iCapture Reviews & Product Details - Page 3

iCapture has streamlined our lead capture and routing process significantly. It's great there is no limit to number of devices we can use it on at a meeting. This has significantly increased the number of contacts we're able to scan. Review collected by and hosted on G2.com.

Not much but it would be nice to be able to update some of the terminology in the platform to work for our organization. Example, every scan is referred to as a "lead" when really our view of it is the total shown is "total engagements". Same for some of the reporting. Nothing you can't train to though. Review collected by and hosted on G2.com.

iCapture is easy to integrate with Marketo programs, and the iCapture team is always willing to step in if there's a new event scenario or your capture form needs attention. Review collected by and hosted on G2.com.

Nothing. iCapture has been great to use. Review collected by and hosted on G2.com.

The iCapture team is responsive, solution-oriented, and always willing to answer my questions. I tried a leading competitor before this and our trial failed. When iCapture came into the picture everything became a lot easier. I'm able to seamlessly integrate badge kits and arm my sales team with an easy way to capture leads at any event they attend. Review collected by and hosted on G2.com.

Nothing.I like the iCapture platform and all that it entails. From integration, to execution, they always have my back and are willing to help me make the most of my experience. I love using iCapture. Review collected by and hosted on G2.com.

Their willingness and ability to listen and understand your business needs and work hard to create a customized solution for our Sales and Markeitng team. Review collected by and hosted on G2.com.

I would like the option to customize all the fields in the Master lead forms as needed. However, iCapture's customer service team is very responsive and any changes that need to be made are done quickly and efficiently. Review collected by and hosted on G2.com.

It's very easy to use, both for the people in the field and account management behind the scenes. It's also flexible in how you can collect leads (QR code scanning, business card scanning and manual data entry). Customer service is responsive and knowledgeable. Great team. Review collected by and hosted on G2.com.

No real downsides. The one feature I'd love to see is being able to edit leads after saving them. You can add notes to a saved record, which is certainly helpful, but you can't edit previously entered data after saving. Review collected by and hosted on G2.com.

The platform is very user friendly, plus the customer service is stellar. I can reach out onsite at a conference and have a solution for an issue within 15 minutes. Review collected by and hosted on G2.com.

The app can be glitchy when a user moves from WiFi to cell service. Review collected by and hosted on G2.com.

Data collection and analysis is a huge aspect of my role so it is essential to have a reliable platform that simplifies the process and offers valuable insights. Review collected by and hosted on G2.com.

I have been using iCapture for 3 years and I have not yet encountered a situation that has caused me discomfort. Review collected by and hosted on G2.com.

iCapture allows our teams to go to events and capture event leads quickly and easily. This means we can spend our time having conversations with potential clients rather than doing administrative work to get them into our system. Review collected by and hosted on G2.com.

Literally nothing. Every part of the process and software works better than I could have imagined. Review collected by and hosted on G2.com.

ICapture is extremely user friendly platform, making it simple for all users- regardless of their technical skill level. I really like the videos that are easy to follow and ability to chat any questions in the dashboard. Review collected by and hosted on G2.com.

If there is no API kit, the manual efforts in uploading lead information. Review collected by and hosted on G2.com.

ICapture is easy to use and set up - we love that integrates directly with Salesforce. The team at ICapture has been wonderful to work with! Review collected by and hosted on G2.com.

I have not seen any downsides of ICapture thus far - very impressed. Review collected by and hosted on G2.com.