Hostaway Pros and Cons

Hostaway has made our jobs so much easier and organized as a business. We are able to scale faster while keeping all operations in one system. It helps with communications for our staff, and to keep our finances in order. Ace has been very helpful with this process. Review collected by and hosted on G2.com.

There are extra fees for accessing the doorcode automation. The "TT Lock" we were told it would work with our houses, however it is only for a specific door lock which we do not have. Review collected by and hosted on G2.com.

Simple to get everything set up.

Having everything on the one app

Onboarding was grat and a very smooth process; Fatih was a great help in getting us set up quickly and smoothly! Review collected by and hosted on G2.com.

At the moment I have no complaints and am enjoying learning how everything works and the integration with all channels is exactly what I was looking for. Review collected by and hosted on G2.com.

I love all the features and how it manages multiple listings!

Ace was tremenodous help in my Onboarding and getting me acclamated Review collected by and hosted on G2.com.

I dislike how the Mobile App does not include all the features as the full site does Review collected by and hosted on G2.com.

I am enjoying the channel management tool. Review collected by and hosted on G2.com.

Getting passed around by customer service. Review collected by and hosted on G2.com.

Michael’s training didn’t just cover the basics; he delved into advanced features and best practices, empowering us to leverage Hostaway to its fullest potential. Review collected by and hosted on G2.com.

Wish I heard about it sooner. This will elevate our business. Review collected by and hosted on G2.com.

Fully connected OEM partner to most of the OTAs. Powerful yet flexible. Review collected by and hosted on G2.com.

Direct booking engine : Website is rigid, primitive and needs some work Review collected by and hosted on G2.com.

Integration is good. everything else is not helpful. Airbnb has most of the function itself. Review collected by and hosted on G2.com.

not letting users underttand how they quote. become more and more expensive. not customer focus but only want to make more money. Review collected by and hosted on G2.com.

Easy to integrate different OTAs and the Dynamic pricing is a wonderful feature that gives us access to up-to-date fees on the market. The onboarding was smooth as Fatih (our onboarding specialist) was very helpful and we can always ask him anytime. Review collected by and hosted on G2.com.

Your FAQ guides are helpful but some information need to be updated/improved. Review collected by and hosted on G2.com.

It is a great all-in-one solution. This is far better than our old platforms, Hospitable and Lodgify. Pretty easy to navigate, but there is lots of room for improvement. The calendar is excellent. The inbox is excellent. Farshad was very helpful with setting us up, even weeks after going live. I can honestly count on him more than contacting support directly. I am pretty happy with the mobile app. Again, there is lots of room for improvement there too. I LOVE how fast HostAway is. Review collected by and hosted on G2.com.

Support has been a hit or miss (excluding Farshad). A couple tickets of mine have dragged on for weeks, then loosing the window of opportunity to make changes to a desired reservation (such as adding a pet fee).

The platform can be improved with user friendliness. For example, adding a pet to the reservation and having the price update should happen automatically, without doing added work with adjusting the total price, etc. More info on the reservation could be included in the guest description within the Inbox page.

The onboarding process was easy with Farshad, but honestly I was expecting much less legwork because we paid for onboarding. A checklist would have been awesome. It was a disappointment seeing that past reservation data was not transferred over. I spend close to 14 hours gathering data from VRBO to import to Hostaway. This is all while managing 79 other college rentals, talk about stress! I am still not completed with this import process. And who's to say it's accurate? Review collected by and hosted on G2.com.

Helps you have everything in one place. good Review collected by and hosted on G2.com.

The setting up can be a little tricky. But online sutomer support help is good very friendly. Review collected by and hosted on G2.com.