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IBM Apptio Reviews & Product Details

RL
Mid-Market(51-1000 emp.)
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Review source: G2 Gives Campaign
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What do you like best about IBM Apptio?

The report building features allow for lots of customizability and being able to connect to the various other platforms alows for full flow of data. Review collected by and hosted on G2.com.

What do you dislike about IBM Apptio?

Specifically with TBM studio, there is a high barrier of entry for new users. However, once someone is fully up and running the benefits become rewarding. Review collected by and hosted on G2.com.

What problems is IBM Apptio solving and how is that benefiting you?

Cost Transparency and Total Cost of Ownership is our big areas of interests and currently starting to see benefits specifically in the TCO area. Our organization had a previous methodology for allocation costs across the organizatino and now we are pivoting to a more modern approach that closely aligns with current needs. Review collected by and hosted on G2.com.

Response from Janie Carothers of IBM Apptio

Hi Ruben! It's great to hear that IBM Apptio is helping your organization achieve cost transparency and improve the allocation of costs across the organization. We appreciate the feedback and will share your insights about TBM studio with our product team.

IBM Apptio Overview

What is IBM Apptio?

The IBM Apptio platform is an industry-leading technology business management solution that enables organizations to make better data-driven decisions about their technology investments by driving clarity on technology spend, connecting that spend to business value and enabling organizations to quickly take action against rapidly changing market conditions. IBM Apptio Costing IBM Apptio Costing Essentials delivers a clear, easy-to-understand view of an organization's diverse and evolving tech costs, facilitating impactful discussions across the business and driving informed decisions in a rapidly changing tech landscape. Apptio’s industry-leading allocation strategies tackle the difficult task of bringing together financial and operational data into a common, centralized framework, providing transparency on key spend drivers tied to business priorities, enabling leaders to focus on business outcomes and the value of each dollar spent, rather than chasing down data or constantly updating spreadsheets. IBM Apptio Costing Standard builds on the foundation (of Apptio Costing Essentials) providing you with a customizable platform that can ingest and structure data from almost any source system and deliver fully consumptive allocations – allowing your organization to understand Total Cost of Ownership and better manage overall tech consumption. For CIOs, Tech leaders, and IT Finance leaders who need to make quick decisions to capitalize on market trends and drive business innovation. These decisions need to be based on a complete view of their IT and technology cost structure and its value to the business. Apptio Costing is financial management software that creates a shared understanding between technology leaders, finance, and the business of the fully burdened cost of technology and accelerates analysis, optimization, and investment in growth-based initiatives. Unlike time-consuming and error-prone spreadsheets coming from multiple systems of record, Apptio Costing unites financial and operational data into an industry-standard taxonomy of cost categories and hierarchies. Coupled with Apptio’s proprietary allocation strategies, metrics, KPIs and reporting structure, organizations can come together to optimize and align their current approach to technology and invest more deeply in growth initiatives. • Reduce the total cost of ownership associated with the largest applications in an organization • Provide a business-centric view of technology with insights that helps IT organizations unlock and shift resources • Understand the ‘root-cause’ for any business unit expense from the app/product/service down to the general ledger • Allocate costs based on consumption metrics, enabling precise resource allocation and budget optimization As a whole, Apptio Costing helps organizations classify, categorize, and consolidate technology spend ensuring investments are directed to the highest value-add opportunities. Additional products in the IBM Apptio product family include: IBM Apptio Billing IBM Apptio Billing is for IT Finance professionals who want to explain consumption of IT services by business unit, shape demand of services through strategic pricing, recover costs accurately and efficiently, and defensibly communicate the value of IT. Simply put, accurate and defensible IT costs communicated in the language of business services and products. By facilitating showback and chargeback, Apptio creates accountability of IT consumption by extending cost transparency to business units, departments, and users. Unlike spreadsheets and manual processes, Apptio delivers a user-friendly bill via email with accurate IT costs, allocations to business units and easy ways to set rates to shape service demand, drive behavior change and informed decision making. Apptio Billing empowers consumers to dictate their own IT consumption, reallocate time spent supporting manual consumption models, and ultimately helps build credibility by demonstrating IT’s value in the language the business understands. For CIOs and IT Finance, a critical component of driving engagement and alignment with the business is by showing the value of IT, but many organizations are failing to consistently and successfully demonstrate this. Homegrown billing and recovery processes are often error-prone and difficult for the business to decipher, delaying decision making and preventing frequent and defensible communication. They can also be time consuming requiring the upkeep of multiple consumption models. In addition, there is no way to hold business units accountable for the IT services they are consuming. • Cost Recovery: Determines the proper billing amount from each business unit using business rules. • Consumptive Billing: Ensures the amount being billed is not only accurate, but also explainable and defensible to business units. • Unit Rate Billing: Exposes the levers business units can use to mitigate costs and reinvest in higher value IT activities. IBM Apptio Planning IBM Apptio Planning streamlines technology budgeting processes, enhancing accuracy and decision-making confidence through its collaborative workspace for cost budgeting, forecasting, and KPIs. Apptio Planning reduces the time spent on data aggregation and rationalization, allowing for more time on technology spend analysis and optimization. It bridges the gap between technology finance strategies and broader business objectives, allowing business leaders to tie their technology investments directly to business value ensuring you can cut costs in the right places while still preserving innovation. Apptio Planning creates a repeatable, accurate, and collaborative planning process with data ingestion automation, streamlined variance analysis, and cost categorization – enabling organizations to continually refocus, replan, and react quickly to changing market conditions. • As tech leaders across the globe are working to understand and justify technology investments and communicate value to the business, Apptio Planning becomes increasingly essential. This need is especially difficult in changing markets where budgeting and forecasting become more complex. Many CIOs remain under pressure to stabilize or even reduce IT costs, even as enterprise-wide technology investments increase and require additional funding for foundational and new IT capabilities. Organizations are also now changing their budgeting cycles from an annual basis to a more continuous basis. This makes it even more important to find a consistent, repeatable planning and reporting strategy that creates transparency for the business and encourages collaboration is crucial. Apptio Planning addresses these challenges by providing a unified source of data that enhances accountability and granularity, eliminating manual, time-consuming, and resource-intensive processes to enable more effective and efficient planning. • Reduce budget variance via increased budget accountability and visibility • Reduce time spent forecasting, accelerate frequency, and utilize variance analysis to redirect resources to higher-value activities. • Enable continuous planning/forecasting cycles, reduce manual workload, and expedite decision-making with real-time data insights. IBM Apptio Benchmarking IBM Apptio Benchmarking provides self-service peer comparisons of your technology spend over time, enabling an ongoing process to track performance, validate decisions, and identify areas for improvement – ensuring your organization stays agile. Apptio Benchmarking offers automated and on-going monthly comparisons against a set of peers of your own choosing, fostering adaptability and efficiency in your organization. Compare technology costs side-by-side with regularly refreshed industry benchmarks for up-to-date comparisons to technology spend actuals. With its interactive benchmark data set, gain insights into how your technology spend stands, allowing you to quickly react and make informed decisions in a dynamic market. Tech leaders across the globe are working to understand and justify technology investments and communicate value to the business, which can be a challenge for many organizations. With this, benchmarking is necessary as it builds the discipline of cost transparency and has the ability to segment tech budgets into multiple views for different audiences and ultimately better communicate the value of IT’s spend. Furthermore, Apptio Benchmarking allows organizations to assess their performance against industry standards, identifying areas of underperformance. This insight empowers companies to make strategic improvements, significantly enhancing their efficiency and effectiveness in a competitive landscape. Users can: • Validate spending levels with a view of actuals vs. self-selected benchmarks to know where the business stands relative to peers using trending comparisons. • Monitor progress by identifying areas of risk, setting targets, and evaluating improvement efforts. • Identify improvement areas and use relevant, credible peer benchmark data as objective reference points. • Set targets and track progress with trending comparisons. • Know where a business stands versus the best and worst in its class with box plot distributions for each data point.

IBM Apptio Details
Product Website
Languages Supported
English, Japanese
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Product Description

The business management system of record for hybrid IT


Seller Details
Company Website
Year Founded
1996
HQ Location
Bellevue, WA
Twitter
@Apptio
9,994 Twitter followers
LinkedIn® Page
www.linkedin.com
1,370 employees on LinkedIn®
Description

Apptio, an IBM company, is the leading technology spend and value management software provider. Its AI-powered data insights empower leaders to make smarter financial and operational decisions. A pioneer and category leader in Technology Business Management (TBM) and FinOps, Apptio works with thousands of customers, partners, and community members worldwide. Visit www.apptio.com.


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Recent IBM Apptio Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Apptio products are Easy to Use"
Apptio products are robust and deliver exceptional value for organizations committed to optimizing their IT investments, though they require a soli...
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"IBM Apptio is user friendly no more spreadsheet"
No more spreadsheet the systems doesn't freeze up. I like the layout and the graphs
BT
Brian T.Enterprise (> 1000 emp.)
4.0 out of 5
"Solid Product"
Provides great platform for connecting disperate sets of data - both operational and financial - to provide transparency around IT operations. Allo...
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IBM Apptio Media

IBM Apptio Demo - Industry Benchmarks
IBM Apptio - Industry Benchmarks
IBM Apptio Demo - Billing - Main View
IBM Apptio - Billing - Main View
IBM Apptio Demo - Planning Overview
IBM Apptio - Planning Overview
IBM Apptio Demo - Costing - Control OpEx and Cut Costs
IBM Apptio - Costing - Control OpEx and Cut Costs
IBM Apptio Demo - Improve Cost Transparency
IBM Apptio - Improve Cost Transparency
Costing Essentials Video
Play IBM Apptio Video
Costing Essentials Video

Official Downloads

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85 out of 86 Total Reviews for IBM Apptio

4.5 out of 5
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85 out of 86 Total Reviews for IBM Apptio
4.5 out of 5
85 out of 86 Total Reviews for IBM Apptio
4.5 out of 5

IBM Apptio Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Overall Review Sentiment for IBM ApptioQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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DL
TBM Analyst - Senior
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about IBM Apptio?

The most helpful part of ApptioOne is the IT Planning module where we build budgets and forecasts from the bottom-up. This module helps us showcase final budgets in a transparent manner so all leadership knows exactly what is/isn't in their final budgets. Review collected by and hosted on G2.com.

What do you dislike about IBM Apptio?

The least helpful part of ApptioOne is that sometimes the TBM Studio module gets slow and clunky even when there are not many items checked out in an environment. Our team refers to these slowdowns as "Apptio Afternoons" and has become a bit of a running joke when attempting to get in-depth modeling done. Review collected by and hosted on G2.com.

What problems is IBM Apptio solving and how is that benefiting you?

ApptioOne helped us to solve our budgeting and forecasting issues. We forecast once per month, which in turn rolls into our annual budgeting process. Many departments tend to add extra items during "budgeting" but we are slowly but surely making the necessary adjustments so budgeting is not as much of a bear. Review collected by and hosted on G2.com.

Response from Janie Carothers of IBM Apptio

Hi Dave! Thank you for your honest feedback. We love hearing that IBM Apptio is a useful tool for the team, except on Apptio Afternoons! I'll pass along this info about the TBM studio module. Thank you for being a valued Apptio customer!

Verified User in Health, Wellness and Fitness
AH
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about IBM Apptio?

I like the the ease of use to integrate and configure large amounts of data. The reporting is streamlined. Allows multiple users to work simultaneously without issue.

I've noticed a recent improvement to performance and we always really appreciate apptio's support with the environemnt performance improvement reports, which provide configuration improvement suggestions to make performance better. Review collected by and hosted on G2.com.

What do you dislike about IBM Apptio?

N/A. Look forward to integrating the new apex upgrade for reporting aesthetic improvements. I will do that when I have more time, as it will impact current reports and will require some rearrangement and work. Review collected by and hosted on G2.com.

What problems is IBM Apptio solving and how is that benefiting you?

Chargeback. We are able to bring rationalization to our end user products and services; driving efficency and savings. We have introduced many new services to our chargeback model, this has helped IT Finance tremendously Review collected by and hosted on G2.com.

Response from Janie Carothers of IBM Apptio
(Original )

We're thrilled to hear that you find IBM Apptio (formerly ApptioOne) to be a versatile tool that meets your varying demands and requirements. We're glad to know that the recent improvement to performance has made a positive impact on your experience. Thank you for your feedback!

Domenic T.
DT
TBM Analyst II
Enterprise(> 1000 emp.)
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Review source: G2 Gives Campaign
Incentivized Review
What do you like best about IBM Apptio?

I really like the ease of use from a developer and end user perspective, along with all the features such as editable tables and drills. The product makes it easy to combine operational data with financial data. Review collected by and hosted on G2.com.

What do you dislike about IBM Apptio?

I really wish visually it was better, I think it's better than most products but with the new development interface it looks like that will be fixed. I also wish there was more statistical functions like standard deviation. Review collected by and hosted on G2.com.

What problems is IBM Apptio solving and how is that benefiting you?

We are getting everyone out of tableau dashboards, giving them greater insight into specific use cases that they would not have had before, and we are also driving accountability. This benefits us because it keeps us engaged to deliver a great product and push the boundaries on what Apptio can do. Review collected by and hosted on G2.com.

Response from Janie Carothers of IBM Apptio

Hi Domenic! Thank you for sharing your positive experience with IBM Apptio. We're pleased to hear that the product's ease of use and features have been beneficial for your team. We take your feedback on the visual aspects and statistical functions into consideration as we continue to enhance the product. It's great to hear how IBM Apptio is helping your team gain greater insight and drive accountability.

Thank you for being a valued Apptio Customer!

BT
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about IBM Apptio?

Provides great platform for connecting disperate sets of data - both operational and financial - to provide transparency around IT operations. Allows companies who perform multiple allocation methodologies to allocate IT spend back to business with great flexibility. Review collected by and hosted on G2.com.

What do you dislike about IBM Apptio?

Limitations on current model and flexibility. Lack of forward looking analysis. No AI embedded to provide additional insights. Review collected by and hosted on G2.com.

What problems is IBM Apptio solving and how is that benefiting you?

Provides most amount of transparency around usage of IT assets and spend. Allows us the ability to perform allocations based upon usage (both direct and indirect) and provide greater visibility into the IT landscape. Review collected by and hosted on G2.com.

Response from Janie Carothers of IBM Apptio
(Original )

Hi Brian,

Thank you for sharing your feedback on IBM Apptio. We're glad to hear that you find the platform useful for connecting operational and financial data, and for providing transparency around IT operations. We appreciate your input on the areas where we could improve and I will share this with the team!

PD
Mid-Market(51-1000 emp.)
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Review source: G2 Gives Campaign
Incentivized Review
What do you like best about IBM Apptio?

Enables IT to provide Transparancy on Costss in a way the Business Understands

Once Set up, the process time to get reports to key users is dramtically improved

Brings together the different elements of IT Costs to build a total bill. Review collected by and hosted on G2.com.

What do you dislike about IBM Apptio?

Apptio BI ... reporting tool is limited and not very useful

Reporting generally, assumes stakeholders will login into the system which is unreasonable for Senior Execs, thus some of the story is lost Review collected by and hosted on G2.com.

What problems is IBM Apptio solving and how is that benefiting you?

Providing the Total Cost of Ownership for IT Services and breaking this down to the Legal Entity level Review collected by and hosted on G2.com.

Response from Janie Carothers of IBM Apptio

Hi Paul! We're glad to hear that IBM Apptio has improved your TCO analysis and enabled transparency on costs in a way that the business understands. We appreciate your feedback on the reporting tool and stakeholder login issues, and will share with our product team.

RK
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about IBM Apptio?

Appto provides a powerful, flexible tool to combine financial and operational data in a way that is repeatable, reliable, and accessible. Review collected by and hosted on G2.com.

What do you dislike about IBM Apptio?

Apptio's flexibility requires careful consideration before implementing changes to the structure. An ill-advised update can have significant downstream effects. Review collected by and hosted on G2.com.

What problems is IBM Apptio solving and how is that benefiting you?

Allows us to apply structure to analyzing It operations beyond the basic financial reporting level. The flexibility to look at costs by application, service, or project allows multiple levels of IT leaders to focus on their own needs. Review collected by and hosted on G2.com.

Response from Janie Carothers of IBM Apptio

Hi Robert! We're pleased to hear that IBM Apptio is helping you apply structure to analyzing IT operations and providing flexibility for different levels of IT leaders. We understand the challenges of implementing changes and appreciate your insights.

RC
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about IBM Apptio?

The platform can be customized to different needs, is simple to use and navigte and provides Finance partners insightful views and breakouts of our technology spend. Review collected by and hosted on G2.com.

What do you dislike about IBM Apptio?

Business Integence functions can be improved uppon to allow for more selfservice reporting creations and custom dashboarding. Review collected by and hosted on G2.com.

What problems is IBM Apptio solving and how is that benefiting you?

Consolidation of IT expense mangement from multiple spreadsheets into a live platform, simplificaition in the tagging process, centralized and common taxonomy allows for quick implementation of new depatments. Review collected by and hosted on G2.com.

Response from Janie Carothers of IBM Apptio

Hi Rodgigo! We're glad to hear that you find IBM Apptio easy to customize and navigate, providing insightful views of your technology spend. We appreciate your feedback!

CH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about IBM Apptio?

It is easy to implement and quick to realize value. Review collected by and hosted on G2.com.

What do you dislike about IBM Apptio?

Reports can be overwhelming for non-apptio users, Review collected by and hosted on G2.com.

What problems is IBM Apptio solving and how is that benefiting you?

We are using Apptio to allocate shared services on a consumption basis. We are also using it to report on telecom expense and P&L reporting. We are in the process of implementing Planning and will be using that for budgeting. Review collected by and hosted on G2.com.

Response from Janie Carothers of IBM Apptio

Hi Christine! It's great to hear that IBM Apptio is helping you allocate shared services and report on expenses. We're excited for you to implement Planning for budgeting as well. We appreciate your feedback!

JE
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about IBM Apptio?

ApptioOne allows us to get away from spreadsheets and to automate the chargeback model for reporting. It provides the ability to bring crucial metrics to the entire organization. Review collected by and hosted on G2.com.

What do you dislike about IBM Apptio?

It does not play well with other tools. When stakeholders want to ingest only raw data for their own Power BI Dashboards, it is not an easy solution. Secondly, I would like the tool to be able to handle much larger row counts to accomodate very large corporations like mine. Review collected by and hosted on G2.com.

What problems is IBM Apptio solving and how is that benefiting you?

ApptioOne allows us to streamline reporting of engineering financials on a monthly cadence so they can make data-driven decisions from a strategic perspective. My role on the Cost Transparency Transformation team is to work with Engineering stakeholders to help them understand their charges, to better explain them to the Business, and to optimize their engineering spend. ApptioOne is critical to this process as it has become the golden source for engineering financials across the firm. Review collected by and hosted on G2.com.

KC
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about IBM Apptio?

Customization in CT is great and enables us to use labels and views that end users prefer. Review collected by and hosted on G2.com.

What do you dislike about IBM Apptio?

ITP is very rigid and lacks customization, as well as the ability to do simple calculated columns for unit based P*Q budgeting and forecasting. Review collected by and hosted on G2.com.

What problems is IBM Apptio solving and how is that benefiting you?

Educating cost center owners, leadership and business owners on their spend to drive accountability. Review collected by and hosted on G2.com.

Response from Janie Carothers of IBM Apptio

Hi Kristen! We're happy to hear that the customization in CT has been helpful for your needs. We understand your concerns about the lack of flexibility in ITP and the limitations in creating calculated columns. Your feedback is important to us and will be shared with our product team for further review.