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IdeaScale Reviews & Product Details

Mike M.
MM
Adjunct Instructor
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about IdeaScale?

IdeaScale makes it incredibly simple to get feedback from your community and stakeholders. Once you have your question(s) in place and an engaged team to thoughtfully evaluate the submissions, you have all of the makings of an impactful change in your organization. Review collected by and hosted on G2.com.

What do you dislike about IdeaScale?

It's sometimes hard to find the balance between public vs. anonymous interaction with the tool. This speaks to your own internal communication plan and prioritization (and it's not a knock on IdeaScale in any way), but it's something to think about ahead of time. Review collected by and hosted on G2.com.

What problems is IdeaScale solving and how is that benefiting you?

To name a few: employee engagement, diversity/equity/belonging, process improvements, innovations and opportunities, policy development/enhancement. We've been able to make tangible progress in all of these domains, but the energy from the community in realizing how they have contributed to moving the needle has been the biggest benefit. Review collected by and hosted on G2.com.

Response from Daniela Araya of IdeaScale

Thank you Michael! We look forward to hearing more of your continued success with us.

IdeaScale Overview

What is IdeaScale?

IdeaScale is an award-winning idea management software solution that helps businesses, governments, and social change-makers empower their workforce. With IdeaScale, these diverse entities can capture the ideas of their employees and streamline their development in order to maximize the impact of each idea.

IdeaScale Details
Languages Supported
Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, Finnish, French, Croatian, Hungarian, Armenian, Icelandic, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Chinese (Simplified)
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Product Description

innovation management software

How do you position yourself against your competitors?

IdeaScale’s software pairs perfectly with design thinking, LEAN, human-centered design, Six Sigma, and your own bespoke processes. Adapt templates or create your own without having to pick a one-size fits all approach.

Gain access not only to a seasoned team of top-ranked innovation strategists, but an entire network of innovators: digital roundtables, peer matchmaking, exclusive, in-person events, an active LinkedIn group, and more.

IdeaScale prioritizes the user experience in order to remove all friction between every end user and community participation. For example, IdeaScale is Section 508 compliant out of the box. IdeaScale is also the only offering that provides for crowd-validated translation (beyond auto-translate) so anyone, anywhere in the world can read and build on the ideas of others.

If intellectual property and system security is important to you, IdeaScale builds with a security-first mindset and is the only innovation management software that has achieved FedRAMP level security accreditation.


Seller Details
Year Founded
2009
HQ Location
San Francisco, CA
Twitter
@ideascale
4,318 Twitter followers
LinkedIn® Page
www.linkedin.com
108 employees on LinkedIn®

Nick J.
NJ
Overview Provided by:

Recent IdeaScale Reviews

Kelly W.
KW
Kelly W.Mid-Market (51-1000 emp.)
2.5 out of 5
"Was incredible- now subpar!"
Striving to be an employer of choice is necessary to sustain most businesses as the war for talent wages on and begins with taking good care of you...
Mike M.
MM
Mike M.Enterprise (> 1000 emp.)
5.0 out of 5
"IdeaScale helps give your community a voice in the process"
IdeaScale makes it incredibly simple to get feedback from your community and stakeholders. Once you have your question(s) in place and an engaged t...
Romi M.
RM
Romi M.Small-Business (50 or fewer emp.)
4.5 out of 5
"Interesting Platform for Democratization of Opinion"
The ease of collecting opinions is the best aspect, not the opinions themselves necessarily.
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IdeaScale Media

IdeaScale Demo - Community Landing Page
Design a unique landing page to showcase your goals, rules, and vision for the community.
IdeaScale Demo - Campaign Idea Feed
Submit, vote, comment, and track campaign stats — all from a single social-media-like dashboard.
IdeaScale Demo - Custom Idea Submission Form
Custom build an idea submission form with stages that meets your business needs and campaign goals.
IdeaScale Demo - ChatGPT Integration
Use built-in AI to expand/refine your concepts, and turn raw ideas into feasible solutions.
IdeaScale Demo - Edit Mode
Tailor your interface to match your brand assets with our drag-and-drop intuitive builder.
Answer a few questions to help the IdeaScale community
Have you used IdeaScale before?
Yes

27 out of 28 Total Reviews for IdeaScale

4.5 out of 5
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27 out of 28 Total Reviews for IdeaScale
4.5 out of 5
27 out of 28 Total Reviews for IdeaScale
4.5 out of 5

IdeaScale Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for IdeaScaleQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Kelly W.
KW
Director of Innovation and Member Experience
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about IdeaScale?

Striving to be an employer of choice is necessary to sustain most businesses as the war for talent wages on and begins with taking good care of your employees. Listening to your employees, clients, and customers area necessary commitment, and Ideascale makes it possible, easy, and impactful. Idescales product is easy to use, crowd engaging, empowering, and we leverage to assist us in refining business needs, explore how to make innovative changes in a time of immediate need!

In terms of Ideascale as an organization, one of the best around- The desire and willingness of their team members to help you make the tool the best it can be is remarkable. I value feeling more than just a subscriber of Ideascale, but like an extension of their organizational family where it feels like there are common goals and voices. Review collected by and hosted on G2.com.

What do you dislike about IdeaScale?

Working with their support team is not what it used to be, rotating door of support personnel. Lack of roadmap and iteration, no longer visionary, cost is not worth it, unable to continue to support Roi of products value. Review collected by and hosted on G2.com.

Recommendations to others considering IdeaScale:

Awesome! Review collected by and hosted on G2.com.

What problems is IdeaScale solving and how is that benefiting you?

Problem resolution and idea engagement from our employees - We are continuing to explore the many values and features of the tool- look to solve problems our members have with their voice, not just internally. in the near future. Review collected by and hosted on G2.com.

Response from Sean Miller of IdeaScale

Kelly, it's been a pleasure working with you and the larger team! You have some wonderful and passionate innovators over there, org wide. We look forward to continuing to support your great work for years to come.

Romi M.
RM
Board Advisor
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about IdeaScale?

The ease of collecting opinions is the best aspect, not the opinions themselves necessarily. Review collected by and hosted on G2.com.

What do you dislike about IdeaScale?

I'm not convinced that opinion sourcing is truly connected to innovation. The process cost of sifting through and testing ideas is the main issue that no software platform can attend to. Review collected by and hosted on G2.com.

What problems is IdeaScale solving and how is that benefiting you?

The main problem is to democratize opinion collection with the hope of 1. ensuring that people felt heard; 2. getting some good ideas to run with. These benefits are definitely powerful. Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about IdeaScale?

Usefull design with flexibility to configure the process in such a way that it matches our specific needs.

Great, on the spot help of support staff. Review collected by and hosted on G2.com.

What do you dislike about IdeaScale?

A downside might be its complexity.

And some things were less flexible than we would have preferred, for example the scales used to evaluate our ideas could not be changed Review collected by and hosted on G2.com.

Recommendations to others considering IdeaScale:

It is a very nice, well functioning platform for idea generation, evaluation and selection.

I recommend to carefully evaluate all the options before implementing -there are many that you might find interesting (such as multiple voting rounds, tagging ideas to create a word cloud of your portfolio of ideas, and organizing an investment round to understand better what ideas are valued most). Review collected by and hosted on G2.com.

What problems is IdeaScale solving and how is that benefiting you?

We run innovation tournaments with our students. Review collected by and hosted on G2.com.

Verified User in Renewables & Environment
AR
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about IdeaScale?

Its easy to customize to fit the requirements of the organization. Ideascale constantly improves and introduces new features often based on customer input and insights. The Ideascale organization are extremely helpful and eager to crack potential problems and complex cases.

I have worked with Ideascale for 6 years Review collected by and hosted on G2.com.

What do you dislike about IdeaScale?

The follow up opportunites, reporting and analysis could be improved Review collected by and hosted on G2.com.

What problems is IdeaScale solving and how is that benefiting you?

Using Ideascale in a global organization we have been able to take out complexity, work more efficient with idea generation and share great ideas and improvements across - both incremental and disruptive ideas Review collected by and hosted on G2.com.

AO
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about IdeaScale?

IdeaScale's willingness to listen to their consumers needs/wants. We've utilized IdeaScale for over four years now and they have added new features every year that aid us in promoting our brand. Review collected by and hosted on G2.com.

What do you dislike about IdeaScale?

The user interface can be a bit extensive to learn just because there are so many features. So finding areas to change and how those affect others can be a bit challenging but they have a great support staff and an internal knowledge base with several help articles to guide you. Review collected by and hosted on G2.com.

Recommendations to others considering IdeaScale:

IdeaScale has changed vastly since our inception and they have provided numerous benefits to us throughout. They have always been a lifeline for our success and always go above and beyond in making sure we're pleased with our experience. Review collected by and hosted on G2.com.

What problems is IdeaScale solving and how is that benefiting you?

Our goal is to provide our organization with a place for team members to voice their opinions. They experience processes on a daily basis so it is our duty to understand them and provide ways to make their lives' easier. IdeaScale has guided us in doing so by having separate campaigns with various ways to prioritize ideas within them. Review collected by and hosted on G2.com.

PV
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about IdeaScale?

Its ease of use turns out to be something quite useful when wanting to carry out my research and analysis in a fairly simple way, the fact that everything is quite easy to configure and start turns out to be quite useful when wanting to take the steps initials with this system, the customer service team is quite quick when responding to any problem or doubt that may arise during the use of our application, the reliability and security that the system presents during its use is something that also It adds a great plus, the fact that it can export the information to other formats to make it more manageable also turns out to be a very useful feature. Review collected by and hosted on G2.com.

What do you dislike about IdeaScale?

I have no complaints regarding the use of this application, so I openly recommend the use of this application with your eyes closed, in case I get any complaint or failure regarding the use of this application I will take care to update the review. Review collected by and hosted on G2.com.

What problems is IdeaScale solving and how is that benefiting you?

It has been of great help to us when evaluating and collecting information in a fairly simple and practical way, which has helped us to simplify a large number of tasks and processes within our company in a very practical and simple way. I recommend this application with your eyes closed, everything has been working perfectly for us. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about IdeaScale?

Flexibility and customization options paired with incredibly knowledgeable staff Review collected by and hosted on G2.com.

What do you dislike about IdeaScale?

Lots of options and takes time to master Review collected by and hosted on G2.com.

What problems is IdeaScale solving and how is that benefiting you?

We are solving two problems: innovation management and community engagement. The product has helped us on both fronts, allowing us to customize how we use it to meet the needs of different stakeholders. Importantly, our account manager rides alongside us ensuring we're using crowdsourcing best practices and leveraging the product features to their fullest potential Review collected by and hosted on G2.com.

RR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about IdeaScale?

IdeaScale has continued to add functionality to make it easier to customize the innovation workflow to suite our business needs. They are always available to share guidance on best practices and offer assistance on troubleshooting. Review collected by and hosted on G2.com.

What do you dislike about IdeaScale?

I would appreciate better reporting mechanisms. It would also be nice to have the ability to set metrics with goals and have the system track and report on those automatically. Review collected by and hosted on G2.com.

Recommendations to others considering IdeaScale:

Ideascale has been a great tool for my company because it is customizable to fit our diverse use cases, their support is excellent and they truly do care about you being successful. Review collected by and hosted on G2.com.

What problems is IdeaScale solving and how is that benefiting you?

We are solving the problem of having multiple dissonant mediums of sharing and discussing ideas. Organizing innovation in one location has allowed us to achieve greater visibility, future reference about decisions made and a way to organize innovation workflow. Review collected by and hosted on G2.com.

Response from Daniela Araya of IdeaScale

Robert, thank you for your review. Here at IdeaScale we love to hear about the innovation workflows and success of our customers. If I can aid in anything please don't hesitate to reach out.

Mark O.
MO
IT Innovation and Research
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about IdeaScale?

While the software gives your innovation program great flexibility, the Innovation Architects are the best aspect of the solution. The on-line support staff via chat are great. I usually ask for help and get the answers within a few minutes. I usually find the IdeaScale community members and administrators all want to help each other. I especially find it helpful that they work in governments. Review collected by and hosted on G2.com.

What do you dislike about IdeaScale?

I think it would be helpful to have more assistance on starting up innovation programs. I would love to have an IdeaScale virtual user groups by region. The solution should be integrated with a project management platform so that once the item is funded you can track each project. Review collected by and hosted on G2.com.

Recommendations to others considering IdeaScale:

Prepare on how to go from the innovation funnel to the actual project management during build out of the innovation. I would also have a collaboration platform ready to share documents and meetings with the innovation team. Review collected by and hosted on G2.com.

What problems is IdeaScale solving and how is that benefiting you?

My biggest problem with IdeaScale is getting reporting on the innovation program. I would like to have better integration with Power BI or another dash-boarding tool. LAWA has a robust innovation tool that tracks innovation for all of prototypes. LAWA was named the most innovative airport in the USA, in part through the use of IdeaScale. IdeaScale has allowed LAWA to make Review collected by and hosted on G2.com.

Verified User in Higher Education
AH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about IdeaScale?

Ideascale is highly customizable but also easy to set up straight out of the box. I enjoy how easy it is to onboard people and the front-facing interface is clear and easy to use. Review collected by and hosted on G2.com.

What do you dislike about IdeaScale?

It can be difficult sometimes to find exactly where in the system to update certain things, but once you familiarize yourself with the IA it is easier. Review collected by and hosted on G2.com.

What problems is IdeaScale solving and how is that benefiting you?

We are using IdeaScale to connect over 3,700 administrators at NYU and create an opportunity for feedback and buy-in. At such a large institution, with an incredible workforce of talent, ideas and improvements are easy to be lost. Our IdeaScale platform levels the playing field and creates an equitable opportunity for anyone (no matter their position, title, or location) to contribute thoughtfully and meaningfully to change. Review collected by and hosted on G2.com.