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There are too many things that make this online channel manager the best. Start with the ease of set up. I didn't set it up - they took the reins and did it. Blink of an eye I am set up on 5 channels. Next, any time I have any questions, any one of the customer service team can help. I don't have to speak to the same person. They are all equally knowledgeable and caring. I have hit the wrong button, or forgotten to set something. They step in and make it right. During the initial set up, I had to set up each channel and then they had to bring them online. During the process we got double booked twice. I didn't know what to do. That's when I met their guarantee you won't have double bookings or they pay the fees. I hit the jackpot choosing this calendar scheduling manager. And all of this happened during and continues after my free trial period. I didn't have to pay for any of it until it worked smoothly. What a great concept! They would do the world a favor if all of their reps can jump into a clone machine and send little groups of them to other companies. Kudos to their training department for putting together an A1 team of experts. We vacation rental owners thank you. Review collected by and hosted on G2.com.
There is nothing to dislike. The system works perfectly for me. Review collected by and hosted on G2.com.
27 out of 28 Total Reviews for Hosthub
Overall Review Sentiment for Hosthub
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As a user of Hosthub, what I like best about the platform is its seamless and efficient booking management system. It streamlines the entire process, from managing availability to handling reservations and guest communication.
The user-friendly interface of Hosthub allows me to effortlessly navigate through the platform and access all the essential features. I can easily create and update property listings, set pricing and availability, and manage bookings with just a few clicks. This simplicity saves me valuable time and eliminates the hassle of manually handling bookings.
One of the standout features of Hosthub is its integrated messaging system, which enables smooth communication with guests. I can easily respond to inquiries, address guest concerns, and coordinate check-ins and check-outs all within the platform. This centralized communication streamlines the guest experience and helps me maintain high levels of guest satisfaction.
Furthermore, Hosthub provides robust reporting and analytics tools, allowing me to track performance metrics, analyze booking patterns, and optimize my revenue strategies. These insights help me make informed decisions and maximize the profitability of my short-term rental business. Review collected by and hosted on G2.com.
While Hosthub offers many valuable features, there are a few areas where I believe there is room for improvement:
Enhanced Integration Options: It would be beneficial if Hosthub could expand its integration capabilities with other third-party services commonly used in the short-term rental industry. This could include integrations with popular channel managers, smart home automation systems, or dynamic pricing tools. Such integrations would provide users with more flexibility and streamline their overall operations.
Customization Options: Offering more customization options within the platform would be helpful. Users may have unique branding needs or specific workflows they prefer to follow. By allowing more customization in terms of property listings, booking settings, and reporting formats, Hosthub could cater to a broader range of user preferences and business requirements.
Mobile App: While Hosthub's web interface is user-friendly, having a dedicated mobile app would further enhance convenience and accessibility. A mobile app would enable users to manage their properties and respond to guest inquiries on the go, providing greater flexibility and responsiveness.
Expanded Customer Support: While Hosthub likely offers customer support, expanding the available support channels (such as live chat or phone support) and extending support hours could improve the overall customer experience. Timely and responsive assistance can be crucial when users encounter urgent issues or have pressing questions.
These suggestions aim to enhance the already strong foundation of Hosthub and provide users with even more comprehensive and tailored solutions for their short-term rental management needs. Review collected by and hosted on G2.com.
User friendly and with various features covering all aspects of property management and one of best customer support i have expierenced Review collected by and hosted on G2.com.
As of now no complaints as my client has been using it for last 6 months Review collected by and hosted on G2.com.
Even though I just manage one property, I have very few needs, and the system does its best to meet them. In addition, the client service is excellent—patient, encouraging, and polite.
Something I appreciate most about them is their willingness to take risks; if the system permits a double booking, they accept the liability. What dedication! Review collected by and hosted on G2.com.
Absolutely Nothing. Compared to other people, I'm not as worried about a mobile app. A flexible guest payment channel, which is surprisingly lacking, and perhaps a staff of web designers to assist property owners who don't have the time to hire software developers or talent are some additional areas of the market where I think Syncbnb might gain market share and expand their product offering. Review collected by and hosted on G2.com.
It can be easily integrated with other apps and has a super cool dashboard that works on phones as well Review collected by and hosted on G2.com.
Documentation should be a bit easier for non-tech users Review collected by and hosted on G2.com.
very easy to use and deploy in your system and the calendar synchronization feature is very useful to maintain all the bookings across all the platforms easily Review collected by and hosted on G2.com.
they should add more information about the bookings and analytics so that we can easily track data about the earnings, peak time and other things so accordingly we can make changes in the business Review collected by and hosted on G2.com.
Hosthub is very easy to use, even for people without experience in vacation rental management. Hosthub offers a comprehensive feature set, including channel management, reservation management, pricing management, reporting, and customer support. Review collected by and hosted on G2.com.
Hosthub's prices are relatively high compared to other web hosting providers. Review collected by and hosted on G2.com.
Easy to use and smooth navigation. Best customer support, Always ready to help with your issues. Proximity and reliability of service. Review collected by and hosted on G2.com.
All features are good but automatic message do not have last minute check in. Review collected by and hosted on G2.com.
I like nothing about them anymore. No great qualities at this point. I liked when it was SyncBNB Review collected by and hosted on G2.com.
When they were SyncBNB, everything was fine. HostHub is an absolute disaster. Do not use them!! They will have you losing money and numerous double bookings will occur that they blame on you. I'm still waiting for the mess they made with my cleaning fees to be escalated to their technicians from weeks ago. Every week it's the same tap dance, they're escalating it. The cleaning fees were not inputted by them as they told me they would do and more than one month of bookings occurred without a cleaning fee attached and I had to pay cleaning staff out of my own pocket for HostHub's mistake. I am still waiting for them to reimburse me and to apologize. Heck, how about an actual response? I sent them a screen shot of their CS rep telling me that he would take care of all those details. What other proof is needed? Admit your staff effed up and compensate me. It's been enough time... I'm switching over to Lodgify. You can actually have a phone conversation with them. Not just chat window screens with different agents chiming in on the same discussion... a way to confuse you, I guess. The new agent doesn't know what's going on with the previous agent... it's a horrible system. Review collected by and hosted on G2.com.
