HubSnacks Reviews & Provider Details

Look further for

1. Faster & Transparent Support Process

They should acknowledge support tickets within 24-48 hours and provide an estimated resolution timeline.

A public status page or support forum where users can track known issues and progress.

2. Improved Documentation & Troubleshooting Guides

A comprehensive troubleshooting guide for common issues, like the multilanguage button malfunction, could help users resolve problems faster.

A knowledge base with FAQs, video tutorials, and community support.

3. Dedicated Support Channels

If email responses are slow, they should introduce a live chat or ticketing system with automated tracking.

An escalation system for urgent cases where users can request priority support.

4. Regular Theme Updates & Bug Fixes

Regular patch updates to fix compatibility issues with HubSpot and third-party integrations.

A changelog or roadmap to inform users of upcoming improvements. Review collected by and hosted on G2.com.

We have been using the Thrifty theme for a client website, but unfortunately, we’ve encountered a major issue with the multilanguage button not functioning properly. Despite multiple emails and follow-ups with @HubspotThemeSupport (HubSnacks), we have yet to receive any response or assistance.

Good customer support is essential, especially when dealing with website functionality that impacts user experience. We had expected a more professional and timely response from the support team, but after weeks of waiting, we are left with no solution.

If you are considering using the Thrifty theme, be aware that support may not be as responsive as expected. I hope the company sees this review and takes action to improve its customer service. Review collected by and hosted on G2.com.

Do not use as they promise you and deliver nothing and try charging you extra even though they literally have not done one thing for us. Beware of any good reviews as they're asking people to do reviews before any works carried out to compensate for some of the work that's meant to be included in their subscription that they have paid for. Review collected by and hosted on G2.com.

After many meetings with HubSpot and Hub snacks prior to signing up to their services and the software we advised them that we needed to move over by a certain date from our current CRM and the transition needed to happen before that.

We paid upfront for everything, including the subscription, which is very expensive as well as the snack subscription to help with on boarding.

We promised the World prior to signing up as soon as we've signed up we got left and no one has help us. Even though they promised us that we would be boarded before the 28th of October When are previous CRM system subscription would finish which means we wouldn't have access to it? We were really worried that things was not moving forward so ask them can they reconfirm that we would be moved over before the 28th of October? They took all of our money and just left us when I put in a complaint response was that it can take up to 90 days for them to Do the basic tasks we need and they also have tried charging us for it when they have taken money off us and not done anything and the task that needed to be done were basic tasks that was included in our snack subscription. Once I made the complaint, they said if I leave positive reviews before they would do some of the work free of charge. I sent in another complaint as I think this is very unfair blackmailing us to do reviews online for services that we have already paid for.

They have not got back to us with a plan of action or even acknowledged how they're gonna fix anything with the complaints. All we keep getting is an email saying it's with the managers. It's with the managers. It's now 10 days since I sent the complaint and we have no CRM No way for our leads to go, which means we are not receiving any leads whatsoever which is causing massive damage to our company.

Can't believe we left Keap Infustion Soft who had excellent customer service and was always there to help you for HubSpot who I meant to be a amazing software, however, although the Customer Service at HubSpot has been okay, the Customer Service at Hoback who get you on board with HubSpot has been absolutely disgusting and disgraceful. I've been asking for a refund and I will need to move back to our old software, however Is not an easy process as everything has been cancelled as we thought we were moving over to the new software by the 28th of October.

My Team has spent so much time energy and money, heart and soul into this project for snacks to just disregards and try to get more money out of us and delay their response to us. We are literally left with no answers No refund and no CRM system.

Very disappointing. Review collected by and hosted on G2.com.

HubSnacks has proven to be a reliable and professional partner for businesses looking to enhance their online presence.

Their team is known for being responsive, proactive, and collaborative, which is essential when it comes to working with a service provider. They take the time to understand their clients' requirements and provide valuable insights and suggestions to optimize their inbound marketing activities. Additionally, they are willing to work closely with their clients to ensure that they receive the best possible solutions that meet their expectations. Review collected by and hosted on G2.com.

The experience with HubSnacks has been exceptional, and they have added value to our business operations. We engaged with them after a complete website redesign as we needed to enhance our inbound marketing efforts. Review collected by and hosted on G2.com.

The beginning was stressful as stated earlier because of migration from WordPress to HubSpot, but they completely helped us through such transitions. Review collected by and hosted on G2.com.

Consider the benefits of having anything you need done, done the right way, and done the right way the first time. Not only that benefit but the added benefit of expertise and training you how to do it yourself.

Please understand that when you start a service, you must give some time for onboarding as they get used to you and your brand. It’s best to have guidelines in place to give them to get started. Open communication and providing every little detail you can about your expectations will help Hubsnacks better help you to succeed! Review collected by and hosted on G2.com.

The problem was that we switched from WordPress to HubSpot and we didn't understand how to utilize this powerful software to its fullest potential. Hubsnacks is your right-hand man when it comes to creating anything using the Hubspot software. Review collected by and hosted on G2.com.

Very few downsides, other than cost if you are on a tight budget. That said, Hubsnacks do not require a $$$ minimum monthly spend that a lot of HubSpot agencies require. They have a simple 3-tier plan offering which is great value if you have a tonne of tasks to get through. If you only have a very limited number of tasks, then this might feel like a large spend. Review collected by and hosted on G2.com.

Recommend sending screen capture videos demonstrating your required changes, when raising a ticket. It makes for a much more detailed request, minimizes miscommunication, and expedites the whole process Review collected by and hosted on G2.com.

I finally got my new website launched! Review collected by and hosted on G2.com.