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HotSOS
Editedit
HotSOS
By Amadeus
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4.5 out of 5 stars
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HotSOS Reviews & Product Details

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HotSOS Overview

Editedit
What is HotSOS?

Amadeus Service Optimization Solutions streamlines hotels' workflow of operations in an effort to increase efficiencies, reduce costs and engage their employees to deliver the brand’s promise to their guests.

HotSOS Details
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Product Description

Amadeus Service Optimization Solutions streamlines hotels' workflow of operations in an effort to increase efficiencies, reduce costs and engage their employees to deliver the brand’s promise to their guests.

Seller Details
Seller
Amadeus
Year Founded
1987
HQ Location
Madrid, Spain
Twitter
@amadeusitgroup
31,761 Twitter followers
LinkedIn® Page
www.linkedin.com
21,916 employees on LinkedIn®
Ownership
AMS.MC
Total Revenue (USD mm)
$4,852
Description

Amadeus is a leading technology company that provides advanced solutions for the travel and tourism industry. Specializing in software and IT services, Amadeus offers a comprehensive range of products that facilitate airline reservation systems, hotel management, travel agency operations, and more. Their innovative platform helps businesses optimize operations, enhance customer experiences, and drive growth in a rapidly evolving market. For more information, visit their website at https://amadeus.com.

Recent HotSOS Reviews

Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"HotSoS is a great way to keep guests happy and connected"
Ease of use, web interface page and overall look and feel of the program.
Read more
AH
Alex H.Mid-Market (51-1000 emp.)
4.5 out of 5
"HotSOS does its job"
As a hotel front desk user, logging activities and being able to find out resolutions verses no attention for orders is key for indicating how to f...
Read more
Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"A very handy tool for an enhanced guest experience"
How easy it is to operate the app and how fast the information is being delivered to an appropriate department. Also, it is very convenient to atta...
Read more
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HotSOS Media

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3 HotSOS Reviews

4.5 out of 5
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3 HotSOS Reviews
4.5 out of 5
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4.5 out of 5
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Verified User in Hospitality
AH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about HotSOS?

Ease of use, web interface page and overall look and feel of the program. Review collected by and hosted on G2.com.

What do you dislike about HotSOS?

The password update feature can lag a bit and the multiple urls can be an issue. Review collected by and hosted on G2.com.

What problems is HotSOS solving and how is that benefiting you?

Connecting multiple departments at our property and coordinating a great guest experience. Review collected by and hosted on G2.com.

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Verified User in Hospitality
AH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about HotSOS?

How easy it is to operate the app and how fast the information is being delivered to an appropriate department. Also, it is very convenient to attach a picture of the issue when it is not possible to explain it in writing. Review collected by and hosted on G2.com.

What do you dislike about HotSOS?

I don't like that you cannot add another similar request about the same location. For example, some requests might be lost with time in many other unresolved requests or were wrongly directed to another department, and then you cannot place the same request as a reminder. Review collected by and hosted on G2.com.

What problems is HotSOS solving and how is that benefiting you?

Our hotel benefits from the HotSos so that no issues are being forgotten and no requests are being missed. You can always look back at any old request and even pull the report out of the system to compare data, make analysis etc. Review collected by and hosted on G2.com.

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AH
Vip Services
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about HotSOS?

As a hotel front desk user, logging activities and being able to find out resolutions verses no attention for orders is key for indicating how to follow-up with the appropriate departments. Review collected by and hosted on G2.com.

What do you dislike about HotSOS?

User interface design lack hotkeys

Occasional edge cases resulting in hangups happen seldom, but not rarely

Messaging system pretty much works one way, users on mobile don't have an in-app method of reaching out to PC users Review collected by and hosted on G2.com.

What problems is HotSOS solving and how is that benefiting you?

Dispatching work orders is a given. Benefits include real-time tracking of orders and accountability. Review collected by and hosted on G2.com.

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