizing scenario simulation with iGrafx Process360 Live allows companies the ability to establish an enterprise-wide approach to process excellence with reduced risk and increased efficiency.
iGrafx Demo - Process Modeling
iGrafx process modeling provides a robust and dynamic look at the processes that make up your business to inform optimization and increase market advantage.
iGrafx Demo - Performance, Risk, and Compliance
Identify opportunities and drive improvement through performance management, while ensuring that controls are in place to effectively manage risk and ensure compliance.
iGrafx Demo - Integrated Document Management
Full version control of all process-related documentation in a single source of truth.
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Video Reviews

87 out of 88 Total Reviews for iGrafx

4.6 out of 5
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87 out of 88 Total Reviews for iGrafx
4.6 out of 5
87 out of 88 Total Reviews for iGrafx
4.6 out of 5

iGrafx Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for iGrafxQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Financial Services
UF
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about iGrafx?

1) What do I like about iGrafx cloud solutions?

Excellent cloud concept (in my opinion, better and easier to understand than most competitors). Completeness of the solution – from modeling, monitoring, and data mining to running processes. The platform contains most of the necessary functionalities. Self-explanatory layout. The functionality of working with multiple languages. Good version management. Non-iGrafx document management. Cooperation with iGrafx desktop tools for process simulation (iGrafx Process).

2) What do I like in other iGrafx tools?

iGrafx Process – a brilliant process simulation tool. Perfect complementary tools for process mining, closing the Deming cycle. It allows you to verify the impact of the designed process change on its efficiency. It reduces losses resulting from suboptimal changes in business processes and enables you to study the impact of various parameters on business processes and production or administration. Necessary for the correct assessment of the effects of legal regulations. It has enormous configuration possibilities and can adequately map the business environment of process implementation. It also allows for studying the mutual influence of many processes (e.g., competition for resources). Review collected by and hosted on G2.com.

What do you dislike about iGrafx?

What needs improvement?

Completely incomprehensible sales policy. For example, the last idea that the minimum purchase in iGrafx is €20,000. This means that if someone requires one license of a brilliant process simulation tool, they have to invest €20,000, which makes this purchase very unprofitable. Until recently, the annual license cost for this product was €826, a reasonable price. Today, the user is forced to spend €20,000 on this tool, meaning he will rather look for an alternative. However, after choosing an alternative, it will be difficult for him to justify the migration to iGrafx, if he even grows up to the number of licenses to justify this purchase. In iGrafx, they ignore that users don't need tools but solutions. The prohibitive price of the tool makes people look for other solutions.

We know that all providers are moving to cloud solutions, and so is iGrafx. Unfortunately, iGrafx cloud solutions in modeling are still clearly inferior in functionality to desktop ones, even though desktop ones have not been developed for several years. This is especially evident in process simulation tools. The desktop ones are probably the best process simulation tools in the world, and if they were to be improved a bit (work with multiple processor cores, independent windows, stability in extensive simulations, report exports and better cooperation with iGrafx cloud tools), then they would become practically “must have” for most companies that care about their development. Review collected by and hosted on G2.com.

What problems is iGrafx solving and how is that benefiting you?

Teams of specialists from different countries work on models with many variants in different languages. Review collected by and hosted on G2.com.

Brock F.
BF
Business Analyst
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about iGrafx?

It monitors any data that enters into our organization and analyses it to make sure it can be easily used for planning. Security of our data is guaranteed by powerful security system installed by this platform. It gives us insights on the business performance and future predictions on the market trends. Review collected by and hosted on G2.com.

What do you dislike about iGrafx?

My experience has not been affected by any poor performance from the services of this platform. The current data features are effective and no recommendation for new feature. Review collected by and hosted on G2.com.

Recommendations to others considering iGrafx:

Performance and data integration across the entire business enterprise is excellently managed by this powerful software. Any organization can easily try this tool for increased productivity and improved performance. Review collected by and hosted on G2.com.

What problems is iGrafx solving and how is that benefiting you?

The main challenge affecting our planning from poor data analyzation have been solved. All the applications and workflow programs have been well monitored from the great data management systems. iGrafx has protected our business from facing critical risks that can affect performance. Review collected by and hosted on G2.com.

James H.
JH
Graphic Designer
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about iGrafx?

It gives us future predictive analytics on the performance and the outcomes of our business transactions. Clients who depend on our products and services give us their preferences and suggestions on improving our services. iGrafx controls all data and ensures that there are no security threats on any integrated information. Review collected by and hosted on G2.com.

What do you dislike about iGrafx?

There are no challenges identified from the operation of iGrafx. All the integrated tools have been controlling our processes and everything is perfect. I have no recommendations for new features. Review collected by and hosted on G2.com.

Recommendations to others considering iGrafx:

My interaction with this great platform have been positive and I have discovered new data control measures. Any organization seeking powerful risk and data control product should consider investing on iGrafx. Review collected by and hosted on G2.com.

What problems is iGrafx solving and how is that benefiting you?

The main data analysis challenges we used to face leading to poor performance have been improved. The main dashboard virtualizes all data and gives us proper flow charts on how we have improved our service delivery and areas that requires improvements. Review collected by and hosted on G2.com.

Jordan D.
JD
Sales Executive
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about iGrafx?

iGrafx monitors all our customers data from all sources and gives the best implementation solutions. Our marketing department ensures that any data that enters from sales channels is securely saved for future decision-making. It is easy to deploy this platform in business enterprise and learn the performance after short period of functionality. Review collected by and hosted on G2.com.

What do you dislike about iGrafx?

Monitoring of data input and output has been the biggest role of this software. It has maintained high standards of reliability and offered the best data solutions always. Review collected by and hosted on G2.com.

Recommendations to others considering iGrafx:

The performance of iGrafx has been excellent and I recommend to others. It has high capability of controlling data in any organization with positive ROI. Review collected by and hosted on G2.com.

What problems is iGrafx solving and how is that benefiting you?

I have not experienced any challenge of data loss since we deployed this platform. Data integrity has been achieved since we deployed iGrafx for effective data controls across our organization. It provides insights on time and measures to be put in place to avoid any risks that may occur in business transactions. Review collected by and hosted on G2.com.

Betty W.
BW
Digital Coordinator
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about iGrafx?

My digital coordination department has been able to draw and analyze charts on the performance progress. It enhances easy creation of excellent graphics that we use during social media marketing campaigns. It has enriched our knowledge on brand management and workflow maintenance. Review collected by and hosted on G2.com.

What do you dislike about iGrafx?

There is sometimes limited knowledge on effective operation on current market demands. The overall experience with iGrafx has been productive and successful. Review collected by and hosted on G2.com.

Recommendations to others considering iGrafx:

iGrafx have been able to raise our business and build our brand across all our marketing channels. The performance has created promising future of our company and I recommend to any colleague or business enterprise. Review collected by and hosted on G2.com.

What problems is iGrafx solving and how is that benefiting you?

It has transformed our organization to the most advanced performance. The control of workflows and effective data analysis have created positive growth. The customer support team have given us effective guidelines that have lead to better production across the entire company. Review collected by and hosted on G2.com.

Ganbare Y.
GY
Marketing Manager
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about iGrafx?

It gives us power and base to integrate our customers data with our planning. iGrafx is able to monitor the progress of our daily performance and notify when there are challenges in some departments. Data that enters into our systems from different sources is well scrutinized and effectively used for decision making across the entire organization. Review collected by and hosted on G2.com.

What do you dislike about iGrafx?

The deployment process and integration with our workflow systems was effectively implemented. I have not observed any area that requires improvement since I started working with it. Review collected by and hosted on G2.com.

Recommendations to others considering iGrafx:

There has been improved data management plans since we deployed iGrafx. Our planning and marketing strategies have improved and increased profit gains in our enterprise. I recommend iGrafx to any growing enterprise for effective data management. Review collected by and hosted on G2.com.

What problems is iGrafx solving and how is that benefiting you?

It has boosted the performance of our organization by managing the available data with the most required tools. It ensures that our daily programs and workflow are implemented with the required resources. Customers data enables us to plan on production and make informed plans on the marketing strategies. Review collected by and hosted on G2.com.

Judy C.
JC
Logistics Manager
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about iGrafx?

It gives us the most reliable performance monitoring data that enables us to plan for our organization and make great decisions. It keeps our applications on check to ensure that they are performing effectively. It has intuitive user interface and customizable dashboard that suits our needs. Review collected by and hosted on G2.com.

What do you dislike about iGrafx?

I have not observed any challenge that can derail performance. It has high top-notch tools that masters applications behaviour and how they respond to our demands. Review collected by and hosted on G2.com.

Recommendations to others considering iGrafx:

iGrafx has highly contributed to our business continuity through progressive maintenance of our systems. Our operation programs runs as planned without technical failures from regular maintenance. Review collected by and hosted on G2.com.

What problems is iGrafx solving and how is that benefiting you?

The main problem that we have eliminated is breakdown of aplications from time to time lowering production and affecting our targets. Collaboration and teamwork organization have been transformed to be more productive and create conducive working environment. Review collected by and hosted on G2.com.

Verified User in Aviation & Aerospace
UA
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about iGrafx?

What I like the most about this tool is its ease of use which makes it easy to adapt. The technical support is above par and tries to provide the best they can every time. Review collected by and hosted on G2.com.

What do you dislike about iGrafx?

Technical support helps us with everything every time, but the speed at which they do so is very slow. This is the only room for improvement, for the rest is just great. Review collected by and hosted on G2.com.

Recommendations to others considering iGrafx:

Go for it or at least give a try. Review collected by and hosted on G2.com.

What problems is iGrafx solving and how is that benefiting you?

I used it to solve the problem of process creation & deployment. It also helped us automate our workflow, thus, reducing human involvement and helping us save on resources or utilize them somewhere else. Review collected by and hosted on G2.com.

AE
Professor
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about iGrafx?

Very easy to use, best in market, has multiple tiers like flow charter entry level. It is easy to edit process maps, build them, design them, simulate them, automate them, also easy to share with leadership and executives,

easy to train new hires to use the tool as well. Review collected by and hosted on G2.com.

What do you dislike about iGrafx?

The simulation version is a bit expensive, sometimes difficult to extract maps to be used by other tools. Exctracting the documents to pdfs that look acceptable is tricky but doable, problems with integrating with other process mapping tools like Visio. Review collected by and hosted on G2.com.

What problems is iGrafx solving and how is that benefiting you?

Process mapping and operational process designs and improvement Review collected by and hosted on G2.com.

Utkarsh G.
UG
Business Analyst
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about iGrafx?

Cloud integration

Drag & drop feature

Intuitive user interface Review collected by and hosted on G2.com.

What do you dislike about iGrafx?

Slowness for big maps

Sometimes throws http error Review collected by and hosted on G2.com.

Recommendations to others considering iGrafx:

Make use of the training videos before using igrafx Review collected by and hosted on G2.com.

What problems is iGrafx solving and how is that benefiting you?

Bpmn process maps

No need to send mails for review and approval Review collected by and hosted on G2.com.