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IBM Process Mining Reviews & Product Details

IBM Process Mining is an AI-powered solution that helps businesses of all sizes unlock value by improving visibility, efficiency, and compliance in business processes. It transforms your data into actionable insights, empowering decision-makers to optimize workflows, reduce inefficiencies, and drive strategic outcomes. IBM Process Mining creates a digital twin of your processes by analyzing data from multiple systems. This gives you a clear, real-time picture of how your processes function, helping you identify inefficiencies and bottlenecks. Powered by advanced AI and process intelligence, it delivers prescriptive recommendations that align with your goals—whether it’s cutting costs, improving compliance, or accelerating digital transformation. Why IBM Process Mining? - AI-powered process intelligence: Delivers actionable insights, pinpoints inefficiencies, identifies risks, and provides ROI-driven recommendations for smarter, data-backed decisions - 360° process visibility: Get a transparent, data-driven view of your entire operations. Eliminate guesswork with precise insights into how your processes actually function - Process simulation: Test potential process changes in a simulated environment before implementation. IBM Process Mining allows you to explore various improvement scenarios and understand their impact, helping you make risk-free decisions - Continuous KPI monitoring and alerts: Stay on top of key performance indicators with automated, customizable alerts that help you track issues before they escalate. Tailor KPIs to your industry-specific needs or align them with your internal metrics - Compliance and risk management: Stay ahead of evolving regulations with automated compliance tracking. Minimize manual efforts and reduce operational risks with a system that continuously monitors and updates your compliance status. IBM Process Mining has helped organizations worldwide streamline operations and improve outcomes. For example, Max Mara achieved a 90% reduction in customer service resolution times and reduced costs by 46% using IBM Process Mining. For teams of any skill level, IBM Process Mining is intuitive by design—delivering prescriptive recommendations and process simulations that enable faster, smarter decisions with minimal effort. IBM Process Mining is also available via the AWS Marketplace.

Seller

IBM

Discussions

IBM Process Mining Community

Languages Supported

Danish, German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Portuguese, Spanish, Swedish, Chinese (Simplified), Chinese (Traditional)

Overview by

Sophie Kim Yen Liem

Pricing

Pricing provided by IBM Process Mining.

IBM Process Mining Trial

Free Trial

30 Day Trial of IBM Process Mining as a Service.

IBM Process Mining via IBM Cloud Pak for Business Automation SaaS

Starting at $4,250.00

1 Installation Per Month

View More Pricing Information

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IBM Process Mining Media

IBM Process Mining Demo - Process discovery

Automatically discover your end-to-end process with visualisations that provide quick analysis on process performance and the associated times and costs.

IBM Process Mining Demo - Customized KPIs

Locate the best process performance in lead time and costs related to both standard and customised KPIs of running processes to understand where automation will make the biggest impact.

IBM Process Mining Demo - Conformance checking

Compare the discovered process with a reference process model to locate deviations and their costs, frequency and root cause for targeted fixes.

IBM Process Mining Demo - Automation recommendations

RPA Candidates recommends the activities to automated based on ROI and the desired automation level.

IBM Process Mining Demo - Process simulation

Run simulations comparing as-is and what-if processes to calculate ROI of automation initiatives.

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Jay F.

Software Engineer

Mid-Market (51-1000 emp.)

12/22/2021

"An excellent mining process system with modern features"

5/5

What do you like best about IBM Process Mining?

I like the technical part of the tool; it is easy to navigate, and the data collection is very incredible, but its best feature is the process explorer, and the way to identify bottlenecks is excellent; I also liked that it is easy to use and that offers information that improves the work done. Review collected by and hosted on G2.com.

What do you dislike about IBM Process Mining?

It is currently working and is very flexible and meets our requirements. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Process Mining:

It is an analysis tool to explore the whole process. It is the best data mining tool; I recommend it. Review collected by and hosted on G2.com.

What problems is IBM Process Mining solving and how is that benefiting you?

It was the solution to track analyze all the processes and to be able to visualize possible problems and take precise action in the correction and optimization. Review collected by and hosted on G2.com.

Will T.

Engineer

Small-Business (50 or fewer emp.)

11/22/2021

"IBM Process Mining the easiest way to monitor and improve processes"

5/5

What do you like best about IBM Process Mining?

It is excellent for optimizing processes throughout the organization through the system and provides very useful information to improve them from there; it is effective and simple; I like all its features because they are sensational and intuitive; it makes all processes effective. Review collected by and hosted on G2.com.

What do you dislike about IBM Process Mining?

It is difficult to start with proper training and get used to it for the first time, but then over time, the great results and benefits were noticed. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Process Mining:

The software is great, and I recommend it for all types of businesses because it helps a lot to organize in various processes and threads. Review collected by and hosted on G2.com.

What problems is IBM Process Mining solving and how is that benefiting you?

It provides us with monitors, and we can leverage the data, and it is simple to manage, and we are 100% happy with the reliability of this process mining tool. Review collected by and hosted on G2.com.

Roxie S.

Systems analyst

Mid-Market (51-1000 emp.)

12/22/2021

"Very useful and effective tool to have a clear vision and take advantage of existing data"

5/5

What do you like best about IBM Process Mining?

It is the best way to see the processes and direct them; it offers information to know where the failures of our system are and make sure that we can improve them; and reduce the time necessary to execute the processes; this tool does a very efficient job. Review collected by and hosted on G2.com.

What do you dislike about IBM Process Mining?

It needs a good overall update to improve the graphics because it seems outdated to me. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Process Mining:

If you are looking for a tool to improve current processes and reduce labor, try IBM Process Mining. Review collected by and hosted on G2.com.

What problems is IBM Process Mining solving and how is that benefiting you?

It is a great process monitoring tool and has been of great help because it ensures that all processes are on track and that everything is working properly. Review collected by and hosted on G2.com.

Amir S.

Software Developer

Mid-Market (51-1000 emp.)

12/20/2021

"A software that delivers data information to guide processes"

5/5

What do you like best about IBM Process Mining?

It is good because it makes work much easier thanks to data mining; we can guide current processes so that they are as firm as possible, and we can notice the efficiency and difference; due to IBM Process Mining, everything is on the right track. Review collected by and hosted on G2.com.

What do you dislike about IBM Process Mining?

Maybe you need some improvements in certain sections; I would also like the initial configuration to be much easier. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Process Mining:

It is excellent software that generally helps with work will become an essential and appropriate tool; I recommend it. Review collected by and hosted on G2.com.

What problems is IBM Process Mining solving and how is that benefiting you?

It is a better way to deliver the data, and we can make sure that everything is ongoing within the companies and allows for simple analysis and decision-making. Review collected by and hosted on G2.com.

Edgar C.

Developer

Small-Business (50 or fewer emp.)

12/1/2021

"Data mining tool to get a detailed view of the processes"

5/5

What do you like best about IBM Process Mining?

This data mining tool is excellent because it makes our work much easier and always on track with all the processes, and we can obtain the necessary analysis to make important business decisions. All its characteristics are good, and; we can make sure that we can align ourselves as much as possible in all tacks and that everything flows well. Review collected by and hosted on G2.com.

What do you dislike about IBM Process Mining?

It can be difficult at first and somewhat confusing your initial setup. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Process Mining:

This is excellent data mining software that will help you digitize your business processes. Review collected by and hosted on G2.com.

What problems is IBM Process Mining solving and how is that benefiting you?

With IBM Process Mining we can be sure that everything flows within the company and helps to have a deep vision and analyze the data in a simple way, and helps to make decisions. Review collected by and hosted on G2.com.

John E.

Developer

Small-Business (50 or fewer emp.)

12/23/2021

"IBM Process Mining is a powerful and useful data mining platform"

5/5

What do you like best about IBM Process Mining?

It is very useful to improve processes, and it is not only an analysis tool, but it also monitors, extracts data, and finds bottlenecks, and we can solve problems quickly; in a nutshell, this tool can analyze weak points and continuously improve performance. Review collected by and hosted on G2.com.

What do you dislike about IBM Process Mining?

Documentation and training are not at a good level, and some understanding of the data is required. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Process Mining:

If you are interested in process mining, this is the best tool, and you get a very good dashboard too. Review collected by and hosted on G2.com.

What problems is IBM Process Mining solving and how is that benefiting you?

With this great tool, the benefits are good and long-lasting because we can analyze and improve and eliminate errors because it allows us to see what processes are failing. Review collected by and hosted on G2.com.

Jordan P.

Transit Operations

Small-Business (50 or fewer emp.)

12/27/2021

"A software for business process analysis and task automation"

5/5

What do you like best about IBM Process Mining?

I like it because it is easy to use because it is an excellent tool and its user interface is intuitive. This software improves business processes with its technology and allows us to improve workflow and have the opportunity to grow in the business. Review collected by and hosted on G2.com.

What do you dislike about IBM Process Mining?

Problems with mapping a process and it took longer than expected, but it was the only problem. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Process Mining:

It's easy to use and will help you drive process improvements. Review collected by and hosted on G2.com.

What problems is IBM Process Mining solving and how is that benefiting you?

Data mining and harmonization of processes have improved a lot, especially analysis in some cases in the supply chain, and we have benefited a lot, and we can understand the complexity of some business processes. Review collected by and hosted on G2.com.

Chelsea H.

Marketing Assistant

Enterprise (> 1000 emp.)

12/13/2021

"An effective tool to obtain details of the processes in real time"

5/5

What do you like best about IBM Process Mining?

I like the design of this tool because it is easy to use and discover data processes in the organization; it is very effective because it offers a detailed view of the processes and thus be able to take advantage of existing data; it is excellent and definitely helps a lot. Review collected by and hosted on G2.com.

What do you dislike about IBM Process Mining?

During the time that I have been using it, it has not presented any irregularities and everything works very well. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Process Mining:

Works for any business and helps with processes and threads. Review collected by and hosted on G2.com.

What problems is IBM Process Mining solving and how is that benefiting you?

A data mining tool that helps to have a deep insight into the early and get an idea about the real efficiency of the process, and we can easily predict future circumstances. Review collected by and hosted on G2.com.

Victor C.

RPA Developer

Mid-Market (51-1000 emp.)

11/22/2021

"Data mining tool that provides a better analysis of all our processes"

5/5

What do you like best about IBM Process Mining?

I like this data mining system because it is very useful for analysis because it gives details and a very concise view of the processes, and there details allow us to know the efficiency of each process within the operations. I really like this software in general; it makes our work easier, and it's amazing. Review collected by and hosted on G2.com.

What do you dislike about IBM Process Mining?

I have no reason to say I don't like it; everything is perfectly fine. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Process Mining:

It is the best and recommended to automate the workflows of your companies; this is the correct tool you need. Review collected by and hosted on G2.com.

What problems is IBM Process Mining solving and how is that benefiting you?

It is used for data and process mining and digital transformation, and it is very reliable; it has helped us a lot, and we can analyze the flow in general and without worries. Review collected by and hosted on G2.com.

James K.

System Analyst

Mid-Market (51-1000 emp.)

11/30/2021

"The only way to improve business processes is with IBM Process Mining"

5/5

What do you like best about IBM Process Mining?

The integration of IBM Process Mining was high-speed and efficient, since then, we have noticed that it is vital for our company to take advantage of the existing and relevant data for the current configuration of the processes in which we are working; and study the flows and obtain the secure information about all processes and avoid inconveniences. Review collected by and hosted on G2.com.

What do you dislike about IBM Process Mining?

Some drawbacks with the resources to power the system, and we were forced to speak with support. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Process Mining:

If you want to see you current processes and improve them to reduces labor and time, I highly recommend it. Review collected by and hosted on G2.com.

What problems is IBM Process Mining solving and how is that benefiting you?

Leading a digital transformation in our organization and leveraging company data and we were surprised and impressed by the ease of use. Review collected by and hosted on G2.com.