The G2 on Ideagen EHS

Ideagen EHS Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the proactive alerts and reminders in Ideagen EHS, which enhance incident tracking and safety compliance management. (18 mentions)

Users find Ideagen EHS to be easy to use, enhancing compliance management and team collaboration effortlessly. (15 mentions)

Users appreciate the effective tracking capabilities of Ideagen EHS, enhancing incident management and compliance efficiency. (15 mentions)

Users value the smooth data tracking with Ideagen EHS, enhancing compliance and safety across departments effectively. (14 mentions)

Users commend the excellent customer support of Ideagen EHS, highlighting responsiveness and knowledgeable assistance throughout their experience. (12 mentions)

Users find that complex workflows in Ideagen EHS hinder customization, leading to increased manual work and complications. (12 mentions)

Users find the limited customization of Ideagen EHS restricting, leading to increased manual work and workflow challenges. (12 mentions)

Users find Ideagen EHS not user-friendly, with a complicated setup and cumbersome navigation hindering their experience. (10 mentions)

Users find the learning curve steep for Ideagen EHS, making initial setup and adoption challenging for teams. (7 mentions)

Users face limited functionality with Ideagen EHS, which complicates setup and slows team adoption, affecting efficiency. (7 mentions)

5 Pros or Advantages of Ideagen EHS

1. Incident Management

Users value the proactive alerts and reminders in Ideagen EHS, which enhance incident tracking and safety compliance management.

See 18 mentions

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Tirupati E.

Enterprise (> 1000 emp.)

5.0/5

"Very Helpful for Accident Investigations and Building a Strong EHS Culture"

What do you like about Ideagen EHS?

Its very helpful while doing accident investigation and reporting observations, and near misses to create good EHS culture.

Mayuresh M.

Enterprise (> 1000 emp.)

5.0/5

"G2 review for HSE product."

What do you like about Ideagen EHS?

Incident management is mostly used by the company, and this works great in terms of gathering and exporting the data across the sites.

2. Ease of Use

Users find Ideagen EHS to be easy to use, enhancing compliance management and team collaboration effortlessly.

See 15 mentions

See Related User Reviews

Colm H.

Mid-Market (51-1000 emp.)

5.0/5

"User-Friendly Interface, Helpful Support, and Smooth Integration"

What do you like about Ideagen EHS?

It is very user friendly. The interface is easy to navigate and is pleasant. The customer support team that i have dealt with have always been very he

Chandra shaker S.

Enterprise (> 1000 emp.)

5.0/5

"G2 survey"

What do you like about Ideagen EHS?

Having great experience while using system and tracking metrics

3. Tracking

Users appreciate the effective tracking capabilities of Ideagen EHS, enhancing incident management and compliance efficiency.

See 15 mentions

See Related User Reviews

Parampreet K.

Mid-Market (51-1000 emp.)

5.0/5

"Software is working very smooth."

What do you like about Ideagen EHS?

Gate pass Helps our organization and the tracking is smooth with it.

Chandra shaker S.

Enterprise (> 1000 emp.)

5.0/5

"G2 survey"

What do you like about Ideagen EHS?

Having great experience while using system and tracking metrics

4. Data Tracking

Users value the smooth data tracking with Ideagen EHS, enhancing compliance and safety across departments effectively.

See 14 mentions

See Related User Reviews

Parampreet K.

Mid-Market (51-1000 emp.)

5.0/5

"Software is working very smooth."

What do you like about Ideagen EHS?

Gate pass Helps our organization and the tracking is smooth with it.

Chandra shaker S.

Enterprise (> 1000 emp.)

5.0/5

"G2 survey"

What do you like about Ideagen EHS?

Having great experience while using system and tracking metrics

5. Customer Support

Users commend the excellent customer support of Ideagen EHS, highlighting responsiveness and knowledgeable assistance throughout their experience.

See 12 mentions

See Related User Reviews

Colm H.

Mid-Market (51-1000 emp.)

5.0/5

"User-Friendly Interface, Helpful Support, and Smooth Integration"

What do you like about Ideagen EHS?

It is very user friendly. The interface is easy to navigate and is pleasant. The customer support team that i have dealt with have always been very he

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Ideagen software experience"

What do you like about Ideagen EHS?

Having good experience using this software, customer support is good and the response for any query is good.

5 Cons or Disadvantages of Ideagen EHS

1. Complex Workflow

Users find that complex workflows in Ideagen EHS hinder customization, leading to increased manual work and complications.

See 12 mentions

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Zach H.

Enterprise (> 1000 emp.)

4.0/5

"Good Software, room for improvement"

What do you dislike about Ideagen EHS?

Some of the updates have made me lose permissions. I am also not fond of some of the most recent updates.

Mohamed Z.

Mid-Market (51-1000 emp.)

4.0/5

"Our team relies on this for efficient risk tracking"

What do you dislike about Ideagen EHS?

Ideagen EHS is a powerful tool, but it can be a bit difficult to make your way through when you need a specific data or incident history. Some feature

2. Limited Customization

Users find the limited customization of Ideagen EHS restricting, leading to increased manual work and workflow challenges.

See 12 mentions

See Related User Reviews

Simon B.

Small-Business (50 or fewer emp.)

4.5/5

"Perfect for keeping compliance documentation organized"

What do you dislike about Ideagen EHS?

The drawback of using Ideagen EHS is that users cannot change the alerts and notice options easily. The included presets are great for most circumstan

Artheo M.

Small-Business (50 or fewer emp.)

4.5/5

"A structured system that boosts workplace accountability"

What do you dislike about Ideagen EHS?

Until now, a key issue has been that Ideagen EHS often doesn’t facilitate custom workflows, which can be restricting when requirements are outside of

3. Not User-Friendly

Users find Ideagen EHS not user-friendly, with a complicated setup and cumbersome navigation hindering their experience.

See 10 mentions

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Renata P.

Mid-Market (51-1000 emp.)

4.5/5

"Ideagen Customer Success support is fantastic"

What do you dislike about Ideagen EHS?

In Root Causes - Incident module - the level 1 Root cause appears only in the drop down list, not in the incident report. And the audit module is not

Verified User

Enterprise (> 1000 emp.)

0.0/5

"Inconsistent And Unreliable When Used As Overall Solution."

What do you dislike about Ideagen EHS?

The entire learning management module. Have been with the system for just under a year and it has never once functioned as promised. Constant issues a

4. Learning Curve

Users find the learning curve steep for Ideagen EHS, making initial setup and adoption challenging for teams.

See 7 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"A whole lot more than meets the eye."

What do you dislike about Ideagen EHS?

I feel our onboarding was a bit rushed. The gap between our IT knowledge and that of our Lucidity contact meant that much of the training was over our

Mohamed Z.

Mid-Market (51-1000 emp.)

4.0/5

"Our team relies on this for efficient risk tracking"

What do you dislike about Ideagen EHS?

Ideagen EHS is a powerful tool, but it can be a bit difficult to make your way through when you need a specific data or incident history. Some feature

5. Limited Functionality

Users face limited functionality with Ideagen EHS, which complicates setup and slows team adoption, affecting efficiency.

See 7 mentions

See Related User Reviews

Jennifer S.

Enterprise (> 1000 emp.)

4.5/5

"Ideagen team helps in every way possible."

What do you dislike about Ideagen EHS?

Ease of integration and functionality issues. Some areas are super easy to use and other areas, not so much. I need up to date user training.

Verified User

Enterprise (> 1000 emp.)

0.0/5

"Inconsistent And Unreliable When Used As Overall Solution."

What do you dislike about Ideagen EHS?

The entire learning management module. Have been with the system for just under a year and it has never once functioned as promised. Constant issues a

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Colm H.

Quality Assistant

Mid-Market (51-1000 emp.)

2/25/2026

"User-Friendly Interface, Helpful Support, and Smooth Integration"

5/5

What do you like best about Ideagen EHS?

It is very user friendly. The interface is easy to navigate and is pleasant. The customer support team that i have dealt with have always been very helpful and answered every question i had promptly and in a detailed manner. Integrating over from our previous form was simple and efficient. Review collected by and hosted on G2.com.

What do you dislike about Ideagen EHS?

There is no major drawbacks that i have found so far. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen EHS

edit

Show more12:52Thank you for this wonderful feedback, Colm! It's great to hear that you're finding the interface easy to navigate and that our support team has been prompt and thorough in answering your questions.

It's fantastic to know that the transition from your previous solution went smoothly - and having all your documentation centralised with individual employee access is exactly what we aim to deliver.

We look forward to continuing to support you!

Kind regards,

The Ideagen Team

Tirupati E.

Senior Manager- EHS

Enterprise (> 1000 emp.)

2/11/2026

"Very Helpful for Accident Investigations and Building a Strong EHS Culture"

5/5

What do you like best about Ideagen EHS?

Its very helpful while doing accident investigation and reporting observations, and near misses to create good EHS culture. Review collected by and hosted on G2.com.

What do you dislike about Ideagen EHS?

Currently we did not identify any issue in upcoming expected AI like future in this tool Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen EHS

edit

Thank you for this great feedback, Tirupati! It's wonderful to hear that Ideagen EHS is supporting your accident investigations and helping build a strong EHS culture through timely observation and near miss reporting.

The automated action plan reminders are a feature we're really proud of - it's great to know they're keeping your team on track with follow-through.

We're continuously evolving the product, so watch this space for what's coming next!

Kind regards,

The Ideagen Team

Mayuresh M.

Corporate Fire Safety and Industrial Hygiene Lead

Enterprise (> 1000 emp.)

1/27/2026

"G2 review for HSE product."

5/5

What do you like best about Ideagen EHS?

Incident management is mostly used by the company, and this works great in terms of gathering and exporting the data across the sites. Review collected by and hosted on G2.com.

What do you dislike about Ideagen EHS?

The customer ideas shall be prioritized and modify the system accordingly. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen EHS

edit

Thank you for the great feedback, Mayuresh! It's fantastic to hear that Incident Management functionality is delivering real value across your sites, particularly for data gathering and exports.

Your point about customer ideas shaping product development is well noted - we do have feedback and enhancement request processes in place. Please mention any specific improvements to your account manager, who can submit these on your behalf to help influence the product roadmap.

Kind regards,

The Ideagen Team

Parampreet K.

Assitant manager

Mid-Market (51-1000 emp.)

1/29/2026

"Software is working very smooth."

5/5

What do you like best about Ideagen EHS?

Gate pass Helps our organization and the tracking is smooth with it. Review collected by and hosted on G2.com.

What do you dislike about Ideagen EHS?

WE SOMETIME FACING SERVER ISSUES DUE TO NETWORK. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen EHS

edit

Thank you for the positive feedback, Parampreet! It's great to hear that the Gate Pass feature is working well for your organisation and that tracking is running smoothly.

For the occasional server connectivity issues, these can often be influenced by local network conditions. If they persist, your account manager or our support team at https://help.ideagen.com/hc/en-gb/p/support can help investigate further.

Great to know the team has been supportive in keeping things running productively!

Kind regards,

The Ideagen Team

Caleb N.

EHS Specialist/Data Analyst

Enterprise (> 1000 emp.)

3/12/2021

"Solid System"

4/5

What do you like best about Ideagen EHS?

From an end user perspective, the system isn't very complicated. It's pretty straightforward and user friendly Review collected by and hosted on G2.com.

What do you dislike about Ideagen EHS?

From a system admin perspective, I wish there was a little more of the aforementioned ease of use baked into the backend of the system. Things like "back and forth" between settings. For example, I can push a new calendar item from a corp level, but I can't recall it. The same applies to the BBS module and work areas or behaviors. Or if you transfer calendar ownership, it's corresponding task doesn't change Review collected by and hosted on G2.com.

Recommendations to others considering Ideagen EHS:

Make sure you have a clear understanding of where you want to go and don't try to cram what you used to do into this system. Be willing to update processes Review collected by and hosted on G2.com.

What problems is Ideagen EHS solving and how is that benefiting you?

Simply put, helping us reimagine our system so we can get better data in, so we can get better data out. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen EHS

edit

Thank you for updating your review, Caleb! We appreciate your continued feedback. It's great to hear that end users find the system straightforward and user-friendly.

Your admin-side observations about backend functionality are valuable. Your account manager can walk you through recent enhancements and discuss any workflow challenges you're still experiencing with calendar management, BBS modules, or task ownership syncing.

Kind regards,

The Ideagen Team

See how Ideagen EHS improved

Arturo A.

1/14/2026

"Ideagen EHS: Safety and Hygiene at its Best"

5/5

What do you like best about Ideagen EHS?

I like that they are always attentive to any problems that may arise in safety and hygiene. Additionally, I value the tools for sharing, recording, listening, understanding, and writing messages. These features seem important to me. Review collected by and hosted on G2.com.

What do you dislike about Ideagen EHS?

Well, the way they handle fire extinguishers can be improved and they can also improve a bit on the data. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen EHS

edit

Thank you for the positive feedback, Arturo! We're glad Ideagen EHS is supporting your safety and hygiene efforts.

We'd love to better understand your comment about fire extinguisher handling - as an EHS software solution, we'd want to make sure you're getting the most out of the relevant features available. Please do reach out to your account manager who can help clarify what's possible and note any gaps for the product team.

Kind regards,

The Ideagen Team

Allison Lorraine S.

Marketing Data Analyst

Mid-Market (51-1000 emp.)

3/10/2026

"Slow, Hard-to-Navigate Reporting Holds It Back"

2.5/5

What do you like best about Ideagen EHS?

Front end entry and ease of dashboard customization. Review collected by and hosted on G2.com.

What do you dislike about Ideagen EHS?

Reporting platform is difficult to navigate and slow. Review collected by and hosted on G2.com.

Praveen K.

Lead Business Excellence

Enterprise (> 1000 emp.)

9/19/2025

"Digital transformation Journey with Ideagen"

5/5

What do you like best about Ideagen EHS?

The Gate Pass management feature is easily the best part. It turns a slow, paper-based task into a fast and simple digital process.

The multi-level approval system is fantastic. It ensures the right people can review and approve requests quickly, which has greatly improved our site security and efficiency. Everything is tracked in one place, making it easy to manage. Review collected by and hosted on G2.com.

What do you dislike about Ideagen EHS?

Nothing as such. Implemention to go live and day to day operations very smooth Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen EHS

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Thank you for this wonderful feedback, Praveen! It's fantastic to hear that the Gate Pass management feature has transformed your process from paper-based to digital and that the multi-level approval system is improving both site security and efficiency.

We're particularly pleased that your implementation went smoothly and day-to-day operations are running well. Having everything tracked in one place really does make a difference!

Kind regards,

The Ideagen Team

See how Ideagen EHS improved

Jennifer S.

Corporate Manager Safety & Health

Enterprise (> 1000 emp.)

8/7/2025

"Ideagen team helps in every way possible."

4.5/5

What do you like best about Ideagen EHS?

The bi-weekly discussions with Caren Sifontes have been extremely helpful and allows me to maintain a relationship with our software vendor. She is so knowledgeable about all aspects of our account, the program and what additional things we should and can be doing with the software. Review collected by and hosted on G2.com.

What do you dislike about Ideagen EHS?

Ease of integration and functionality issues. Some areas are super easy to use and other areas, not so much. I need up to date user training. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen EHS

edit

Thank you for this wonderful feedback, Jennifer! It's fantastic to hear that your bi-weekly discussions with Caren Sifontes have been so valuable and that she's helping you maximize the software.

We're constantly updating our training materials - check out the Ideagen Community portal for the latest resources. Caren can also discuss the specific functionality areas you'd like to improve and keep you updated on solution enhancements as we continuously improve Ideagen EHS.

Kind regards,

The Ideagen Team

See how Ideagen EHS improved

Cathy W.

Managing Director

Small-Business (50 or fewer emp.)

4/13/2025

"Perfect if you are looking for an overall poor experience"

0.5/5

What do you like best about Ideagen EHS?

I am sure there are upsides, and I truly would love to have something positive to say. I think if you are a growing organisation the plus for Lucidity would be that it appears that the subscription is not based on the number of users, rather just modules applied. It seems you can capture quite an amount of data. Review collected by and hosted on G2.com.

What do you dislike about Ideagen EHS?

If you are looking for a very poor customer service then Ideagen is your go to. The communication has been abhorrent, and my team and I feel that we are not being listened to. We are just a small, but growing, company and it feels like we are just the unimportant, irrelevant little folk. My team and I have had significantly better customer service with much lower annual cost software companies. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen EHS

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Thank you for sharing this feedback, Cathy. We're sorry your experience didn't reflect the standard we strive for - feeling unheard is never acceptable, regardless of the size of your organisation.

We hope things have improved significantly since your review. If there are any outstanding concerns, please don't hesitate to reach out to your account manager or contact our support team at https://help.ideagen.com/hc/en-gb/p/support - we'd welcome the opportunity to make sure you're in a better place.

Kind regards,

The Ideagen Team