Hostaway Pros and Cons

Bryann was extremely helpful in assisting me during Hostaway onboarding. The platform is built for hosts of all sizes, with all the integrations and features you would expect from a professional channel manager solution. The interface is intuitive and makes using it daily very enjoyable! Review collected by and hosted on G2.com.

There are a lot of options, but onboarding helps you sort through the noise and get you up and running quickly with what you need. Review collected by and hosted on G2.com.

It's great to have a support team to help with channel management needs and Billy did an amazing job in helping me with multiple requests when trying to connect new listings to VRBO and Booking.com. I also love the rental agreement functions, check-in forms, and automated messaging interface. Review collected by and hosted on G2.com.

The only disadvantage is that the pricing is high and the additional services for remote locks and dynamic pricing can add up quickly. Review collected by and hosted on G2.com.

The onboarding system and their user friendly app Review collected by and hosted on G2.com.

They do not listen at all (at least with me) about ny concerns with the website (horrible ans unacceptable translations). Customer service takes to long to answer and you have too many representatives dealing with the same issue and you have to repeat again and again what the problem iswhich turns this very annoying.

Nonone speaks your native language. Review collected by and hosted on G2.com.

Their support is so helpful, especially Billy. Billy helped me a lot when it comes to issues I encounter with Hostaway system Review collected by and hosted on G2.com.

User interface is good but can be improved. Review collected by and hosted on G2.com.

Host away is a great platform for short term rental property management. It has very useful features and most important for me is the financial reporting. You can customize the fields extensively, which is one of the reasons I switched over from Hospitable. I have to give Andrew, one of the executive support staff a 10 star rating. He has been very generous with his time, and each time I've reached out he has assisted me and has been very gracious with extending the calls beyond our time frame. Excellent customer service is hard to come by in the service industry and I give them thumbs up!! Review collected by and hosted on G2.com.

There was a learning curve as with all platforms, it takes some time to really understand the system. Review collected by and hosted on G2.com.

Good platform although needs some minor improvements Review collected by and hosted on G2.com.

Details on the booking page that can't be changed easily. Not being able to embed the booking engine into our website properly forcing guests to leave the page Review collected by and hosted on G2.com.

John Bassey helped me solve a very complex, technical owner, reporting conundrum Review collected by and hosted on G2.com.

I dislike how hard it is to schedule a call, but it seems to me that you are improving and adding service providers. Review collected by and hosted on G2.com.

Intuitive platform, easy contact, competent support. Review collected by and hosted on G2.com.

No history of operations, no way to check who, when and what change was made. Review collected by and hosted on G2.com.

very helpful. John guided me through the software to solve the issue we were having Review collected by and hosted on G2.com.

nothing. John is very knowledgable and answered all my questions. Review collected by and hosted on G2.com.

I like the layout of the website and enjoy the app too, hoping for updates in the future Review collected by and hosted on G2.com.

I think it still needs more updates and fixes, I don't enjoy all the manual things I have to do for bookings. Review collected by and hosted on G2.com.